SOLICITATION NOTICE
74 -- AppleCare OS Support Preferred
- Notice Date
- 5/3/2018
- Notice Type
- Combined Synopsis/Solicitation
- NAICS
- 511210
— Software Publishers
- Contracting Office
- Federal Reserve, Board of Governors, Procurement (DFM), 20th Street and Constitution Ave, NW, Washington, District of Columbia, 20551, United States
- ZIP Code
- 20551
- Solicitation Number
- 129293
- Archive Date
- 5/22/2018
- Point of Contact
- Eshefolade Reid, Phone: 2028724954
- E-Mail Address
-
eshe.reid@frb.gov
(eshe.reid@frb.gov)
- Small Business Set-Aside
- N/A
- Description
- QTY - 1 - AppleCare OS Support - Preferred Get the IT department-level support you need when deploying iOS, macOS, or macOS Server in your organization. AppleCare OS Support delivers phone and email support for advanced integration, migration, and server operation issues. All three plans provide support for technical issues that require the use of command-line tools for resolution. Whether you have occasional questions or you need assistance on a regular basis, Apple has a plan to fit your requirements. Each plan provides up to one year of coverage.. Depending on the program you select -- Alliance, Preferred, or Select Support -- product features can include unlimited support incidents, up to six designated customer support contacts, one hour response for priority 1 (server down) issues 24/7, an onsite technical review, and more.. AppleCare OS Support - Preferred covers an unlimited number of enterprise-level support incidents for two technical contacts from your organization, provides two-hour response for priority 1 (server down) issues 12 x 7, and assigns a technical account manager to your organization for one year. Award will be made to vendor with a technically acceptable bid and lowest price.
- Web Link
-
FBO.gov Permalink
(https://www.fbo.gov/notices/b69392560ca2fcbee0e2431d7d75ee27)
- Record
- SN04909908-W 20180505/180503230823-b69392560ca2fcbee0e2431d7d75ee27 (fbodaily.com)
- Source
-
FedBizOpps Link to This Notice
(may not be valid after Archive Date)
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