SOLICITATION NOTICE
D -- Tooele Army Depot IT Help Desk Services and Support
- Notice Date
- 1/23/2020 4:52:40 AM
- Notice Type
- Solicitation
- NAICS
- 541513
— Computer Facilities Management Services
- Contracting Office
- W4MM USA JOINT MUNITIONS CMD ROCK ISLAND IL 61299-5000 USA
- ZIP Code
- 61299-5000
- Solicitation Number
- W52P1J20Q3009
- Response Due
- 2/18/2020 11:30:00 AM
- Archive Date
- 03/04/2020
- Point of Contact
- Ryan Buhman, Phone: 3097820248, Vicki L. Ahlgrim, Phone: 3097823220
- E-Mail Address
-
ryan.j.buhman.civ@mail.mil, vicki.l.ahlgrim.civ@mail.mil
(ryan.j.buhman.civ@mail.mil, vicki.l.ahlgrim.civ@mail.mil)
- Small Business Set-Aside
- SDVOSBC Service-Disabled Veteran-Owned Small Business (SDVOSB) Set-Aside (FAR 19.14)
- Description
- The Help Desk provides the single point of contact between the Tooele Army Depot (TEAD) Division of Information Management (DOIM) and its customers.� The Help Desk provides both Tier-I and -II Computer Help Desk Technical Services (Help Desk) to resolve customer administrative and technical issues, via telephone, remotely, or on-site, at the customer�s desk.� Problems come into the Help Desk via telephone, e-mail Help Desk Tickets, web-based Help Desk Tickets, or automated equipment monitoring devices and software.� There are two main categories of Help Desk Tickets:� Routine and VIP/Urgent/Critical.� As its primary objective, the Help Desk seeks to restore normal service to standard operation as quickly as possible in order to minimize adverse impact on customers, business operations, and processes.
- Web Link
-
SAM.gov Permalink
(https://beta.sam.gov/opp/d3b78296f7b94dc290985d6f41b0b38a/view)
- Place of Performance
- Address: Tooele, UT 84074, USA
- Zip Code: 84074
- Country: USA
- Zip Code: 84074
- Record
- SN05541494-F 20200125/200123230134 (samdaily.us)
- Source
-
SAM.gov Link to This Notice
(may not be valid after Archive Date)
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