SOURCES SOUGHT
D -- Human Centered Design - Draft SOO
- Notice Date
- 10/31/2018
- Notice Type
- Sources Sought
- NAICS
- 519190
— All Other Information Services
- Contracting Office
- Department of Health and Human Services, Centers for Medicare & Medicaid Services, Office of Acquisition and Grants Management, 7500 Security Blvd., C2-21-15, Baltimore, Maryland, 21244-1850
- ZIP Code
- 21244-1850
- Solicitation Number
- 1031201801
- Archive Date
- 11/28/2018
- Point of Contact
- Nathaniel M Dean, Phone: 4107869417, Amy Anderson, Phone: 4107868832
- E-Mail Address
-
Nathaniel.Dean@CMS.hhs.gov, amy.anderson@cms.hhs.gov
(Nathaniel.Dean@CMS.hhs.gov, amy.anderson@cms.hhs.gov)
- Small Business Set-Aside
- N/A
- Description
- Draft SOO Purpose : The Centers for Medicare and Medicaid Services (CMS) is issuing this Sources Sought to assist the agency understand the competitive market for the required services, best vehicle to purchase these services, and the capabilities of small business in the market place. General Information: The Centers for Medicare and Medicaid Services (CMS) seeks a contractor to support all existing and future QPP system development and policy development with user research and human center design. This effort aims to solve current challenges faced by the Quality Payment Program (QPP), to identify and implement a consistent user experience for the clinician market, based on comprehensive user insights through market research with clinicians. This contractor is also responsible for creating a unified product strategy, visual identity, and smooth user experience across QPP products based on industry best practices. In the past, CMS has partnered with several vendors on multiple, parallel work streams including the Front-End, Submissions, Web Interface, Performance Scoring & Feedback, and Analytics & Reporting teams. The contracts have been organized to place responsibility on each team for the entire product lifecycle: research design, development and usability testing. CMS is taking a new approach, which will enable contractor's to focus efforts on the areas of the contractor's expertise versus being responsible for the entire product lifecycle. CMS needs a contractor who is an expert at Human-Centered Design (HCD), which is the process CMS uses to understand the people for whom we are writing policies, and creating programs and services. At the center of our HCD process is participatory design, where we work directly with clinicians, beneficiaries, third-party vendors, federal partners, and CMS employees to collaboratively understand the context of their work and engagement with CMS, as well as the solutions we are creating to support them. Thus, the Contractor must employ HCD to understand what people need from a policy, product or service before beginning design work. QPP recently moved to adopt the Scaled Agile Framework (SAFe) model to plan, work and deliver products. This transition has created an opportunity to think holistically about the user experience for clinicians and ways in which our QPP teams can identify a product strategy, establish measurable objectives, and execute a plan aligned with the overall QPP vision through program increment planning. See Attached SOO for additional details. Response Requirements: Responses are require to be no more than five to ten pages, 1.5 spaced, Times New Roman 12 Font. All responses are due COB November 13th, 4:30pm Eastern Standard Time. Please send response to Nathaniel.Dean@cms.hhs.gov & Amy.Anderson @cms.hhs.gov. Respondents are asked to address all the following : 1. Please provide relevant experience implementing Human Center Design and User Experience for a large program using the Scaled Agile Framework (SAFe). Experience can be both Government and private sector experience; however, the information provided needs to detail the size and scope of the project in addition to lessons learned, project success, and client satisfaction. Finally, for any federal government work please provide the contract number, period of performance, and relevant Government point of contact. 2. Please provide a brief description of your companies approach to agile development. Additionally, provide a brief discussion of your companies' culture and how that supports / reinforces your agile development approach? 3. Please provide relevant experience working on a program where your organization was required to integrate with hundreds of contractors, spanning multiple contracts, to produce software and policy that took into account human centered design. 4. Provide experience in forming and utilizing a dedicated audience research team that focuses on understanding core user needs and how users engage with multiple diverse audiences concurrently. Explain any experience related to ethnographic research, focus groups, usability testing, card sorting, eye-tracking studies and listening labs. Quantitative surveys are also critical to our work and a large undertaking. 5. Provide experience in forming and utilizing a dedicated analytics team which looks at the problem of customer experience from the perspective of data. This includes website analytics, qualitative research and social analytics. 6. Provide experience in forming and utilizing a dedicated user experience group, which consists of separate content strategy, information architecture, interaction design and product design teams. This team needs to focus on usability and creating intuitive experiences. 7. Provide experience in forming and utilizing a dedicated planning team and creative team that work closely with the user experience, research and analytics teams to ensure digital work delivers seamlessly to our end users. 8. Please provide your organization's experience in attracting and retaining Master's and PhD level researchers to parse and interpret the data from multiple sources. 9. Provide your companies name, Duns, small business designation(s), in addition to a list of contracting / Schedule vehicles that you are current contract holder, and active contracts with the federal government: 10. What questions do you have about the requirement? What aspects of the SOO or project description could be updated to provide more clarity on the Government's need? Disclaimer and Important Notes: Responses to this sources sought request will be reviewed as part of a market research effort to assess the capability of small businesses to meet this requirement. The results of the source sought analysis will not result in the award of a contract. No proprietary, classified, confidential, or sensitive information should be included in your response. The Government reserves the right to use any non-proprietary technical information in any resultant acquisition(s). This notice does not obligate the Government to award a contract or otherwise pay for information provided in response. The Government reserves the right to use information provided by respondents for any purpose deemed necessary and legally appropriate. Respondents are advised that the Government is under no obligation to acknowledge receipt of the information received or provide feedback to respondents with respect to any information submitted. After a review of the responses received, evaluation members may develop an acquisition strategy based on the knowledge gained of the market and available innovative solutions. However, this is a NOTICE only and NOT a solicitation; responses to this notice will not be considered adequate responses to a solicitation.
- Web Link
-
FBO.gov Permalink
(https://www.fbo.gov/spg/HHS/HCFA/AGG/1031201801/listing.html)
- Record
- SN05139115-W 20181102/181031230537-59afd3d15452ee12cb006fbf213a507f (fbodaily.com)
- Source
-
FedBizOpps Link to This Notice
(may not be valid after Archive Date)
| FSG Index | This Issue's Index | Today's FBO Daily Index Page |