SOURCES SOUGHT
D -- IT Tool for Customer Service (ITSM) - RFI
- Notice Date
- 4/26/2018
- Notice Type
- Sources Sought
- NAICS
- 511210
— Software Publishers
- Contracting Office
- Department of Agriculture, Forest Service, WO-AQM IT Support, Albuquerque Service Center, Pan American Bldg, Suite 200, 101 B Sun Ave NE, Albuquerque, New Mexico, 87109, United States
- ZIP Code
- 87109
- Solicitation Number
- 127604-18-R-0004
- Archive Date
- 8/31/2018
- Point of Contact
- Nicolas Nunez-Hidalgo, Phone: 505-563-7379, ,
- E-Mail Address
-
nnunezhidalgo@fs.fed.us, wo_aqm_it_support@fs.fed.us
(nnunezhidalgo@fs.fed.us, wo_aqm_it_support@fs.fed.us)
- Small Business Set-Aside
- N/A
- Description
- Attachment 1: Services Requirements Summary RFI Document The United States Forest Service (FS) is issuing this Request for Information (RFI) to obtain information on companies with the capabilities of providing IT solution. This Request for Information (RFI) is for information purposes only and shall not be construed as a commitment or a promise of a contract by the Government. This is not a solicitation. This notice does not constitute an Invitation for Bid (IFB), Request for Quote (RFQ) or Request for Proposal (RFP), nor does it restrict the Government as to the ultimate acquisition approach. This RFI is issued as Market Research, solely for information and planning purposes. This notice shall not be considered as an obligation on the part of the government to respond, or to acquire any products or services. Any response to this synopsis will be treated as information only. Not responding to this RFI does not preclude participation in any future solicitation, if issued. The U.S. Department of Agriculture (USDA) and the U.S. Forest Service, Washington Office (WO) Acquisition Management (AQM), Information Technology (IT) Support Branch, are conducting market research with this Request for Information (RFI). The RFI will be used to refine UDSA/Forest Service requirements and determine the most suitable approach for acquiring and fulfilling the needs associated with providing an IT solution to support a multi-agency service/help desk and improve IT infrastructure and service delivery. The RFI describes service/help desk agent services facilitated through the IT solution; however, the focus of this RFI is only on the IT solution and not on the service/help desk agent services. The information collected in this RFI will be used to further define the Government's requirements and create the appropriate acquisition strategy. Consequently, do not submit proprietary information in response to this request. All submission information will be considered in finalizing USDA/Forest Service requirements. This RFI shall not be construed as a decision or obligation on the part of the Government to acquire any products or services cited in this notice. The Government will not reimburse respondents for any costs incurred in preparation of a response to this notice. The Government is not seeking elaborate responses, but rather concise, meaningful responses from vendors with expertise to meet its needs. Responses will not be returned. The Government reserves the right to use the responses to this RFI to amend its requirements, acquisition strategy, and associated documents or approaches for this effort. The Government recognizes that it is seeking industry's answers to numerous questions and use cases. Industry should not feel obligated to answer all questions. The Government is interested in industry's ideas, pertinent information, useful suggestions, cautions and areas for potentially innovative IT solutions. As such, the Government is interested in any relevant information that can be provided, even if only a handful of questions are answered. Responses: Please read the attached documents for more in depth instructions. All responses to this Request for Information (RFI) shall be submitted via email to Nicolas Nunez-Hidalgo at nnunezhidalgo@fs.fed.us and to wo_aqm_it_support@fs.fed.us by close of business ( 5:00 PM ET) on May 18, 2018. Please include ITSM RFI 127604-18-R-0004 in the title of the email. Responses received after this date may or may not be considered during solicitation development. No telephone inquiries will be accepted. 52.215-3 Request for Information or Solicitation for Planning Purposes (Oct 1997) (a) The Government does not intend to award a contract on the basis of this solicitation or to otherwise pay for the information solicited except as an allowable cost under other contracts as provided in subsection 31.205-18, Bid and proposal costs, of the Federal Acquisition Regulation. (b) Although "proposal" and "offeror" are used in this Request for Information, your response will be treated as information only. It shall not be used as a proposal. (c) This solicitation is issued for the purpose of: Market Research and planning to support solicitation preparation for the ITSM Solution.
- Web Link
-
FBO.gov Permalink
(https://www.fbo.gov/spg/USDA/FS/WOAQMITS/127604-18-R-0004 /listing.html)
- Record
- SN04902225-W 20180428/180426230932-a6c62add177408fb2887f2eb64f66e62 (fbodaily.com)
- Source
-
FedBizOpps Link to This Notice
(may not be valid after Archive Date)
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