SOURCES SOUGHT
R -- Relationship-Centered Communication Training
- Notice Date
- 2/6/2019
- Notice Type
- Synopsis
- NAICS
- 611430
— Professional and Management Development Training
- Contracting Office
- Contracting Office (90C);Department of Veterans Affairs;Ralph H. Johnson VA Medical Center;109 Bee Street;Charleston SC 29403-5799
- ZIP Code
- 29403-5799
- Solicitation Number
- 36C24719Q0279
- Response Due
- 2/15/2019
- Archive Date
- 2/25/2019
- Point of Contact
- Charleston, SC 29412
- Small Business Set-Aside
- N/A
- Description
- SOURCES SOUGHT NOTICE DESCRIPTION: This is a source sought to determine the availability of potential sources having the skills and capabilities necessary to provide the SPECIFIED REQUIREMENT. All interested vendors are invited to provide information to contribute to this market survey/sources sought including commercial market information. THIS IS NOT A SOLICITATION ANNOUNCEMENT. This is a Sources Sought Synopsis only. Questions should be submitted by email to Janica.Francis@va.gov. Provide only the requested information below. The purpose of this synopsis is to gain knowledge of potential qualified sources and their size classifications (Service Disabled/Veteran Owned Small Business (SDVOSB/VOSB), Hub zone, 8(a), small, small disadvantaged, woman owned small business, FSS/GSA contract schedule holders or large business) relative to NAICS 611430, Professional and Management Development Training (size standard $11 million). Responses to this synopsis will be used by the Government to make appropriate acquisition decisions. After review of the responses to this source sought synopsis, a solicitation announcement may be published on the FBO website. Responses to this source sought synopsis are not considered adequate responses to the solicitation announcement. All interested offerors must respond to the solicitation announcement in addition to responding to this source sought announcement. SPECIFIED REQUIREMENT: Network Contracting Office 7 (NCO 7), Charleston, SC is seeking sources for a potential contractor to perform the following type of service: DESCRIPTION OF SERVICES: The Ralph H. Johnson VA Medical Center (RHJ VAMC) in Charleston, South Carolina requires care provider communication training services. The training services will focus on the Relationship-Centered Communication skills of medical staff to include physicians, nurse practitioners and physician assistants. Training must target improvements needed in provider communication as identified through contractor analysis of RHJ VAMC patient experience data globally and at the provider level. The training services will be structured as follows: Component I: Pre-Engagement Work - Project Planning and Curriculum Modification The training team will facilitate an on-site meeting with the project s executive sponsor and leadership team. During this meeting, the training team and RHJ VAMC will: Clarify and confirm expectations, timelines and goals Discuss initiatives and/or expectations that should be understood and aligned with the training Discuss potential participants for the pilot Workshop Identify a government project lead onsite at RHJ VAMC to assist with project management. Training team faculty member will partner with RHJ VAMC s leaders to better understand the delivery modality and design a custom curriculum to meet the stated needs. This customization will include exploring the option of splitting training workshops into two 3-hour sessions. The content will be customized to align with RHJ VAMC s values, current patient initiatives, etc. During Component I, training team faculty will deliver an interactive demonstration of the training via a one-day visit. RHJ VAMC will identify up to 10 participants to attend the finalized workshop and to give further feedback. Customized Relationship-Centered Communication workshop One-day training/demonstration of the customized workshop Component II: Training Implementation (Two Parts) The RHJ VAMC requires two paths for implementation of the training: 1) training team-led workshops and 2) a Train-the-Trainer approach where internal RHJ VAMC trainers are prepared to deliver the workshops. These are described below. Option 1: Consultant-led Training Workshops The training team will partner with RHJ VAMC to plan and deliver ten (10) Relationship-Centered Communication workshops. Based on the decisions in the customization component, the 6-hour workshop format may be provided as two 3-hour sessions. The workshops will be led by an experienced physician-faculty leader. The training team will facilitate a planning call with the RHJ VAMC project sponsor and leadership team. During this meeting, the training team and RHJ VAMC will: Plan a schedule for the training workshops; Discuss methodologies for selecting medical staff for the workshops; A maximum of 10 providers will be trained in multiple workshops. To ensure a positive environment for skill development only active participants and the facilitator will be allowed in the workshop. Outline a communication plan for the participants; Discuss an action plan for follow-up activities to ensure skills developed during the training are transferred and sustained in the patient environment; and Identify a RHJ VAMC contact that will be responsible for managing the logistics of the training (e.g., communication with selected participants, facilities, refreshments, meals). It is anticipated that training team faculty member will be onsite for a total of 10 full days to deliver the workshops according to the mutually agreed upon schedule. Training team faculty member will provide a summary of overall observations and reflections after delivering the workshops and will recommend next steps for sustainment. Up to 100 providers trained via ten (10) ACH physician-faculty led workshops Option 2: Train-the-Trainer Program The Train-The-Trainer program will prepare RHJ VAMC s selected internal trainers to deliver the Relationship-Centered Communication Workshop. RHJ VAMC will obtain copyrights and licensing for use of the education materials as outlined by mutual prior agreement. The Training Team will: Provide one (1) day of on-site consulting to support organizational readiness, engagement and sustainability. The team will use the available patient experience data and promote best practices for sustainment. This consulting support will include the following: Prioritizing which medical staff participants should enroll early in the training initiative; Assistance with a communication strategy to elevate awareness and engagement among the medical staff; Facilitate the Train-the-Trainer (TTT) program for one (1) cohort of up to six (6) trainers each. The TTT program is organized into six (6) sessions, ranging in length from one to three days. Each RHJ VAMC trainee will participate in a total of six (6) training days. The TTT program concludes with the trainees delivering pilot workshops. Each trainee will also participate in two pilot workshops to provider attendees (For one cohort, this will provide six pilot workshops). Each pilot workshop will be co-facilitated by two trainees and one Training Team faculty member. These pilot workshops may include up to 12 provider participants each. The training team physician faculty will evaluate each trainee s qualifications during the pilot workshops. Trainees that successfully complete the program will receive vendor certification for the training workshop. Content of the Train-the-Trainer program will be delivered via a range of teaching strategies and is focused on preparing the participants to deliver workshop content, to effectively facilitate skills-based practice sessions in small groups, to deliver appropriate and helpful feedback to workshop participants, and to foster improved communication skills. Program content also includes an overview of patient experience and other data that can be used to monitor the impact of the communication skills training. This will include: CAHPS and its intended effect on the patient experience (including most current regulatory updates), role in Values-Based Purchasing, and impact on the organization; Techniques to optimize medical staff buy-in and commitment to patient experience initiatives by addressing common concerns with data and research methodology; and Compelling reasons why these topics should matter to medical staff. Trainees debrief with training team faculty after each visit to adjust the program as needed. Training team faculty will spend one (1) additional Sustainability Day onsite after the completion of the TTT program to assist with continued coaching and mentoring of the new RHJ VAMC trainers. This will occur approximately 3 months after the internal trainers have started delivering the regular (non-pilot) workshops. On-site day by training team consultants to assist with overall program readiness and planning One cohort of internal trainers (up to 6) prepared to deliver Relationship-Centered Communication Workshops Six (6) pilot workshops delivered with RHJ VAMC provider participants (up to 72 providers trained) Additional 1-day Sustainability Visit by a training team faculty member after the completion of the TTT program to further support the internal RHJ VAMC trainers. PERFORMANCE EXPECTIONS: Component I: Contractor to deliver within 60 days of contract award. Component II: Contractor to deliver within 300 days of contract award. Component III: Contractor to deliver within 300 days of contract award. ------END OF STATEMENT OF WORK------ REQUESTED INFORMATION: (1) STATEMENT OF CAPABILITY: Submit a brief description, five (5) pages or less, that demonstrates how your company has the supervision, facilities, labor and experience to provide Relationship-Centered Communication Training at the Ralph H Johnson VA Medical Center. Include past experience in performing these services to the VA, other Government (Federal or State) agency, or for a private facility. Please specify your availability to start date and your address. (2) BUSINESS SIZE AND SOCIO-ECONOMIC STATUS: (a) Indicate whether your business is large or small (b) If small, indicate if your firm qualifies as a small, emerging business, or small disadvantaged business (c) If disadvantaged, specify under which disadvantaged group and if your firm is certified under Section 8(a) of the Small Business Act (d) Indicate if your firm is a certified Hub-zone firm (e) Indicate if your firm is a woman-owned or operated business (f) Indicate if your firm is a certified Service-Disabled Veteran Owned Small Business (SDVOSB) or Veteran Owned Small Business (VOSB) (g) Include the DUNS number of your firm. (h) State whether your firm is registered with the System for Award Management (SAM) at https://www.sam.gov/portal/public/SAM/ and the VetBiz Registry at http://vip.vetbiz.gov/. If not, please (i) NOTE that any future solicitation could only be awarded to a contractor who is registered in SAM and to receive award based on VOSB or SDVOSB status you must be registered in the VetBiz Registry. Responses must be emailed to Janica.Francis@va.gov no later than 1:00 Pm EST, February 15, 2019. Please place "(Relationship-Centered Communication Training) in the subject line of your email. Your response must include your STATEMENT OF CAPABILITY and BUSINESS SIZE AND SOCIO-ECONOMIC STATUS information as explained above, and the completed Market Research Questionnaire. MARKET RESEARCH QUESTIONNAIRE Response to Questionnaire is required from all interested parties. Company Name, Address & Telephone#___________________________________________ Email Address for designated POC ______________________________ DUNS#____________________________________________ GSA or NAC Contract # (if applicable) ____________________________ Indicate your business size & socio-economic status under NAICS code 611430: [ ] yes [ ] no Small Business (SB) [ ] yes [ ] no Certified HUBZone [ ] yes [ ] no Certified Small Business 8(a) [ ] yes [ ] no Small Disadvantaged Business (SDB) [ ] yes [ ] no Economically-Disadvantaged Women-Owned Small Business (EDWOSB) [ ] yes [ ] no Women-Owned (WO) Small Business [ ] yes [ ] no Certified Service Disabled Veteran Owned Small Business (SDVOSB) [ ] yes [ ] no Veteran Owned Small Business (VOSB) [ ] yes [ ] no Other (please specify) [ ] yes [ ] no Registered with the SAM @ https://www.sam.gov [ ] yes [ ] no Registered in VetBiz Registry @ http://vip.vetbiz.gov/ RISK: Address any potential risk to the Government to include technical; cost, schedule and performance that may have a direct impact on the acquisition of this service. A SOLICITATION HAS NOT BEEN ISSUED. After review of responses, a solicitation may be published at a later date. Responses to this Market Research Questionnaire will not be considered as submission of an offer for future solicitation announcements. All interested parties must respond to future that solicitation announcement separately or in addition to this Market Research Questionnaire. Contract award resulting from any future solicitation can only be made to a contractor who is registered in SAM. This notice is to assist the VA in determining sources only. A SOLICITATION IS NOT CURRENTLY AVAILABLE. If a solicitation is issued it will be announced at a later date, and all interested parties must respond to that solicitation announcement separately from the responses to this announcement. NOTE: THIS NOTICE WAS NOT POSTED TO FEDBIZOPPS ON THE DATE INDICATED IN THE NOTICE ITSELF (06-FEB-2019); HOWEVER, IT DID APPEAR IN THE FEDBIZOPPS FTP FEED ON THIS DATE. PLEASE CONTACT 877-472-3779 or fbo.support@gsa.gov REGARDING THIS ISSUE.
- Web Link
-
Link To Document
(https://www.fbo.gov/spg/VA/ChaVAMC/VAMCCO80220/36C24719Q0279/listing.html)
- Place of Performance
- Address: Ralph H Johnson VAMC;Department of Veterans Affairs;Voluntary Service;325 Folly Road, Ste 300, 3rd Floor;Charleston
- Zip Code: 29403
- Country: USA
- Zip Code: 29403
- Record
- SN05214029-F 20190208/190206230023 (fbodaily.com)
- Source
-
FedBizOpps Link to This Notice
(may not be valid after Archive Date)
| FSG Index | This Issue's Index | Today's FBO Daily Index Page |