SAMDaily.us | PRESOL | U | CLINICAL CONSULTANT SERVICE Workforce Development Training Program

SAMDAILY.US - ISSUE OF FEBRUARY 01, 2020 SAM #6638
SOLICITATION NOTICE

U -- CLINICAL CONSULTANT SERVICE Workforce Development Training Program

Notice Date: 1/30/2020 11:36:26 AM
Notice Type: Combined Synopsis/Solicitation
NAICS: 611710 — Educational Support Services
Contracting Office: 257-NETWORK CONTRACT OFFICE 17 (36C257) ARLINGTON TX 76006 USA
ZIP Code: 76006
Solicitation Number: 36C25720Q0290
Response Due: 2/14/2020 8:59:59 PM
Archive Date: 04/14/2020
Point of Contact: Danise Burtdanised.burt@va.gov
E-Mail Address: danised.burt@va.gov
(danised.burt@va.gov)
Small Business Set-Aside: SDVOSBC Service-Disabled Veteran-Owned Small Business (SDVOSB) Set-Aside (FAR 19.14)
Awardee: null
Description: Page 7 of 7 This is a Combined Synopsis/Solicitation for commercial items prepared in accordance with the format in FAR 12.6, as supplemented with additional information included in this notice. This announcement constitutes the only Solicitation; quotes are being requested and a written solicitation will not be issued. Solicitation number 36C25720Q0290 is issued as a Request for Quotation (RFQ). The solicitation document and incorporated provisions and clauses are those in effect through Federal Acquisition Circular. SET-ASIDE: This requirement is a 100% Total Service-Disabled Veteran Owned Small Business (SDVOSB) set aside under the authority of 38 U.S.C. 8127(d). In order to be eligible for award an offeror must be certified/verified in Vetbiz (www.vip.vetbiz.gov), and small for the applicable NAICS code at the time of the quote submission and at the time of award. Status as a qualified SDVOSB concern is under the authority of 38 CFR Part 74 in accordance with the VA Acquisition Regulation (VAAR) Part 819. Eligibility determination is performed by the Center for Veterans Enterprise (CVE). Only qualified offerors may submit bids. NAICS Code: 611710 and Size Standard is $16.5M. Introduction: The Government intends to award a firm fixed price contract based on this solicitation. Description of Services: The contractor shall implement techniques to improve patients' perception of care as evidenced by the VA Survey of Healthcare Experiences (SHEP) and VA Strategic Analytics for Improvement and Learning (SAIL) performance measures and improve employee satisfaction as evidenced by reduced turnover and improved all employee engagement survey (AES) as outlined within the Statement of Work. Place(s) of Performance: Department of Veterans Affairs Medical EL Paso Health Care System 5001 North Piedra Street EL Paso TX 79930 Type of Contract: A Firm Fixed Price Period of Performance: Based Year: March 15, 2020 March 14, 2021 Option Year 1: March 15, 2021 March 14, 2022 Option Year 2: March 15, 2022 March 14, 2023 Option Year 3: March 15, 2023 March 14, 2024 Option Year 4: March 15, 2024 March 14, 2025 The full text of FAR provisions or clauses may be accessed electronically at http://acquisition.gov/comp/far/index.html. The following solicitation provisions apply to this acquisition: 52.209-5, Certification Regarding Responsibility Matters 52.212-3, Offeror Representations and Certifications-Commercial Items 52.212-4, Contract Terms and Conditions-Commercial Items 52.212-5, Contract Terms and Conditions Required to Implement Statues or Executive Orders-Commercial Items 52.217-8, Option to Extend Services The Government may require continued performance of any services within the limits and at the rates specified in the contract. These rates may be adjusted only as a result of revisions to prevailing labor rates provided by the Secretary of Labor. The option provision may be exercised more than once, but the total extension of performance hereunder shall not exceed 6 months. The Contracting Officer may exercise the option by written notice to the Contractor within 60 days. The Government will evaluate quotations for award purposes by adding the total price for all options to the total price for the basic requirement. (End of Clause) 52.203-17 Contractor Employee Whistleblower Rights and Requirements to Inform Employees of Whistleblower Right 52.203-99 Prohibition of Contracting with Entities That Require Certain Internal Confidentiality Agreements 52.219-8, Utilization of Small Business Concerns (OCT 2014) (15 U.S.C. 637(d)(2) and (3). 52.222-3, Convict Labor 52.222-41, Service Contract Labor Standards (MAY 2014) (41 U.S.C. chapter 67) 52.222-42, Statement of Equivalent Rates for Federal Hires (MAY 2014) (29 U.S.C. 206 and 41 U.S.C. chapter 67) 52.222-43, Fair Labor Standards Act and Service Contract Labor Standards Price Adjustment (Multiple Year and Option Contracts) (MAY 2014) (29 U.S.C. 206 and 41 U.S.C. chapter 67) 52.222-55, Minimum Wages Under Executive Order 13658 (DEC 2015) 52.223-18, Encouraging Contractor Policies to Ban Text Messaging While Driving 52.228-5 Insurance-Work on a Government Installation (JAN 1997) 52.232-33, Payment by Electronic Funds Transfer-System for Award Management 52.237-3 Continuity of Services (JAN 1991) 52.232-39, Unenforceability of Unauthorized Obligations (In the FAR https://www.acquisition.gov/far/html/52_232.html#wp1160005) 52.233-3, Protest after Award (In the FAR https://www.acquisition.gov/far/html/52_233_240.html) 852.203-70, Commercial Advertising (JAN 2008) 852.232-72, Electronic Submission of Payment Requests 852.237-70, Contractor Responsibilities 52.252-1, Solicitation Provisions Incorporated by Reference: This solicitation incorporates one or more solicitation provisions by reference, with the same force and effect as if they were given in full text. Upon request, the Contracting Officer will make their full text available. The offeror is cautioned that the listed provisions may include blocks that must be completed by the offeror and submitted with its quotation or offer. In lieu of submitting the full text of those provisions, the offeror may identify the provision by paragraph identifier and provide the appropriate information with its quotation or offer. Also, the full text of a solicitation provision may be accessed electronically at this/these address(es). 52.252-2, Clauses Incorporated by Reference: This contract incorporates one or more clauses by reference, with the same force and effect as if they were given in full text. Upon request, the Contracting Officer will make their full text available. Also, the full text of a clause may be accessed electronically at this/these address (es). Full text can be obtained at http://www.acquisition.gov/far/index.html VAAR 852.219-10 VA NOTICE OF TOTAL SERVICE-DISABLED VETERAN-OWNED SMALL BUSINESS SET-ASIDE (JUL 2016) (DEVIATION) (a) Definition. For the Department of Veterans Affairs, Service-disabled veteran-owned small business concern or SDVSOB : (1) Means a small business concern: (i) Not less than 51 percent of which is owned by one or more service-disabled veterans or, in the case of any publicly owned business, not less than 51 percent of the stock of which is owned by one or more service-disabled veterans or eligible surviving spouses (see VAAR 802.201 Surviving Spouse definition); (ii) The management and daily business operations of which are controlled by one or more service-disabled veterans (or eligible surviving spouses) or, in the case of a service-disabled veteran with permanent and severe disability, the spouse or permanent caregiver of such veteran; (iii) The business meets Federal small business size standards for the applicable North American Industry Classification System (NAICS) code identified in the solicitation document; (iv) The business has been verified for ownership and control pursuant to 38 CFR 74 and is so listed in the Vendor Information Pages database, (https://www.vip.vetbiz.gov); and (v) The business will comply with subcontracting limitations in 13 CFR 125.6, as applicable (2) Service-disabled veteran means a veteran, as defined in 38 U.S.C. 101(2), with a disability that is service-connected, as defined in 38 U.S.C. 101(16). (b) General. (1) Offers are solicited only from verified service-disabled veteran-owned small business concerns. Offers received from concerns that are not verified service-disabled veteran-owned small business concerns shall not be considered. (2) Any award resulting from this solicitation shall be made to a verified service-disabled veteran-owned small business concern. (c) Agreement. A service-disabled veteran-owned small business concern agrees that in the performance of the contract, the concern will comply with the limitation on subcontracting requirements in 13 CFR �125.6. (d) A joint venture may be considered a service-disabled veteran owned small business concern if the joint venture complies with the requirements in 13 CFR 125.15, provided that any reference therein to SDVO SBC is to be construed to apply to a VA verified SDVOSB as appropriate. (e) Any service-disabled veteran-owned small business concern (non-manufacturer) must meet the requirements in FAR 19.102(f) of the Federal Acquisition Regulation to receive a benefit under this program. (End of Clause) 852.219-74 LIMITATIONS ON SUBCONTRACTING MONITORING AND COMPLIANCE (JUL 2018) LIMITATIONS ON SUBCONTRACTING MONITORING AND COMPLIANCE (a) This solicitation includes VA Acquisition Regulation (VAAR) 852.219-10, VA Notice of Total Service-Disabled Veteran-Owned Small Business Set-Aside. (b) Accordingly, any contract resulting from this solicitation is subject to the limitation on subcontracting requirements in 13 CFR 125.6, or the limitations on subcontracting requirements in the FAR clause, as applicable. The Contractor is advised that in performing contract administration functions, the Contracting Officer may use the services of a support contractor(s) retained by VA to assist in assessing the Contractor's compliance with the limitations on subcontracting or percentage of work performance requirements specified in the clause. To that end, the support contractor(s) may require access to Contractor's offices where the Contractor's business records or other proprietary data are retained and to review such business records regarding the Contractor's compliance with this requirement. (c) All support contractors conducting this review on behalf of VA will be required to sign an Information Protection and Non-Disclosure and Disclosure of Conflicts of Interest Agreement to ensure the Contractor's business records or other proprietary data reviewed or obtained in the course of assisting the Contracting Officer in assessing the Contractor for compliance are protected to ensure information or data is not improperly disclosed or other impropriety occurs. (d) Furthermore, if VA determines any services the support contractor(s) will perform in assessing compliance are advisory and assistance services as defined in FAR 2.101, Definitions, the support contractor(s) must also enter into an agreement with the Contractor to protect proprietary information as required by FAR 9.505-4, Obtaining access to proprietary information, paragraph (b). The Contractor is required to cooperate fully and make available any records as may be required to enable the Contracting Officer to assess the Contractor's compliance with the limitations on subcontracting or percentage of work performance requirement. (End of clause) 852.219-75 SUBCONTRACTING COMMITMENTS MONITORING AND COMPLIANCE (JUL 2018) SUBCONTRACTING COMMITMENTS MONITORING AND COMPLIANCE (a) This solicitation includes the clause: 852.215-70 Service-disabled veteran-owned and veteran-owned small business evaluation factors. Accordingly, any contract resulting from this solicitation will include the clause 852.215-71 Evaluation factor commitments. (b) The Contractor is advised that in performing contract administration functions, the Contracting Officer may use the services of a support contractor(s) to assist in assessing Contractor compliance with the subcontracting commitments incorporated into the contract. To that end, the support contractor(s) may require access to the Contractor's business records or other proprietary data to review such business records regarding contract compliance with this requirement. (c) All support contractors conducting this review on behalf of VA will be required to sign an Information Protection and Non-Disclosure and Disclosure of Conflicts of Interest Agreement to ensure the Contractor's business records or other proprietary data reviewed or obtained in the course of assisting the Contracting Officer in assessing the Contractor for compliance are protected to ensure information or data is not improperly disclosed or other impropriety occurs. (d) Furthermore, if VA determines any services the support contractor(s) will perform in assessing compliance are advisory and assistance services as defined in FAR 2.101, Definitions, the support contractor(s) must also enter into an agreement with the Contractor to protect proprietary information as required by FAR 9.505-4, Obtaining access to proprietary information, paragraph (b). The Contractor is required to cooperate fully and make available any records as may be required to enable the Contracting Officer to assess the Contractor compliance with the subcontracting commitments. (End of clause) 52.204-24 REPRESENTATION REGARDING CERTAIN TELECOMMUNICATIONS AND VIDEO SURVEILLANCE SERVICES OR EQUIPMENT. Representation Regarding Certain Telecommunications and Video Surveillance Services or Equipment (Aug 2019) �� (a) Definitions. As used in this provision �� Covered telecommunications equipment or services , Critical technology , and Substantial or essential component have the meanings provided in clause 52.204-25, Prohibition on Contracting for Certain Telecommunications and Video Surveillance Services or Equipment. �� (b) Prohibition. Section 889(a)(1)(A) of the John S. McCain National Defense Authorization Act for Fiscal Year 2019 (Pub. L. 115-232) prohibits the head of an executive agency on or after August 13, 2019, from procuring or obtaining, or extending or renewing a contract to procure or obtain, any equipment, system, or service that uses covered telecommunications equipment or services as a substantial or essential component of any system, or as critical technology as part of any system. Contractors are not prohibited from providing �� (1) A service that connects to the facilities of a third-party, such as backhaul, roaming, or interconnection arrangements; or �� (2) Telecommunications equipment that cannot route or redirect user data traffic or permit visibility into any user data or packets that such equipment transmits or otherwise handles. �� (c) Representation. The Offeror represents that ��It will, will not provide covered telecommunications equipment or services to the Government in the performance of any contract, subcontract or other contractual instrument resulting from this solicitation. �� (d) Disclosures. If the Offeror has responded affirmatively to the representation in paragraph (c) of this provision, the Offeror shall provide the following information as part of the offer �� (1) All covered telecommunications equipment and services offered (include brand; model number, such as original equipment manufacturer (OEM) number, manufacturer part number, or wholesaler number; and item description, as applicable); �� (2) Explanation of the proposed use of covered telecommunications equipment and services and any factors relevant to determining if such use would be permissible under the prohibition in paragraph (b) of this provision; �� (3) For services, the entity providing the covered telecommunications services (include entity name, unique entity identifier, and Commercial and Government Entity (CAGE) code, if known); and �� (4) For equipment, the entity that produced the covered telecommunications equipment (include entity name, unique entity identifier, CAGE code, and whether the entity was the OEM or a distributor, if known). (End of Provision) 52.204-25 PROHIBITION ON CONTRACTING FOR CERTAIN TELECOMMUNICATIONS AND VIDEO SURVEILLANCE SERVICES OR EQUIPMENT. Prohibition on Contracting for Certain Telecommunications and Video Surveillance Services or Equipment (Aug 2019) �� (a) Definitions. As used in this clause �� Covered foreign country means The People s Republic of China. �� Covered telecommunications equipment or services means �� (1) Telecommunications equipment produced by Huawei Technologies Company or ZTE Corporation (or any subsidiary or affiliate of such entities); �� (2) For the purpose of public safety, security of Government facilities, physical security surveillance of critical infrastructure, and other national security purposes, video surveillance and telecommunications equipment produced by Hytera Communications Corporation, Hangzhou Hikvision Digital Technology Company, or Dahua Technology Company (or any subsidiary or affiliate of such entities); �� (3) Telecommunications or video surveillance services provided by such entities or using such equipment; or �� (4) Telecommunications or video surveillance equipment or services produced or provided by an entity that the Secretary of Defense, in consultation with the Director of National Intelligence or the Director of the Federal Bureau of Investigation, reasonably believes to be an entity owned or controlled by, or otherwise connected to, the government of a covered foreign country. �� Critical technology means �� (1) Defense articles or defense services included on the United States Munitions List set forth in the International Traffic in Arms Regulations under subchapter M of chapter I of title 22, Code of Federal Regulations; �� (2) Items included on the Commerce Control List set forth in Supplement No. 1 to part 774 of the Export Administration Regulations under subchapter C of chapter VII of title 15, Code of Federal Regulations, and controlled- �� (i) Pursuant to multilateral regimes, including for reasons relating to national security, chemical and biological weapons proliferation, nuclear nonproliferation, or missile technology; or �� (ii) For reasons relating to regional stability or surreptitious listening; �� (3) Specially designed and prepared nuclear equipment, parts and components, materials, software, and technology covered by part 810 of title 10, Code of Federal Regulations (relating to assistance to foreign atomic energy activities); �� (4) Nuclear facilities, equipment, and material covered by part 110 of title 10, Code of Federal Regulations (relating to export and import of nuclear equipment and material); �� (5) Select agents and toxins covered by part 331 of title 7, Code of Federal Regulations, part 121 of title 9 of such Code, or part 73 of title 42 of such Code; or �� (6) Emerging and foundational technologies controlled pursuant to section 1758 of the Export Control Reform Act of 2018 (50 U.S.C. 4817). �� Substantial or essential component means any component necessary for the proper function or performance of a piece of equipment, system, or service. �� (b) Prohibition. Section 889(a)(1)(A) of the John S. McCain National Defense Authorization Act for Fiscal Year 2019 (Pub. L. 115-232) prohibits the head of an executive agency on or after August 13, 2019, from procuring or obtaining, or extending or renewing a contract to procure or obtain, any equipment, system, or service that uses covered telecommunications equipment or services as a substantial or essential component of any system, or as critical technology as part of any system. The Contractor is prohibited from providing to the Government any equipment, system, or service that uses covered telecommunications equipment or services as a substantial or essential component of any system, or as critical technology as part of any system, unless an exception at paragraph (c) of this clause applies or the covered telecommunication equipment or services are covered by a waiver described in Federal Acquisition Regulation 4.2104. �� (c) Exceptions. This clause does not prohibit contractors from providing �� (1) A service that connects to the facilities of a third-party, such as backhaul, roaming, or interconnection arrangements; or �� (2) Telecommunications equipment that cannot route or redirect user data traffic or permit visibility into any user data or packets that such equipment transmits or otherwise handles. �� (d) Reporting requirement. (1) In the event the Contractor identifies covered telecommunications equipment or services used as a substantial or essential component of any system, or as critical technology as part of any system, during contract performance, or the Contractor is notified of such by a subcontractor at any tier or by any other source, the Contractor shall report the information in paragraph (d)(2) of this clause to the Contracting Officer, unless elsewhere in this contract are established procedures for reporting the information; in the case of the Department of Defense, the Contractor shall report to the website at https://dibnet.dod.mil. For indefinite delivery contracts, the Contractor shall report to the Contracting Officer for the indefinite delivery contract and the Contracting Officer(s) for any affected order or, in the case of the Department of Defense, identify both the indefinite delivery contract and any affected orders in the report provided at https://dibnet.dod.mil. �� (2) The Contractor shall report the following information pursuant to paragraph (d)(1) of this clause �� (i) Within one business day from the date of such identification or notification: the contract number; the order number(s), if applicable; supplier name; supplier unique entity identifier (if known); supplier Commercial and Government Entity (CAGE) code (if known); brand; model number (original equipment manufacturer number, manufacturer part number, or wholesaler number); item description; and any readily available information about mitigation actions undertaken or recommended. �� (ii) Within 10 business days of submitting the information in paragraph (d)(2)(i) of this clause: any further available information about mitigation actions undertaken or recommended. In addition, the Contractor shall describe the efforts it undertook to prevent use or submission of covered telecommunications equipment or services, and any additional efforts that will be incorporated to prevent future use or submission of covered telecommunications equipment or services. �� (e) Subcontracts. The Contractor shall insert the substance of this clause, including this paragraph (e), in all subcontracts and other contractual instruments, including subcontracts for the acquisition of commercial items. (End of Clause) QUOTE SUBMISSION INSTRUCTIONS AND EVALUATIONS: RFQ QUESTION SUBMISSION: Questions must be received no later than Friday, February 7, 2020 at 10:00am CST. Email your questions directly to Danised.burt@va.gov. The subject line must specify: RFQ 36C25720Q0290- Questions. There will be no automated email notification of receipt of questions. An amendment/modification to the Solicitation will be posted to FBO answering all questions submitted. RFQ QUOTE SUBMISSION: Quotes must be received no later than Monday, February 14, 2020 11:59pm CST. Email your quote directly to DaniseD.Burt@va.gov. The subject line must specify: RFQ 36C25720Q0290.- Quotes. There will be no automated email notification of receipt of quotes. All quotes received without requested documentation will not be considered. EVALUATION OF QUOTES: Evaluation of quotes will be conducted using Simplified Acquisition Procedures in accordance with FAR 13.106-2 Evaluation of Quotes. The Government intends to award one contract resulting from this solicitation. The Government will evaluate quotes across two (2) non-price factors and one (1) price factor for a total of three (3) evaluation factors as follows: Factor 1: Price Contractor shall complete the Price/Cost Schedule and include it with their offer. The Pricing Schedule shall be fully completed and verified to correct any errors. It shall contain the Offeror s prices for all unit prices. Factor 2: Technical Capability. The contractor shall submit a technical response which contains in the statement of work listed below: Factor 3: Past Performance The offeror shall provide a listing of three relevant references, including the company/firm name address, telephone number, and e-mail address. The Contracting Officer may also use information available in the Past Performance Retrieval System (PPIRS) when evaluating contractor past performance. The contracting will review PPIRS for offerors for the last 2 years under NAICS Code 611710. If no past performance is available in PPIRS it will be considered acceptable and or neutral. Each factor will be rated as Satisfactory on Unsatisfactory . Quotes rated as Unsatisfactory in the Technical capability factor will be eliminated from further consideration. � QUOTE SHOULD BE BROKEN DOWN AS FOLLOWS: PRICE/COST SCHEDULE ITEM INFORMATION ITEM NUMBER DESCRIPTION OF SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT 0001 Based Year 1.00 JB ________________ ________________ Consultant Service North Dallas VAMC, Dallas TX GRAND TOTAL __________________ ITEM NUMBER DESCRIPTION OF SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT 1001 Option Year 1 1.00 JB ________________ ________________ Consultant Service North Dallas VAMC, Dallas TX GRAND TOTAL __________________ ITEM NUMBER DESCRIPTION OF SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT 2001 Option Year 2 1.00 JB ________________ ________________ Consultant Service North Dallas VAMC, Dallas TX GRAND TOTAL __________________ ITEM NUMBER DESCRIPTION OF SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT 3001 Option Year 3 1.00 JB ________________ ________________ Consultant Service North Dallas VAMC, Dallas TX GRAND TOTAL __________________ ITEM NUMBER DESCRIPTION OF SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT 4001 Option Year 4 1.00 JB ________________ ________________ Consultant Service North Dallas VAMC, Dallas TX GRAND TOTAL __________________ SUBMISSION OF QUOTE (FAR 52.212-1 INSTRUCTIONS TO OFFERORS COMMERCIAL ITEMS): The Offeror shall submit their quote on company letterhead and shall include unit price, overall total price, name, address, and telephone number of the offeror, firm's DUNS# and ORCA document in SAM at www.sam.gov. Complete copy of 52.212-3 Offerors Representations and Certifications- Commercial Items, and ORCA document. The offeror shall provide sufficient evidence that they possess adequate resources, capability, experience, responsibility and integrity to meet the technical capabilities to comply with the requirements of the resulting contract. The offeror shall meet the limitation in subcontracting clause. The subcontract o vendor must be similarly situated in the same The offeror shall outline how they will be in agreeance/compliance with the limitations on subcontracting requirements in 13 CFR �125.6. Any quotes using subcontractors or teaming partners to perform any part of the work must show the subcontractor or teaming partner to be similarly situated as the prime. A similarly situated subcontractors or teaming partners is a company who has the same size standard and NAICS code as the prime offeror/vendor. Similarly situated entity is a subcontractor that has the same small business program status as the prime contractor. This means that: For a HUBZone requirement, a subcontractor that is a qualified HUBZone small business concern; for a small business set-aside, partial set-aside, or reserve a subcontractor that is a small business concern; for a SDVO small business requirement, a subcontractor that is a self-certified SDVO SBC; for an 8(a) requirement, a subcontractor that is an 8(a) certified Program Participant; for a WOSB or EDWOSB contract, a subcontractor that has complied with the requirements of part 127. In addition to sharing the same small business program status as the prime contractor, a similarly situated entity must also be small for the NAICS code that the prime contractor assigned to the subcontract the subcontractor will perform. El Paso Veterans Affairs Health Care System (EPVAHCS) Cultural Transformation Services Performance Work Statement (PWS) 1.0 DESCRIPTION OF SERVICES: The overall objective is to transform El Paso VA Health Care System (EPVAHCS) into a high performing organization that consistently provides safe, efficient, effective Veteran-centered care and whose employees are high-performing team players who enjoy working in the organization. EPVAHCS s need for cultural transformation includes elevating leadership skills, providing executive coaching, and improving accountability, communication, and employee engagement. The contractor shall provide organization transformation services for EPVAHCS and its associated facilities. The contractor shall demonstrate requisite experience in coaching and training comparably sized medical facilities. The contractor shall draw upon a bench of more than 1,000 healthcare consultants to coach, train, and mentor leaders and staff on methods, techniques, processes, and supporting tools/templates that are statistically proven to produce sustained improvement (quality, safety, engagement, satisfaction, and service) at other large medical centers. Additionally, the contractor shall include statistically proven techniques, processes, and supporting tools/templates that produce sustained methods of accountability, achieve better operational efficiency/ clinical outcomes and reduce process/outcome variability (clinical and administrative). The contractor should have experience training other VA medical centers on communication tactics like the patient communication tactic, acknowledge, introduce, duration, explanation and thank you process. The contractor shall provide documentation supporting the effectiveness of its techniques. Facility Deliverables Title Format Calendar days after CO start El Paso Medical Center, located at 5001 N Piedras St, El Paso, TX 79930 and the El Paso Out Patient clinics. 100 EPVAHCS Providers will be trained Classroom style training with education handouts provided by the vendor and possible use of projector, flip chart, and other education tools deemed by the vendor Six sessions a year El Paso Medical Center, located at 5001 N Piedras St, El Paso, TX 79930 and the El Paso Out Patient clinics. 100 EPVAHCSLeaders (managers, supervisors, department heads, section chiefs, assistance and associate directors) will be trained Classroom style training with education handouts provided by the vendor and possible use of projector, flip chart, and other education tools deemed by the vendor Six sessions a year El Paso Medical Center, located at 5001 N Piedras St, El Paso, TX 79930 and the El Paso Out Patient clinics. Train the trainer session of 30 employees Classroom style training with education handouts provided by the vendor and possible use of projector, flip chart, and other education tools deemed by the vendor Two sessions a year The contractor shall implement techniques to improve patients' perception of care as evidenced by the VA Survey of Healthcare Experiences (SHEP) and VA Strategic Analytics for Improvement and Learning (SAIL) performance measures and improve employee satisfaction as evidenced by reduced turnover and improved all employee engagement survey (AES) results. The contractor shall implement techniques to increase physician satisfaction, enhance doctor communication and reduce provider burnout. l. The contractor shall conduct an initial baseline evaluation and assessment of El Paso VA Health Care System (EPVAHCS) that will identify EPVAHCS strengths and opportunities for improvement. This assessment should include national leadership benchmarks. This assessment should be released from the Director's office and completed by all levels of EPVAHCS leadership structure. The contractor shall deliver the results of the assessment via an in-person presentation to the Director and facility leadership. The contractor should subsequently guide the leadership group through a discussion of recommended next steps. 2. Following the baseline assessment, the contractor shall conduct quarterly follow-up assessments in comparison to the baseline evaluation and assessment to validate progress toward the organization's objectives. Baseline and Quarterly follow up assessments will assess: Alignment of leaders' actions to improve SAIL, AES and SHEP scores with trending. Current level of accountability among leaders and trends. Progress of training and improvements in customer service and leadership skills. 3. The contractor shall conduct a standardized monthly support meeting to provide EPVAHCS leadership coaching, teaching and mentoring either in person, virtually or a combination of both. The contractor shall develop and deliver quarterly training seminars to EPVAHCS leaders and staff designed to provide hands-on learning opportunities to supplement the in person and virtual coaching. The contractor shall work with a team of EPVAHCS leaders to customize curricula for each quarterly training. The curricula will include, but not limited to, leader accountability plans, focused leader rounding, leading best practices to improve patient communication, Leadership training will be provided to up to 600 leaders at EPVAHCS. Up to100 leaders will be trained in a single session. Actual number of participants to be mutually agreed upon by EPVAHCS and the contractor after the initial assessment. The contractor shall provide and implement an established robust, automated, web-based rounding tool for use by all leaders. This tool must provide: Templates for hourly and other Veteran-centric rounding techniques Templates for rounding on employees Library of tactics and templates for enhancing patient safety and quality tracking and reporting Capacity for customization, allowing instantaneous, immediate creation of custom templates and stoplight reports The contractor shall provide and implement a web-based leader accountability tool capable of delivering real time reports. This tool must allow EPVAHCS leaders to enter, access, and share goals and progress data transparently and efficiently. The contractor shall also establish an accountability implementation team comprised of EPVAHCS leaders. This tool must contain functions that: Establish weighted, measurable goals for leaders Enable quarterly action planning Facilitate monthly support meeting discussions Validate the efficacy of action planning The contractor shall provide onsite coaching visits. The contractor will have coaches and mentors available with specific operational expertise and demonstrable prior experience in leadership best practices, communication templates to improve patient/employee trust, shift pass down protocols to ensure smooth transition between shifts, cultural change, change management, employee engagement, physician engagement, Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) improvement, leader development, executive coaching, executive rounding and quality improvement. Coaches and mentors must have expertise on developing shared governance standards, such as increased engagement, retention, and autonomy; driving toward action by setting and owning goal; reducing variability and optionality to drive cultures of zero harm; and building a culture based on doing purpose-driven work. The contractor shall provide annual training via an on-site education session for nurses. These forums must include role playing workshops to demonstrate and validate industry leading practices. The contractor must consult with EPVAHCS nurse and executive leadership to ensure the curriculum for these forums includes process improvement and development of consistency and standardization across staff. The contractor shall provide an educational forum designed to bring physician leaders the next level. The contractor shall provide physician leader development across a twelve-month period. Available topics must include, but not be limited to, goals and action planning, rounding on providers, behavior-based peer interviewing, code of conduct versus compact, reward and recognition, teamwork, personal communication, emotional intelligence, performance conversations and providing feedback, reducing patient anxiety through communication, change management, dyad leadership, and reducing provider burnout. The program must be led by physician experts and must include skill development sessions and workshops, regular coaching calls and monthly exercises, skill validation, and certification. For the duration of the period of performance, the contractor must provide EPVAHCS with an online catalog of best practices, tools, workbooks, books, and other resources that have been harvested, tested, and refined from other healthcare organizations. Throughout the period of performance, the contractor shall provide access to all EPVAHCS leaders the leadership development and automated accountability systems, tools, publications, video and online resources required to achieve and sustain the desired outcomes. The contractor must be able to provide EPVAHCS with leading best practices from industry physician and employee engagement arenas. Performance Measures: Contractor's baseline assessment shall be used to assess progress achieved over time. Quarterly, contractor shall provide metrics on number of staffs trained and a summary of an end of training questionnaires provided to staff who were trained that quarter. This questionnaire should discuss perceived usefulness of training, quality of instruction, applicability to the workplace and suggested changes to the training for next quarter. Annually, contractor shall reassess their techniques via survey of all EPVAHCS staff who have participated and present findings to executive leadership. 1.1 LOCATION OF WORK: The contractor shall perform assessments, coaching, and training at EPVAHCS main facility. 1.2 PERIOD OF PERFORMANCE: The period of performance shall be for one Base Year of 12 months and four (4) option years. The Period of Performance reads as follows: Base Year: March 1, 2020 to February 28, 2021 Option Year I: March 1, 2021 to February 28, 2022 Option Year II: March 1, 2022 to February 28, 2023 Option Year III: March 1, 2023 to February 28, 2024 Option Year IV: March 1, 2024 to February 28, 2025 ACRONYMS AND DEFINITIONS: Contracting Officer (CO). A person duly appointed with the authority to enter into and administer contracts on behalf of the U.S. Government. Contracting Officer s Representative (COR). An individual designated in writing by the Contracting Officer to act as an authorized representative of the Contracting Officer to perform specific contract administrative functions within the scope and limitations as defined by the Contracting Officer. Contractor Service Personnel (CSP). All subcontractors performing work for primary contractor. Survey of Healthcare Experiences (SHEP) Strategic Analytics for Improvement and Learning (SAIL) Employee engagement survey (AES) End of Document
Web Link: SAM.gov Permalink
(https://beta.sam.gov/opp/983006421cbf4e069eb33ac97890a1fc/view)
Place of Performance: Address: Department of Veterans Affairs;5001 North Piedras Street;EL Pasp TX 79930 79930, USA; Zip Code: 79930; Country: USA
Record: SN05547599-F 20200201/200130230203 (samdaily.us)
Source: SAM.gov Link to This Notice
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U -- CLINICAL CONSULTANT SERVICE Workforce Development Training Program