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FBO DAILY - FEDBIZOPPS ISSUE OF JULY 18, 2018 FBO #6081
DOCUMENT

70 -- ELP Queue Management System - Attachment

Notice Date

7/16/2018
 

Notice Type

Attachment
 

NAICS

334118 — Computer Terminal and Other Computer Peripheral Equipment Manufacturing
 

Contracting Office

Department of Veterans Affairs;VISN17 Network Contracting Activity;7400 Merton Minter Blvd. (10N17/90C);San Antonio TX 78229
 

ZIP Code

78229
 

Solicitation Number

36C25718Q9730
 

Response Due

7/23/2018
 

Archive Date

8/22/2018
 

Point of Contact

Delphia Schoenfeld
 

Small Business Set-Aside

N/A
 

Description

This Sources Sought Notice is for informational and planning purposes only and shall not be construed as a solicitation or as an obligation or commitment by the Government. This notice is intended strictly for Market Research. This is a Request for Information only. This is NOT a solicitation for proposals, proposal abstracts, or quotations. The Department of Veterans Affairs West Texas Healthcare System in Big Spring, Texas intend to request information for the purchase of outdoor furniture for long-term care facility. The Government is conducting a market survey to help determine the availability and technical capability of qualified service-disabled veteran-owned small businesses, veteran-owned small businesses, small businesses, HUBZone small businesses and/or other large businesses capable of serving the needs identified below. This notice of intent is for open market as well as Federal Supply Schedule items. The purpose of this notice is to gain knowledge of potential qualified sources and their size classification/socioeconomic status (service-disabled veteran owned small business, veteran owned small business, women owned small business, HUB Zone, 8(a), small business or large business, relative to NAICS 334118. Responses to this notice will be used by the Government to make appropriate acquisition decisions. A solicitation is not currently available. If a solicitation is issued, it will be announced on Federal Business opportunities website http://www.fbo.gov or GSA E-Buy at a later date, and all interested parties must respond to that solicitation announcement separately from the responses to this announcement. ***Brand-name or equal items. *** Similar items must meet the salient characteristics listed in the statement of work and attachment A. Your responses to the information requested will assist the Government in determining the appropriate acquisition method, including whether a set-aside is possible. Statement of Work (SOW) GENERAL The El Paso VA Health Care System (EPVAHCS) requires a fully integrated structured queue management system. This system shall have physical touch points where patients can interact with the system that is set up to manage ticket ranking and help control queues at the Las Cruces CBOC (LC CBOC) Pharmacy located in Las Cruces, New Mexico. Vendors who provide this system include Q-Matic, Qless, Qminder and Qnomy. The contractor shall comply with Federal, State, local laws and regulations applicable to the performance of this contract. SCOPE OF WORK 2.1 A system that provides our clinic with patient reception, queuing, routing and interaction management tools, plus optional appointment scheduling. This system must be able to handle all aspects and stages of patient flow, such as reception, triage, routing, preparation, treatment and administration.  A system that can manage ticket rankings for a service with a numbered ticket and enhances customer experience. The contractor will deliver and install all equipment needed as listed in the quote. 2.2 Routine and emergency maintenance of the QUEUE MANAGEMENT SYSTEM and all ancillary devices will be on an as needed basis. The contractor shall provide one (1) year of maintenance for system hardware and software. The normal business hours for the LC CBOC is 0800 1700 Monday thru Friday. This includes: Software Unlimited Telephone Support Priority Case Handling Unlimited Access to Support Portal Updated Service Packs and new release software patches Unlimited access to training portal Refresher training webinars Reduced fees for additional training Reduced fees for onsite optimization Hardware Free access to new firmware release Onsite repair service where requested Priority client technical support Technical support Monday-Friday 7am-8pm MST Express delivery replacement for failed equipment Same or newer condition for hardware replacement 2.3 The contractor is expected to respond within one business day of the maintenance call. A report of the repair shall be turned into the Contracting Officer s Representatives (COR) or the designated representative at the time of the repair. 2.4 Installation of all system hardware and software components shall occur within 45 days of contract award. 2.5 The contractor shall deliver and install the required system components; the installation shall include all necessary hardware, signage and cabling required to make the system components fully operational. 2.6 The contractor shall provide onsite training to staff in order to successfully operate the system after installation. PERSONNEL Program Manager. The contractor shall provide in writing the name and phone number of a Program Manager within (10) ten calendar days of the award of the contract. The Program Manager shall be a qualified and experienced manager as determined by the contractor, to oversee the personnel assigned to perform the installation and maintenance services. The Program Manager or designee will be required to be present for installation and all maintenance calls. The contractor s Program Manager shall correspond with the COR on a regular basis to discuss any problems that the contractor or contractor s personnel may be experiencing during the performance of this contract. Unresolved problems shall be referred to the Contracting Officer for resolution. Contractor Service Personnel (CSP). All subcontractors performing work for primary contractor shall meet all specifications and standards that apply to CSP under this agreement. CSP shall maintain clean and neat appearance and shall wear an identification badge at all times when performing services at the Government site. Identification badges shall be worn in a clearly visible area of the outer garment. The COR shall furnish this badge. Due to conflict of interest, the contractor shall not employ a current DOD employee, military or civilian to provide services under this contract. The COR will be the Government s point of contact. If required, the COR will be designated in writing to the Contractor and the scope of authority will be set forth therein. Contractor shall respond only to calls from COR or a designated representative from the Medical Center. 3.4. Security Statement The contractor will not have remote access to this system. During onsite service, the contractor shall be chaperoned by a VA System Administrator.   The contractor shall not be issued a UserID/Password.   The chaperon, an authorized local VA employee shall log the vendor onto the system using their own UserID/Password and be accountable for the actions of the vendor.   The Vendor shall not enter or will immediately leave the computer room if the chaperon is not in the computer room. The C&A requirements do not apply, and the Security Accreditation Package is not required. The contractor is required to immediately report any security violations to the Information Security Officer.   ACRONYMS AND DEFINITIONS Contracting Officer (CO). A person duly appointed with the authority to enter into and administer contracts on behalf of the U.S. Government. Contracting Officer s Representative (COR). An individual designated in writing by the Contracting Officer to act as an authorized representative of the Contracting Officer to perform specific contract administrative functions within the scope and limitations as defined by the Contracting Officer. Contractor Service Personnel (CSP). All subcontractors performing work for primary contractor. EQUIPMENT OWNERSHIP Title to equipment shall remain with the contractor until installed and established. After completion, a satisfactory inventory and inspection is completed by Contractor and COR. Upon approved inspection, title, required equipment for the Queue Management System, accessories and ownership will be released to El Paso VA Healthcare system (EPVAHCS). LIMITED WARRANTY All equipment listed on Schedule B and pursuant to the attached quote, shall be fit and sufficient for the purpose intended as set forth in the user manuals; and merchantable, of good quality and free from defects in materials or workmanship; for a period of one (1) year from the date of the first invoice under this agreement. 6.2 All records (administrative and program specific) created during the period of the contract belong to El Paso VA Healthcare system (EP VAHCS).and must be returned to EP VAHCS at the end of the contract or destroyed in accordance to the VHA Record Control Schedule (RCS)10-1. The North American Industry Classification System (NAICS) is 334118. Any firms who wish to identify their interests and capability to provide this product must provide proof that authorization from the manufacturer to distribute the product by notifying the Contracting Officer no later than 9:00 AM Eastern Standard Time, July 23, 2018. Such notification must include any documentation that includes certification to distribute the product. Notification shall be e-mailed to Delphia Schoenfeld, Contracting Specialist, delphia.schoenfeld@va.gov.
 

Web Link

FBO.gov Permalink
(https://www.fbo.gov/spg/VA/VASTHCS/VASTHCS/36C25718Q9730/listing.html)
 

Document(s)

Attachment
 

File Name: 36C25718Q9730 36C25718Q9730.docx (https://www.vendorportal.ecms.va.gov/FBODocumentServer/DocumentServer.aspx?DocumentId=4484280&FileName=36C25718Q9730-000.docx)

Link: https://www.vendorportal.ecms.va.gov/FBODocumentServer/DocumentServer.aspx?DocumentId=4484280&FileName=36C25718Q9730-000.docx

 

Note: If links are broken, refer to Point of Contact above or contact the FBO Help Desk at 877-472-3779.
 

Place of Performance

Address: Department of Veterans Affairs;El Paso VA Medical Center;5001 N. Piedras St.;El Paso, TX

Zip Code: 79930
 

Record

SN04994026-W 20180718/180716231434-7e0143d7a18b6d280340ee014b4742af (fbodaily.com)
 

Source

FedBizOpps Link to This Notice
(may not be valid after Archive Date)

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