MODIFICATION
70 -- Audio Care Subscription - Solicitation 1
- Notice Date
- 9/10/2018
- Notice Type
- Modification/Amendment
- NAICS
- 541512
— Computer Systems Design Services
- Contracting Office
- Department of the Army, U.S. Army Medical Command, MEDCOM, North Atlantic Regional Contracting Office, 8901 Rockville Pike, Bldg 54, Bethesda, Maryland, 20889, United States
- ZIP Code
- 20889
- Solicitation Number
- W91YTZ-18-Q-0257
- Archive Date
- 10/2/2018
- Point of Contact
- Mary A. Mitchell-Martin,
- E-Mail Address
-
mary.a.mitchellmartin.civ@mail.mil
(mary.a.mitchellmartin.civ@mail.mil)
- Small Business Set-Aside
- N/A
- Description
- J&A Solicitation W91YTZ-18-Q-0257 SOLICITATION POSTING: The Regional Health Contracting Office - Atlantic (RHCO-A), Womack Army Medical Center, Ft Bragg, North Carolina is posting a solicitation and will award a contract for the below "Sole Sourced" requirement. Contract award will be made around the 28h of September 2018. Name of Intended Contractor: Mumps Audiofax Inc. Street Address: 744 Lancaster Avenue, Suite 250 City, State, Zip: Wayne, PA 19087 **** Please see the attached W91YTZ-18-Q-0257 SOLICITATION for details *** W91YTZ-18-Q-0257 PRE-SOLICITATION SYNOPSIS The Regional Health Contracting Office - Atlantic (RHCO-A), Womack Army Medical Center, Ft Bragg, North Carolina intends to post a solicitation and award a contract for the below "Sole Sourced" requirement. Contract award will be made around the 28h of September 2018. Name of Intended Contractor: Mumps Audiofax Inc. Street Address: 744 Lancaster Avenue, Suite 250 City, State, Zip: Wayne, PA 19087 The contractor, Mumps Audiofax Inc. provides the Annual subscription for the Audio Care Renewal License agreement for the Department of Pharmacy, Womack Army Medical Center (WAMC). This software supports Prescription-specific Medication Education via telephone, Automated Cancellation Notifications via Telephone, Patient initiated Appointment Inquiries via Telephone and Patient Initiated Appointment inquiries via Internet. Four option years included. No additional supplies are required. Products: Description- Items covered under License Renewal and Maintenance and Support Services (MSS) a. AudioRxINFO- Prescription-specific Medication Education via telephone b. WebRxINFO- Prescription-specific Medication Education via telephone c. AudioCANCEL- Automated Cancellation Notifications via Telephone d. AudioINQUIRY- Patient initiated Appointment Inquiries via Telephone e. WebINQUIRY- Patient Initiated Appointment inquiries via Internet. 2. Hardware Maintenance- The Contractor provides the required hardware for the telephony and core web applications. Therefore, all components of the Audio Care System are covered under the agreement. Replacement hardware/systems will be provided within one business day of the diagnosis and confirmation of the hardware failure. The Contractor will warrant its hardware and operating platform based upon secured and protected computer location environments. Power and line conditioners are strongly recommended to protect the Audio Care server(s) and telephony cards. Hardware failures due to power surges and outages, floods and/or other conditions that occur outside of the normal use and operations of the Audio Care systems are considered outside of the contract. 3. Software Support- Software patches required to keep the Audio Care applications operational are provided as part of this contract. Please note that software patches do not include custom programming or programming required for site or system mergers, or programming changes required for software modifications made to the host computer system, or any other infrastructure at the customer site that connects to the Audio Care System. The Audio Care systems are located at Government site and are administered by Government. The upkeep of the firewall settings and window's security patches as well as antivirus updates the responsibility of the Government. No additional software, bot provided by Contractor is allowed unless authorized by Contractor, and any additional costs associated with the testing and certifying of this software will be handled at an additional charge. Software support includes: - Voice recordings to accommodate site changes in areas such as: hours of operations, internal transfer locations, new area codes or telephone exchanges, and operations procedures or promotions. - Documentation- Updates to existing user documents and training aids. - Medication formularies- Medication voice and text updates. - 24-hour/7 days a week emergency support - Analysis and telephone consultation on the set-up and effectiveness of the installed Audio Care systems - Remote refresher training sessions on existing Audio Care applications. Mumps Audiofax Inc. has intellectual property rights for Audio Care System Software. No telephonic request will be honored or returned. This is not a request for quotes at this time; however, if your company has information or these products, please send your capabilities statement for review. All responses will be received no later than 15 Sep 2018 at 11:00 AM EST. For more information please contact Ms. Mary A. Mitchell- Martin at mary.a.mitchellmartin.civ@mail.mil
- Web Link
-
FBO.gov Permalink
(https://www.fbo.gov/spg/USA/MEDCOM/DADA15/W91YTZ-18-Q-0257/listing.html)
- Record
- SN05081563-W 20180912/180910231508-c349272e67ab6545c112d55825e9ca05 (fbodaily.com)
- Source
-
FedBizOpps Link to This Notice
(may not be valid after Archive Date)
| FSG Index | This Issue's Index | Today's FBO Daily Index Page |