DOCUMENT
R -- TAC-18-49235 - Performance Management and Control - Attachment
- Notice Date
- 5/10/2018
- Notice Type
- Attachment
- NAICS
- 541512
— Computer Systems Design Services
- Contracting Office
- Department of Veterans Affairs;Technology Acquisition Center;23 Christopher Way;Eatontown NJ 07724
- ZIP Code
- 07724
- Solicitation Number
- 36C10B18Q2785
- Response Due
- 5/24/2018
- Archive Date
- 8/31/2018
- Point of Contact
- Den-el Opuszynski, Contract Specialist
- E-Mail Address
-
arrell,
- Small Business Set-Aside
- Service-Disabled Veteran-Owned Small Business
- Description
- The Department of Veterans Affairs (VA), Veterans Point of Service (VPS), Office of Veterans Access to Care provides Veterans with convenient control of their own health information, while streamlining and standardizing basic patient-facing activities at VA Medical Centers (VAMCs) and Community-Based Outpatient Clinics (CBOCs) nationwide. VPS devices enable Veterans to make better use of their wait time at VA locations to update demographic important information and fill out clinical questionnaires to ensure pertinent information is shared with their care providers. VPS has completed national deployment of approximately 4,846 freestanding, 1,024 desktop, and 482 wall mounted VetLink devices (kiosks) to the 161 VAMCs and their CBOCs. Performance Management and Control (PM&C) support provides the tools and services to monitor and improve VetLink performance across VA healthcare system today. PM&C begins after the initial deployment of a VetLink system in a VAMC or CBOC. There are many factors unique to this stage of a VetLink deployment in VA. A typical VetLink deployment modifies the workflows of potentially hundreds of VA employees, and thousands of Veteran patients within each facility. Configuration, training, hardware placement, local workflows/policies, and experience levels of the administrators and end users can all contribute to performance below expected levels. The PM&C team engages with sites after activation and provides subject matter expert support to help site leads develop the experience and expertise to manage VetLink system performance. In addition, thermal paper replacement is required for all deployed kiosks to enable full utilization of the kiosks as they print out the Veterans appointment information, customer surveys, etc. The anticipated period of performance is six months from date of award with three, 12-month options and an additional six-month option, for a total of 48 months.
- Web Link
-
FBO.gov Permalink
(https://www.fbo.gov/notices/801c061486c52df30c13f0996e49762a)
- Document(s)
- Attachment
- File Name: 36C10B18Q2785 36C10B18Q2785_1.docx (https://www.vendorportal.ecms.va.gov/FBODocumentServer/DocumentServer.aspx?DocumentId=4295622&FileName=36C10B18Q2785-000.docx)
- Link: https://www.vendorportal.ecms.va.gov/FBODocumentServer/DocumentServer.aspx?DocumentId=4295622&FileName=36C10B18Q2785-000.docx
- Note: If links are broken, refer to Point of Contact above or contact the FBO Help Desk at 877-472-3779.
- File Name: 36C10B18Q2785 36C10B18Q2785_1.docx (https://www.vendorportal.ecms.va.gov/FBODocumentServer/DocumentServer.aspx?DocumentId=4295622&FileName=36C10B18Q2785-000.docx)
- Record
- SN04918036-W 20180512/180510230614-801c061486c52df30c13f0996e49762a (fbodaily.com)
- Source
-
FedBizOpps Link to This Notice
(may not be valid after Archive Date)
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