SPECIAL NOTICE
99 -- Support of COVID 19 Customer Experience
- Notice Date
- 5/12/2020 8:32:55 AM
- Notice Type
- Special Notice
- NAICS
- 541519
— Other Computer Related Services
- Contracting Office
- SSA OFC OF ACQUISITION GRANTS BALTIMORE MD 21235 USA
- ZIP Code
- 21235
- Solicitation Number
- 28321320QJ0000006
- Archive Date
- 06/15/2020
- Point of Contact
- MONCH, BRENDA
- E-Mail Address
-
BRENDA.MONCH@SSA.GOV
(BRENDA.MONCH@SSA.GOV)
- Awardee
- null
- Description
- The primary objective for this requirement is development of a comprehensive cross-agency, cross-channel customer experience dashboard to model the constituents� experiences through aggregation and analysis of agency data. The preliminary dashboard will focus on a targeted set of use cases to highlight the impacts of COVID-19 in terms of customer behavior and feedback, wait times, and workload demand.
- Web Link
-
SAM.gov Permalink
(https://beta.sam.gov/opp/090a142525ae4659bf3e8d96ea716556/view)
- Record
- SN05654270-F 20200514/200512230150 (samdaily.us)
- Source
-
SAM.gov Link to This Notice
(may not be valid after Archive Date)
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