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FBO DAILY - FEDBIZOPPS ISSUE OF OCTOBER 01, 2016 FBO #5426
DOCUMENT

R -- Advancing Veterans Access via Telephone Services COR: Scott Ballard VA101C60430 - Attachment

Notice Date

9/29/2016
 

Notice Type

Attachment
 

NAICS

541618 — Other Management Consulting Services
 

Contracting Office

Department of Veterans Affairs;Program Contracting Activity Central;6150 Oak Tree Blvd, Suite 300;Independence OH 44131
 

ZIP Code

44131
 

Solicitation Number

VA70116R0131
 

Response Due

8/19/2016
 

Archive Date

1/6/2017
 

Point of Contact

yolanda.ray@va.gov
 

E-Mail Address

yolanda.ray@va.gov
(yolanda.ray@va.gov)
 

Small Business Set-Aside

N/A
 

Award Number

VA701-16-C-0032
 

Award Date

9/29/2016
 

Awardee

KT CONSULTING, INC.;2327 S HARDY DR;TEMPE;AZ;85282
 

Award Amount

$1,134,830.66
 

Description

AWARD NOTICE The Veterans Health Administration (VHA), Program Contracting Activity Central (PCAC) has awarded Contract VA101-16-C-0032 to KT Consulting, Inc. for the 2016 Advancing Veterans Access via Telephone Support services (AVAT). The Contractor shall provide direct support to VHA for the purpose of supporting VHA with call and contact centers, while extending and improving upon the deliverables included in Managing Veterans Access via the Telephone (MVAT), Improving Veterans Access via the Telephone (IVAT) and MyVA Call Center Study (CCS). Advancing Veterans Access via the Telephone (AVAT) builds on the objectives and goals provided by the MyVA Veterans Experience (VE) office. This guidance seeks to enhance and improve Veterans' and Employees' experience across VA, including Veterans supported by call centers across VHA at the VISN, VAMC, and CBOC environments. The Contractor shall support a focused effort to assist leadership in markedly improving access to care and services via the telephone, along with consultation resulting in improved opportunities to address alternative contact modalities within VA's contact management environment. The objective is to transform VHA's contact management at the VISN, VAMC, and CBOC levels from an improvement system of limited national-level impact to a robust and comprehensive process improvement system that embraces an iterative approach. The award is a Single-Award, Firm-Fixed-Price (FFP) Contract. The period of performance is 12 months from the date of award/effective date with two (2) twelve (12) month option periods. The total amount of the contract is $maximum value for the life of the contract is $3,472,552.55.
 

Web Link

FBO.gov Permalink
(https://www.fbo.gov/spg/VA/ISC/OISC/VA70116R0131/listing.html)
 

Document(s)

Attachment
 

File Name: VA701-16-C-0032 VA701-16-C-0032_1.docx (https://www.vendorportal.ecms.va.gov/FBODocumentServer/DocumentServer.aspx?DocumentId=3033594&FileName=VA701-16-C-0032-000.docx)

Link: https://www.vendorportal.ecms.va.gov/FBODocumentServer/DocumentServer.aspx?DocumentId=3033594&FileName=VA701-16-C-0032-000.docx

 

Note: If links are broken, refer to Point of Contact above or contact the FBO Help Desk at 877-472-3779.
 

Record

SN04292748-W 20161001/160929235157-9127ea965de0233ccf4dce2b5d501f51 (fbodaily.com)
 

Source

FedBizOpps Link to This Notice
(may not be valid after Archive Date)

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