SOURCES SOUGHT
D -- Service Now Customer Service Management (CSM) cloud based application solution
- Notice Date
- 2/14/2019
- Notice Type
- Synopsis
- NAICS
- 541519
— Other Computer Related Services
- Contracting Office
- 77 K Street NE, Suite 1000 Washington DC 20002
- ZIP Code
- 20002
- Solicitation Number
- TIB-2019-RFI-0005
- Response Due
- 2/22/2019
- Point of Contact
- Margaret R. Gaudreau, Contracting Officer, Phone 2028648866, - Pamela A. Davis, Contracting Officer, Phone 2026394434
- E-Mail Address
-
margaret.gaudreau@tsp.gov, pamela.davis@tsp.gov
- Small Business Set-Aside
- N/A
- Description
- The Federal Retirement Thrift Investment Board (FRTIB) is issuing this sources sought synopsis as a means of conducting market research to identify parties having an interest in and the resources to support a requirement for the Service Now Customer Service Management (CSM) cloud based application solution to support new and future FRTIB business office requirements. Specifically, the Agency seeks to address case management, legal case management and work-flow management needs using the Service Now CSM platform. These requirements contain highly sensitive Personally Identifiable Information (PII); therefore, a FEDRAMP approved, secure and customizable cloud based application solution such as the Service Now CSM is desired to meet the Agency's requirements. Finally, FRTIB seeks to leverage Service Now Gold Partners to develop, test and deploy the CSM products and its required sub-components. By using Service Now Gold Partners, the Agency hopes to optimize development and deployment timeframes, reduce associated costs, and accelerate the time to market for its Service Now solutions, thereby delivering superior service to its business offices. The result of this market research will contribute to determining the method of procurement. The applicable North American Industry Classification System (NAICS) code assigned to this procurement is 541519. NOTE: THIS NOTICE WAS NOT POSTED TO FEDBIZOPPS ON THE DATE INDICATED IN THE NOTICE ITSELF (14-FEB-2019); HOWEVER, IT DID APPEAR IN THE FEDBIZOPPS FTP FEED ON THIS DATE. PLEASE CONTACT 877-472-3779 or fbo.support@gsa.gov REGARDING THIS ISSUE.
- Web Link
-
Link To Document
(https://www.fbo.gov/spg/FRTIB/OA/WashingtonDC/TIB-2019-RFI-0005/listing.html)
- Record
- SN05222504-F 20190216/190214230016 (fbodaily.com)
- Source
-
FedBizOpps Link to This Notice
(may not be valid after Archive Date)
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