Loren Data's SAM Daily™

FBO DAILY - FEDBIZOPPS ISSUE OF SEPTEMBER 24, 2017 FBO #5784
DOCUMENT

R -- Dispatch & Switchboard Services Base and four Option Yrs. - Attachment

Notice Date

9/22/2017
 

Notice Type

Attachment
 

NAICS

561421 — Telephone Answering Services
 

Contracting Office

Department of Veterans Affairs;VA Healthcare System;Network Contracting Office NCO (10);3140 Governor ™s Place Blvd. Suite 210;Kettering OH 45409-1337
 

ZIP Code

45409-1337
 

Solicitation Number

VA25017Q1247
 

Response Due

9/27/2017
 

Archive Date

10/27/2017
 

Point of Contact

Adoniss Gibson
 

E-Mail Address

Contracting Point of Contact
(Adoniss.Gibson@va.gov)
 

Small Business Set-Aside

Total Small Business
 

Description

ATEMENT OF WORK (SOW) as of 10/01/2017 1. Contract Title. Contract Dispatcher/Switchboard Operator Services 2. Background. Contract Weekend Dispatcher/Switchboard operators provides coverage on weekends and Federal Holidays. Shifts are 8hrs and start at 2330hrs on Friday and ends at 2330hrs on Sunday. Federal Holidays that fall during the week is covered from 0730hrs to 1530hrs. Without the contract Dispatchers more full time employees would be needed to cover the shifts. Dispatch is mandated to be manned 24/7. 3. Scope. Dispatcher will work as a team member under the supervision of the Watch Commander or Officer-in-charge. Tasks will include, but not be limited to, the following: a. Radio operation to maintain constant communication with police officers. b. Dispatching police officers to all emergency situations. c. Paging or recalling emergency personnel promptly, when necessary. d. Answering phones promptly and courteously. e. Operating switchboard f. Operating computer to maintain log of events and action taken. g. Operating overhead paging system, when necessary. h. Operating photocopier i. Operating FAX machine j. Monitoring alarms and security cameras k. Operating L.E.A.D.S. terminal l. Operating Photo Identification camera m. Operating laminator n. VAPS 4. Specific Tasks. Dispatcher will work as a team member under the supervision of the Watch Commander or Officer-in-charge. Tasks will include, but not be limited to, the following: a. Radio operation to maintain constant communication with police officers. b. Dispatching police officers to all emergency situations. c. Paging or recalling emergency personnel promptly, when necessary. d. Answering phones promptly and courteously. e. Operating switchboard f. Operating computer to maintain log of events and action taken. g. Operating overhead paging system, when necessary. h. Operating photocopier i. Operating FAX machine j. Monitoring alarms and security cameras k. Operating L.E.A.D.S. terminal l. Operating Photo Identification camera m. Operating laminator n. VAPS 2. All scheduling will be coordinated with the Operations Officer, Police and Security Section, Protective Service, and the names of the individuals scheduled will be provided to him/her, seven days in advance. 3. The VA Medical Center reserves the right to refuse the services of any personnel provided due to failure to perform, infraction of rules and regulations, improper conduct, etc. Immediate action may be taken to remove any personnel. 4. Upon execution of this contract document, a list of personnel to provide services shall be forwarded for review. All personnel provided will be subject to a criminal history background check prior to providing services at our facility. Personnel provided will be trained in L.E.A.D.S. and employment will be subject to successful testing for this function. Each contract employee will be required to attend 8 hours training and orientation during the hours of 7:30 am through 4:pm, Monday through Friday and scheduled in advance with the Operations Officer. A minimum of 4 hours hands-on training to be conducted during non-administrative hours prior to first scheduled work shift. Additional on-the-job training to be provided during scheduled work hours, as needed. 5. Personnel provided must show courtesy and be of professional demeanor at all times. Casual attire is acceptable when in good taste (no shorts, bare midriffs, etc.). 6. The services to be performed by the contractor will be performed in accordance with VA policies and procedures and the regulations of the medical staff by-laws of the VA facility. 7. The services to be performed by the contractor will be under the direction of the Operations Officer, Police & Security Section, Protective Services, VA Medical Center, Chillicothe, Ohio. 4.1 Task 1 - Enterprise Management Controls. N/A Deliverables: Contract Management Plan Monthly Status Report 4.2 Task 2. N/A 4.2.1 Subtask 1. N/A 4.2.2 Subtask 2. N/A Deliverables: N/A 5. Performance Monitoring QUALITY ASSURANCE: a. The contractor will have an on-going quality assurance and/or quality improvement program designed to objectively and systematically measure, assess, and improve performance to enhance patient care and all patient care services. MONITORING PROCEDURES a. Contract employee(s) will be monitored for complete contract compliance and to ensure that all services called for under this contract have been received by the VA Medical Center. Contract personnel will be monitored quarterly and contractor will be notified of any deficiencies (see Attachment A). b. The Operations Officer, Police and Security Section, Protective Services or his/her designee will be responsible for verifying services rendered and contract compliance. c. The VA will maintain a sign-in/sign-out log. Contract employees will sign-in upon arrival at the VA and sign-out when leaving the VA. The log will provide for individual name, date, hour of arrival and hour of departure. d. The sign-in/sign-out log will be reviewed in order to verify services rendered and certify payments. A copy will be faxed each Monday to contractor and to Acquisition Section, AMMS. 6. Security Requirements All contractor employees who require access to the Department of Veterans Affairs' computer systems shall be the subject of a background investigation and must receive a favorable adjudication from the VA Office of Security and Law Enforcement prior to contract performance.   This requirement is applicable to all subcontractor personnel requiring the same access.   If the investigation is not completed prior to the start date of the contract, the contractor will be responsible for the actions of those individuals they provide to perform work for VA. 1. Position Sensitivity - The position sensitivity has been designated as LOW RISK. 2. Background Investigation - The level of background investigation commensurate with the required level of access is NATIONAL AGENCY CHECK WITH WRITTEN INQUIRIES. 3. Contractor Responsibilities The contractor shall bear the expense of obtaining background investigations. If the investigation is conducted by the Office of Personnel Management (OPM), the contractor shall reimburse VA within 30 days. The contractor shall prescreen all personnel requiring access to the computer systems to ensure they maintain a U.S. citizenship and are able to read, write, speak and understand the English language. (c) The contractor shall submit or have their employees submit the following required forms to the VA Office of Security and Law Enforcement within 30 days of receipt: (i) Standard Form 85P, Questionnaire for Public Trust Positions (ii) Standard Form 85P-S, Supplemental Questionnaire for Selected Position (iii) FD 258, U.S. Department of Justice Fingerprint Applicant Chart (iv) VA Form 0710, Authority for Release of Information Form (v) Optional Form 306, Declaration for Federal Employment (vi) Optional Form 612, Optional Application for Federal Employment (d) The contractor, when notified of an unfavorable determination by the Government, shall withdraw the employee from consideration from working under the contract.   (e) Failure to comply with the contractor personnel security requirements may result in termination of the contract for default. 7. Government-Furnished Equipment (GFE)/Government-Furnished Information (GFI). PIV card for all 6 employees. 8. Other Pertinent Information or Special Considerations. Successful completion of L.E.A.D.S terminal testing and any subsequent refresher training. Successful completion of Intrusion Detection System training and any subsequent refresher training. a. Identification of Possible Follow-on Work. N/A b. Identification of Potential Conflicts of Interest (COI). None Known. c. Identification of Non-Disclosure Requirements. Dispatchers will have access to VISTA, Patient Listing, LEADS terminal and the VA Police (VAPS reporting system). d. Packaging, Packing and Shipping Instructions. N/A e. Inspection and Acceptance Criteria. N/A 9. Risk Control N/A 10. Place of Performance. Chillicothe VAMC 17273 St Rt 104 Chillicothe, Oh. 45601 Bldg 18, VAPD. 11. Period of Performance. Effective Start date would be 10-01-2017 through 9-30-17. Renewable for up to 4 years. 12. Delivery Schedule. N/A
 

Web Link

FBO.gov Permalink
(https://www.fbo.gov/spg/VA/DaVAMC552/DaVAMC552/VA25017Q1247/listing.html)
 

Document(s)

Attachment
 

File Name: VA250-17-Q-1247 VA250-17-Q-1247.docx (https://www.vendorportal.ecms.va.gov/FBODocumentServer/DocumentServer.aspx?DocumentId=3812867&FileName=VA250-17-Q-1247-000.docx)

Link: https://www.vendorportal.ecms.va.gov/FBODocumentServer/DocumentServer.aspx?DocumentId=3812867&FileName=VA250-17-Q-1247-000.docx

 

Note: If links are broken, refer to Point of Contact above or contact the FBO Help Desk at 877-472-3779.
 

Place of Performance

Address: Department of Veterans Affairs;Chillicothe VA Medical Center;17273 State Route 104;Chillicothe, Ohio

Zip Code: 45601-9718
 

Record

SN04690781-W 20170924/170922231507-52b1479da5798bddf76d55f196d00d4a (fbodaily.com)
 

Source

FedBizOpps Link to This Notice
(may not be valid after Archive Date)

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