SPECIAL NOTICE
R -- Call Forecasting
- Notice Date
- 2/8/2017
- Notice Type
- Special Notice
- NAICS
- 561422
— Telemarketing Bureaus and Other Contact Centers
- Contracting Office
- Federal Retirement Thrift Investment Board, Office of Financial Service, Office of the Chief Financial Officer, 77 K Street NE, Suite 1000, Washington, District of Columbia, 20002, United States
- ZIP Code
- 20002
- Solicitation Number
- TIB-2017-RFI-0003
- Archive Date
- 2/16/2017
- Point of Contact
- Linda K. Bethke-Cyr,
- E-Mail Address
-
FRTIBContracting@tsp.gov
(FRTIBContracting@tsp.gov)
- Small Business Set-Aside
- N/A
- Description
- TSP Call Forecasting - NAICS Code 561422 Solicitation Number: TIB-2017-RFI-0003 Notice Type: Special Notice February 8, 2017 Federal Retirement Thrift Investment Board 77 K Street NE, Suite 1000 Washington, DC 20002 Synopsis: This is a NOTICE OF INTENT TO AWARD A SOLE SOURCE CONTRACT under authority of 41 U.S.C. 1901 and 3304, FAR 6.302-1, 13.106-1(b), and 13.501(a)(1)(ii), only one responsible source and no other supplies or services will satisfy the agency requirements. The Agency intends to award a sole source contract to Human Numbers LLC., 4915 Silver Leaf Drive, Cummings GA 30040 to procure services in support of the Federal Retirement Thrift Investment Board (FRTIB). This action will result in a Firm Fixed Price contract with a period of performance of 12 months and four one-year options with a total contract cost estimated at $300,000.00. The procurement will be classified under North American Industry Classification System (NAICS) 561422. The contractor shall provide support to FRTIB with Thrift Savings Plan (TSP) program to provide call forecasting services as a whole and for each call center vendor. Under this contract, the contractor shall perform the following tasks: • Participate in monthly forecast strategy sessions, which include a review of current forecasts, forecast performance, managing forecasting factors to plan for upcoming events, and to provide assistance in implementation of workforce management methodologies. • Create and deliver half hourly volume forecasts by month by site to include call volume forecasts, AHT forecasts and phone staffing forecasts. Provide copy in advance of monthly strategy session • Provide charting of forecast vs. actual volumes, staffing, and other metrics that provide insight on forecast accuracy. • Generate a monthly call volume forecast for a rolling twelve month period that is updated each month along with the interval level forecast. • Revise forecasts as requested when events push variance levels higher than desired (typically more than 10 to 15 percent error). • Create and deliver annual forecasts of future projections requested on an ad-hoc basis. • Create and deliver forecasts related to non-call work volumes (i.e., e-message/e-mail, written correspondence, fulfillment, participant count, etc.) on an ad-hoc basis. THIS NOTICE OF INTENT IS NOT A REQUEST FOR PROPOSALS OR QUOTATIONS. No solicitation package will be issued. A determination by the Government not to compete this proposed action based upon responses to this notice is solely within the discretion of the Government. Information received will be considered solely for the purpose of determining whether conducting a competitive procurement is in the best interest of the Government. All responses received by 1:00PM EST on February 15, 2017 will be considered by the Government. This notice is not a request for competitive proposals/quotes. All information submitted should support the offeror's capability to perform the requirement and shall be furnished at no cost or obligation to the Government. Responses must be in writing and must provide clear and concise documentation indicating an offeror's capability to provide these services. Verbal responses are not acceptable and will not be considered. Questions shall be submitted electronically to Linda K. Bethke-Cyr at email FRTIBContracting@tsp.gov.
- Web Link
-
FBO.gov Permalink
(https://www.fbo.gov/spg/FRTIB/OA/WashingtonDC/TIB-2017-RFI-0003/listing.html)
- Record
- SN04395880-W 20170210/170208234658-92683fc69a6400bce7be14b4e12c7eef (fbodaily.com)
- Source
-
FedBizOpps Link to This Notice
(may not be valid after Archive Date)
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