Loren Data's SAM Daily™

FBO DAILY - FEDBIZOPPS ISSUE OF OCTOBER 20, 2019 FBO #6538
SOLICITATION NOTICE

R -- Military Personnel Division and Transition Center

Notice Date

10/18/2019
 

Notice Type

Presolicitation
 

NAICS

541612 — Human Resources Consulting Services
 

Contracting Office

Department of the Army, ACC OO, 411TH CSB (W91QVN) PARC OFFICE CAMP HUMPHREYS, UNIT 15289, APO AP, 96205-0062, Korea, South
 

ZIP Code

00000
 

Solicitation Number

W91QVN20R0015
 

Archive Date

11/16/2019
 

Point of Contact

Robert S. Lee, Phone: 3157553406, U NAN.YI, Phone: 01182279146947
 

E-Mail Address

robert.s.lee60.mil@mail.mil, unan.yi4.ln@mail.mil
(robert.s.lee60.mil@mail.mil, unan.yi4.ln@mail.mil)
 

Small Business Set-Aside

N/A
 

Description

This is a draft Performance Work Statement (PWS) and serves as a pre-solicitation notice. Vendors should use for preliminary planning purposes. No proposals are being requested or accepted with this document. THIS IS NOT A SOLICITATION FOR PROPOSALS AND NO CONTRACT SHALL BE AWARDED FROM THE DOCUMENT. The purpose of this notice is to provide knowledge to potential qualified sources. This pre-solicitation notice is issued by the government to make appropriate acquisition notification. A solicitation will be issued on or about 2nd week of November 2019. The 411th Contracting Support Brigade (CSB), Korea is seeking sources to perform non-personal service to provide MPD and TC support to the United States Forces Korea (USFK). Government anticipated using Firm Fixed Price contract type with cost reimbursable CLINs for the requirement. PART 1 General Information 1. GENERAL: This is a non-personal services contract to provide Military Human Resources (HR), Military Personnel Division (MPD), Garrison S1, Transition Center (TC), and Retirement Services Office (RSO) services for Soldiers, Command Sponsored Dependents, DoD Civilians and Retiree's assigned to US Army in the Republic of Korea (ROK). The Government will not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the contractor who, in turn is responsible to the Government. 1.1 Description of Services/Introduction: The contractor shall provide military HR required for MPD, S1, TC and RSO services for Soldiers, Command Sponsored Dependents, DoD Civilians and Retiree's assigned to US Army in the Republic of Korea (ROK). 1.2 Background: The primary workload shall be performed at four Garrisons for support at site organizations. The contractor shall provide all MPD, Garrison S1, TC, and RSO military HR services to Installation Management Command Pacific (IMCOM P) Korea at four (4) Garrisons (Areas I, II, III, IV (see TAB C-Map of Areas I-IV)), and the non-Personnel Services Delivery Redesign (PSDR) units located across the Korean peninsula (see TAB D List of Organizations to include non-PSDR Units). 1.3 Type of Contract: The government will award a Firm-Fixed Price contract. 1.4 Objectives: • Data Accuracy: Accuracy of information impacts not only on decisions made by Commanders, it affects readiness and the common operating picture, and impacts Soldiers and their Families. For Soldiers, accurate information impacts their careers, retention, compensation, promotions, and general well-being. For Family members, accuracy of information is critical for next of kin (NOK) notification if a Soldier becomes a casualty. HR providers must understand the dynamic nature of the Army's HR Information System (HRIS) architecture and the fact that data input at the lowest level has direct impact on decisions being made at the highest level. • Timeliness: Timeliness ensures decision makers have access to relevant HR information and analysis that supports current and future operations. It also supports a near real-time common operational picture across all echelons of HR support. • Responsiveness: Responsiveness is providing the right support to the right place at the right time. It is the ability to meet ever-changing requirements on short notice and to apply HR support to meet changing circumstances during current and future operations. It involves identifying, accumulating, and maintaining sufficient resources, capabilities, and relevant information to enable commanders to make rapid decisions. • Integration: Maximize effectiveness by joining all elements of HR support (tasks, functions, systems, processes, and organizations) with operations ensuring unity of purpose and effort to accomplish the mission. Innovation and technology play a tremendous role in these objectives since only throughout innovation HR professional can keep remain relevant and provide the most effective ways for mission accomplishment. • Anticipation: Foresee events and requirements in order to initiate the appropriate HR support. 1.5 Scope: The contractor shall conduct daily functions under the general guidance of an appropriate Government/Military Official from IMCOM-P. 1.6 Period of Performance: The period of performance shall be for a phase-in period, one (1) 10.5 month base period and two (2) 12-month option periods. The Period of Performance reads as follows: Phase-In Period: 15 February 2020 - 14 March 20120 Base Period: 15 March 2020 - 14 February 2021 Option Period I: 15 February 2021 - 14 February 2022 Option Period II: 15 February 2022 - 14 February 2023 1.6.1 Phase-In Period: The contractor shall execute an effective phase-in period to address all requirements with minimal disruption to operations. The contractor shall assume full responsibility for work in each functional area by the end of the phase-in period. The contract awardee shall exercise their transition plan (submitted in conjunction with their Phase-In Plan) to the government, during the phase in and phase out period between contract award and termination. 1.6.2 Phase- Out Period: The services provided by this contract are vital to the Government's overall effort and services must be maintained without interruption. Therefore, during the 45-calendar day period immediately prior to the end of the contract, the current contractor shall, if applicable, permit the successor contractor to observe and become familiar with all operations under this contract. The contractor shall not defer any needed services for the purpose of avoiding responsibility or transferring such responsibility to the successor contractor. 1.7 Performance: The contractor shall perform all military HR MPD, S1, TC, and RSO functions in accordance with Department of Defense and Army regulations, policies, directives, local regulation and directives, and the contract. The contractor shall perform the administrative tasks required for the daily operation of the MPD, Garrison S1, TC and RSO. 1.7.1 Administrative: The contractor shall perform these tasks at each MPD, Garrison S1, TC and RSO: a. Coordinate with the designated Contracting Officer Representative (COR) and/or Assistant Contracting Officer Representative (ACOR) concerning daily work flow requirements and priorities. b. Perform general administrative tasks required for the daily operation of the MPD, Garrison S1, TC and RSO. c. Maintain a customer service area to handle inquiries and refer clients to the appropriate MPD, TC and RSO section. Customer service areas shall operate during the established business hours. d. Perform administrative duties such as data entry, desktop publishing, word processing, general clerical duties, uploading documents to iPERMS, taking notes at meetings, filing, photocopying, correspondence, daily distribution of requirements, and answering MPD, Garrison S1, TC and RSO telephone lines. e. Maintain work areas in a safe, clean and orderly manner at all times. f. Each specific task for MPD, Garrison S1, TC, and RSO are required to have a desk side Standard Operating Procedures (SOP). These SOPs will be kept current, pen and pencil updated as changes occur, then reprinted quarterly. g. At Government's request, the contractor may be required to assist third party agencies during official investigations and inquiries such as Military Law Enforcement Agencies and Army Career Counselors. Assistance may include the following: provide Government's copies of inventories/logs, reports, and Soldier's personal files, and generate memorandum for record. The contractor shall ensure all releases of information to third parties are in accordance with the Freedom of Information Act (FOIA). 1.8 Quality Control. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services 1.8.1 Quality Control Plan (QCP). The contractor shall develop and maintain an effective QCP to ensure services are performed in accordance with this PWS. The QCP must be a comprehensive plan to execute and deliver quality services to the Government. The contractor's QCP is the means by which he assures himself that his work complies with the requirement of the contract. a. The contractor shall submit a QCP to the Government within 30 calendar days after the contract is awarded for review and acceptance. b. The QCP shall be provided to the Contracting Officer (KO) with the contractor's proposal and shall be updated thereafter to maintain an effective and efficient quality control program. c. The QCP shall be used by the contractor to collect data, evaluate and document performance against standards associated with each specific requirement. Performance is measured by assessing the required workload quantity in terms of quality and timeliness d. Include the requirement to maintain documentation of all contractor quality control inspections and corrective actions to be maintained by the contractor throughout the term of this contract. Inspection documents and the corrective action taken shall be made available to the COR/ACOR and the KO or designated representative. d. Must include a Quality Control Report (QCR). e. After acceptance of the QCP the contractor will receive the KO's acceptance in writing of any proposed change to his QC system. 1.8.2. Quality Control Report (QCR). a. Shall meet the objectives of the QCP, shall cover and prioritize all services described in this contract, and mirror the requirements of the Performance Requirements Summary (PRS) table. b. Contain specific quality control techniques and standards for contract services identified in the PRS and Inspection of Services Clause list. The quality control methods shall be comprehensive and adaptable to the reporting systems of the QCP. Control measures must be specified and metrics developed to ensure accurate program monitoring. c. Establish a monthly inspection system covering all services required by this contract. This plan shall specify areas to be inspected on either a scheduled or an unscheduled basis and the title of the individual who will do the inspection. d. Submitted to the government COR/ACOR by the 5th working day of every month e. The contractor shall use the format below to create the QCR and measure each line item in the PRS table. See example below. Required Service PWS Paragraph PERFORMANCE STANDARD What level of performance is required to meet the Performance Objective or Task? Acceptable Quality Level (AQL) WHAT/DATA SOURCE What are you going to inspect? HOW/METHOD OF ASSESSMENT How are you going to inspect? see drop down list CALCULATION How will you determine if the AQL and Standard are being achieved? REMEDY Contract Management Para The contractor shall develop and maintain an effective Quality Control Program (QCP) to ensure services are performed in accordance with this PWS 100% Contractor submits based on PWS requirement. Random Monitoring, 100% Inspection, Periodic Inspection, Customer Complaints, Periodic Sampling Contractor will submit (Pass/Fail)/AQL Corrected within 24 hours 1.8.3 Performance Requirements Summary (PRS) table. Describes a method acceptable to the Government of identifying deficiencies in the quality of service performed under this contract before the level of performance becomes unacceptable and address processes for corrective actions without dependence upon Government direction. 1.8.4. Customer Complaint Feedback. Include a customer complaint feedback system that is monitored for correction of validated complaints and to inform the Government of corrections using Interactive Customer Evaluation (ICE), a web-based tool that collects feedback on services provided by various organizations throughout the Department of Defense (DoD). The ICE system allows customers to submit online comment cards to provide feedback to the service providers they have encountered at military installations and related facilities around the world. It is designed to improve customer service by allowing managers to monitor the satisfaction levels of services provided through reports and customer comments. The QCP shall describe how the Government may identify problem areas or situations to the contractor. The customer complaint program shall be compatible with the reporting and communication systems of the QCP. 1.8.5. Quality Assurance: The government will evaluate the contractor's performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). The QASP is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the acceptable quality levels (AQLs). 1.9 Hours of Operation: The contractor is responsible for conducting business between the hours of 0800-1700, Monday thru Friday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. The contractor shall at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the contractor shall keep in mind that the stability and continuity of the workforce are essential. Each MPD, S1, TC and RSO shall be open and operational at least forty (40) hours per week. The hours of operation shall be established from 0800-1700 hours; not to exceed more than nine (9) consecutives hours per day, Monday - Friday except on legal holidays listed in this PWS 1.9.2. The COR/ACOR will establish each Garrison hours of operation in accordance with each Garrison Commander's guidance. The hours of operation may vary during installation closing due to inclement weather, force protection exercises, and/or special operations in which the contractor may not be permitted in the work area. Each Area Site Manager, or afore designated alternate, shall be physically available at the MPD area government facility between 0800 to 1700, Monday thru Friday except Federal holidays or when the government facility is closed as mentioned above. 1.9.1 No proposed or directed change in working hours shall be effective until approved in writing by the KO. 1.9.2 The contractor shall observe the following as legal public holidays. As such, the MPD and TC shall not be required to conduct normal operations on these holidays: US Government legal holidays are as follows: • 1st January (New Year's Day) • 3rd Monday, January (Dr. King's Birthday) • 3rd Monday, February (President's Day) • Last Monday, May (Memorial Day) • 4th July (Independence Day) • 1st Monday, September (Labor Day) • 2nd Monday, October (Columbus Day) • 11th November (Veterans' Day) • 4th Thursday, November (Thanksgiving Day) • 25th December (Christmas Day) 1.10 Place of Performance: The work to be performed under this contract will be performed at Camp Casey, Yongsan, Camp Humphreys, Camp Henry, Camp Walker and Camp Carroll. Satellite sites might be established at other locations in order to support training exercises and the Korea Relocation Program. Contractor personnel may be required to visit other installation offices in the execution of their duties. 1.10.1. The Project Manager, or afore designated alternate, shall be physically available at the Camp Humphreys MPD government facility between 0800 to 1700, Monday thru Friday except Federal holidays or when the government facility is closed for administrative reasons or when conducting quarterly Quality Control Inspections at other Area MPDs. 1.10.2. Each Area Site Manager, or afore designated alternate, shall be physically available at the MPD area government facility between 0800 to 1700, Monday thru Friday except Federal holidays or when the government facility is closed for administrative reasons. 1.10.3. Place of performance is subject to change as personnel and resources shift from one garrison to another. The government reserves the right to direct/govern place of performance as required and necessary to support new mission requirements. 1.10.4 Satellite sites have fixed staff and equipment. They have no supervisory role over other locations but may support and travel to remote site. 1.10.5 Remote sites have no permanent staff or fixed equipment. 1.11 Special Qualifications: Contractor employees shall have HR Automation experience, have knowledge of HR doctrine, qualified, certified or licensed under the requirements specified in individual sections of the PWS prior to starting work. The contractor (Program Manager) shall maintain records of all HR Automation training qualifications, HR System Access requests, certifications, and licenses on each employee for the duration of their employment. These records shall be available to the COR/ACOR or designated representative upon request. The contractor shall provide internal training to ensure that employees remain qualified, certified, and licensed. a. The government reserves the right to ask contractor to conduct and complete other required training. This training might include: Information Security/Assurance, Anti-Terrorism Training, Operations Security Training, Suicide Prevention Program, and Sexual Harassment Assault Response Prevention (SHARP) Program Training and any HR system(s) job specific training to gain access to the HRIS. IMCOM Operation Excellence (OPEX) Customer Service Training and Annual Refresher Training. New employees should complete OPEX within their first 30-90 days of employment. OPEX is a four-hour course for all employees. Key Position personnel shall attend the initial four-hour OPEX training to include OPEX for Leaders an additional four-hours of training. The cost of mandatory/required training is the full responsibility of the government. b. Application for Status of Forces Agreement: Contractor shall submit the following documentation for each employee (1) Complete USFK Form 700-19A-R-E, IAW USFK, FKAQ Contractor SOFA Designation Request Process Guide, regardless if employee is TDY, part time employee or full time employee; (2) USFK Form 237-E, Provost Marshal Record Check; (3) Certification of Ordinary Residence Memorandum; (4) Copy of Passport Data Page for employee and/ or dependents. Additional documentation shall be required in some cases at the request of USFK, FKAQ. These requirements are subject to change at any time and without notice. All documentation shall be submitted thirty (30) calendar days after contract award. New Arrival SOFA Designation request shall be submitted to Responsible Officer (RO) and/ or COR within two weeks before the contractor start date whenever a new contractor employee is hired IAW USFK Regulation 700-19. Change of Data SOFA Designation requests shall be submitted to RO and/ or COR within one week after change has occurred and within three weeks of current 700-19 expiration date. c. The contractor shall have knowledge of military HR Systems required to provide military HR services and support i.e. CITRIX, PERNET, EDAS, WebEdas, TOPMIS II, AIM2 and eMILPO, DAMPS-OCO-TCS, TRANSPROC, ISM (INPROC and OUTPROC) (not all inclusive) and any Korea specific military HR programs or programs required by the NEC. (IPPS-A upon implementation by Army) 1.12 Contracting Officer Representative (COR)/Assistant Contracting Officer Representative (ACOR): The COR/ACOR shall be designated in writing by the KO to act as his or her authorized representative to assist in administering this contract.. The COR/ACOR is responsible for technical administration of this contract and ensures proper government surveillance of the contractor's performance. The COR/ACORT is authorized to perform the following functions: assure that the contractor performs the technical requirements of the contract: perform inspections necessary in connection with contract performance: maintain written and oral communications with the contractor concerning technical aspects of the contract: issue written interpretations of technical requirements, including Government drawings, designs, specifications: monitor contractor's performance and notifies both the KO and contractor of any deficiencies; coordinate availability of government furnished property, and provide site entry of contractor personnel. A letter of designation issued to the COR/ACOR, a copy of which is sent to the contractor, states the responsibilities and limitations of the COR/ACOR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR/ACOR is not authorized to change any of the terms and conditions of the resulting order. 1.13 Key Positions: The contractor shall provide qualified personnel to fill each of the Key Positions and perform the Key Position duties stated in Technical Exhibit 3. A single person may not fill more than one (1) Key Position at the same time. The contractor shall designate in writing, a primary and alternate Key Position point of contact. The contractor shall provide the names, telephone numbers, fax numbers, and e-mail addresses, as well as the individuals' level of authority. The contractor shall submit the same information for any person acting as an alternate to the COR/ACOR. Key personnel shall not be replaced or relocated without prior approval of the COR/ACOR and KO. The Program Manager shall have a minimum of 10 years of HR and HR Systems Automation experience. Site Managers shall have a minimum of 7-years of continuous HR and HR Systems Automation experience. a. The contractor shall provide resumes and a side by side comparison of resume verses Key Position Qualifications for the personnel that will fill each of the Key Positions within seven (7) calendar days after contract award; and within 10 working days of start date to hire for any new Key Position. Each resume shall detail each of the supporting qualifications that meet all of the requirements stated in Technical Exhibit 3 for each Key Position. If the contractor fails to meet this requirement for any of the individual Key Positions, this shall be a material breach of this contract by the contractor and may result in the government terminating this contract for cause. The KO and COR/ACOR retains authority to approve and disapprove the persons to fill each Key Position based on the established criteria in Technical Exhibit 3. The KO will notify the contractor after receipt of all required information of the KO's decision to approve or disapprove each person for each Key Position. If the contractor fails to obtain the KO's approval for any of the personnel who are to fill Key Positions in advance of the date of any required performance by the Key Position, this shall be a material breach of this contract by the contractor and may result in the government terminating this contract for cause. b. Throughout the duration of this contract performance, the KO and COR/ACOR retains authority to approve and disapprove the changing of any of the personnel in any of the Key Positions. Prior to substituting, removing, replacing, diverting, or otherwise changing any of the individuals in the Key Positions, the contractor shall notify the KO and COR/ACOR no less than 10 working days in advance of the proposed change, and at the time of notice to the KO and COR/ACOR the contractor shall submit the resume of the person that the contractor proposes to fill the Key Position. At this same time (no less than ten (10) working days prior to the proposed start date for the personnel change to begin contract performance), the resume shall detail each of the supporting qualifications that meet all of the Key Position requirements stated in Technical Exhibit 3. The KO and COR/ACOR will notify the contractor after receipt of all required information of the KO and COR/ACOR's decision to approve or disapprove the personnel change for the Key Position. If the contractor fails to meet this requirement within the specified timeframe for any of the individual Key Positions, this shall be a material breach of this contract by the contractor and may result in the government terminating this contract. If the contractor fails to obtain the KO and COR/ACOR approval for any of the personnel who are to fill Key Positions in advance of the date of any required performance by the Key Position, this shall be a material breach of this contract by the contractor and may result in the government terminating this contract for cause. 1.8.16. The contractor shall provide an organizational chart with their proposal and an updated copy within thirty (30) calendar days after contract award. The organizational chart shall include names, addresses, and telephone numbers of the contractor's point of contact, supervisory personnel, and key management personnel who shall serve as a focal point between the contractor and the Government to resolve problems and emergency situations. The contractor shall ensure that the chart shall remain current at all times and shall notify the KO/COR immediately, in writing, whenever changes are made. 1.8.17 Personnel: All contractor employees shall abide by pertinent regulations set forth in this PWS and all applicable Federal and local installation laws, policy or regulations. The contractor shall develop and update standing operating procedures (SOPs) as required in the performance of this PWS to sustain operations and process customer products. This shall be done IAW applicable regulations and as directed by the COR. a. The contractor shall provide a workforce possessing the skills, knowledge, and training to satisfactorily perform the requirements of services included in this PWS. Contractor employees shall have the ability to proficiently communicate in the English language. Personnel performing work under this PWS shall remain employees of the contractor and shall not be considered employees of the Government. b. The contractor shall be responsible for its employees' work performance, conduct, and behavior on duty and off duty. The contractor shall maintain provisions for the immediate removal of employees for misconduct or other causes prejudicial to the maintenance of health, welfare, morale or security. The contractor shall be aware of the Installation Commander's responsibility for the general security and well-being of personnel, and shall ensure that personnel removal provisions support the Installation Commander in this regard. c. The Government has an inherent right under law, practice and regulation, to control access to its facilities, property and data, including those that are the subject of this contract. Access control privileges will be tailored to individual contractor personnel responsibilities. The Government and/ or COR will be the final authority in determining access privileges. The Government's exercise of its right to grant and revoke access by particular individual(s) to its facilities and automation systems and will not constitute a breach or change to this contract, regardless of whether said individual(s) are employed by the contractor, and regardless of whether said individuals are thereby precluded from performing work under this PWS. 1.8.18 Attire and Identification: The contractor shall develop dress code requirements subject to Government approval 14 calendar days after contract award. Contractor shall provide nametags and employees shall wear them at all times. Nametags shall be visible to customers and others at all times. 1.8.19 Travel: The Contractor shall be required to travel in performance of this contract. The contractor may be required to travel between installations within the Republic of Korea. The contractor shall be required to conduct one quality control visit quarterly not to exceed four total visits annually to the contractor-operated MPDs, Garrison S1, TCs and RSOs. RSO for Area II is responsible for traveling to Area I to provide RSO customer service not to exceed twice a month. RSO for Area III is responsible for traveling to Area IV to provide RSO customer service not to exceed twice a month. Contractors shall only be trained and funded by the government in skills they are not required to bring to the job, such, command unique rules, practices, procedures and/ or systems that are essential for the contractor's satisfactory contract performance. The cost of mandatory/required training is the full responsibility of IMCOM- P. All travel shall be conducted in accordance with FAR 31.205-46, "Travel Costs," and the Joint Travel Regulations (JTR) and shall be pre-approved by the COR/ACOR. For mission requirements the number of trips and personnel travelling shall be limited to the minimum number required to accomplish work requirements and shall be coordinated with the COR/ACOR 1.8.20. Inspections and Acceptance: The monthly QCR must be approved by the COR/ACOR. 1.8.21. Information Security and Government Systems Access: Contractor personnel shall require Common Access Cards, user accounts and system passwords for access to the Government's personal computer networks. Contractor staff shall be required to initiate paperwork for a national agency check as applicable and apply for HRIS access within thirty (30) calendar days after contract award and effective date of newly hired employees. All systems access request forms shall be signed by COR/ACOR. 1.8.22. Army Knowledge Online (AKO) accounts. Within thirty (30) calendar days of contract award, all contract employees shall apply for Army Knowledge Online (AKO) accounts. An AKO account is a prerequisite to access Korea domain and AHRS. Contract employees who are unable to apply for an AKO account in their own right or who choose to register as a DoD Contract Employee will use the COR/ACOR as the sponsor. Once the COR/ACOR certifies/validates the account, the contract employee will receive an email message confirming the account is active. After establishment of the Korea domain account, each contract employee shall update their AKO profile to have the AKO emails automatically forwarded to their Korea domain account. AKO accounts are verified/validated on a periodic basis and will be cancelled upon termination of employment or expiration of contract. 1.8.23. Security Requirements: Contractors are required to hold National Agency Check with Inquiry (NACI) with the exception of those identified in para 4.2. Additionally, they are responsible for safeguarding official and sensitive information. Failure to safeguard any official and sensitive information which may involve the contractor or the contractor's personnel or to which they may have access may subject the contractor and/or the contractor's employees to criminal liability under Title 18, section 793 and 7908 of the United States Code. Provisions of the Privacy Act apply to all records and reports maintained by the contractor. All programs and materials developed at government expense during the course of this contract are the property of the government. Contractor personnel shall be required to adhere to the security requirements of the Republic of Korea Theater of operation. 1.8.24. Key Control: The contractor shall appoint the Site Manager as the Key Control custodian, who will establish, implement and maintain records for ensuring that all keys issued to contractor employees by the Government are not lost or misplaced, and are not used by unauthorized persons by utilizing the Army's Key Control Official Log IAW Army regulations. The COR/ACOR/DHR will initially furnish all keys required for access to offices and buildings. Keys issued to contractor personnel by the Government shall not be duplicated without the express written consent of the Government. The cost of any changes to locks as a result of keys lost by contractor employees shall be paid by the contractor. Prior to departing the ROK, all contract personnel will ensure if issued a key that the key is turned into the appointed Key Control custodian. Key Control custodians shall not be replaced or relocated without prior approval of the KO and COR/ACOR. 1.8.25. Common Access Card (CAC). The Government will issue a CAC to each contract employee. This card will be utilized for access to the installation, and for other identification purposes as required. Employees shall meet security background vetting requirements to be issued a CAC. This includes ensuring the employee has a valid NACI (Tier 1) or DoD-equivalent background investigation submitted to OPM and, the completion of an FBI fingerprint check with the return of favorable results before a CAC can be issued by the Trusted Agent..Upon employment termination or CAC Card expiration, whichever comes first, the Contractor Program Manager or Contractor Site Manager shall collect and turn-in CAC Card to the local ID card section. Additionally, the Program Manager or Contract Site Manager shall provide applicable documentation to COR proving that CAC Card has been turn-in. a. Reference Secretary of the Army Memorandum dated 28 Jun 06, Subject: Contractor Verification System (CVS) Implementation guidance and instructions for the implementation of the CVS Army-wide. IAW with this guidance, the authorizing official (Contracting Officer Representative (COR), the designated KO assigned to the installation contracting office, the installation's designated representative, or other approving officials) will approve issuance of the CAC through the automated CVS system. The TASM will be the designated TASM as described in the Secretary of the Army guidance. b. The contractor's CVS applications under this contract should clearly cite the contract and contract numbers identified on the DD Form 1144 for this contract. 1.8.26 Safety Requirements. The contractor shall take safety precautions during the performance of this contract to protect the lives of contractor personnel, the property of the U.S. Government and the Republic of Korea, as well as the private individuals and firms who may be exposed to or endangered by the contractor's actions to maintain minimal accidents/incidents, zero loss of life and minimal damage to property. The contractor shall provide a written safety plan with policies, procedures and safety checklist with the bid proposal. The safety plan will be confirmed by the COR then accepted by the KO r within five (5) working days if there are any changes after award. The safety program shall comply with OSHA 2206, General Industry, Occupational Safety and Health Standards (29 CFR 1910) and Korean Occupational Safety and Health Act (KOSHA). The contractor agrees to comply with its written program for the life of the contract. Any changes or modification to its safety program shall be coordinated and reviewed by the COR, or his/her duly authorized representative. 1.8.27. Risk Management Process. The safety plan shall include detailed job related hazards and controls for each work activity. The plan shall include an Activity Hazard Analysis (AHA) for each work activity. The AHA shall include at a minimum the name of the activity/job, the job steps, the job hazards, the tools or equipment required to perform the job, control measures to eliminate or reduce the hazard(s), and a Risk Assessment Code (Risk Assessment Code is an assessment of the probability of the hazard occurring and its potential impact). The contractor shall assure that the safety control measures are implemented. The contractor may use the sample AHA forms in http://www.usace.army.mil/SafetyandOccupationalHealth/ActivityHazardAnalysis.aspx or develop their own. a. Accident investigations, reports, and logs: The safety plan shall include a copy of the contractor's accident investigation reporting format, and logs. Report all accidents as soon as possible but not more than 4 hours of accident occurrence to the Contracting Officer/Representative (KO/COR). The contractor shall thoroughly investigate the accident and submit the findings of the investigation along with appropriate corrective actions to the KO/COR in the accident investigation reporting format as soon as possible but no later than five (5) working days following the accident. Implement corrective actions as soon as reasonably possible. The accident investigation reporting format shall include at a minimum: (1) Contract number and contract name/description. (2) Name of contractor (3) Date/time of accident (4) Date report was completed (5) Detail description of events that lead to the accident (6) Root cause of accident (7) Contributing factors (8) Corrective action(s) to prevent recurrence b. The following require immediate accident notification and written accident report: (1) A fatality; (2) A permanent total or permanent partial disability; (3) The hospitalization of three or more people resulting from a single occurrence; (4) Property damage of $200 or more. 1.8.28. Performance Assessment: The Government reserves the right to evaluate all areas of contractor's performance under this contract without any advance notice to the contractor. 1.8.29 DoDDS TUITION to Contractor. School allowances are applicable only to SOFA contractor personnel permanently assigned to locations supported under this PWS and must be allowable in accordance with FAR 31.205-44. These costs are directly reimbursable and no fee or profit will be paid on the actual costs incurred. Enrollment is a logistic privilege subject to eligibility, availability, and approval. Approved contractor employees' children are eligible to attend the DoD Dependent Schools (DoDDS) at established tuition rates per the Department of State Standardized Regulations (DSSR) at https://aoprals.state.gov/. Contractors are authorized to enroll their children in an international or off-installation school. However, the Contractor will only be reimbursed at the established tuition rates per the Department of State Standardized Regulations (DSSR) at https://aoprals.state.gov/. Contractor shall provide Government with a copy of payment receipts for each employee 1.8.30 Organizational Conflict of Interest: Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (example; cost or pricing information, budget information or analyses, specifications or work statements)or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI. The Contractor's mitigation plan will be determined to be acceptable solely at the discretion of the Contracting Officer and in the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may effect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI. 1.8.31 The Contractor's technical proposal related to (e.g., personnel qualification, technical approach and staffing plan), in accordance with paragraph 1.6.20 of the PWS, shall be incorporated into the resultant contract as part of the PWS. The Contractor shall be obligated to perform in accordance with the incorporated proposal. Nothing contained in the incorporated proposal shall be interpreted as permitting the Contractor to perform less than required by the unincorporated portions of the PWS or other terms of the contract, or otherwise constituting a waiver of other requirements of the contract. 1.8.32. Accounting for Army Service Contracts: The Office of the Assistant Secretary of the Army (Manpower & Reserve Affairs) operates and maintains a secure Army data collection site where the contractor shall report ALL contractor manpower (including subcontractor manpower) required for the performance of the contract. The contractor is required to completely fill in all the information in the format using the following web address https://cmra.army.mil/Login.aspx. The required information includes: (1) Contracting Office, Contracting Officer's Representative; (2) Contract number, including task and delivery order number; (3) Beginning and ending dates covered by reporting period; (4) Contractor name, address, phone number, e-mail address, identity of contractor employee entering data; (4) Actual direct labor hours; (6) Actual direct labor dollars paid this reporting period; (7) Total payment; (8) Predominant Federal Service Code (FSC) reflecting services provided by the contractor; (9) Estimated data collection cost; (10) Organizational title associated with the Unit Identification Code (UIC) for the Army Requiring Activity (the Army Requiring Activity is responsible for providing the contractor with its UIC for the purposes of reporting this information); (11) Locations where contractor perform the work-overseas location, using standardized nomenclature provided on website; (12) Presence of deployment or contingency contract language; and (13) Number of contractor employees deployed in theater this reporting period. As part of its submission, the contractor shall also provide the estimated total cost (if any) incurred to comply with this reporting requirement. Reporting period will be the period of performance not to exceed 12 months ending September 30 of each government fiscal year and must be reported by October 31 of each calendar year. Contractors shall use a direct XML data transfer to the database server or fill in the fields on the website. The XML direct transfer is a format for transferring files from a contractor's systems to the secure web site without the need for separate data entries for each required data element at the web site. The specific formats for the XML transfer may be downloaded from the web site. The contractor shall report data submission to the COR via the Monthly Status Report. PART 5 SPECIFIC TASKS 5. Specific Tasks. The contractor shall comply with the following requirements: 5.1 Coordinate and conduct a "kick-off" meeting within 14 calendar days of award. 5.2 Perform Battalion S1 functions. For US Army Garrison Casey, US Army Garrison Yongsan (to include the Religious Retreat Center), US Army Garrison Humphreys (to include IMCOM-P Forward), and US Army Garrison Daegu. The S1 prioritizes, plans, coordinates, and executes the delivery of HR support, services, and information on all assigned or attached personnel within the command or supported organizations. S1 elements and/ or tenant organizations not supported by a brigade may obtain limited support from the MPD. All employees assigned to perform this task will have 100% required access to HR systems, trained on HR doctrine and S1 tasks and functions to perform these tasks. PWS 5.2.1-5.2.31 - Garrison S1 functions performed for all IMCOM-P garrison units. The contractor shall comply with the following requirements: 5.2.1 Personnel Accountability (PA) Process PA IAW AR 600-8-6, eMILPO Functional Guide, eMILPO User Manual and eMILPO Reports Guide. S1 will process and reconcile the management of the location and duty status of every Soldier assigned or attached to a unit. To include tracking the movement of personnel as they arrive to, and depart from, a unit, change duty status, change assignment eligibility and availability (AEA), or change grade. Data reconciliation will take place on the 1st and the 15th of each month. S1 will ensure personnel data updates are entered daily in eMILPO. The PA system of record is eMILPO. The standard of service for this task is maintain 100% accountability for assigned or attached personnel, to include replacements, RTD Soldiers, R&R personnel and individual redeployers, 5.2.2 Arrival. S1 shall process and report all arrival related transactions IAW AR eMILPO Functional Guide and HRC guidance provided on their website. Arrivals will be record by utilizing the DA Form 647 and DA Form 647-1. Conduct Arrival Transactions in a timely manner, within 24 hours or the first duty day; arrivals have five sub-functions: Soldier Arrival, OCONUS Arrivals, Arrival Date Corrections, Mass Arrivals and Revoke Arrivals transactions. S1 will assist with ensuring that all personnel arrivals and departures from the unit (both PCS and temporary duty) are being recorded on the DA Form 647 and DA Form 647-1. S1 will ensure the required eMILPO transactions (ARRs, DPRTs, and so forth) being submitted based on the data from the DA Form 647, DA Form 647-1, DA Form 31 and TDY orders. The standard of service for this task is 100% accountability and timeliness of submission of eMILPO arrival transaction within 24 hours or the first duty day after the Soldier signs in on the DA FORM 647. 5.2.4 Departure transactions. S1 will process the PCS departure within 24 hours or the first duty day, IAW AR 600-8-6, AR 600-8-11, AR 600-8-101, AR 600-8-105, AR 614-100, AR 614-200, eMILPO Functional Guide and eMILPO User Manual. S1 will record all departures by utilizing and annotating the f DA Form 647 and DA Form 647-1. The standard of service for this task is 100% accountability and timeliness of submission of eMILPO transactions within 24 hours or the first duty day after the Soldier signs out on the DA FORM 647. 5.2.5 Slotting S1, slot Soldiers in duty positions IAW AR 600-8-6, AR 570-4, AR 614-100, AR 614-200, eMILPO Functional Guide and eMILPO User Manual. This may be submitted as part of the arrival transaction process or submitted later via the Slotting Module. Ensure Soldiers are slotted in appropriate position local IAW 600-8-6, eMILPO Field User Guide and command guidance. Coordinate with the IMCOM Pacific G1 Military Personnel Branch to slot all newly arrived personnel in the eMILPO Human Resources Authorization Report (HRAR) within 7 days of arrival. The standard of service is100% of newly arrived personnel are slotted correctly on the eMILPO HRAR within 7 days of eMILPO arrival transaction: if it is not done in five calendar days, the S1 work center will receive a work flow notice. No Soldier will remain in duty position code 9992 (incoming) duty position in eMILPO for more than 7 days. S1 will ensure no Soldier remain in 999X duty position status for more than 30 days, <100% assigned 5.2.7 Absent Without Leave (AWOL) and Dropped from the Roles (DRF) S1 shall process AWOL and DFR IAW AR 190-9, AR 600-8-6, AR 630-10, AR 600-8-105, AR 635-200, United States Army Deserter Control Point (USADIP)-guidelines, MILPER Message, eMILPO Functional Guide and eMILPO S1 will ensure the Personnel Information Management systems (PIM) and eMILPO reflect correct duty status. No Soldier will remain in Absent Without Leave (AWOL) duty status longer than 31 days. The standard of service is the S1 shall process 100% of all Absent Without Leave (AWOLs) and Dropped from Rolls (DFRs) following procedures outlined in applicable regulatory guidelines in a timely manner and steps missed in this processed will result in failure. 5.2.8 Duty Status Changes. S1 shall process Duty Status Codes IAW AR 600-8-2, AR 600-8-6, AR 630-10, AR 600-8-105, AR 630-10, eMILPO Functional Guide and eMILPO User Manual. All duty status changes must be supported by authorizing documentation (for example, DA Form 31 (Request and Authority for Leave), DD Form 1610 (Request and Authorization for TDY Travel of DOD Personnel), and DA Form 4187 (Personnel Action)). The standard of service is: S1 will ensure no Soldier remain in duty status Transient (TRA) no longer than 120 days, <2% on a monthly basis. No Soldier will remain in an In Transit (TRA) duty status no more than 120 days. No Soldier will remain in Confined Military Authority (CMA), Confined Civilian Authority (CCA) or Hospital (HOS) duty status for longer than 90 days. 5.2.9 Medical Readiness Codes (MRC)/MRC Reason Codes (MRC/RCD), and Deployment Limiting Condition (DLC) Codes. S1 will monitor all Soldiers with MRC, MRCRCD and DLC codes IAW AR 40-501, AR 20-1, AR 600-8-11, 614-30, AR 614-100, AR 614-200, HRC-MILPER Messages. Soldiers with MRC 03, medical availability for reassignment will be determined based on DLC/MRCRCD and MRC 04, medically available for reassignment to any unit; however, Soldiers must complete required health/dental screening prior to departure. The standard of service for this task is 100% accountability timeliness of submission of eMILPO transactions within 24 hours or the first duty day after change in code identified. 5.2.10 DEROS Management. Maintain and manage Date Eligible to Return from Overseas (DEROS) roster on all garrison military personnel. Based on this roster ensure that timely FSTE/FSTC/COT/IPCOT requests are processed and timely eMILPO arrival/departure transactions are completed. IAW AR 614-30, ensure Soldiers who are at their End of Term of Service (ETS) agreement or who do not meet the service remaining requirements (SRR) to return to CONUS at six months prior to current DEROS are adjusted two days prior. The standard of service for this task is no expired DEROS. 5.2.16 Army Disaster Personnel Accountability and Assessment System (ADPAAS). Ensure a primary and alternate Commander Officer Representative (COR) is appointed in writing. Ensure that all garrison personnel are properly accounted for with 72 hours of notification of an ADPAAS Real Event or Exercise Event. The standard of service is a primary/alternate COR is appointed by the commander in writing, the duty appointment memorandum is on file, and during reportable periods of real-world or exercise events is that individuals within 72 hours of notification that an event/exercise has occurred will self-account or contact their respective garrison ADPAAS COR for reporting. 5.2.17 PERSTEMPO. PERSTEMPO is a congressionally mandated program, directed by the Office of the Secretary of Defense. Track and report all creditable Personnel Tempo (PERSTEMPO) IAW AR 600-8-104, AR 600-8-6, FY00 National Defense Authorization Act, Section 586 and 435, Title 10, FY04 National Defense Authorization Act, Section 541 and 436, Title 10, Personnel Accounting and Strength Reporting, laws, the eMILPO Field User's Guide and appropriate Military Personnel (MILPER) Messages/ALARACT Messages. The standard of service is the S1 shall input 100% of all PERSTEMPO events within a timely manner prior to event occurring from duty station. S1 shall provide all Soldiers with an out-processing PERSTEMPO report and individual event history print out prior to their departure for final out-processing with MPD Processing Control Station and for the Soldier to hand carry to the next duty station to be placed in the Soldier individual training records. 5.2.18 Assignment Eligibility and Availability (AEA) Codes. Process and monitor assignment eligibility and availability code information for assigned and attached personnel, IAW AR 614-200, AR 380-67, 600-8-104, 600-43, 601-210, 614-100, 40-501, HRC Guidance, eMILPO Functional Guide and eMILPO User Guide. S1 shall record and maintain the Assignment Data Considerations (ASCO) and AEA concerning the assignment restrictions and considerations; such as Duty Status or Flagging, can generate an Assignment Consideration Code. The standard of service is that Assignment and eligibility and availability codes will be processed immediately upon change of a Soldier's eligibility status. 5.2.19 In-Processing. S1 will complete unit level in-processing IAW AR 600-8-101 and as required by DA Form 5123-1. S1 will conduct a final check of every in-processing Soldier to ensure that all Soldier readiness non-deployable conditions have been corrected or that appointments have been made to correct those conditions and that the unit commander is notified to follow up. The standard of service is 100% of items required for Soldiers to properly in-process are completed along with a complete Soldier Record Review. 5.2.20 Out-Processing. S1 will complete unit level in-processing IAW AR 600-8-101 and DA Form 137. S1 will ensure departing Soldiers meet assignment eligibility requirements and complete a PHA within 60 days of PCS. S1 will ensure all Soldiers will attend an installation- and/or community-level out-processing briefing prior to being issued DA Form 137-1 and DA Form 137-2. S1 will ensure all Soldiers review their personnel tempo individual event history sheet at least 30 days before departure. This document will be signed by a unit official and the Soldier, and hand carried by the Soldier to the gaining unit. The standard of service is 100% of items required for Soldiers to properly out-process are completed, along with a complete Soldier Record Review. 5.2.22 Reassignments (Deletions/Deferments/Early Arrivals). S1 shall process reassignments actions IAW AR 600-8-11, AR 55-46, AR 614-30, HRC, Enlisted Personnel Management Diision, Operations Management Division, guidance. Expeditiously process all DA FORM 4187 for personnel action requests (Deletions/Deferments/Early Arrivals) IAW applicable regulatory guidance for the proper approval authority submission requirements. The standard of service is the S1 will coordinate with the unit 1SG/Company Commander to ensure all requests are submitted as soon as the determination is made that a deletion, deferment, or early arrival is needed, or within 30 days of the EDAS cycle date, whichever occurs first. 5.2.24 Army Military Human Resource Record (AMHRR) and Official Military Personnel Files Maintenance (OMPF). Conduct annual Soldier Record Review IAW AR 600-8-101, DA PAM 600-8-104 and HRC, Army Soldier Records Branch, iPERMS, The Record Review "How to Guide" if required. Ensure annual record reviews are conducted annually and establish local procedures to notify Soldiers for their annual records review. Ensure the Soldier most current End of Month (EOM) Leave and Earning Statement (LES), Soldiers Record Brief (SRB) are uploaded prior to execution of records review. If missing the S1 (Record Manager) must validate all current pay entitlements the Soldier is receiving by use of Unit Commander Finance. S1 shall ensure 100% accountability of all Soldier records compared to the unit accountability roster. S1 shall ensure all required AMHRR updates uploaded to iPERMS. The standard of service is 100% of all assigned or attached personnel have a completed iPERMS records review annually. 5.2.27 Promotions (Enlisted and Officer). Enlisted Promotions and Reductions. S1 shall process decentralized, semi-centralized and centralized promotions IAW 600-8-19 and the eMILPO Functional Guidance. The standard of service for this action is (Enlisted) - (1) AAA-117. Ensure the AAA-117 is generated between the 2d and 5th day of each month prior to the promotion month and forward to promotion authority within 1 working day. Ensure for enlisted Soldiers the AAA-117 is properly reconciled and annotated by the commander each month. Ensure enlisted waiver allocations are computed IAW HRC and regulatory guidance. (2) Enlisted Semi-centralized promotion. S1 is responsible for personnel information management in accordance with AR 600-8-104 (both personnel and training data accuracy and timeliness). S1 responsibility, which consists of recommending Soldiers, conducting board appearances, approving and recommending promotion must be completed no later than the 4th calendar day of each board month (S1 ensure eligible enlisted Soldiers are considered for promotion on a monthly basis and eligible Soldiers for board consideration as early as the 20th day of each month proceeding the board month. (3) S1 will ensure all monthly eMILPO transaction must be submitted and reflected on the automated promotion point worksheet no later than the 8th calendar day. (4) Ensure Soldiers are removed from the SGT and/ or SSG promotion recommended list when they are convicted by court-martial, upon receipt of an UCMJ, Article 15, upon imitation of separation proceedings, upon permanent filing of a reprimand in the MHRR, or upon conviction for domestic violence (Lautenberg Amendment). S1 forward Flag disposition to HRC when a Soldier is on a centralized selection list to SFC or above. S1 will provide a copy of promotion board proceedings to every Soldier that appear before the board. The standard of service for this action (officers) - S1 shall process officer promotions IAW AR 600-8-29, and HRC MLPER messages/guidance. For officers complete DA Form 78 IAW regulatory guidelines in a timely manner. 5.2.29 Military Pay/Entitlements Military Pay and Entitlements. Process finance documents daily IAW AR 37-104-4, AR 600-8 and DA PAM 600-8, on transmittal document (DA Form 200 or unit transmittal memorandum (UTM) to finance office with a control number assigned to each transmittal submitted, S1 shall validate that the pay-related document is sufficient and completed properly; S1 will forward all documents pertaining to pay no later than 1000 hours following the workday on which the documents were received to ensure that the member will receive timely action on pay entitlement this includes DA Form 31. Obtain Daily Register of Transactions (DROT) from finance office daily. Compare DROT with previously submitted UTMs in the suspense file to ensure pay-related actions occur (Compliance will result in pass or failure. The standard of service for this task is S1 obtain Daily Register of Transactions (DROT) from finance office daily, then compare DROT with previously submitted UTMs in the suspense file to ensure pay-related actions occur if necessary. Resubmit any documents affecting military pay within 24 hours. 5.2.29.1 Unit Commander Financial Report (UCFR). Should be completed by the Company Commander via the DFAS weblink and instructions. IAW AR 37-104-4, and DA PAM 600-8 S1 will ensure UCFR certified copy with supporting documentation is returned to finance authenticate properly NLT 10th day of the following month and maintain a copy of the certified report for 12 months. The following statement must be included in or attached to the UCFR: "I certify that I have reviewed the accountability and duty status of the Soldiers on this UCFR, and they are assigned or attached to my unit, unless annotated otherwise. To the best of my knowledge, this information is correct or has been corrected on this report." The standard of service for this task is S1 will ensure the Company Commander completes the electronic UCFR NLT 10th of each month. If hard copy of UCFR is completed, the S1 will ensure a properly completed UCFR with the Company Commander's signature along with supporting documentation is submitted NLT the 10th of each month. 5.2.29.2 Soldier Pay Entitlements. Utilizing the UCFR, prepare a Memorandum for Record (MFR) that lists all pay entitlements for attaching to the Soldier's Record Review in lieu of the Soldier's LES. Ensure that the memorandum or LES are uploaded prior to execution of records review. Record Manager will conduct iPERMS uploading of Soldier pay entitlement documents to iPERMS within 5 duty days of the pay entitlement document being produced and any associated actions with the pay entitlement completed. The standard of service for this task is S1 will prepare a Memorandum for Record (MFR) that lists all pay entitlements for attaching to the Soldier's Record Review in lieu of the Soldier's LES. Ensure that the memorandum or LES are uploaded prior to execution of records review. Record Manager will conduct iPERMS uploading of Soldier pay entitlement documents to iPERMS within 5 duty days of the pay entitlement document being produced and any associated actions with the pay entitlement completed. 5.2.30.4 Family Care Plans. S1 IAW AR 55-46, AR 600-20, AR 600-8-11, AR 600-8-2 will ensure all Soldiers are screened for Family Care Plans during unit-in-processing, after any even requiring completion of a Family Care Plan, pregnant Soldiers NLT 9- days prior to the expected date of birth of the child, by single parents, dual military members. S1 will ensure Family Care Plans are submitted within 30 days of initial counseling. S1 will ensure all Soldiers Family Care Plans are recertified at least annually or anniversary of the Soldiers birth month. S1 will ensure all Soldiers who receive assignment instructions for an OCONUS assignment must be counseled again and must have their DA Form 5305 recertified not later than 30 days before the final out-processing date at the losing installation. S1 will ensure Soldiers who fail to provide and maintain an adequate Family care plan, must be flagged. Effective date of the Flag will be the suspense date established by the commander for completion and approval of DA Form 5305 (Family Care Plan) with attendant documents IAW AR 600-20. Remove the Flag when the Family care plan is approved or recertified by the commander. The standard of service for this task is 100% accountability and timely completion of all Family Care Plans IAW regulatory guidance.. 5.2.30.5 Retirements. S1 will verify eligibility, service remaining requirements prior to initiation of request for retirements IAW AR 600-8-24 and AR 635-200. S1 will ensure all retirements are submitted within 12 months of the requested retirement date NLT 9 months prior to the projected start date of transition leave. S1 will ensure Soldiers who are accompanied by Family members who traveled at Government expense must complete the prescribed "with Family members" tour or at least 12 months from the date of the arrival of Family members, whichever is longer. Unaccompanied Soldiers must complete the prescribed "all others" tour. S1 will ensure all retirement requests are submitted and routed to the appropriate approval authority. S1 will monitor all Soldiers having 19 years, 6 months or more AFS when notified of permanent change of station may request a retirement in lieu of PCS and must be submitted and approved with 30 days of receipt of official notification of PCS. The retirement date will not be later than 6 months from the date of notification, or the first day of the month following the month in which 20 years of active Federal service is completed, whichever is later. All service obligations must be fulfilled not later than the approved retirement date. S1 will ensure all Soldiers who elect to retire in lieu of PCS Applications for retirement in lieu of PCS that are approved will not be withdrawn, nor will the retirement date be changed. The Soldier must retire on the approved retirement date. The standard of service for this task is 100% accountability and timeliness. The standard of service for this task is 100% accountability and timely submission of all retirement request, both officer and enlisted IAW regulatory guidance. 5.2.31 Orders and Amendments. S1 will process orders IAW AR 600-8-11, 600-8-105 and applicable regulation governs the program for Reassignments, Awards and Decorations, Good Conduct Medal, Enlisted management, Enlisted promotions and reductions, Enlisted transfers and discharges, Leaves and passes, Officer Management, Officer promotions, Officer transfers and discharges, Special pay programs, MOS, Transition Management, Retirement, Transition processing Confinement, Travel and TCS/WIAS (MPD will publish initial deployment TCS orders for AC personnel). Only the organization that published the original order may amend, rescind, or revoke the order. Organization with approval authority publishes, distributes, files, and posts/inputs as required by applicable regulation. The standard of service for this task is 100% accountability and publication/ distribution of orders NLT 5 duty days after receipt of request and to maintain an orders log IAW regulatory guidance. 5.3 MPD limited S1 Personnel Services Support (PSS) for non-PSDR units (see list at TAB D) S1 elements and/ or tenant organizations not supported by a brigade S1 may obtain limited support from the MPD. PWS 5.3.1-5.3.17 - MPD limited S1 Personnel Services Support (PSS) for non-PSDR units, S1 elements and/or tenant organizations not supported by a brigade S1 (limited S1 support). The contractor shall comply with the following requirements: 5.3.1 DEROS Management. Maintain and manage Date Eligible to Return from Overseas (DEROS) roster on all garrison military personnel. Based on this roster ensure that timely FSTE/FSTC/COT/IPCOT requests are processed and timely eMILPO arrival/departure transactions are completed. IAW AR 614-30, ensure Soldiers who are at their End of Term of Service (ETS) agreement or who do not meet the service remaining requirements (SRR) to return to CONUS at six months prior to current DEROS are adjusted two days prior. The standard of service for this task is no expired DEROS. 5.3.5 Army Disaster Personnel Accountability and Assessment System (ADPAAS). Ensure a primary and alternate Commander Officer Representative (COR) is appointed in writing. Ensure that all garrison personnel are properly accounted for with 72 hours of notification of an ADPAAS Real Event or Exercise Event. The standard of service is a primary/alternate COR is appointed by the commander in writing, the duty appointment memorandum is on file, and during reportable periods of real-world or exercise events is that individuals within 72 hours of notification that an event/exercise has occurred will self-account or contact their respective garrison ADPAAS COR for reporting. 5.3.6 PERSTEMPO. PERSTEMPO is a congressionally mandated program, directed by the Office of the Secretary of Defense. Track and report all creditable Personnel Tempo (PERSTEMPO) IAW AR 600-8-104, AR 600-8-6, FY00 National Defense Authorization Act, Section 586 and 435, Title 10, FY04 National Defense Authorization Act, Section 541 and 436, Title 10, Personnel Accounting and Strength Reporting, laws, the eMILPO Field User's Guide and appropriate Military Personnel (MILPER) Messages/ALARACT Messages. The standard of service is the S1 shall input 100% of all PERSTEMPO events within a timely manner prior to event occurring from duty station. S1 shall provide all Soldiers with an out-processing PERSTEMPO report and individual event history print out prior to their departure for final out-processing with MPD Processing Control Station and for the Soldier to hand carry to the next duty station to be placed in the Soldier individual training records. 5.4.3.1 Installation MPD Personnel Automation Section (PAS) Chief/Assistant PAS Chief The USAG Humphreys Garrison Commander will appoint in writing a MPD PAS Chief and an Assistant PAS Chief to perform duties IAW AR 600-8-6, HRC-FSD eMILPO Branch guidance, HQ, IMCOM G1 PAS Chief guidance, and eMILPO Functional Guide. The PAS Chief and Assistant PAS Chief will only perform PAS functions and must be registered on the FSD Help Desk website, where their contact information will be displayed and searched by Unit S1s who will be seeking UIC eMILPO access, and first-line (Tier 1) Help Desk support. The PAS Chief and Assistant PAS Chief are responsible for the following: PAS Chiefs are directly responsible for the accountability and maintenance of all UICs registered to the Korea PPAs to include mobilized RC UICs. PAS Chief and/or Assistant PAS Chief are the only personnel to submit the DFR transaction in eMILPO once the DFR packet is approved in accordance with AR 630-10. When DFR Soldiers are separated, an eMILPO separation transaction will be processed by the PAS Chief and/or Assistant PAS Chief. The PAS Chief and/or Assistant PAS Chief will authenticate the original copy of the AAA-162 for historical purposes by preparing and signing a monthly memorandum. This memorandum will be addressed to the records holding area (RHA). The MPD PAS section will maintain the original AAA-162 for the current year then transfer along with the above memorandum to the RHA. On the date a unit becomes temporarily without assigned or attached Soldiers, the AAA-162 for that unit will be produced and a memorandum signed by the PAS Chief and/or Assistant PAS Chief, reflecting the zero strength, will be attached to this AAA-162. The PAS chief will assist units in the resolution of Unit Personnel Accountability Notices (UPAN)-AAA 165 which are beyond the control of the unit eMILPO clerk, and will monitor the resolution of notices by supported Battalions and separate units. The PAS Chief and/or Assistant PAS Chief will notify commanders which units require a PAI. When the unit's strength imbalance between eMILPO and TAPDB is 2 percent or more. The PAS Chief/Assistant PAS Chief will report to the appropriate commander recurring unit or installation strength variances of 2 percent or more that cannot be resolved. PAS Chief are responsible for monitoring the following systems: FSD Website overview, FMS Web, TAPDB, ITAP, DRRS-A (Organization Structure, Review Authorizations, UIC, DUIC, UICIO Responsibilities for mapping, Mapping organization vs. Operational) Organizational Orders Management, Command Relationship), eMILPO (eMILPO Account Creation, Datastore Advance Queries, ePASS-R Functionality, EDAS-A01); Manage Personnel Accountability (AAA-162, AAA-165, PAI, ADPASS, UCFR); Error Resolution Reports (Error Resolution Reports-AAA-351, Deviation Reports); PERNET (AHRC Users Registration System (HURS)/Information Management System (IMS), EDAS, TOPMIS, AIMS2); Systems Interface Overview (EDAS-A01, ALOC, TAADS, TAPDB, TPS) The standard of service for this task is 100% of all regulatory guidance is adhered to. 5.4.3.2 Conduct eMILPO training quarterly and provide assistance as requested. The standard of service for this task is the PAS Chief/Assistant PAS Chief will ensure that eMILPO training is scheduled, announced and conducted quarterly IAW regulatory guidance. 5.4.3.3 Perform AHRS maintenance to include initiating and retiring user accounts. The standard of service for this task is the PAS Chief/Assistant PAS Chief will ensure that eMILPO is operational and if needed provide periodic outage updates to the field, initiate/retire eMILPO user accounts as necessary IAW regulatory guidance. 5.4.3.4 Serve as the primary point of contact for all AHRS matters to include publishing guidance, complete queries, provide feedback, and ensure security requirements are met. The standard of service for this task is provide publish guidance NLT 3 days after receipt from higher Headquarters policy, complete requested queries after request, and pass all security inspections with no faults noted. 5.4.4 Personnel Asset Inventory (PAI) Validation The MPD PAS Chief/Assistant PAS Chief will complete and sign section III of DA Form 3986-R and will provide unit commanders the required documentation and requested assistance during PAI and ensure the DA FORM is complete and submitted with supporting documents IAW AR 600-8-6, AR 630-10 and the eMILPO Functional Guidance. PAIs are required to be conducted at least once annually, at a change of command, 14 calendar day prior to a unit move, inactivation, discontinuance or re-designation, or change of servicing personnel processing activity (PPA), at the direction of the commander, when the unit strength variance is two percent or more. The PAI is invalid if not signed by the unit commander and PAS Chief/Assistant PAS Chief. After the PAS section has validated the PAI, the PAS Chief/Assistant PAS Chief will sign the DA Form 3986 and return the entire PAI packet to the unit for retention IAW regulatory guidance. The standard of service for this task is 100% of all regulatory guidance is adhered to. 5.4.4.1 Military Personnel Strength Manager (MPSM) Each respective garrison commander IAW AR 600-8-6 will appoint in writing a MPSM; however, the MPSM will not be the PAS Chief or Assistant PAS Chief, but will be an individual assigned to the strength management section within the MPD. The MPSM at each level will serve as the principal contact for military personnel strength information for assigned units or subordinate commands. The MPSM will monitor and analyze automated strength reports for unit strength errors and resolve all issues to ensure accurate personnel strength accounting. The standard of service for this task is 100% accountability. After the PAS Chief/Assistant PAS Chief has validated a PAI by signing the DA Form 3986 and return the packet to the unit, the unit will then forward the PAI through the chain of command to the MPSM. The MPSM is the final PAI approval authority. The standard of service for this task is a MPSM is appointed in writing at each garrison and completes 100% of all PAIs as the final approval authority ensuring that regulatory guidance is adhered to. 5.4.5 Emergency Leave Processing. Maintain a 24 hour on-call roster and be available at government's request to coordinate with respective Resource Manager and provide fund site to prepare emergency leave travel documents and funded convalescent leave documents IAW AR 600-8-10. The standard of service for this task is 100% of Soldiers receive a completed DA31 with fund cite prior to COB on duty days or within 24 hours on non-duty days upon receipt of requirement notification. 5.4.6 Early Return of Dependents. Process requests and applications for early return of dependents IAW AR 600-8-11, AR 608-74, AR 55-46, AR 614-30, and USFK Regulation 614-1. Process requests NLT three (3) days after receipt. The standard of service for this task is 100% of requests are processed/completed NLT 3 duty days after request received. 5.4.7 Orders and Amendments. MPD will process orders IAW AR 600-8-11, 600-8-105 and applicable regulation governs the program for Reassignments, Awards and Decorations, Good Conduct Medal, Enlisted management, Enlisted promotions and reductions, Enlisted transfers and discharges, Leaves and passes, Officer Management, Officer promotions, Officer transfers and discharges, Special pay programs, MOS, Transition Management, Retirement, Transition processing Confinement, Travel and TCS/WIAS (MPD will publish initial deployment TCS orders for AC personnel). Only the organization that published the original order may amend, rescind, or revoke the order. Organization with approval authority publishes, distributes, files, and posts/inputs as required by applicable regulation. The standard of service for this task is 100% accountability and publication/ distribution orders NLT 5 duty days after receipt of request. 5.4.7.1 Dependent Student Travel Eligibility, Entitlements, and Restrictions. MPD will verify the eligibility of Soldiers dependents to participate in the Dependent Student Travel Program - the sponsor must be permanently stationed OCONUS. Accompanied by command-sponsored Family members. The student must be - an unmarried dependent child under 23 years old (Travel must be performed prior to the 23d birthday.) Attending or will be attending a school in the United States to obtain a secondary (grades 9-12) or undergraduate college education. Enrolled in a full-time course of study or program. Full-time is defined as 12 semester hours or the equivalent. Students who will be attending school must be within 90 days of their school start date and his or her sponsor must provide a letter of acceptance from the school. Entitlement. The Soldier is entitled to one Government funded round trip per fiscal year (1 October to 30 September) for his or her dependent student between the student's school and the sponsor's duty station or other such location to meet the Family for vacation, not to exceed the cost to the PDS. The standard of service for this task is NLT 5 duty days after receiving request, verify information IAW regulatory guidance and publish student travel order. 5.4.8 Soldier Readiness Processing Checks (SRC) Level - 2 (SRP/Reverse SRP). IAW AR 600-8-101 and DA PAM 600-8-1 MPD will provide personnel services for SRC- Level-2. MPD will provide initial SRP level support for those organizations 180 days prior to their available force pool date (AFPD)(AFPD -180) or CTE -30, whichever is earlier. The installation will use DA Form 7425 for initial SRP for units 180 days prior to AFPD (AFPD-180) or 30 days prior to CTE (CTE-30). The garrison MPD Site Manager is the military personnel community's representative on the installation validation board. During 8th Army required semi-annual Soldier Readiness Processing (SRP), at Government's request, schedule the location and functional staff representatives and unit participation. Schedule as required any additional SRPs needed for deploying units. Schedule any required reverse SRP reintegration. Coordinate and assist in mobilization and demobilization site availability and coordinate the functional agency attendance IAW AR 600-8-101. The standard of service for this task is NLT 3 duty days after beginning of SRC/SRP all required MPD tasks IAW regulatory guidance are complete. 5.4.9 Sponsorship Management. Garrison Unit Sponsorship Coordinators (USCs) (Primary and Alternate) must be appointed on duty appointment orders. Upon notification of Soldier reassignment the MPD Reassignment Work Center (RAWC) will monitor the ACT Sponsorship Dashboard for assignment of sponsors and input the out/inbound Soldier family travel data in ACT Sponsorship Module. Screen each Soldier to ensure sponsorship request is in ACT prior to issuing assignment orders, if Soldier does not have a sponsor coordinate with unit S1 OIC/NCOIC to assist the Soldier to complete sponsorship request in ACT. The standard of service for this task Garrison Unit Sponsorship Coordinators (USCs) (Primary and Alternate) are on duty appointment orders, ensures the Garrison Commander validates the Army Career Tracker (ACT) Sponsorship Report monthly and the Garrison CSM reviews the ACT Sponsorship report weekly. Ensures that all assigned sponsors have completed the required training from one of the available sources and the training documented in ACT. Sponsors for inbound Initial Military Training Soldiers are assigned within 5 calendar days of receiving ACT notification, sponsors for inbound Soldiers assigned within 120 days of inbound Soldier's report date. Ensure outbound Soldiers complete the Outbound Survey in the ACT Sponsorship module and inbound Soldiers complete the Inbound Survey in the ACT Sponsorship module within 90 days of arrival. 5.4.10 MPD Reassignment Work Center MPD shall process all EDAS Cycles and AIMS2 RFOs reassignments actions IAW AR 600-8-11, AR 614-100, AR 614-200, AR 55-46, AR 614-30, and HRC, Enlisted Personnel Management Division/Officer Personnel Management Division guidance. 5.4.10.1 Processing Procedures for Enlisted Soldiers. MPD shall process enlisted reassignments actions IAW AR 600-8-11, AR 614-100, AR 614-200, AR 55-46, AR 614-30, and HRC, Enlisted Personnel Management Division guidance. The standard of service for this task is MPD will complete the following enlisted reassignment processing functions within 30 calendar days of the EDAS cycle for all Soldiers. MPD will check EDAS cycles which are transmitted to eMILPO for the supporting Personnel Reassignment Work Center on a weekly basis: conduct an initial screen of the EDAS cycle, Create an electronic reassignment folder and subfolder with the file named "THESE SOLDIERS HAVE RECEIVED REASSIGNMENT INSTRUCTIONS FROM HQDA", create a subfolder with individual Soldiers full name, within the Soldier subfolder create a reassignment file consisting of the following documents, DA Form 4036 (Medical and Dental Preparation for Overseas Movement) if Soldier is being assigned to overseas area.. DA Form 4787 (Reassignment Processing) if Soldier is being assigned to overseas area. A DA Form 5888 (Family Member Deployment Screening Sheet) (Exceptional Family Member Program (EFMP) screening requirement) must also be initiated for completion on Family members by the installation's medical treatment facility. eMILPO reassignment checklist. Copies of any reclassification, medical examination board, or physical evaluation board actions, or reenlistment contract that relate directly to the reassignment action and documents qualifying Soldier for PCS movement, deletion, or deferment. Conduct initial screen of EDAS cycle by completing DA Form 5118 (Reassignment Status and Election Statement), parts I and II. Determine if Soldier meets AI requirements. Do not notify Soldier of reassignment if disqualification is identified. Request deletion of Soldier from EDAS cycle if found to be unqualified for the new assignment. Report to HRC career management branch when telephonic notification of AI from HRC was not followed up by written AI (EDAS cycle or message) within 30 calendar days. Transfer reassignment files to inactive file status when Soldier departs on PCS or AI are rescinded or revoked and retain for 6 months. 5.4.10.2 Processing Procedures for Officers MPD shall process enlisted reassignments actions IAW AR 600-8-11, AR 614-100, AR 614-200, AR 55-46, AR 614-30, and HRC, Officer Personnel Management Division guidance. The standard of service for this task is pull officer RFOs as posted by the career branches from AIMS2 on a daily basis, either by bulk installation pull or by individual social security number search for a particular individual. Notify the officer/warrant officer concerned and chain of command within 3 calendar days of RFO pull. Create a reassignment electronic digital folder and subfolder with the file named "THESE SOLDIERS HAVE RECEIVED REASSIGNMENT INSTRUCTIONS FROM HQDA", create a subfolder with individual Soldiers full name, within the Soldier subfolder create a reassignment file consisting of the following documents: DA Form 4037 (Officer Record Brief). Copies of all reassignment management forms. DA Form 4036 (if officer is being assigned to overseas area). DA Form 4787 (if officer is being assigned to overseas area). DA Form 5117 (Reassignment Control Sheet). Contact officer's career branch to request deletion of officer from assignment if found to be unqualified for the new assignment. Use DA Form 5117 to monitor the flow of a Soldier through the reassignment process. Complete checklist and file in each Soldier's reassignment file. Reassignment file will be transferred to inactive file status when officer departs on PCS or AI are rescinded or revoked. 5.4.10.3 Reassignments (Operational Deletions/Deferments/Early Arrivals). MPD will ensure all requests be submitted as soon as the determination is made that a deletion, deferment, or early arrival is needed or within 30 days of the EDAS cycle date/RFO date, whichever occurs first. Requests for deletion, deferment, or early arrival must be initiated using a DA Form 4187 along with supporting documentation through the BN S1. If the commander recommends approval, the request is forwarded through the colonel/O-6 level chain of command to the MPD Reassignment Work Center for submission to HRC. All requests must be submitted through EDAS with the exception of requests based on operational or compassionate needs. Reassignment processing will continue (except for requesting port call, moving Family members, shipping household goods (HHG), and terminating quarters) until the deletion or deferment is confirmed through EDAS or in writing from HRC. Soldiers will be advised not to take irreversible actions (for example, shipment of HHG or a privately owned vehicle (POV)) while pending a request for deletion, deferment, or early arrival. If a request is disapproved, Soldiers will comply with the ORDTGC. If necessary, HRC will adjust ORDTGC. When special instructions authorizing early report are included in AI, Soldiers may report up to 60 days prior to their ORDTGC to the gaining command, if otherwise eligible.. If the Soldier reenlisted for the assignment, a request for operational deletion must include a statement from the Soldier waiving the reenlistment option; otherwise, reenlistment assignments will only be considered for deferment. The standard of service is the MPD will coordinate with the unit S1 to ensure all requests are submitted as soon as the determination is made that a deletion, deferment, or early arrival is needed, or within 30 days of the EDAS cycle date/RFO date, whichever occurs first. MPD must ensure that Soldiers are briefed that reassignment processing will continue and not to take irreversible actions while the decision is pending.. 5.4.11 DEROS Management. MPD the Personnel Reassignment Work Center will use the eMILPO or EDAS 120 loss roster to identify Soldiers stationed overseas who have not received AI at least 120 days before DEROS. Suspense each reassignment file awaiting HRC AI until 100 days before Soldier's DEROS. OCONUS based Soldiers who have not received AI from HRC at least 100 days before DEROS, will be reported to the HRC career management branch for processing as exceptional actions. The standard for this task is to submit request via email and/ or telephonically to HRC that include the Soldier's name, pay grade, social security number, primary military occupational specialty, DEROS and/or expiration term of service (ETS) for any OCONUS based Soldiers have not received AI by 85 days prior to their DEROS. 5.4.12 Conduct Reassignment Reviews. MPD as the Personnel Reassignment Work Center, before interviewing Soldier/officer, will conduct a reassignment review, including, but not limited to the following: Tour election or travel entitlements. TDY options for schooling in conjunction with PCS. Exceptional Family Member Program. Married Army Couples Program. Home base or Advanced Assignment Program. Family travel application requirements. Passport requirements. Human immunodeficiency virus testing. Application requirements for deletions and deferments if identified during the review. The standard of service for this task is to conduct 100% reassignment reviews NLT 5 duty days after EDAS cycle date or RFO date, then to schedule levy individual interview/mass briefing NLT 30 days from EDAS cycle date or RFO date. 5.4.12.1 Exceptional Family Member Program and medical, educational, and dental care MPD Reassignment Work Center will review and verify if a medical or educational condition is identified during the Family member travel screening process, or the Soldier is already enrolled in the EFMP, Family members will not be allowed to travel until medical and educational clearance is obtained from the gaining overseas commander. MPD Reassignment Work Center will brief Soldiers with Family members concerning medical, educational and dental care is authorized for Family members, but is subject to the availability of adequate staff and facilities. The standard of service for this task is after identifying a medical or education conditions Soldiers are notified during their initial levy brief. 5.4.12.2 Army-directed temporary duty for schooling in conjunction with permanent change of station. MPD Reassignment Work Center will review and verify Soldiers who are authorized movement of Family members at Government expense and are directed to TDY schooling with PCS assignment will have the following options for locating their Family members while they perform their TDY: a. Elect that dependent(s) currently residing in Government quarters be permitted to remain in Government quarters until completion of TDY period. Under this option Soldier is authorized Government travel to and from TDY station and his or her commander may authorize up to 10 duty days to prepare to move dependent(s) upon return from TDY prior to signing out of the present CONUS station (applies CONUS to CONUS, and CONUS to overseas PCS movements). b. Elect to move dependent(s) from present CONUS and/or overseas station to new CONUS duty station prior to reporting to the TDY station. The gaining commander may authorize up to 10 duty days to settle Soldier's dependent (s), in Government quarters (if available) or on the local economy. Soldier will sign into the new CONUS duty station, then proceed TDY for schooling. Soldier will be authorized Government transportation to and from TDY station (applies to CONUS to CONUS, and overseas to CONUS PCS movements). c. Elect to return to present duty station upon completion of TDY to move dependent(s), who currently live on the local economy (CONUS), to the new duty station. Under this option Soldier is authorized Government travel to and from TDY station, and his or her commander may authorize up to 10 duty days upon return from TDY to prepare to move dependent(s) prior to signing out of the present CONUS station (applies to CONUS to CONUS, and CONUS to overseas PCS movements). d. Elect to clear current permanent station prior to departure for TDY station; and have dependent(s), at personal expense, accompany Soldier to TDY station or travel to some other location. Soldier may not be given a certificate of nonavailability of government quarters at the TDY station if adequate Government housing is available. Soldier's entitlement for dependent transportation will be based on the most direct routing between the old permanent station and the new permanent station (applies CONUS to CONUS, CONUS to overseas, and overseas to CONUS PCS movements). Soldiers who are being reassigned overseas must be medically and dentally qualified for assignment. The standard of service for this task is after identifying a medical or education conditions 100% of Soldiers are notified during their initial levy brief. 5.4.12.3. Family travel. (to gaining overseas area) MPD Reassignment Work Center shall process all Family travel request IAW AR 600-8-11, AR 55-46, JTR and local guidance. will verify Family members listed on DA Form 4187 in consultation with Soldier. Confirm that Family members are listed in eMILPO Family Member Module and in DEERS. Follow eMILPO guidance on updating Family members. Reassignment Work Center will determine travel options. The standard of service for this task is after identifying a need for Family travel 100% of Soldiers are notified during their initial levy brief. 5.4.12.4 Movement Within and Between Overseas Commands or designated place MPD Reassignment Work Center will verify Family members of Soldiers whose new duty station does not authorize Family members are authorized a designated place move, per AR 55-46, paragraph 2-7. The standard of service for this task is after identifying a need for Family travel 100% of Soldiers are notified during their initial levy brief. 5.4.12.5 Soldiers who acquire Family members after assignment overseas MPD will verify eligibility of Soldiers who acquire Family members, to include newly born or adopted children, after the effective date of PCS orders may be provided transportation entitlements for their Family members on a space-available basis to accompany or join them at the overseas duty location. Verify Family members listed on DA Form 4187 in consultation with Soldier and confirm that Family members are listed in eMILPO Family Member Module and in DEERS. Follow eMILPO guidance on updating Family members. The standard of service for this task is NLT 5 duty days after identifying eligible Soldiers, their PCS orders are amended to reflect appropriate family travel entitlements 5.4.13 Conduct Individual Enlisted Levy Interviews MPD as the Personnel Reassignment Work Center will-Review the DA Form 5118 with each Soldier during individual interview. Consider the Soldier's leave, travel time, TDY enroute (and the time permitted by TDY option), and also the requirement to distribute availability dates evenly throughout the arrival month before establishing a Soldier's availability date. Determine anticipated date of loss (DLOS) after interviewing the Soldier. Request deletion to HRC via EDAS for Soldiers from the EDAS cycle if found to be unqualified for the new assignment. Explain to the Soldier the orders process to include timeframe and requirements to enable publication (further outlined in chap 5). Advise Soldier of the requirement to meet the SRR associated with assignment. Send notification to the installation retention office of all Soldiers who have a SRR. Suspense action for possible deletion on the 45th day following EDAS cycle transmittal date. Reassignments centers must work closely with the retention personnel to ensure the required action is complete. Soldiers will complete DA Form 5121 (Overseas Tour Election Statement). The Personnel Reassignment Work Centers must verify the medical readiness classification (MRC) to ensure that the Soldier is fully eligible for AI at the projected date of departure and prior to PCS final out-processing. If Solder is not fully eligible for assignment, HRC will be notified for final disposition. Soldiers may be assigned to any nondeploying unit regardless of their MRC. Medical availability for enlisted assignment to deploying units and BCTs is established by HRC as follows: MRC 1, 2, or 4-Medically available for assignment to deploying unit/BCT. MRC 3A-Medically available for assignment to deploying unit/BCT with a report date prior to unit latest arrival date (LAD)-90 or after the unit's redeployment. Medically nonavailable for assignment to deploying unit/BCT during the period of LAD-90 through the unit's redeployment. MRC 3B-Medically nonavailable for assignment to deploying unit/BCT. The standard of service for this task is to conduct selected individual Soldier interview/mass levy brief NLT 30 days from EDAS cycle date. 5.4.14 Conduct Individual Officer Levy Interviews. The MPD Personnel Reassignment Work Center will - Interview officer within 15 calendar days of RFO date. Contact officer's career branch to request deletion of officer from assignment if found to be unqualified for the new assignment. Before establishing an officer's availability date, consider the officer's leave, travel time, TDY enroute, and the time permitted by TDY option. Explain to the officer the orders process to include timeframe and requirements to enable publication (further outlined in chap 5). Determine DLOS after interviewing the officer. The standard of service for this task is 100% accountability and timeliness conduct officer interview within 15 calendar days of RFO date. The standard of service for this task is to conduct selected individual Soldier interview/mass levy brief NLT 30 days from RFO notification date. 5.4.15 Dependent Student Travel Eligibility, Entitlements, and Restrictions MPD will verify the eligibility of Soldiers dependents to participate in the Dependent Student Travel Program - the sponsor must be permanently stationed OCONUS. Accompanied by command-sponsored Family members. The student must be - an unmarried dependent child under 23 years old (Travel must be performed prior to the 23d birthday.) Attending or will be attending a school in the United States to obtain a secondary (grades 9-12) or undergraduate college education. Enrolled in a full-time course of study or program. Full-time is defined as 12 semester hours or the equivalent. Students who will be attending school must be within 90 days of their school start date and his or her sponsor must provide a letter of acceptance from the school. Entitlement. The Soldier is entitled to one Government funded round trip per fiscal year (1 October to 30 September) for his or her dependent student between the student's school and the sponsor's duty station or other such location to meet the Family for vacation, not to exceed the cost to the PDS. The standard of service for this task is NLT 5 duty days after receiving request, verify information IAW regulatory guidance and publish student travel order. 5.4.17.2 Green to Gold Application. MPD will verify application submitted by the Soldier and ensure signed by commanding officer and field grade commander and processed IAW AR 145-1, HRC guidance and US Army Cadet Command Program Manager, Charles.a.black.civ@mail.mil. (http://www.goarmy.com/rotc/enlisted_soldiers.jsp#active). The standard of service for this task is NLT 5 duty days after receiving request, verify information IAW regulatory guidance and submit to US Army Cadet Command Program Manager. 5.4.18 HR Metric/Statistical Data. Extract and submit HR Metric data/statistical data as required and/or requested. Compile historical data and prepare required reports as necessary. Contractor shall brief the data collected at Training Meetings, Commanders' Conferences and other Staff Meetings as necessary. There will be no release of any personal information to third parties. All requests for a Soldier's personal information by third parties will be cleared for release by the Freedom of Information Act (FOIA) Officer. The standard of service for this task is HR Metrics/statistical data provide after proper release authority and NLT 5 duty days after receipt of request. 5.4.xx Passport/Visa. 5.4.xx 5.4.29 Transition Center (TC) The MPD will operate a Transition Center (TC) that provides Soldier Separations and transition services functions to all Army units/eligible personnel in Korea. The TC will provide timely, thorough and accurate transition processing services for all eligible Soldiers and Family members. Each MPD TC will operate the TC IAW AR 635-8 and AR 600-8-7 and applicable regulatory and higher HQ guidance and has the authority to issue separation documents under the provision of AR 635-8. Each MPD TC will ensure that personnel being separated, discharged, released, or retired from military service are expeditiously and effectively processed for transition. MPD TC will perform the following functions: Pre-transition processing, final transition processing, and Post-transition operations. The standard of service for MPD TC are: TC processing will be conducted in a professional and informal environment. All materials needed for interviewing and counseling will be readily available. The TC will be located in a permanent or semi-permanent building near the MPD, finance office, and, if practical, the transportation office. The TC shall be attractively furnished to display professional decorum. Sufficient space should be allocated to provide a comfortable waiting room. Provide a classroom or auditorium for transition orientations and briefings. Plan the layout to accommodate assembly line processing to avoid back-tracking while processing. Provide interviewing booths or partitioned interview areas to ensure privacy. Provide a suitable space for the U.S. Army Recruiting Command RC transition noncommissioned officer (NCO). Maintain an adequate filing system to ensure rapid handling of requests for information. The TC will issue all eligible retirees and their Families the Army Retiring Soldier Commendation Package. The standard of service for this task is the TC is operational IAW regulatory guidance and laws. 5 5 5.4.29.9 Processing Soldiers for retirement at Station of Choice Retirement TC will ensure retiring Soldiers understand they may request retirement processing at a location of personal choice. TC will ensure personnel who elect a station of choice for final retirement out-processing will incur cost of travel to that location. TC HR supervisors will ensure that each Soldier electing station of choice are informed of their obligation to pay for this travel before publishing the retirement order. The TC will notify the station of choice transition center of the Soldier's reporting date and if any additional services other than the final out-processing appointment will be required. TC will allow travel time plus approved leave and PTDY time in establishing the Soldiers reporting date to the station of choice TC to permit the Soldier to proceed from their current duty station to arrive at their station of choice TC on the reporting date. TC will ensure the Soldiers who elect to be processed at a station of choice will not be entitled to any additional monetary allowances than those to which they would have been entitled had they retired at the authorized place of retirement. The standard of service for this task is publication of separation orders will only be accomplished via TRANSPROC and completed 60 days or earlier that the scheduled separation date unless a Soldier request is received to publish orders earlier. All records initiated during pre-separation are forwarded NLT 5 working days prior to the Soldier's transition/terminal leave to the supporting transition center if the Soldier elected an alternate transition center for final out-processing IAW regulatory guidance. 5.4.29.10 Post-Transition Operations The TC will conduct a final Records Review with the Soldier and efficiently close out the transitioning Soldiers military personnel records and make prompt distribution of those records and other documents to facilitate the Soldier's application for veteran's entitlements and benefits. The standard of service for this task is all separating Soldiers have a AMHRR Records Review and the prompt distribution of such records and other documents to facilitate the Soldier's application for veteran's entitlements/benefits IAW regulatory guidance. 5.4.29.11 Preparing Separation Documents (DD Form 214) The TC will ensure DD Form 214 will be prepared for Soldiers in the following categories: Soldiers on termination of active duty because of administrative separation (including separation because of retirement or ETS), physical disability separation, or punitive discharge resulting from a court-martial. Soldiers changing their status or component while serving on active duty; Enlisted Soldiers discharged to continue on active duty as a commissioned or warrant officer, or a warrant officer terminating warrant status to continue on active duty as a commissioned officer. Officers who revert to enlisted status in accordance with AR 600-8-24. The standard of service for this task is TRANSPROC will be utilized to prepare all DD Form 214 for separating Soldiers IAW regulatory guidance. 5.4.29.14 Policy concerning the DD Form 214 The TC will prepare the DD Form 214 IAW AR 635-8, no deviation is authorized. TRANSPROC is the system of record for creating separation orders, DD Form 214WS, DD Form 214, DD Form 214C (Certificate of Release or Discharge from Active Duty (Continuation sheet)), and DD Form 215 for the RA. The TC will ensure information on all copies of the DD Form 214 will be legible. Ensue each block must have an entry; when data is not applicable, enter "NA," "NONE," or hyphens, as appropriate. TC will ensure the DD Form 214/215 will be electronically signed and dated by the Soldier and/or the authenticating official. When the TC has prepared and distributed a DD Form 214, and subsequently determined that it was prepared in error, the transition center will void the DD Form 214 by memorandum this can only be accomplished up the Soldier's actual separation date. Distribute this memorandum to all addressees that received the erroneously prepared DD Form 214, advising them of the error and requesting the voided DD Form 214 be destroyed and removed from the Soldier's AMHRR. DD Form 215 will be issued by the appropriate activity listed IAW AR 635-8, Chapter 8. In unusual circumstances HRC may direct a transition center to reissue DD Form 214 and void the original issue. The standard of service for this task is 100% of DD Form 214 will only be completed IAW regulatory guidance. 5.4.29.15 Distribution of DD Form 214 TC will ensure Copy 1 (Member) will be provided to the Soldier. Hand deliver the original DD Form 214 to the Soldier at one of the below-detailed times, upon completion of final out-processing and prior to departure from the transition center, on the effective date of separation, on the last duty day prior to the date, authorized travel time commences. When separation is effected under emergency conditions that preclude delivery, DD Form 214, copy 1, will be mailed to the Soldier on the effective date of separation or transfer. In the case of discharged alien deserters, provide one reproduced copy of the DD Form 214, copy 1, to the U.S. Department of State, Visa Office - CANO, State Annex Number 2, Washington, DC 20520-0001. Enter place of birth in block 18. Ensure Copy 2 (Service) DD Form 214 is prepared in TRANSPROC and digitally signed by the official authorized to sign (block 22), copy 2 will be automatically forwarded to the Soldier's AMHRR via iPERMS. System (iPERMS) on the first workday after the separation date. If signed after the separation date, the DD Form 214 will be forwarded to iPERMS on the next workday. For remaining copies follow instructions IAW AR 635-8, Chapter 7-2. The standard of service for this task is each DD Form 214 will be provided to the Soldier by hand deliver of the original DD Form 214 at one of the below-detailed times: upon completion of final out-processing and prior to departure from the transition center, on the effective date of separation, on the last duty day prior to the date, prior to authorized travel time commencing. When separation is effected under emergency conditions that preclude delivery, DD Form 214, copy 1, will be mailed to the Soldier on the effective date of separation or transfer. In the case of discharged alien deserters, provide one reproduced copy of the DD Form 214, copy 1, to the U.S. Department of State, Visa Office and IAW regulatory guidance 5.4.29.16 The Separation Packet For the Soldier's AMHRR, a formal memorandum of transmittal that lists the enclosed documents forwarded as part of the separation packet will be utilized. TC will ensure separation orders with any amendments or endorsements, only if not transferred to iPERMS via interface agreement. DD Form 2648 (Preseparation Counseling Checklist. DA Form 759 (Individual Flight Record and Flight Certificate. DD Form 4 series (Enlistment/Reenlistment Document - Armed Forces of the United States), if enlisting in USAR or ARNG. Early separation approval documents, if applicable. The approval endorsement should be the first page and include the Soldier's name and effective date of separation. For Soldiers authorized separation pay, include copies of agreement to serve in the Ready Reserve. The standard of service for this task is 100% of required separation documents are forwarded correctly for inclusion to the Soldier's AMHRR IAW regulatory guidance. 5.4.29.17 Distribution of Separation Documents The TC HR Supervisor will: ensure the TC dispatches the documents following the effective date of separation. Failure to distribute records promptly or accurately will result in possible loss or delay of rights and benefits due the veteran; ensure the forwarding of separation documents go directly to the U.S. Postal Service or Army Postal Facility servicing installation or activity no later than the 5th workday from date of discharge, separation, or retirement; Web up-load of the separation packet to be filed in the Soldier's AMHRR no later than the 5th workday from date of discharge, separation, or retirement: establish transition center files for DD Form 214, copy 8; prepare memorandum to request DD Form 215 in the event errors are detected on the DD Form 214 after the Soldier's date of discharge, separation or retirement date; maintain an accurate record of when and where the separation documents were shipped by utilizing DA Form 200 (Transmittal Record) to maintain accountability for shipment. One copy of the DA Form 200 will be prepared and shipped with each box or envelope mailed, annotate the shipment date on each box or envelope. The standard of service for this task is 100% of separation documents are forwarded correctly for inclusion to the Soldier's AMHRR IAW regulatory guidance. 5.4.29.18 Presidential Letter of Appreciation All requests for the Presidential Letter of Appreciation for Soldiers retiring from active duty or being processed by an active duty RSO or TC must be submitted by the Soldier's servicing RSO or TC. The RSO or TC has the responsibility to verify the Soldier's eligibility against his or her service computation. Requests must be processed through the RSO or TC to the White House Liaison Office. The following Soldiers are eligible to receive a Presidential Letter of Appreciation upon retirement: Soldiers retiring with at least 30 years active service, Recipients of the Medal of Honor, Former POWs who qualify for or have been awarded the POW medal. The standard of service for this task is all requests for Presidential Letter of Appreciated are reviewed to ensure Soldier is eligible, the request is submitted to the correct agency in enough time for the Letter of Appreciation to be presented to the Soldier prior to his retirement/transition and IAW regulatory guidance. 5.4.29.19 Certificates The TC will prepare and issue the following certificates to each Soldier upon retirement: DD Form 363 (Certificate of Retirement). DA Form 3891 (Certificate of Appreciation of Wives of Retirees). DA Form 38911 (Certificate of Appreciation for Husbands of Retirees). DD Form 2542 (Presidential Certificate of Appreciation). These certificates are sensitive items and will be transmitted, stored, and destroyed in a manner that will prevent their unauthorized use. The standard of service for this task is a DD Form 363, DA Form 3891 (if applicable)/3891-1 (if applicable) and DD Form 2525 are completed correctly and presented to a Soldier prior to the Soldier's departure and. 5.4.29.20 Disposition of Retirement Documents The TC is responsible for ensuring one copy of the retirement orders (including any amendments for revocations) will be placed in the AMHRR along with the following essential papers: The original DA Form 2339. The complete medical examination report. Verification of service, if any obtained. Determinations of extraordinary heroism. Grade determinations for concurrent advancement on the retired list. Approved or disapproved requests for waiver or requests for exception to service obligations. Approval or disapproval action on requests for withdrawal of application or change in retirement date. Determinations concerning grade title of former command sergeants major. Other essential papers showing actions and reasons for actions taken. The standard of service for this task is 100% of retirement documents are forwarded correctly for inclusion to the Soldier's AMHRR IAW regulatory guidance. 5.4.29.21 Final Transition Processing TC will ensure after Soldiers complete pre-transition processing prior to reporting for final transitioning. Soldiers will report to the TC final out-processing on the reporting date established on their orders. On the last duty day prior to the beginning date of transition leave or PTDY (or the last workday prior, if this date is a Saturday, Sunday, or national holiday). TC will ensure Soldiers understand all separation processing must be completed at a TC prior to departure on transition leave. For Soldiers who will be released from active duty or discharged prior to ETS date, or period for which ordered to active duty, by the third workday after approved administrative separation or elimination action, when possible. Alternatively, separation will occur as directed by the separation approval authority. The standard of service for this task is separation orders, installation level out-processing requirements, TC procedures, review of DD Form 214, and safeguarding finalized DD Form 214 are conducted in a professional manner and completed IAW regulatory guidance.. 5.6.6 The Performance Requirement Summary (PRS) matrix is located in TAB A.
 

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