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FBO DAILY - FEDBIZOPPS ISSUE OF APRIL 06, 2018 FBO #5978
DOCUMENT

R -- Virtualization Engineer Support Services - Attachment

Notice Date

4/4/2018
 

Notice Type

Attachment
 

NAICS

541512 — Computer Systems Design Services
 

Contracting Office

Department of Veterans Affairs;Office of Acquisition Operations;Technology Acquisition Center - Austin;1701 Directors Blvd, Suite 600;Austin TX 78744
 

ZIP Code

78744
 

Solicitation Number

36C10A18Q0194
 

Archive Date

5/4/2018
 

Point of Contact

Juan C. Perez, Contract Specialist
 

E-Mail Address

of
 

Small Business Set-Aside

N/A
 

Description

THIS IS A Sources Sought Notice ONLY. The Department of Veterans Affairs (VA) Office of Information & Technology VA has a potential requirement for Virtualization Engineer Support Services. This notice is issued solely for information and planning purposes it does not constitute a Request for Quote (RFQ)/Invitation for Bid (IFB)/Request for Proposal (RFP) or a promise to issue an RFQ, IFB or RFP in the future. This notice does not commit the VA to contract for any supply or service. Further, the VA is not seeking quotes, bids or proposals at this time and will not accept unsolicited proposals in response to this sources sought notice. The VA will not pay for any information or administrative costs incurred in response to this notice. Submittals will not be returned to the responder. Not responding to this notice does not preclude participation in any future RFQ or IFB or RFP, if any is issued. If a solicitation is released, it will be synopsized on the Governmentwide Point of Entry. It is the responsibility of potential offerors to monitor the Governmentwide Point of Entry for additional information pertaining to this requirement. The anticipated NAICS code is: 541512 Computer Systems Design Services and size standard $227.5M. This is follow-on requirement to contract VA248-12-P-5687, awarded to EtherFeat LLC. Publically available information on the prior contract can be found here: https://www.fpds.gov/ezsearch/fpdsportal?indexName=awardfull&templateName=1.4.4&s=FPDSNG.COM&q=va24812p5687&x=21&y=12 Be advised that set-aside decisions may be made based on the information provided in response to this RFI. Responses should be as complete and informative as possible. It is requested that interested offerors respond to the following questions: a. Provide a summary of your technical capability to meet the requirements, including any specific experience with similar requirements. Please include a brief explanation of how you would approach this requirement, including work sizing/process (to include proposed labor categories and estimated number of monthly hours required) and a ROM. This should be limited to no more than 2 pages. Small businesses should also include information as to: 1) The intent and ability to meet set-aside requirements for performance of this effort, if applicable 2) Information as to proposed teaming arrangements, the percentage of work each is to perform and which PWS requirements are planned to be subcontracted, if applicable 3) whether at least 50% of the cost of labor is planned to be expended for prime employees or employees of other eligible small business firms. This should also include the prime planned percentage and if under 50%, the names of the potential team members that may be used to fulfill the 50% requirement. b. In regards to possible cost-savings, are there any tasks/deliverables that you do not believe add value to the requirement and VA should consider removing? c. Please provide any questions, recommendations, or other feedback you may have in regards to this requirement. Below is an excerpt of the draft PWS and a listing of previous questions raised by industry and the responses provided by the Government: BACKGROUND The HSR&D/RR&D Center of Innovation on Disability and Rehabilitation Research (CINDRR) at the James A. Haley Veterans Administration Hospital (JAHVH) in Tampa, Florida requires continuing technical support of the CINDRRVI (CINDRR Virtual Infrastructure) which provides advanced technologies to securely host a virtual environment in support of research initiatives. This gives researchers the ability to access research data along with the tools for reporting and analysis in a secure, virtual working environment. Resources available in the CINDRRVI include: Computing Infrastructure Shared Research Environment Secure and controlled access to data Tools for analysis and publication Remote access availability Database functionality CINDRRVI is a VMware Server driver model and virtualization components. The virtualized environment allows cluster shared volume support and expanded processor and memory support for host systems. These hosts are to share storage resources providing failover, disaster recovery, as well as high performance to insure optimal operability for the CINDRRVI resources. CINDRRVI is designed to handle more than 100 concurrent users with more than 40 users at any given time. The CINDRRVI is located at the VISN 8 Data Center which is collocated at the Orlando VAMC Lakemont Campus at 2500 S. Lakemont Dr, Orlando FL 32814. All hardware components and VMware Infrastructure Architecture layer are supported and maintained by VA OI&T Enterprise Service Line (ESL). SCOPE OF WORK The Contractor shall provide day-to-day operation and support of secure-client connectivity to the CINDRRVI, a virtual data center composed of eight virtual servers in a Windows environment. The current CINDRRVI configuration consists of a Microsoft (MS) file server, a Statistical Analysis System (SAS) terminal server, a MS Internet Information Services (IIS) web server, a MS Structured Query Language (SQL) database server and four MS application servers. Three of these servers are also configured for remote access via the Veteran Health Administration (VHA) Citrix Access Gateway (CAG). The MS SQL database server houses the VHA Traumatic Brain Injury (TBI) Model Systems, the VHA TBI Registry, and the CINDRR Grants and Accounts Management System GAAMS databases all of which contain de-identified sensitive data. Additional databases may be added as needed within CINDRR research scope. The Contractor shall perform CINDRRVI MS Windows network administration support and MS Windows SQL database administration. The Contractor does not install new physical servers nor create virtual servers. NETWORK SUPPORT The Contractor shall provide CINDRRVI network support. The Government estimates requiring approximately eight total network support actions monthly. The Contractor shall perform the network support actions from the following: Provide application support to include the installation and configuration of applications required by CINDRR in completion of research projects scope. Apply OI&T approved software patches/fixes and security updates for all virtual servers Coordinate with VA OI&T ESL to restore backups. Historically the need to restore backups occurs once quarterly. Ensure that the CINDRRVI is managed and operated within the VA 6500 Information Security Handbook. Provide elevated access requests related to the CINDRRVI. Provide responses to OI&T, on request, for adhoc (approximately every two months) Data Calls. Data Calls is a term used within OI&T that calls for a specified action to be performed, generally, in a timely manner Provide on-call maintenance support for off-hours as needed to patch and maintain software and to resolve critical issues. A critical issue is when three or more virtual servers are offline at a time. The Contractor shall respond to critical issues within four hours and non-critical issues within two business days. The Contractor shall provide problem resolution support when critical and non-critical issues occur, which can occur during off-hours, and on weekends and holidays. Historically, critical issues have occurred two times annually and are included in the eight monthly network support actions. MS WINDOWS SQL DATABASE ADMINISTRATION The Contractor shall perform technical and administrative services necessary to maintain a working SQL database and web interface application to include troubleshooting and fix, daily backups, user login and password creation. The Contractor shall provide the following database administration services: Provide technical support to enable database use, approximately one time per month, to the VHA TBI Model Systems, the VHA TBI Registry, and CINDRR GAAMS databases Provide database maintenance of SQL databases. Database maintenance activities shall include adding new user accounts and removing old user accounts. Inquiries shall come directly from the CINDRRVI Project Manager and are estimated at approximately 12 inquiries per year. Spot check database backups and restore database backups. Historically the need to restore database backups occurs once quarterly. Ensure that the database recovers from errors such as data entry errors, hardware or software failures, and virus or bug problems.
 

Web Link

FBO.gov Permalink
(https://www.fbo.gov/notices/716d9955d54a09839d185f4dc9579b90)
 

Document(s)

Attachment
 

File Name: 36C10A18Q0194 36C10A18Q0194.docx (https://www.vendorportal.ecms.va.gov/FBODocumentServer/DocumentServer.aspx?DocumentId=4202455&FileName=36C10A18Q0194-000.docx)

Link: https://www.vendorportal.ecms.va.gov/FBODocumentServer/DocumentServer.aspx?DocumentId=4202455&FileName=36C10A18Q0194-000.docx

 

Note: If links are broken, refer to Point of Contact above or contact the FBO Help Desk at 877-472-3779.
 

Record

SN04878368-W 20180406/180404231436-716d9955d54a09839d185f4dc9579b90 (fbodaily.com)
 

Source

FedBizOpps Link to This Notice
(may not be valid after Archive Date)

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