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FBO DAILY - FEDBIZOPPS ISSUE OF OCTOBER 20, 2018 FBO #6175
DOCUMENT

99 -- The Naval War College has a requirement to purchase Samanage USA, Inc. Annual Licenses. Professional- Service Agent User (1 Year License) 117 Each - Attachment

Notice Date

10/18/2018
 

Notice Type

Attachment
 

NAICS

511210 — Software Publishers
 

Contracting Office

N00124 Naval War College 686 Cushing Road Newport, RI
 

Solicitation Number

N0012419Q0020
 

Archive Date

10/26/2018
 

Small Business Set-Aside

N/A
 

Description

INTENT TO AWARD SOLE SOURCE The Naval War College has a requirement to purchase Samanage USA, Inc. Annual Licenses. Under the authority of 10 USC 2304(c) (1) pursuant to FAR 13.106-1(b)(1)(i), the product or services needed by the agency are available from only one responsible source or only from a limited number of responsible sources and no other type of property or services will satisfy the needs of the agency. No gray market items will be accepted. A determination not to compete this proposed contract is based on market research and is solely within the discretion of the government. As evidenced in the sole source justification provided by the requiring activity, Samanage USA, Inc. is the only practical application that meets the diverse needs of the NWC. Samanage develops, services, and markets the following products for the help desk services. Samanage incidents are managed through a solution that automates many steps, the resolution process becomes smoother and more thorough, giving users the opportunity to better understand lessons learned during the resolution process. As a collaboration tool, incident management through Samanage keeps users informed every step of the way. Greater visibility through the ticketing solution allows you to plan and structure workflows, while keeping track of all admins and users history, asset changes, and interactions. For Problem Management, Samanage ensures that you find permanent solutions to problems and prevent repeat incidents that cause unnecessary service disruptions. For Change Management, Samanage allows stakeholders to create new change requests, estimate impact, and choose the right priority level for the change. For Release Management, Samanage increases the efficiency of technology development and implementation, while minimizing disruptions to end users and core business activities. For Service level Management, Samanage sets expectations appropriately as you make technology and software changes within your organizations. Custom SLAs give you the opportunity to detail to your organization when, how, and why an incident is being escalated through the ITIL process. The equipment specified is SAML2 SSO compliant, and offers Google apps integration as well as API support to integrate with the systems and infrastructure currently in use within the US NWC environment. The Contractor identified is Samanage USA, Inc. The period of performance will be date of award to 10/11/2019. This procurement is offered on an unrestricted basis. The NAICS code is 511210, Software Publishers, and the small business size standard is $38.5M. The solicitation document and incorporated provisions and clauses are those in effect through Federal Acquisition Circular FAC 2005-100, Effective 22 Aug 2018 and DFARS DPN 20181001, Effective 1 Oct 2018. If no responses are received by the above referenced date/time a sole source contract will be awarded to Samanage USA, Inc. The award is estimated to be made no later than October 25th, 2018. All responsible sources may submit a proposal, capability statement or quotation which shall be considered by the agency.
 

Web Link

FBO.gov Permalink
(https://www.fbo.gov/spg/DON/NavalWarCollege/N00124/N0012419Q0020/listing.html)
 

Document(s)

Attachment
 

File Name: N0012419Q0020_N0012419Q0020.doc (https://www.neco.navy.mil/synopsis_file/N0012419Q0020_N0012419Q0020.doc)

Link: https://www.neco.navy.mil/synopsis_file/N0012419Q0020_N0012419Q0020.doc

 

File Name: N0012419Q0020_N0012419Q0020_Redacted_Sole_Source.doc (https://www.neco.navy.mil/synopsis_file/N0012419Q0020_N0012419Q0020_Redacted_Sole_Source.doc)

Link: https://www.neco.navy.mil/synopsis_file/N0012419Q0020_N0012419Q0020_Redacted_Sole_Source.doc

 

Note: If links are broken, refer to Point of Contact above or contact the FBO Help Desk at 877-472-3779.
 

Record

SN05128305-W 20181020/181018230622-3898b7899420056ac40d7614639720e4 (fbodaily.com)
 

Source

FedBizOpps Link to This Notice
(may not be valid after Archive Date)

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