SAMDaily.us | PRESOL | M | Amendment Combined Synopsis/Solicitation VISN 7 Valet Parking Augusta, GA

SAMDAILY.US - ISSUE OF JANUARY 11, 2020 SAM #6617
SOLICITATION NOTICE

M -- Amendment Combined Synopsis/Solicitation VISN 7 Valet Parking Augusta, GA

Notice Date: 1/9/2020 11:23:14 AM
Notice Type: Combined Synopsis/Solicitation
NAICS: 812930 — Parking Lots and Garages
Contracting Office: RPO EAST (36C24E) PITTSBURGH PA 15212 USA
ZIP Code: 15212
Solicitation Number: 36C24E20Q0036
Response Due: 1/17/2020 8:59:59 PM
Archive Date: 03/17/2020
Point of Contact: Eric SantoyoEric.santoyo@va.gov
E-Mail Address: Eric.Santoyo@va.gov
(Eric.Santoyo@va.gov)
Small Business Set-Aside: SDVOSBC Service-Disabled Veteran-Owned Small Business (SDVOSB) Set-Aside (FAR 19.14)
Awardee: null
Description: Page 23 of 23 RFQ 36C24E20Q0036: Valet Parking Services This is a combined synopsis/solicitation for commercial items prepared in accordance with the format in FAR Subpart 12.6, as supplemented with additional information included in this notice. This announcement constitutes the only solicitation; quotes are being requested and a written solicitation will not be issued. The Government reserves the right to make no award from this solicitation. This is a Request for Quote (RFQ). The government anticipates awarding a firm-fixed price contract resulting from this solicitation. This solicitation document and incorporated provisions and clauses are those in effect through Federal Acquisition Circular (FAC) 2020-02/12-23-2019. The North American Industrial Classification System (NAICS) code for this procurement is 812930 with a small business size standard of $38.5M and the FSC/PSC code for this requirement is M1LZ Operation Parking Facilities. This solicitation is a 100% set-aside for Service Disabled Veteran Owned Small Businesses. Prospective contractors must be registered and current in the following websites: https://www.vip.vetbiz.gov and www.sam.gov/portal/public/SAM to be eligible for award. Only SDVOSB Firms currently verified in the Veterans Information Pages (VIP) at www.vetbiz.gov are eligible to submit quotes. SDVOSB firms that submit offers for SDVOSB set-asides that are not listed on VIP will be deemed nonresponsive. The Veterans Health Administration Regional Procurement Office East is soliciting offers from Service Disabled Veteran Owned Small Businesses (SDVOSBs) to provide valet parking services for the Charlie Norwood VA Medical Center at the following locations, Site 1 (950 15th Street, Augusta, GA 30901) and Site 2 (1 Freedom Way, Augusta, GA 30904). Respondents to this solicitation must fully demonstrate their capability by supplying detailed quote information along with any other documents necessary to support the requirements below. The deadline for quotes is 4:00pmEST, January 17, 2020. They shall be submitted to eric.santoyo@va.gov. CLIN DESCRIPTION QUANTITY UNIT UNIT PRICE AMOUNT 0001 Charlie Norwood VA Medical Center Valet Parking Services Site 1- 950 15th Street, Augusta, GA 30901 Base Period: 2/1/20 through 1/31/21 12 MO 0002 Charlie Norwood VA Medical Center Valet Parking Services Site 2 - 1 Freedom Way, Augusta, GA 30904 Base Period: 2/1/20 through 1/31/21 12 MO 1001 Charlie Norwood VA Medical Center Valet Parking Services Site 1- 950 15th Street, Augusta, GA 30901 Option Year I: 2/1/21 through 1/31/22 12 MO 1002 Charlie Norwood VA Medical Center Valet Parking Services Site 2 - 1 Freedom Way, Augusta, GA 30904 Option Year I: 2/1/21 through 1/31/22 12 MO 2001 Charlie Norwood VA Medical Center Valet Parking Services Site 1- 950 15th Street, Augusta, GA 30901 Option Year II: 2/1/22 through 1/31/23 12 MO 2002 Charlie Norwood VA Medical Center Valet Parking Services Site 2 - 1 Freedom Way, Augusta, GA 30904 Option Year II: 2/1/22 through 1/31/23 12 MO 3001 Charlie Norwood VA Medical Center Valet Parking Services Site 1- 950 15th Street, Augusta, GA 30901 Option Year III: 2/1/23 through 1/31/24 12 MO 3002 Charlie Norwood VA Medical Center Valet Parking Services Site 2 - 1 Freedom Way, Augusta, GA 30904 Option Year III: 2/1/23 through 1/31/24 12 MO 4001 Charlie Norwood VA Medical Center Valet Parking Services Site 1- 950 15th Street, Augusta, GA 30901 Option Year IV: 2/1/24 through 1/31/25 12 MO 4002 Charlie Norwood VA Medical Center Valet Parking Services Site 2 - 1 Freedom Way, Augusta, GA 30904 Option Year IV: 2/1/24 through 1/31/25 12 MO STATEMENT OF WORK Valet Parking Services GENERAL INFORMATION 1. Title of Project: Valet Parking Services 2. Scope of Work: The contractor shall provide all resources necessary to accomplish the deliverables described in the statement of work (SOW), except as may otherwise be specified. The Contractor shall provide Valet Parking Services for parking a minimum of 300 vehicles daily at Site 1 (950 15th Street, Augusta, GA 30901) and 400 vehicles daily at Site 2 (1 Freedom Way, Augusta, GA 30904) while maintaining the ability to increase the amounts as demand increases. The Valet Parking Services shall be intended to accommodate Veteran patients, their family members, and visitors. 3. Background: Valet Services is currently being provided at the 950 15th Street location but is being expanded to include the 1 Freedom Way Location. 4. Performance Period: The period of performance is for an initial base year with the possibility of four one-year extension options (exercised at the government's discretion) if successful results are achieved per Charlie Norwood VA Medical Center evaluation. Base Year 1 February 2020 to 31 January 2021 1st Option Year 1 February 2021 to 31 January 2022 2nd Option Year 1 February 2022 to 31 January 2023 3rd Option Year 1 February 2023 to 31 January 2024 4th Option Year 1 February 2024 to 31 January 2025 5. Hours of operation: Shall be 7:00 am to 6:00 pm Monday through Friday, excluding Federal Holidays and any other day specifically declared by the President of the United States to be a Federal Holiday. Listed below are the ten national holidays: New Year s Day January 1 Martin Luther King s Birthday Third Monday in January President s Day Third Monday in February Memorial Day Last Monday in May Independence Day July 4 Labor Day First Monday in September Columbus Day Second Monday in October Veterans Day November 11 Thanksgiving Day Fourth Thursday in November Christmas Day December 25 When a holiday falls on a Sunday, the following Monday shall be observed as a legal holiday by U.S. Government agencies. When a holiday falls on a Saturday, the preceding Friday shall be observed as a legal holiday by U.S. Government agencies. Also included would be any other day specifically declared by the President of the United States as a National Holiday. Contractor shall adjust the level of valet parking staff as necessary to ensure no long delays or traffic back-ups occur during peak VA clinic schedules (Mondays through Thursdays, between 7:00 AM through 2:00 PM) and efficient operation. If deemed necessary by the Government, the hours of operation may be periodically adjusted based upon volume and demand. *NO NEW ARRIVING VEHICLES SHALL BE PARKED AFTER 4:30 PM. THE 4:30 PM TO 6:00 PM PERIOD SHALL BE FOR RETRIEVING PREVIOUSLY PARKED VEHICLES ONLY* 6. Type of Contract: This contract will be a Firm-Fixed-Priced Contract. 7. Place of Performance: For Site 1, the Charlie Norwood VA Medical Center has exclusively designated the South Lot (approximately 135 parking spaces) for Valet Parking Services. The drop off and pickup area for all patrons of the valet service will take place at the Emergency Department Atrium/South Lot which is only accessible via the south lot entrance. For Site 2, the Charlie Norwood VA Medical Center has exclusively designated 100 parking spaces of the Cannon Lot (lower 3/4 of row) for Valet Parking Services. Door 12 (East Entrance) Traffic Circle has been designated as the valet drop off and pick up location. If usage of the Valet Service justifies the need for additional parking spaces the remaining portion of the Cannon (35 spaces) will also be designated for valet. B. CONTRACT AWARD MEETING The contractor shall not commence performance on the tasks in this SOW until the CO has conducted a kick off meeting or has advised the contractor that a kick off meeting is waived. A pre-quote site inspection walk-through for all interested Contractors has been scheduled to take place on Thursday, January 9, 2020 at 0930 in room 1D209c at the Charlie Norwood VA Medical Center, 950 15th Street Augusta, GA 30901. All interested Contractors are encouraged to attend the site inspection walk-through of the participating VA facility. Only one walk-through for this solicitation shall be conducted. You may contact Contracting Officer at (412) 822-3487 for further information concerning the scheduled site inspection walk-through. The intent of the site inspection is to give all interested Contractors an opportunity to get familiar with the Valet drop off/return locations and parking lots designated to be used for the valet parking. Note: Contractor shall be responsible for all costs and travel expenses associated with the site inspection visit. Failure to attend the site inspection walk-through of the participating VA facility shall not release the Contractor from complying with the terms, conditions, specifications, and requirements of the resulting contract. C. GENERAL REQUIREMENTS 1. Contractor shall provide professional valet booth(s), locking key cabinet(s) Lock boxes/key cabinets shall be mobile, so it can be transported to the afterhours valet location for distribution of remaining keys, safety cones, disposable seat covers, signs and other supplies, materials and/or miscellaneous items necessary to operate and manage the valet services. All signs shall be at least 30 x 30 , hand-written signs shall not be allowed. 2. Contractor shall provide and install a minimum of 2 ""No Tipping"" signs at each site. The No Tipping policy shall be strictly enforced. Valet parking attendants and all other parking staff shall be restricted from accepting tips of any kind. If this policy is violated the individual shall be terminated. 3. Contractor shall provide and install a minimum of 2 Insurance Liability signs for vehicle damage claims at each site. 4. Contractor shall provide adequate signage to direct traffic from both visitor parking lot entrances to the designated drop off locations. 5. Contractor shall not install any signs without the prior guidance or written consent from the Contracting Officer or the designated COR. 6. Contractor shall provide and install suitable (not easily moved or defeated) barriers to prevent unauthorized use of designated parking lots. 7. Contractor shall provide uniforms for all valet parking staff performing under this contract which shall be kept neat and clean in appearance. Uniforms shall include the identification of the Contractor by company name and employee name. Uniforms must be consistent in style and color and shall always be worn while performing any valet duties related to this contract. The uniform style shall be approved by the COR prior to contract implementation. 8. Contractor shall designate full-time supervisor(s) to be at each site during set-up, tear-down operations, and performance of the work. The Contractor shall always provide adequate on-site supervision to handle customer concerns and parking incidents. Duties of the supervisor shall also include but not be limited to customer relations, training, improving all valet services and coordinating all work and additional services with the Contracting Officer's Representative (COR). The Supervisor(s) shall not allow any disagreement with patrons to escalate into an argument, if the patron continues to yell and not comply with the supervisor's instructions the patron will be directed/escorted to the VA Police Office or the VA Police shall be called for immediate assistance to resolve the issue. 9. Contractor shall have an appropriate number of employees on duty to ensure handicapped patrons do not have to wait more than five (5) minutes for service, under normal circumstances and all other patrons receive a claim check for parking and have their vehicle delivered within a period not to exceed ten (10) minutes. The attendant will deliver the vehicle in a location that allows the patron to easily exit the valet service area. 10. Contractor shall coordinate with COR to designate a drop off and pick up location near the entrance for the loading and unloading of handicapped patients/patrons so as not to interfere with normal valet parking operation. Handicapped patients/patrons shall be permitted to pull up to the designated drop off and pick up locations and the parking attendants shall then be required to park the vehicles. If valet services are declined attendants shall direct the drivers to a self-parking handicap space. 11. Contractor shall stop all vehicles requiring valet parking and ask the occupants for the name of the Veteran and for a phone number for emergency contact (preferably a cell phone). 12. Contractor shall provide all patrons with a valet claim check/ticket. Claim checks shall contain the valet company's liability disclaimer. 13. Contractor shall assist disabled patrons with getting in and out of their vehicles and with removal of wheelchairs, walkers, carts and/or personal medical equipment from vehicles if requested. Valet parking attendants shall provide minimal assistance but shall not be required to lift or pick up patients to assist them to get in and out of their vehicles. 14. Contractor shall park all vehicles (patrons will not be allowed to self-park) to maximize the space available by utilizing all possible parking options (double/triple parking, travel lanes, curbs). Patron vehicle doors shall always be locked when unattended. 15. Contractor shall not be required to park buses or large motor vehicles driven by patrons, they shall be directed to self-park their vehicles in the parking areas designated by VA Police. 16. Contractor shall secure all patrons keys in a lockable key cabinet; the key cabinet shall always be locked unless a parking attendant is in the immediate area to prevent pilferage of keys. 17. Contractor shall be responsible for screening out Charlie Norwood VA Medical Center employees from inappropriately using the valet parking services. 18. Contractor shall be responsible for directing patrons not wishing to participate in the valet parking services to other designated parking locations. 19. Contractor shall notify the COR prior to closing the lot due to reaching maximum capacity. A lot closed sign will be posted along with an employee at the lot entrance to direct patrons to other VA parking areas. The lot will continue to operate on a one for one exchange until the lot can be reopened. 20. Contract employees shall not search or open any vehicle compartments; any violations shall result in immediate termination. 21. Contract employees shall report any openly visible firearms or illegal substances immediately to VA Police. 22. Contractor shall have the right to deny services if the vehicle presents a health risk to employees, (i.e. insect infestation, mechanically unsound, garbage infested, body fluid-soaked seats). Minor spills and stains, seat dampness, and pet hair which are coverable by disposable seat covers do not constitute a health risk. The valet supervisor is the only individual allowed to deny service. If needed a VA Police Officer will make the final determination. 23. Prior to 6:00 pm, Contractor shall move all unclaimed vehicles to the parking spaces closest to the drop off/receiving area. Contractor shall try to locate the owner of any vehicles still on the premises to return their keys. If the patient has been admitted, keys will be returned to the owner or given to staff having control of the patient s personal belongings. If the owner cannot be located the keys will be secured in a valet key storage box. 24. Contractor supervisor shall be required to turn over to the VA Police Desk Officer a secured key box containing the keys of all unclaimed vehicles still on the premises after valet parking hours. An inventory log (with a space for patrons to sign for the keys) of all remaining vehicles and associated ticket numbers shall be provided to the VA Police Desk Officer. Owners of these vehicles shall pick up their keys at the VA Police Desk. Contractor shall furnish enough signs to explain this procedure and to provide directions to the Police Office. 25. Contractor shall promptly and courteously respond to complaints within 10 working days, including complaints brought to the Contractor's attention by the Contracting Officer or Contracting Officer Representative (COR) acting as the Quality Assurance Evaluator (QAE). The Contractor shall maintain a written record of all complaints, both written and oral showing the identity of the individual, the nature of the complaint, and the Contractor's response. The Contractor shall permit the Government to inspect such records upon reasonable notice. 26. Contractor agrees to permanently remove any member of its parking staff from performing work associated with this contract, if at the sole discretion of the VA, the employee poses a health and safety risk to any patient or individual requiring services or if the COR disapproves of the conduct due to it interfering with the business or operations of the Charlie Norwood VA Medical Center. 27. Contractor shall not make any alterations to the parking lots or parking lot stripping. Contractor shall be responsible for all temporary modifications to secure and layout the designated valet lot area to meet the contractor needs. If parking lot alterations shall be required, the Contractor shall notify the Contracting Officer in writing with the recommended changes. If the recommended changes are approved, the Contractor shall be notified in writing by the Contracting Officer, pay all cost related to the modifications and must return the lot to previous condition upon contract termination. 28. Contractor shall assume full responsibility for the protection of valet personnel furnishing services under this contract, such as providing workers compensation, professional liability insurance, health examination and social security payments. Payment for any leave, including sick leave or vacation time is considered the responsibility of the Contractor. 29. Contractor shall follow all existing local, state, federal employment laws and/or union regulations relevant to fringe benefits and premium pay for their employees. Such personnel shall not be considered VA employees for any purpose. Cost quoted in the solicitation is all-inclusive of all incidental costs including housing, transportation and premium payments for applicable insurance coverage. 30. Contractor shall be solely responsible for any overtime and/or holiday pay employees may be entitled to while performing under this contract. The Contractor shall not bill nor be reimbursed by the Government. 31. Contractor shall ensure that all staff performing under this contract comply with the Charlie Norwood VA Medical Center alcohol and drug free workplace policy. The Contractor shall conduct random alcohol and drug tests on all staff. Random alcohol and drug tests shall be conducted at least once a year on each employee performing under the resulting contract. Staff shall also be subject to drug and alcohol testing when reasons exist to suspect the use of illegal drugs and/or alcohol while on duty that impaired judgment, performance, operation of vehicles and the safety of Veteran patients, VA employees, visitors, voluntaries and/or other staff. Upon request, the Contractor shall be expected to provide evidence or copy of the results of employee drug and alcohol testing. 32. Smoking is not permitted within or around the VA facility grounds, except in designated areas. Contractor employees shall not smoke while on duty. During designated breaks employees may smoke in designated smoking areas only. 33. The Contractor shall be completely liable for all vehicle damages occurring while in the possession of the valet staff and/or service. All vehicle damage claims brought to the attention of the Valet Contractor shall be immediately investigated and validated claims shall be processed for settlement. Note: Any claims of damage or missing/stolen property involving patient/customer's vehicles shall be the responsibility of the Contractor. The VA assumes no responsibility for such claims. All claims shall be directed to and handled by the Contractor supervisor. Corrective actions to resolve all claims shall commence immediately. All claims shall be settled within fourteen (14) working days, unless extenuating circumstances warrant additional time and is authorized by the Contracting Officer or the Contracting Officer Representative. All vehicle accidents or theft claims shall be immediately reported to the VA Police for investigation. D. CHANGES TO STATEMENT OF WORK Any changes to this SOW shall be authorized and approved only through written correspondence from the CO. A copy of each change will be kept in a project folder along with all other products of the project. Costs incurred by the contractor through the actions of parties other than the CO shall be borne by the contractor. E. REPORTING REQUIREMENTS 1. Contractor shall establish a method to validate the number of vehicles parked per day (i.e. parking stubs) and provide the daily count to the on-duty VA Police Desk Officer at the end of each day. 2. Contractor shall submit a monthly report to the Contracting Officer and COR within seven (7) calendar days after each month ends. The report shall summarize the number of vehicles parked by valet attendants based on date and time (sorted by morning or afternoon). The report shall also identify the peak hours during the day and how many vehicles were parked during those peak hours. The report shall also include any incidents, accidents or special situations with patients, visitors, VA employees, or VA volunteers and corrective action taken. The reports must be legible and easy to understand. Reports should be signed by the Supervisor and/or authorized representative of the Contractor. Contractor may provide for approval a sample of the types of report forms used on similar projects. F. GOVERNMENT RESPONSIBILITIES 1. Government shall notify the contractor in advance of any special events which might cause parking problems because of additional patients, patrons, or visitors to the Medical Center. Contractors shall be required to adjust the level of parking staff to accommodate the workload or extra vehicle volume. 2. The Charlie Norwood VA Medical Center may conduct independent customer satisfaction surveys to evaluate valet services. Participation by Veterans in all surveys shall be voluntary. Results of valet parking surveys conducted by the Medical Center may be shared with the Contractor, particularly when service improvement is needed. G. CONTRACTOR EXPERIENCE REQUIREMENTS KEY PERSONNEL 1. Contractor shall provide bonded, fully trained, experienced parking attendants who possess a valid State Driver's License, be legal residents or U.S. citizens and be fluent in the English language. Contractor personnel shall be at least 18 years of age, have no felony criminal history, and be able to perform all general duties, functions, and activities as required. Contractor's staff qualifications shall also include expertise in the proper operation of all types of vehicles, and a commitment to the highest level of respect, courtesy, compassion, and safety. 2. Contractor shall furnish at its cost evidence of qualifications and competency assessment of all employees. Such evidence shall include but are not limited to copies of driver's licenses, DMV printouts, and copies of security background checks. 3. Contractor shall be responsible for providing a facility orientation to all valet parking attendants and offer a training program on security, patient privacy, safety, emergency procedures, accidents/injuries and communication with Medical Center staff and shall maintain documentation certifying that all employees assigned to the contract have received the training. If deemed necessary by the Government, additional training shall be offered at the Charlie Norwood VA Medical Center and scheduled at the post award meeting on a mutually agreeable date and be coordinated with the COR. 4. Contractor shall designate Point(s) of Contact (POC) responsible for administrative matters in the performance of services under this contract. The POC(s) shall have full authority to act for Contractor on all matters relating to the daily performance of this contract. The Contractor shall provide the name and telephone number of the person designated as Point of Contact and Alternate on the space below: Point of Contact, Name: _________________________ Telephone Number: _____________________________ Alternate Point of Contact, Name: __________________ Telephone Number: ____________________________ POC shall be available by telephone Monday through Friday, between 8:00 a.m. and 4:30 p.m. excluding national holidays. * The parties agree that the Contractor s personnel including POC and subcontractors performing under this contract shall not be considered VA employees for any purpose. They all shall be considered employees of the Contractor. H. PERFORMANCE STANDARD 1. Contractor shall ensure all vehicles are parked by contractor employees 100% of the time. No patron shall be allowed to park or retrieve their vehicle from the valet parking area. 2. Contractor shall ensure complaints are promptly and courteously respond to within 10 working days,100% of the time. 3. Contractor shall ensure all unclaimed vehicles still on the premises after valet parking hours and the inventory log is provided to the VA Police Desk Officer, 100% of the time. 4. Contractor shall ensure the daily count is provided to the VA Police Desk Officer and the monthly report to the Contracting Officer and COR within seven (7) calendar days after each month ends,100% of the time. 5. Contractor shall ensure patrons do not wait more than ten (10) minutes to be valet parked and no more than ten (10) minutes to be retrieved. Upon request, returned vehicles shall be delivered to the appropriate patient, family member or caretaker for easy exiting 95% of the time. Contactor shall develop a system to monitor and report timelines of service which shall be made available to the VA upon request. The COR shall audit the turnaround time (TAT) or may conduct periodic unannounced inspections to assure that waiting periods do not exceed the performance requirements. Additionally, the Contractor's ability to manage the traffic flow shall be periodically audited to assure that valet parking services are provided in a safe and efficient operational manner. 6. Contractor shall ensure handicapped patrons do not have to wait more than five (5) minutes for service, under normal circumstances 95% of the time. 7. Contractor shall ensure manning levels are maintained to prevent long delays or traffic back-ups during peak VA clinic schedules (Mondays through Thursdays, between 7:00 AM through 2:00 PM) 95% of the time. I. MONITORING PROCEDURES The COR shall be responsible for monitoring the Contractor's performance. Performance deficiencies or poor performance identified during the term of the contract shall be reported to the Contractor. Upon notification of deficiencies or poor performance, the Contractor shall be given a reasonable time to take corrective action. If determined appropriate, the Contracting Officer, COR and/or other VA staff members shall meet with representatives of the Contractor to review performance and resolve issues. All deficiencies or poor performance shall be documented and MUST be corrected within the timeframe specified in the cure notice. The Contractor shall notify the Contracting Officer and the COR when correction(s) have been made. If the appropriate correction is not made within the timeframe specified in the cure notice, the Government shall have the right to terminate the contract in it is entirety. J. Quality Assurance Service Plan Performance Measures Performance Indicators PWS Ref Performance Measure Acceptable Level of Quality Method of Assessment Incentive Dis-incentive Daily operations. Para C, General Requirements As listed in the contract statement of work 95% Direct observation, Periodic Inspection, Progress reports Positive Past Performance Negative Performance Report After hours service. Para C 23 and 24, General Requirements Unclaimed vehicles are moved forward, claim tickets and log are turned in 95% Direct observation, Periodic Inspection, Progress reports Positive Past Performance Negative Performance Report Handicapped patrons service time. Para C 9, General Requirements Do not wait more than 5 minutes for service. 95% Direct observation, Periodic Inspection, Customer Survey, and Random Sampling. Positive Past Performance Negative Performance Report Valet patrons service times. Para C 9, General Requirements Do not wait more than 10 minutes for service 95% Direct observation, Periodic Inspection, Customer Survey, and Random Sampling Positive Past Performance Negative Performance Report Valet manning level is sufficient to perform required duties. Para C 9, General Requirements Patrons wait times are not exceeded. 95% Direct observation, Periodic Inspection, Customer Survey, and Random Sampling Positive Past Performance Negative Performance Report All complaints are promptly and courteously answered Para C 25, General Requirements Completed within 10 days. 95% Periodic Inspection, and Random Sampling Positive Past Performance Negative Performance Report Adequate on-site supervision is available to handle parking issues and complaints. Para C 8, General Requirements An identified supervisor on site during operating hours. 95% Direct observation, Periodic Inspection Positive Past Performance Negative Performance Report K. CONTRACTOR SUBMITTALS/INSURANCE REQUIREMENTS Contractor shall be required to provide copies of the following: 1. Contractor shall be required to comply with Federal and State Workers Compensation and liability insurance. Reference FAR clause 52.228-5-Insurance and Subpart 28.307-2-Liability. 2. Prior to contract award, the Contractor shall furnish to the Contracting Officer certification from the insurance company indicating that the coverage has been obtained and that it may not be changed or cancelled without a guaranteed thirty (30) day notice to the Contracting Officer. New certifications shall be furnished at least thirty (30) days prior to the expiration date of the current insurance policy. 3. In accordance with FAR 28.307-2(c) the Contractor shall maintain automobile liability insurance for bodily injury and property damage on all vehicles used in the performance of this contract. Policies covering automobiles operated in the United States shall provide coverage of at least $200,000 per person and $500,000 per occurrence for bodily injury and $20,000 per occurrence for property damage. L. INVOICES Contractor shall submit original invoice with pre-printed company name. The invoice shall be itemized to include the information listed below. Incomplete and incorrect invoices shall be returned for correction. 1. Invoice Number and Date. 2. Contract Number 3. Purchase Order/Obligation Number 4. Line item from Schedule of Service associated with each charge 5. Net Payment Due 6. Time period the invoice covers M. SECURITY PER REVIEW OF VA HANDBOOK 6500.6, CONTRACT SECURITY, APPENDIX A- INFORMATION SECURITY AND PRIVACY CHECKLIST: 1. The C&A requirements do not apply and Security Accreditation Package is not required. 2. Acquisition of this service does not involve the storage, generating, transmitting, or exchanging of VA sensitive information to the vendor. 3. There may exist exposure to VA sensitive information, in particular to sensitive personal information (SPI) while implementing contractual services. Minimum Statutory Requirements 1. Prohibition on unauthorized disclosure: Information made available to the contractor or subcontractor by VA for the performance or administration of this contract or information developed by the contractor/subcontractor in performance or administration of the contract shall be used only for those purposes and shall not be used in any other way without the prior written agreement of the VA. This clause expressly limits the contractor/subcontractor's rights to use data as described in Rights in Data - General, FAR 52.227-14(d) (1). See VA Handbook 6500.6, Appendix C, paragraph 3.a. 2. Requirement for data breach notification: Upon discovery of any known or suspected security/privacy incidents, or any unauthorized disclosure of sensitive information, including that contained in system(s) to which the contractor/subcontractor has access, the contractor/subcontractor shall immediately and simultaneously notify the COR, the designated ISO, and Privacy Officer for the contract. The term security incident means an event that has, or could have, resulted in unauthorized access to, loss or damage to VA assets, or sensitive information, or an action that breaches VA security procedures. See VA Handbook 6500.6, Appendix C, paragraph 6.a 3. Requirement to pay liquidated damages in the event of a data breach: Consistent with the requirements of 38 U.S.C. �5725, a contract may require access to sensitive personal information. If so, the contractor is liable to VA for liquidated damages in the event of a data breach or privacy incident involving any SPI the contractor/subcontractor processes or maintains under this contract. The contractor/subcontractor shall provide notice to VA of a security incident as set forth in the Security Incident Investigation section above. Upon such notification, VA must secure from a non-Department entity or the VA Office of Inspector General an independent risk analysis of the data breach to determine the level of risk associated with the data breach for the potential misuse of any sensitive personal information involved in the data breach. The term 'data breach' means the loss, theft, or other unauthorized access, or any access other than that incidental to the scope of employment, to data containing sensitive personal information, in electronic or printed form, that results in the potential compromise of the confidentiality or integrity of the data. Contractor shall fully cooperate with the entity performing the risk analysis. Failure to cooperate may be deemed a material breach and grounds for contract termination. Each risk analysis shall address all relevant information concerning the data breach, including the following: (1) Nature of the event (loss, theft, unauthorized access); (2) Description of the event, including: (a) date of occurrence; (b) data elements involved, including any PII, such as full name, social security number, date of birth, home address, account number, disability code; (3) Number of individuals affected or potentially affected; (4) Names of individuals or groups affected or potentially affected; (5) Ease of logical data access to the lost, stolen or improperly accessed data considering the degree of protection for the data, e.g., unencrypted, plain text; (6) Amount of time the data has been out of VA control; (7) The likelihood that the sensitive personal information will or has been compromised (made accessible to and usable by unauthorized persons); (8) Known misuses of data containing sensitive personal information, if any; (9) Assessment of the potential harm to the affected individuals; (10) Data breach analysis as outlined in 6500.2 Handbook, Management of Security and Privacy Incidents, as appropriate; and (11) Whether credit protection services may assist record subjects in avoiding or mitigating the results of identity theft based on the sensitive personal information that may have been compromised. Based on the determinations of the independent risk analysis, the contractor shall be responsible for paying to the VA liquidated damages in the amount of $37.50 per affected individual to cover the cost of providing credit protection services to affected individuals consisting of the following: (1) Notification; (2) One year of credit monitoring services consisting of automatic daily monitoring of at least 3 relevant credit bureau reports; (3) Data breach analysis; (4) Fraud resolution services, including writing dispute letters, initiating fraud alerts and credit freezes, to assist affected individuals to bring matters to resolution; (5) One year of identity theft insurance with $20,000.00 coverage at $0 deductible; and (6) Necessary legal expenses the subjects may incur to repair falsified or damaged credit records, histories, or financial affairs (see VA handbook 6500.6, appendix c, paragraph 7.a, 7.d) Information System Security The contractor shall ensure adequate LAN/Internet, data, information, and system security in accordance with VA standard operating procedures and standard contract language, conditions laws, and regulations. The contractor s firewall and web server shall meet or exceed the government minimum requirements for security. All government data shall be protected behind an approved firewall. Any security violations or attempted violations shall be reported to the VA project manager and the VBA Headquarters Information Security Officer as soon as possible. The contractor shall follow all applicable VA policies and procedures governing information security, especially those that pertain to certification accreditation. Security Training All contractor employees and subcontractors under this contract or order are required to complete the VA's on-line Security Awareness Training Course and the Privacy Awareness Training Course annually. Contractors must provide signed certifications of completion to the CO during each year of the contract. This requirement is in addition to any other training that may be required of the contractor and subcontractor(s). Contractor Personnel Security All contractor employees who require access to the Department of Veterans Affairs' computer systems shall be the subject of a background investigation and must receive a favorable adjudication from the VA Security and Investigations Center (07C). The level of background security investigation will be in accordance with VA Directive 0710 dated September 10, 2004 and is available at: http://www.va.gov/pubs/asp/edsdirec.asp (VA Handbook 0710, Appendix A, Tables 1 - 3). Appropriate Background Investigation (BI) forms will be provided upon contract (or task order) award and are to be completed and returned to the VA Security and Investigations Center (07C) within 30 days for processing. Contractors will be notified by 07C when the BI has been completed and adjudicated. These requirements are applicable to all subcontractor personnel requiring the same access. If the security clearance investigation is not completed prior to the start date of the contract, the employee may work on the contract while the security clearance is being processed, but the contractor will be responsible for the actions of those individuals they provide to perform work for the VA. In the event that damage arises from work performed by contractor personnel, under the auspices of the contract, the contractor will be responsible for resources necessary to remedy the incident. The investigative history for contractor personnel working under this contract must be maintained in the databases of either the Office of Personnel Management (OPM) or the Defense Industrial Security Clearance Organization (DISCO). Should the contractor use a vendor other than OPM or Defense Security Service (DSS) to conduct investigations, the investigative company must be certified by OPM/DSS to conduct contractor investigations. 1. Background Investigation The position sensitivity impact for this effort has been designated as [LIMITED, MODERATE, SUBSTANTIAL, or MAJOR] Risk and the level of background investigation is [NACI, MBI, or BI]. 2. Contractor Responsibilities a. The contractor shall bear the expense of obtaining background investigations. If the investigation is conducted by the Office of Personnel Management (OPM) through the VA, the contractor shall reimburse the VA within 30 days. b. Background investigations from investigating agencies other than OPM are permitted if the agencies possess an OPM and Defense Security Service certification. The Vendor Cage Code number must be provided to the Security and Investigations Center (07C), which will verify the information and advise the contracting officer whether access to the computer systems can be authorized. � c. The contractor shall prescreen all personnel requiring access to the computer systems to ensure they maintain a U.S. citizenship and are able to read, write, speak and understand the English language. d. After contract award and prior to contract performance, the contractor shall provide the following information, using Attachment B, to the CO: (1) List of names of contractor personnel. � (2) Social Security Number of contractor personnel. � (3) Home address of contractor personnel or the contractor's address. � e. The contractor, when notified of an unfavorable determination by the Government, shall withdraw the employee from consideration from working under the contract. � Failure to comply with the contractor personnel security requirements may result in termination of the contract for default. Further, the contractor will be responsible for the actions of all individuals provided to work for the VA under this contract. In the event that damages arise from work performed by contractor provided personnel, under the auspices of this contract, the contractor will be responsible for all resources necessary to remedy the incident. 3. Government Responsibilities a. The VA Security and Investigations Center (07C) will provide the necessary forms to the contractor or to the contractor's employees after receiving a list of names and addresses. � b. Upon receipt, the VA Security and Investigations Center (07C) will review the completed forms for accuracy and forward the forms to OPM to conduct the background investigation. � c. The VA facility will pay for investigations conducted by the OPM in advance. In these instances, the contractor will reimburse the VA facility within 30 days. d. The VA Security and Investigations Center (07C) will notify the contracting officer and contractor after adjudicating the results of the background investigations received from OPM. e. The contracting officer will ensure that the contractor provides evidence that investigations have been completed or are in the process of being requested. � N. ELECTRONIC AND INFORMATION TECHNOLOGY STANDARDS INTERNET/INTRANET The contractor shall comply with Department of Veterans Affairs (VA) Directive 6102 and VA Handbook 6102 (Internet/Intranet Services). VA Directive 6102 sets forth policies and responsibilities for the planning, design, maintenance support, and any other functions related to the administration of a VA Internet/Intranet Service Site or related service (hereinafter referred to as Internet). This directive applies to all organizational elements in the Department. This policy applies to all individuals designing and/or maintaining VA Internet Service Sites; including but not limited to full time and part time employees, contractors, interns, and volunteers. This policy applies to all VA Internet/Intranet domains and servers that utilize VA resources. This includes but is not limited to va.gov and other extensions such as, .com, .edu, .mil, .net, .org, and personal Internet service pages managed from individual workstations. VA Handbook 6102 establishes Department-wide procedures for managing, maintaining, establishing, and presenting VA Internet/Intranet Service Sites or related services (hereafter referred to as Internet ). The handbook implements the policies contained in VA Directive 6102, Internet/Intranet Services. This includes, but is not limited to, File Transfer Protocol (FTP), Hypertext Markup Language (HTML), Simple Mail Transfer Protocol (SMTP), Web pages, Active Server Pages (ASP), e-mail forums, and list servers. VA Directive 6102 and VA Handbook 6102 are available at: Internet/Intranet Services Directive 6102 http://www.va.gov/pubs/directives/Information-Resources-Management-(IRM)/6102d.doc Internet/Intranet Services Handbook 6102 http://www.va.gov/pubs/handbooks/Information-Resources-Management-(IRM)/6102h.doc Internet/Intranet Services Handbook 6102 Change 1 updates VA's cookie use policy, Section 508 guidelines, guidance on posting of Hot Topics, approved warning notices, and minor editorial errors. http://www.va.gov/pubs/handbooks/Information-Resources-Management-(IRM)/61021h.doc In addition, any technologies that enable a Network Delivered Application (NDA) to access or modify resources of the local machine that are outside of the browser's� ""sand box"" are strictly prohibited. Specifically, this prohibition includes signed-applets or any ActiveX controls delivered through a browser's session. ActiveX is expressly forbidden within the VA while .NET is allowed only when granted a waiver by the VA CIO *PRIOR* to use. JavaScript is the preferred language standard for developing relatively simple interactions (i.e., forms validation, interactive menus, etc.) and Applets (J2SE APIs and Java Language) for complex network delivered applications. SECTION 508 The contractor shall comply with Section 508 of the Rehabilitation Act (29 U.S.C. � 794d), as amended by the Workforce Investment Act of 1998 (P.L. 105-220), August 7, 1998. In December 2000, the Architectural and Transportation Barriers Compliance Board (Access Board), pursuant to Section 508(2)(A) of the Rehabilitation Act Amendments of 1998, established Information Technology accessibility standards for the Federal Government. Section 508(a)(1) requires that when Federal departments or agencies develop, procure, maintain, or use Electronic and Information Technology (EIT), they shall ensure that the EIT allows Federal employees with disabilities to have access to and use of information and data that is comparable to the access to and use of information and data by other Federal employees. The Section 508 requirement also applies to members of the public seeking information or services from a Federal department or agency. Section 508 text is available at: http://www.opm.gov/HTML/508-textOfLaw.htm http://www.section508.gov/index.cfm?FuseAction=Content&ID=14 O. CONFIDENTIALITY AND NONDISCLOSURE It is agreed that: 1. The preliminary and final deliverables and all associated working papers, application source code, and other material deemed relevant by the VA which have been generated by the contractor in the performance of this task order are the exclusive property of the U.S. Government and shall be submitted to the CO at the conclusion of the task order. 2. The CO will be the sole authorized official to release verbally or in writing, any data, the draft deliverables, the final deliverables, or any other written or printed materials pertaining to this task order. No information shall be released by the contractor. Any request for information relating to this task order presented to the contractor shall be submitted to the CO for response. 3. Press releases, marketing material or any other printed or electronic documentation related to this project, shall not be publicized without the written approval of the CO. END OF SOW This solicitation requires registration with the System for Award Management (SAM) prior to award, pursuant to applicable regulations and guidelines. Registration information is at www.sam.gov. This is an open-market combined synopsis/solicitation for services as defined herein. The government intends to award a contract as a result of this combined synopsis/solicitation that will include the terms and conditions set forth herein. To facilitate the award process, all quotes must include a statement regarding the terms and conditions herein as follows: ""The terms and conditions in the solicitation are acceptable to be included in the award document without modification, deletion, or addition."" OR ""The terms and conditions in the solicitation are acceptable to be included in the award document with the exception, deletion, or addition of the following:"" Quoters shall list exception(s) and rationale for the exception(s). Evaluation of Quotes: The Government will select the quote that represents the best benefit to the Government at a price that can be determined reasonable. The Government will evaluate price, technical capabilities, and past performance. Following receipt of quotes, the Government will perform an evaluation using a comparative analysis of the services quoted. The Government will compare quotes to one another to select the service that best benefits the Government by fulfilling the requirement. The evaluation of Government requirements outlined in this request for quote will determine suitability. Contractors may submit more than one quote; however, contractors are strongly encouraged to submit their best technical solutions and prices in response to this request for quote. Once the Government determines there is/are a contractor(s) that can provide a service that meet(s) the requirements of this request for quote, the Government reserves the right to communicate with the contractors quoting the best-suited service to address any remaining issues. The Government will evaluate quotes for award purposes by adding the total price for all options to the total price for the basic requirement. The Government may determine that a quote is unacceptable if the option prices are significantly unbalanced. Evaluation of options shall not obligate the Government to exercise the option(s). The full text of FAR provisions or clauses may be accessed electronically at http://acquisition.gov/. The following provisions apply to this solicitation: 52.212-1 Instructions to Offerors Commercial Items (Jan 2017) (Incorporated by reference) ADDENDUM to FAR 52.212-1 INSTRUCTIONS TO OFFERORS COMMERCIAL ITEMS Provisions that are incorporated by reference (by Citation Number, Title, and Date), have the same force and effect as if they were given in full text. Upon request, the Contracting Officer will make their full text available. The following provisions are incorporated into 52.212-1 as an addendum to this solicitation: If SF1449 is not used, the NAICS and size standard appear on the cover page of the solicitation and in the third paragraph above. *** End Inserted Clause '52.212-1 ADDENDUM to FAR 52.212-1 Instructions to Offerors Commercial Items' *** 52.212-2 Evaluation Simplified Acquisition Procedures (Incorporated by reference) 52.212-3 Offeror Representations and Certifications (Jan 2017) (Simulated Full Text) The following clauses apply to this acquisition: 52.212-4 Contract Terms and Conditions--Commercial Items (Jan 2017) (Incorporated by reference) 52.212-5 Contract Terms and Conditions Required To Implement Statutes or Executive Orders--Commercial Items (Jan 217) (Simulated full text) All quoters shall submit the following: Attachment 1. Price-Cost Schedule Attachment 2. Technical Capabilities Attachment 3. Past Performance 52.217-5 Evaluation of Options (July 1990) (Incorporated by reference) 52.217-9 Option to Extend the Term of the Contract (Mar 2000) (a) The Government may extend the term of this contract by written notice to the Contractor within 30 days; provided that the Government gives the Contractor a preliminary written notice of its intent to extend at least 60 days before the contract expires. The preliminary notice does not commit the Government to an extension. (b) If the Government exercises this option, the extended contract shall be considered to include this option clause. (c) The total duration of this contract, including the exercise of any options under this clause, shall not exceed 5 years. (End of Clause) .
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Place of Performance: Address: 950 15th St. Augusta, GA 30901;and;1 Freedom Way Augusta, GA 30904 30901, USA; Zip Code: 30901; Country: USA
Record: SN05530705-F 20200111/200109230128 (samdaily.us)
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