SOLICITATION NOTICE
R -- Organization Transformation Services
- Notice Date
- 1/23/2019
- Notice Type
- Combine Synopsis/Solicitation
- NAICS
- 541618
— Other Management Consulting Services
- Contracting Office
- Department of Veterans Affairs;Southeast Louisiana Veterans HCS;1515 Poydras Street;New Orleans LA 70112
- ZIP Code
- 70119
- Solicitation Number
- 36C25619Q0306
- Response Due
- 1/25/2019
- Archive Date
- 2/24/2019
- Point of Contact
- 504-507-4165
- Small Business Set-Aside
- N/A
- Description
- Attachment 2: Combined Synopsis/Solicitation COMBINED SYNOPSIS/SOLICITATION FOR COMMERCIAL ITEMS General Information Document Type: Combined Solicitation/Synopsis Solicitation Number: 36C25619Q0306 Posted Date: 1/23/19 Response Date: 2/5/19 at 3:00P.M. Central Product or Service Code: R410 Set Aside: Unrestricted NAICS Code: 541618 Contracting Office Address 1515 Poydras Street Suite 1100 New Orleans, LA 70112 Description This is a combined synopsis/solicitation for commercial items prepared in accordance with the format in Federal Acquisition Regulation (FAR) subpart 12.6, Streamlined Procedures for Evaluation and Solicitation for Commercial Items, as supplemented with additional information included in this notice. This announcement constitutes the only solicitation; Quotations are being requested, and a written solicitation document will not be issued. This solicitation is a Request for Quotations(RFQ). The solicitation document and incorporated provisions and clauses are those in effect through Federal Acquisition Circular 2005-101. The associated North American Industrial Classification System (NAICS) code for this procurement is 541618, with a small business size standard of $15 million. The Southeast Louisiana Veterans Healthcare System is seeking to purchase Organization Transformation Services. All interested companies shall provide a quotation for the following: Services 1.0 Introduction. The Southeast Louisiana Veterans Health Care System (SLVHCS) is a complexity level 1b facility assigned to Veterans Integrated Service Network 16 (VISN 16). SLVHCS provides quality, patient-centered health care to more than 66,000 enrolled Veterans throughout 23 parishes in southeast Louisiana. SLVHCS operates seven CBOCs in Baton Rouge, Bogalusa, Franklin, Hammond, Houma, Slidell and St John Parish as well as the new 200-bed tertiary Veterans medical center in New Orleans. SLVHCS has affiliation agreements with the Tulane University School of Medicine, LSU School's of Medicine and Dentistry, Xavier University of Louisiana College of Pharmacy, Loyola University Graduate School of Nursing as well as other health professions and technical fields. The state-of-the-art New Orleans VAMC provides a broad range of inpatient and outpatient health services to include primary care, specialty care, mental health, physical rehabilitation, nuclear medicine, dentistry, geriatrics, 24/7 emergency care, home-based primary care and a 60-bed community living center (CLC). The contractor shall perform assessments, coaching, and training at SLVHCS campuses, its associated facilities or other coordinated venue. 1.1 Scope of Work: The overall objective is to transform Southeast Louisiana Veterans Healthcare System (SLVHCS) into a high reliability organization (HRO) that consistently provides safe, efficient, effective veteran centered care and whose employees are high-performing team players who enjoy working in the organization. The contractor shall provide High Reliability Healthcare Organization Transformation Services for Southeast Louisiana Veterans Healthcare System and its associated facilities. The contractor shall demonstrate requisite experience in coaching and training comparably sized medical facilities. The contractor shall coach, train, and mentor SLVHCS leaders and staff on methods, techniques, processes, and supporting tools/templates that are statistically proven to produce sustained improvement (quality, safety, engagement, satisfaction, service, financial stability) at other large medical centers. Additionally, the contractor shall include statistically proven techniques, processes, and supporting tools/templates that produce sustained methods of accountability, achieve better operational efficiency / clinical outcomes and reduce process/outcome variability (clinical and administrative). The contractor shall provide documentation supporting the effectiveness of its techniques. SLVHCS values the accreditation and organizational improvement resources that The Joint Commission provides, and recognizes the recent focus of The Joint Commission in encouraging facilities develop toward High Reliability Organizations. In light of this, the contractor shall use principles and tools provided by The Joint Commission Center for Transforming Healthcare, including but not limited to the ORO 2.0 Assessment, to aid in SLVHCS organizational development. The contractor shall implement techniques to improve patients' perception of care as evidenced by the VA Survey of Healthcare Experiences (SHEP) and VA Strategic Analytics for Improvement and Learning (SAIL) performance measures and improve employee satisfaction as evidenced by reduced turnover and improved all employee engagement survey (AES) results. The contractor shall implement techniques to improve operations, patient flow, wait times, safety, quality, finance and service in the Emergency Department. The contractor shall implement techniques to improve flow and throughput processes for more efficient, safer patient care and reduction in left without being seen rates. The contractor shall implement techniques to increase physician satisfaction, enhance doctor communication and reduce provider burnout. The contractor shall conduct an initial baseline evaluation and assessment of SLVHCS that will identify SLVHCS s strengths and opportunities for improvement. This assessment should include national leadership benchmarks. This assessment should be released from the Director s office and completed by all levels of SLVHCS s leadership structure. The contractor shall deliver the results of the assessment via an in-person presentation to the Director and facility leadership. The contractor should subsequently guide the leadership group through a discussion of recommended next steps. Following the baseline assessment, the contractor shall conduct quarterly follow-up assessments in comparison to the baseline evaluation and assessment to validate progress toward the organization s objectives. Baseline and Quarterly follow up assessments will assess: Alignment of leaders actions to improve SAIL, AES and SHEP scores with trending. Current level of accountability among leaders and trends. Progress of training and improvements in customer service and leadership skills. The contractor shall conduct a standardized monthly support meeting to provide SLVHCS leadership coaching, teaching and mentoring either in person, virtually or a combination of both. The contractor shall develop and deliver quarterly training seminars to SLVHCS leaders and staff designed to provide hands-on learning opportunities to supplement the in person and virtual coaching. The contractor shall work with a team of SLVHCS leaders to customize curricula for each quarterly training. The curricula will include, but not limited to, leader accountability plans, focused leader rounding, leading best practices to improve patient communication, Leadership training will be provided up to 800 leaders at SLVHCS in class sizes of no more than 75 per live session at each campus and virtual sessions as possible. Actual number of participants to be mutually agreed upon by SLVHCS and the contractor after the initial assessment. The contractor shall provide and implement an established robust, automated, web based rounding tool for use by all leaders. This tool must provide: Templates for hourly and other Veteran-centric rounding techniques Templates for rounding on employees Capacity for customization, allowing instantaneous, immediate creation of custom templates and stoplight reports The contractor shall provide and implement a web-based leader accountability tool capable of delivering real time reports. This tool must allow SLVHCS leaders to enter, access, and share goals and progress data transparently and efficiently. The contractor shall also establish an accountability implementation team comprised of SLVHCS s leaders. This tool must contain functions that: Establish weighted, measurable goals for leaders Enable quarterly action planning Facilitate monthly support meeting discussions Validate the efficacy of action planning The contractor shall provide onsite coaching visits. The contractor will have coaches and mentors available with specific operational expertise and demonstrable prior experience in leadership best practices, communication templates to improve patient/employee trust, shift pass down protocols to ensure smooth transition between shifts, cultural change, change management, healthcare finance, emergency department management, employee engagement, physician engagement, Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) improvement, leader development, executive coaching, executive rounding and quality improvement. For the duration of the period of performance, the contractor must provide SLVHCS with an online catalog of best practices, tools, workbooks, books, and other resources that have been harvested, tested, and refined from other healthcare organizations. Throughout the period of performance, the contractor shall provide access to all SLVHCS leaders the leadership development and automated accountability systems, tools, publications, video and online resources required to achieve and sustain the desired outcomes. The contractor must be able to provide SLVHCS with leading best practices from industry inpatient, emergency department, physician and employee engagement arenas. Performance Measures: Contractor s baseline assessment shall be used to assess progress achieved over time. Quarterly, contractor shall provide metrics on number of staff trained and a summary of an end of training questionnaires provided to staff who were trained that quarter. This questionnaire should discuss perceived usefulness of training, quality of instruction, applicability to the workplace and suggested changes to the training for next quarter. Annually, contractor shall reassess their techniques via survey of all SLVHCS staff who have participated and present findings to executive leadership 1.2 Site Conditions: The Medical Center address is Southeast Louisiana Veterans Health Care System, 2400 Canal Street New Orleans, LA. Parking will be provided in or near 2400 Canal Street New Orleans, LA. 1.3. Survey Request Timeframe for completion: Price/Cost Schedule Line Item Description Quantity Unit Price Total Price 0001 Base Year: High Reliability Healthcare Organization Transformation Services for Southeast Louisiana Veterans Healthcare System 12 Months 0002 Base Year: Travel. Must adhere to federal travel regulations. 12 Months 0003 Option Year 1: High Reliability Healthcare Organization Transformation Services for Southeast Louisiana Veterans Healthcare System 12 Months 0004 Option Year 1: Travel. Must adhere to federal travel regulations. 12 Months 0005 Option Year 2: High Reliability Healthcare Organization Transformation Services for Southeast Louisiana Veterans Healthcare System 12 Months 0006 Option Year 2: Travel. Must adhere to federal travel regulations. 12 Months 0007 Option Year 3: High Reliability Healthcare Organization Transformation Services for Southeast Louisiana Veterans Healthcare System 12 Months 0008 Option Year 3: Travel. Must adhere to federal travel regulations. 12 Months TOTAL PRICE 1.4. HOURS OF OPERATION. The contractor shall perform assessments, coaching, and training during normal duty hours which normally range from 7:00 a.m. to 5:00 p.m., Monday through Friday, excluding Federal holidays unless otherwise required in the contract or approved by the Contracting Officer. 1.5. HOLIDAYS. The following is a list of legal federal holidays as referred to elsewhere in the contract and SOW: New Year s Day, January 1st Martin Luther King s Birthday, 3rd Monday in January Presidents Day, 3rd Monday in February Memorial Day, last Monday in May Independence Day, July 4th Labor Day, 1st Monday in September Columbus Day, 2nd Monday in October Veteran s Day, November 11th Thanksgiving Day, 4th Thursday in November Christmas, December 25th NOTE: Any of the above holidays falling on a Saturday will be observed on the preceding Friday; holidays falling on a Sunday will be observed on the following Monday. Any holidays that are declared by Presidential Executive Order shall be observed in the same manner as the holidays listed above. Closures of the facility may also occur due to inclement weather or other such acts of God. 1.6 Inspection and acceptance: The contractor will conduct a joint inspection with the Contracting Officer s Representative (COR) once the services has been rendered. The COR will ensure all work is completed satisfactorily prior to acceptance. Disputes will be resolved by the contracting officer. The period of performance is base year 02/2019 02/2020 with three one-year options. Place of Performance Address: 2400 Canal Street, New Orleans Postal Code: 70119 Country: UNITED STATES Award shall be made to the quoter whose quotation offers the best value for the government based on Price, Technical capability/approach, and past performance. The government will evaluate information based on the following evaluation criteria: Price, Technical capability/approach, Past Performance. *the Government intends on sending the lowest price quote to technical evaluation. After the solicitation closing time and date. The full text of FAR provisions or clauses may be accessed electronically at http://acquisition.gov/comp/far/index.html. The following solicitation provisions apply to this acquisition: FAR 52.212-1, Instructions to Offerors Commercial Items OCT 2018 FAR 52.212-3, Offerors Representations and Certifications Commercial Items OCT 2018 52.204-7, System for Award Management OCT 2018 52.204-16, Commercial and Government Entity Code Reporting JUL 2016 52.209-7, Information Regarding Responsibility Matters OCT 2018 52.217-5, Evaluation of Options JUL 1990 52.233-2, Service of Protest SEPT 2006 852.209-70, Organizational Conflicts of Interest JAN 2008 852.233-70, Protest Content/Alternative Dispute Resolution OCT 2018 852.233-71, Alternate Protest Procedure OCT 2018 852.270-1, Representatives of Contracting Officers JAN 2008 852.273-74, Award Without Exchanges JAN 2003 *Offerors must complete annual representations and certifications electronically via the System for Award Management (SAM) website located at https://www.sam.gov/portal in accordance with FAR 52.212-3, Offerors Representations and Certifications Commercial Items. If paragraph (j) of the provision is applicable, a written submission is required. The following contract clauses apply to this acquisition: FAR 52.212-4, Contract Terms and Conditions Commercial Items OCT 2018 FAR 52.212-5, Contract Terms and Conditions Required to Implement Statutes or Executive Orders OCT 2018 52.203-16, Preventing Personal Conflicts of Interest DEC 2011 52.203-17, Contractor Employee Whistleblower Rights and Requirement to Inform Employees of Whistleblower Rights APR 2014 52.204-4, Printed or Copied Double-Sided on Postconsumer Fiber Content Paper MAY 2011 52.204-9, Personal Identity Verification of Contractor Personnel JAN 2011 52.204-13, System for Award Management Maintenance OCT 2018 52.204-18, Commercial and Government Entity Code Maintenance JUL 2016 52.217-8, Option to Extend Services NOV 1999 52.217-9, Option to Extend the Term of the Contract MAR 2000 52.232-19, Availability of Funds for the Next Fiscal Year APR 1984 52.232-40, Providing Accelerated Payments to Small Business Subcontractors DEC 2013 852.203-70, Commercial Advertising MAY 2008 852.237-70, Contractor Responsibilities APR 1984 The following subparagraphs of FAR 52.212-5 are applicable: 52.203-6, Restrictions on Subcontractor Sales to the Government (Sept 2006), with Alternate I (Oct 1995) (41 U.S.C. 4704 and 10 U.S.C. 2402). (4) 52.204 10, Reporting Executive Compensation and First-Tier Subcontract Awards (Oct 2018) (Pub. L. 109 282) (31 U.S.C. 6101 note). (6) 52.204 14, Service Contract Reporting Requirements (OCT 2016) (Pub. L. 111 117, section 743 of Div. C). (8) 52.209-6, Protecting the Government's Interest When Subcontracting with Contractors Debarred, Suspended, or Proposed for Debarment. (OCT 2015) (31 U.S.C. 6101 note). (9) 52.209-9, Updates of Publicly Available Information Regarding Responsibility Matters (Oct 2018) (41 U.S.C. 2313). (12)(i) 52.219-4, Notice of Price Evaluation Preference for HUBZone Small Business Concerns (OCT 2014) (if the offeror elects to waive the preference, it shall so indicate in its offer) (15 U.S.C. 657a). (16) 52.219-8, Utilization of Small Business Concerns (Oct 2018) (15 U.S.C. 637(d)(2) and (3)). (22) 52.219-28, Post Award Small Business Program Rerepresentation (Jul 2013) (15 U.S.C 632(a)(2)). (25) 52.222-3, Convict Labor (June 2003) (E.O. 11755). (27) 52.222-21, Prohibition of Segregated Facilities (APR 2015). (28)(i) 52.222 26, Equal Opportunity (SEP 2016) (E.O. 11246). (29)(i) 52.222-35, Equal Opportunity for Veterans (OCT 2015) (38 U.S.C. 4212). (30)(i) 52.222-36, Equal Opportunity for Workers with Disabilities (JUL 2014) (29 U.S.C. 793). (31) 52.222-37, Employment Reports on Veterans (FEB 2016) (38 U.S.C. 4212). (32) 52.222-40, Notification of Employee Rights Under the National Labor Relations Act (DEC 2010) (E.O. 13496). (33)(i) 52.222-50, Combating Trafficking in Persons (MAR 2015) (22 U.S.C. chapter 78 and E.O. 13627). (34) 52.222-54, Employment Eligibility Verification (OCT 2015). (E. O. 12989). (42) 52.223-18, Encouraging Contractor Policies to Ban Text Messaging While Driving (AUG 2011) (49) 52.225-13, Restrictions on Certain Foreign Purchases (JUN 2008) (C)(2) 52.222-41, Service Contract Labor Standards (AUG 2018) (41 U.S.C. chapter 67). (C) (3) 52.222-42, Statement of Equivalent Rates for Federal Hires (MAY 2014) (29 U.S.C. 206 and 41 U.S.C. chapter 67). (C)(4) 52.222-43, Fair Labor Standards Act and Service Contract Labor Standards Price Adjustment (Multiple Year and Option Contracts) (AUG 2018) (29 U.S.C. 206 and 41 U.S.C. chapter 67). (C) (8) 52.222-55, Minimum Wages Under Executive Order 13658 (DEC 2015). (C) (9) 52.222-62, Paid Sick Leave Under Executive Order 13706 (JAN 2017) (E.O. 13706). All quoters shall submit the following: 1 Copy of the following 1. Volume 1: Technical Approach/capabilities Volume 2: Price Volume 3: Past Performance All quotations shall be sent to aaron.angstadt@va.gov This is an open-market combined synopsis/solicitation for services as defined herein. The government intends to award a Firm Fixed Price Contract as a result of this combined synopsis/solicitation that will include the terms and conditions set forth herein. To facilitate the award process, all quotes must include a statement regarding the terms and conditions herein as follows: "The terms and conditions in the solicitation are acceptable to be included in the award document without modification, deletion, or addition." OR "The terms and conditions in the solicitation are acceptable to be included in the award document with the exception, deletion, or addition of the following:" Quoter shall list exception(s) and rationale for the exception(s). Submission shall be received not later than 3:00P.M. Central on 2/5/2019. Late submissions shall be treated in accordance with the solicitation provision at FAR 52.212-1(f). Emailed quotes will be accepted. Any questions or concerns regarding this solicitation should be forwarded in writing via e-mail to the Contracting Officer, Aaron Angstadt, aaron.angstadt@va.gov. Point of Contact Aaron Angstadt, Contracting Officer 1515 Poydras St suite 1100, New Orleans 70112 Aaron.angstadt@va.gov NOTE: THIS NOTICE WAS NOT POSTED TO FEDBIZOPPS ON THE DATE INDICATED IN THE NOTICE ITSELF (23-JAN-2019); HOWEVER, IT DID APPEAR IN THE FEDBIZOPPS FTP FEED ON THIS DATE. PLEASE CONTACT 877-472-3779 or fbo.support@gsa.gov REGARDING THIS ISSUE.
- Web Link
-
Link To Document
(https://www.fbo.gov/spg/VA/NOrVAMC/VAMCCO80220/36C25619Q0306/listing.html)
- Place of Performance
- Address: 2400 Canal Street;New Orleans, Louisiana
- Zip Code: 70119
- Country: USA
- Zip Code: 70119
- Record
- SN05201051-F 20190125/190123230034 (fbodaily.com)
- Source
-
FedBizOpps Link to This Notice
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