SPECIAL NOTICE
R -- CONSULTANCY SERVICES FOR FEASIBILITY AND DESIGN OF AN IMPROVED CUSTOMER SERVICE CENTER, PILOT CUSTOMER SERVICE AND INNOVATION CENTER FOR THE LIBERIA ELECTRICITY CORPORATION
- Notice Date
- 4/30/2018
- Notice Type
- Special Notice
- NAICS
- 541618
— Other Management Consulting Services
- Contracting Office
- Millennium Challenge Corporation, MCC, Washington DC, 1099 Fourteenth St NW, Suite 700, Washington, District of Columbia, 20005, United States
- ZIP Code
- 20005
- Solicitation Number
- 4A1506-EP-008
- Archive Date
- 7/3/2018
- Point of Contact
- Grant Knutson, Phone: 2027726495
- E-Mail Address
-
knutsongm@mcc.gov
(knutsongm@mcc.gov)
- Small Business Set-Aside
- N/A
- Description
- 1. The United States of America, acting through the Millennium Challenge Corporation ("MCC") and the Government of Liberia (the "Government" or "GOL") have entered into a Millennium Challenge Compact dated October 2, 2015 to help facilitate poverty reduction through economic growth in Liberia (the "Compact") in the amount not to exceed Two Hundred Fifty-Six Million Seven Hundred Twenty-Six Thousand United States Dollars (US$256,726,000) ("MCC Funding"). The Government's access to the MCC Funding expires on January 19, 2021, five years after the Compact entered into force on January 20, 2016. MCA-Liberia was created as the primary entity of the Government responsible for implementing Compact activities and managing the MCC Funding. The goal of the Compact is to reduce poverty through economic growth. Specifically, the Compact seeks to address two binding constraints to economic growth currently existing in Liberia: a) lack of access to reliable and affordable electricity, and b) inadequate road infrastructure. 2. Under the Energy Sector Reform Activity, the Compact aims to support the key institutions responsible for policy making, investment planning, asset management, and oversight of the energy sector, such as the Liberia Electricity Corporation (LEC). Specifically, the Compact will provide support for a new Management Services Contractor (MSC) to improve the management of the LEC while building local capacity for the future sustainable management of the utility. 3. Customer Service in Liberia Electricity Corporation As of March 2018, LEC operates only one Customer Service Center (CSC) located at LEC's Waterside Headquarters in downtown Monrovia. This is the only place in the greater metropolitan area of Monrovia where LEC's customers may request a new service, place a change-of-service request, report a problem or register a complaint. Poor customer and technical support services have been the crux of LEC customer (existing and potential) discontent, especially as the grid has been extended into Greater Monrovia, but prolonged delays in connecting customers occur, and recently connected customers are located relatively far from the CSC at LEC's Waterside headquarters. The current electrification program anticipates expanding from 48,000 customers in May 2017 to over 100,000 in 2019, adding more burden to an already very poor customer service performance at LEC. Transactions carried out at the CSC include correcting assigned meter numbers and credits, filing for refunds, but few commercial transactions (including topping up their pre-payment meter credits or paying their post-paid meter bill or connection fee, which is done offsite). Phone call service requests can, in principle, be made, but are often not answered nor followed up by LEC, which means virtually all customer needs are met at the Waterside CSC. Customers who come to the Waterside CSC face security risks as they traverse the surrounding slum. Many walk-in customers are pregnant women or women with small children, who need to wait long hours in a room with limited seating space or facilities to complete their transactions. In the Customer Service area, one unisex bathroom is provided for both CSC and Technical Services staff, and the daily customers. There is no eating facility, vending machines or canteen on the premises, which contributes to a lack of comfort and health issues for customers who may spend most of the day at the CSC. In addition to the above sub-optimal conditions at the CSC, Customers have complained about the time required and/or difficulty to go to the Waterside facility, as most have to use public transportation and most customers - even historical ones - are located relatively far away. Therefore, LEC not only needs more adequate facilities and improved service approaches and conditions at the Waterside CSC, but also to open decentralized Customer Service Centers located in more convenient locations, especially where new or recently connected customers are located, and designed to properly suit the needs of both attending LEC customer service and technical staff and the customers. 4. Summary Scope of Services The MCA-L seeks the services of a Consultant to perform feasibility studies to help LEC select an appropriate site, prepare preliminary designs for a prototype community-based Customer Service and Innovation Center (CSIC) for LEC and for feasibility studies and an upgraded design for the renovation of the existing CSC at the LEC's Waterside headquarters. The Consultant shall also prepare the design-build tender document package that includes detailed design and construction of the CSC (and renovation of the existing CSC at Waterside) for MCA-L to procure a Contractor for executing a design-build contract following Fédération International des Ingénieurs Conseils (FIDIC) "Conditions of Contract for Plant and Design-Build 1999" ("Yellow Book"). In addition, the Consultant shall prepare the specifications for equipping of the premise to serve the functions and needs of the CSIC as defined with LEC and MCA-L. Equipping the CSIC will be procured separately by MCA-L, based on specifications prepared by the Consultant 5. Indicative Tasks The tasks to be performed by the Consultant shall include, but not be limited to the following: a) Carry out an assessment of the existing CSC at LEC's Waterside Headquarters; b) Assess proposed sites by LEC for the decentralized CSIC and recommend best options; c) Facilitate the final selection of the site for the new CSIC; d) Design a replicable community-based CSIC with the capacity and functions determined by the assessment; e) Propose an improved design for the renovation of the existing Waterside CSC; f) Develop schematic designs for the proposed CSIC and for the renovation of LEC's Waterside CSC; g) Provide initial cost estimates for the CSIC and for the renovation of LEC's Waterside CSC; h) Provide an estimated schedule for carrying out the work at the CSC and CSIC; i) Prepare the design-build tender document packages for MCA-L to procure a Contractor for executing a design-build contract for CSIC and for the renovation of LEC's Waterside CSC. 6. IMPORTANT! This is not a Request for Proposals (RFP). MCA-Liberia is not hereby requesting the submission of proposals in response to this pre-solicitation notice. This is also not intended as a shortlisting process. The purpose of this pre-solicitation notice is for interested and qualified consulting firms to express interest in being placed on MCA-Liberia's mailing list for receiving the RFP when it is released. MCA-Liberia intends to publish a Specific Procurement Notice and release the RFP within the next four weeks. This pre-solicitation notice does not obligate MCA-Liberia to release the RFP or award a contract, nor does it commit MCA-Liberia to pay for any costs incurred in response to this pre-solicitation notice. Consultants interested in receiving the RFP should register their interest by sending an e-mail, giving full contact details of the Consultant to the address below. This will ensure that the Consultant obtain a copy of the RFP and updates about the RFP, after it is released. MCA-Liberia Procurement Agent F & F Building, 2nd Floor 63 UN Drive, Mamba Point Monrovia, Liberia Email: MCALiberiaPA@cardno.com with a copy to: slewionj@mca.gov.lr For Pre-solicitation Notice, please visit: https://mcc.dgmarket.com/tender/20919359 DISCLAIMER: THIS NOTICE IS FOR INFORMATIONAL PURPOSES ONLY. FOR UPDATES ON THIS NOTICE, PLEASE FOLLOW THE FULL ANNOUNCEMENT AT THE LINK PROVIDED. THIS PROCUREMENT IS NOT CONDUCTED UNDER THE FEDERAL ACQUISITION REGULATIONS, IS NOT ADMINISTERED BY THE US GOVERNMENT, AND THE RESULTING AWARD WILL BE MADE BY THE COUNTRY INDICATED IN THE FULL ANNOUNCEMENT. FOR MORE INFORMATION ON THIS PROCUREMENT, PLEASE CONTACT THE PERSON NAMED IN THE FULL ANNOUNCEMENT.
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