SOURCES SOUGHT
S -- Music and Messaging Services
- Notice Date
- 8/1/2019
- Notice Type
- Synopsis
- NAICS
- 561421
— Telephone Answering Services
- Contracting Office
- Department of Veterans Affairs;Veterans Health Administration;Network Contracting Office 16;2575 Keystone Crossing;Fayetteville AR 72703
- ZIP Code
- 72703
- Solicitation Number
- 36C25619Q1305
- Response Due
- 8/15/2019
- Archive Date
- 8/30/2019
- Point of Contact
- surella.tracy@va.gov
- Small Business Set-Aside
- N/A
- Description
- This is a REQUEST FOR INFORMATION notice for market research purposes only to determine the availability of qualified business sources capable of providing the full range of services described below. Responses should be provided via email to Surella.tracy@va.gov no later than 12:00pm central time on August 15, 2019. Responses will be used to determine the appropriate acquisition strategy for a potential future acquisition. Respondents will not be notified of the results of the market research. SERVICES GENERAL INFORMATION Callout box text here. Drag on the yellow diamond to move the pointer on this box. Contract Title: Music and Messaging Services for the Alexandria Veteran Administration Health Care Systems & Outpatient Clinics. Background: On hold messaging/announcements/music is a vital telephone service. Studies have found that 80% of callers with silence on hold hang up within one minute. In their survey, CNN noted that without music or messages, 70% of callers on hold will hang up and 35% will not call back. The North American Telecommunications Association reported callers with silence on hold will abandon their calls in less than one minute, and 90% hang up within 40 seconds. Callers listening to information while on hold will remain on the line for up to three minutes longer. Scope of Work: This project requires the Contractor to provide on hold messaging and music services to the callers while they are waiting to be transferred to appropriate personnel. The Contractor shall provide all resources necessary to accomplish the deliverable described in the specific tasks of this statement of work (SOW), except as may otherwise be specified. Objectives: The Objective of this service is to maintain the interest of the Veterans. Maintaining their interest will keep them on the line until they reach their desired department. Specific Task: Contractor shall provide AVHCS with on-hold messaging service. Service will be informational in nature and will be heard over the phone system when any caller is placed on hold at any location of listed under place of performance. Various resources such as script copy, music recordings and voice talent resources shall be made available to produce the material used during the playback of this service. If material used to provide this service is licensed and/or copyrighted material, any such licensing will be covered in the fees for this service. Scripts shall be provided by the staff of AVHCS or developed through the contractor. Any proprietary equipment will be installed by contractor and technical support for the equipment will be provided by contractor. Contractor will update messaging/announcements as needed by GCVHCS. Place of Performance: Alexandria Veterans Health Care System (AVHCS) 2495 Shreveport Hwy Pineville, LA 71360 Lafayette Community Based Outpatient Clinic (CBOC) Campus A 3149 Ambassador Caffery Parkway Lafayette, LA 70501 Lafayette Community Based Outpatient Clinic (CBOC) Campus B 309 Julien Avenue Lafayette, LA 70506 Jennings Community Based Outpatient Clinic (CBOC) 1907 Johnson St. Jennings, LA 70546 Ft. Polk Community Based Outpatient Clinic (CBOC) 3353 University Parkway Leesville, LA 71446 Lake Charles Community Based Outpatient Clinic (CBOC) 3601 Gerstner Memorial Drive, Hwy 14 Lake Charles, LA 70607 Natchitoches Community Based Outpatient Clinic (CBOC) 740 Keyser Avenue Natchitoches, LA 71457 Period of Performance: Base year plus four (4) one-year options. Type of Contract: This is a firm fixed price contract. NOTE: THIS NOTICE WAS NOT POSTED TO FEDBIZOPPS ON THE DATE INDICATED IN THE NOTICE ITSELF (01-AUG-2019); HOWEVER, IT DID APPEAR IN THE FEDBIZOPPS FTP FEED ON THIS DATE. PLEASE CONTACT 877-472-3779 or fbo.support@gsa.gov REGARDING THIS ISSUE.
- Web Link
-
Link To Document
(https://www.fbo.gov/spg/VA/FaVAMC564/FaVAMC564/36C25619Q1305/listing.html)
- Place of Performance
- Address: Department of Veterans Affairs;Alexandria VA Health Care System;2495 Shreveport Highway;Pineville, Louisiana
- Zip Code: 71360
- Country: USA
- Zip Code: 71360
- Record
- SN05389068-F 20190803/190801230025 (fbodaily.com)
- Source
-
FedBizOpps Link to This Notice
(may not be valid after Archive Date)
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