SOURCES SOUGHT
70 -- TAC-20-57370_Contractor Laptops as a Managed Service (CLaaMS)
- Notice Date
- 11/19/2019 3:47:20 PM
- Notice Type
- Sources Sought
- NAICS
- 541519
— Other Computer Related Services
- Contracting Office
- TECHNOLOGY ACQUISITION CENTER NJ (36C10B) EATONTOWN NJ 07724 USA
- ZIP Code
- 07724
- Solicitation Number
- 36C10B20Q0051
- Archive Date
- 12/19/2019
- Point of Contact
- Matthew Newellcontract specialist732-795-1095
- E-Mail Address
-
Matthew.Newell@va.gov
(Matthew.Newell@va.gov)
- Awardee
- null
- Description
- Request for InformationContractor Laptop-as-a-Managed Service PilotIntroduction: This is a Request for Information (RFI) only issued for conducting market research. Accordingly, this RFI constitutes neither a Request for Quote (RFQ) nor a guarantee that one will be issued by the Government in the future; furthermore, it does not commit the Government to contract for any services described herein. Do not submit a Quote/Proposal. The Department of Veterans Affairs (VA) is not, at this time, seeking proposals or quotes, and therefore, will not accept, review, or evaluate unsolicited proposals or quotes received in response hereto. This notice is not to be construed as a commitment on the part of the Government to award a contract, nor does the Government intend to pay for any information submitted because of this request. The Government does not reimburse respondents for any costs associated with submission of the information being requested or, reimburse expenses incurred for responses to this RFI. The information provided may be used by VA in developing its acquisition strategy and Performance Work Statement (PWS). Any information submitted by respondents to this RFI is strictly voluntary; however, any information received shall become the property of the Government and will not be returned to the respondent. Interested parties are responsible for adequately marking proprietary, restricted or competition sensitive information contained in their response. This is a request for information and does not obligate the Government in any way, nor does it commit the Government to any specific course of action.Requirement: VA, Information Technology Operations and Service (ITOPS), End User Operations (EUO), has a requirement to provide End User Devices (EUD) for contractors, many of which do not report to VA facilities. These device requests add additional support load to EUO and thus ITOPS would like to test pilot a managed service for end user devices that will be utilized to meet these customer s needs. This small-scale seat management pilot is called Contractor Laptops as a Managed Service (CLaaMS). This managed service pilot will include the awardee providing the following services: implementation, device provisioning, device deployment services, technical support services, device tracking and recovery, using a flexible utilization model, billing on a consumption basis.****The attached draft Performance Work Statement describes the effort****. Responses: Please submit the below requested information by 10:00AM EST on December 3, 2019 via email to Matthew.Newell@va.gov. VA reserves the right to not respond to any, all, or select responses or materials submitted. All VA current requirements identified herein are subject to change at any time. If you experience any problems or have any questions concerning this announcement, please contact Matthew Newell via email. VA appreciates your time and anticipated response. As part of your RFI response, please provide the following information:GENERALVA traditionally replaces end user devices (desktops & laptops) on a 4-year lifecycle. As such VA expects to utilize this refresh period for any seat management contracts we put in place. Please describe what you have seen with respect to industry norms for device replacement frequency. Please indicate over what time period your would amortize hardware in a seat management contract if the amortization schedule would be less than 48 months. Explain why you utilize this amortization schedule. Occasionally VA customizes the hardware configuration of devices for specific users or use cases. For example, adding a graphics card to a PC, upgrading a CPU or adding more memory or a hard drive. How is this typically handled in a seat management approach? How would you recommend VA implement incidental hardware requests under a CLaaMS pilot?For purposes of the CLaaMS pilot, VA intends to only use CONUS locations. VA does have several OCONUS locations including Alaska, Hawaii, Puerto Rico, and the Philippines among others. How are OCONUS locations handled under a seat management concept? If these locations were included describe how these locations would affect costs.VA recognizes there are instances where devices may get lost, stolen or are damaged beyond repair, or other circumstances where the VA may take possession of the device, and thus built into our PWS a Device Possession Clause to handle these eventualities. How does industry typically handle termination of managed services on devices that end up in a similar state as this? Provide any recommendations or gaps in the Performance Work Statement that would enhance your understanding or ability to provide a more competitive quote. Please feel free to reference specific ling numbers of the attached PWS when describing how your understanding could be enhanced. If you have any specific wording suggestions for the PWS please reference the line numbers when providing feedback on specific clauses or language.Describe any quantity value efficiencies and how the monthly maintenance cost scales with the quantity of laptops ordered. Provide suggested delivery times once a ticket is received in SNOW if the ones stated in the PWS are not achievable. If all laptops were deployed during the base period and additional laptops were exercised, describe how you would handle this request. How much lead time would be needed to obtain additional quantities? Is there a bulk quantity the VA should considered exercising each time? How would storage of these be handled until ready for deployment? If requested, would vendors be able to provide an amortization schedule of procured laptops at time of contract award for a lease-to-buy type arrangement? Provide input into the pricing spreadsheet. What additional information would be needed to provide a firm fixed price quote for these services, rolled into a seat management concept, billed monthly? What recommendations does your firm have for pricing procedures? Are there any statements included in the attached PWS that you believe is unachievable by industry? If so, please state why.What Service Level Agreements (SLA) and performance thresholds do you recommend? Do you have any examples of anyone in industry procuring these services that have already written and are using high quality KPIs & SLAs? What performance incentives and penalties do you recommend around SLAs? CAPABILITY STATEMENTPlease submit a capability statement describing your company s ability to meet the overall concept described above and the questions below. Additionally, please consider the additional information and questions provided throughout the attached white paper and associated device technical specifications. The capability statement shall be limited to 50 pages.Include the following identification informationCompany NameCAGE/DUNS Number under which the company is registered in SAM/VetBiz.govCompany AddressPoint of contact nameTelephone numberEmail addressIdentify existing contract vehicles (NASA SEWP V GWAC, GSA, etc.) in which you are a contract holder that can be utilized to procure these services. With respect to the subject effort, would you be the prime contractor? As the Prime Contractor, what tasks describe above or detailed further as part of the white paper would your company perform? Please describe your teaming arrangement.If a small business, what type of small business are you? Are you able to comply with FAR 52.219-6 and 52.219-14 in execution of this effort? Are you able to comply with VAAR 852.219-10, VA Notice of Total Service-Disabled Veteran-Owned Small Business Set-Aside and with subcontracting limitations in 13 CFR 125.6 in execution of this effort?What experience does your organization have at providing similar services of size and scope to other Federal agencies and/or industry? For Federal awards provide contract number and agency points of contacts. Describe how you will provide VA support to manage the inventory of end user devices that have been deployed or will be procured and deployed throughout VA over the period of the contract.Describe how you as a potential reseller of these services would add technical, operational, or managerial value to this overall proposal.As an appendix to your response, not subject to the 50-page limit, provide any publicly available industry RFQ documentation (Federal or commercial), that attempted to implement a seat management or provisioning-as-a-service operational capability that you are aware of. The appendix may include copies of publicly available RFQs, or may simply be links to publicly available information, or a description of the acquisition activity and point of contact information at the company or agency in question that the VA may contact to obtain further information.POST RFI REVIEW PHASEVA envisions that once RFI responses are reviewed, select responders may be invited to provide a face-to-face ore telephonic briefing to VA personnel to answer additional questions with respect to the response given. VA retains sole discretion of whether any post RFI briefings are warranted and which industry partners may be invited to provide additional market research information.
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- Record
- SN05499072-F 20191121/191120094815 (samdaily.us)
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