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FBO DAILY - FEDBIZOPPS ISSUE OF MAY 15, 2016 FBO #5287
DOCUMENT

R -- Department of Veterans Affairs Real Estate Owned and Portfolio Servicing Contract (RPSC) - Attachment

Notice Date

5/13/2016
 

Notice Type

Attachment
 

NAICS

531311 — Residential Property Managers
 

Contracting Office

Strategic Acquisition Center - Frederick;Department of Veterans Affairs;321 Ballenger Center Drive, Suite 125;Frederick MD 21703
 

ZIP Code

21703
 

Solicitation Number

VA119A16N0165
 

Response Due

6/2/2016
 

Archive Date

8/1/2016
 

Point of Contact

Corey Mann
 

E-Mail Address

Cody<br
 

Small Business Set-Aside

N/A
 

Description

Department of Veterans Affairs Real Estate Owned and Portfolio Servicing Contract (RPSC) Request for Information (RFI) The Department of Veterans Affairs (VA) Loan Guaranty Service (LGY) administers a home loan program that promotes home ownership among our nation's Veterans and active duty personnel. The program provides Federal home loan guarantees on residential property purchased by Veterans and service members. As a byproduct of the guarantee program, VA may become the holder of Real Estate Owned (REO) properties. VA also has a portfolio of loans that requires full mortgage servicing including but not limited to customer service functions, tax payments, and insurance payments. VA procures contractors to manage the REO assets and provide servicing for VA's portfolio of loans. THIS IS A REQUEST FOR INFORMATION (RFI) ONLY (as defined in FAR 15.201(e)), this is not a solicitation. Solicitations are not available at this time. Requests for a solicitation will not receive a response. The VA is seeking information on potential solutions and approaches for achieving the goals of their REO-Portfolio business area. Parties responding to this RFI may receive invitations to provide face-to-face presentations of their business process as part of VA's information gathering efforts. VA has attached a draft copy of the Performance Work Statement (PWS) to help in understanding the scope of the contract. VA's primary objective of this RFI is to collect information regarding the following: 1. Provide a list and description of all relevant services your company has to offer. 2. Are any areas of your operation outsourced or subcontracted? Please describe those areas. If outsourced or subcontracted, how long has your firm worked with that company? When does that contract expire? What changes do you anticipate with the relationship? 3. VA expects rapid and complete responses to inquiries. How does your staff assure compliance? 4. VA has a long standing history of paying for RPSC services using the following billing model. Given this work what range of prices would your company anticipate bidding? MMF - Management and Marketing Fee (flat fee paid for service provider's overhead and profits upon final disposition) PPF - Property Preservation Fee (flat fee paid for property preservation services to include on-going maintenance costs etc. upon acceptance of property by service provider) REO reimbursable costs (costs not included in the PPF such as appraisal costs, costs incurred in obtaining possession, costs that exceed normal agreed upon PPF costs, etc. These are invoiced to VA by the service provider after final disposition) Servicing performing loans (Basis points per loan) Servicing non-performing loans (Basis points per loan) Servicing Reimbursable 5. What changes to the invoicing model specified in question four would you suggest? How would these changes benefit the government? 6. Does your company have all appropriate and current licenses to service loans and manage REO properties in all 50 states AND all US Territories and possessions? 7. VA expects full production readiness within 90 days of contract execution. Assuming award on day zero, describe major milestones to achieve full production. Include implementation details on transferring of existing REO inventory, integration with VA systems, providing VA with access to the contractor's system(s), testing of systems, and production. VA assumes that by day 90 all contractor systems and necessary interfaces will be are up and running, initial SOP's are in place and all parties are prepared to transfer active loans and REO properties. 8. Does your firm currently have (or within the past 5 years had) a contract with the U.S. Government related to loan servicing and property disposition? If yes, provide a detailed summary of that work. Please provide a reference (name, phone, email) and the contract numbers. 9. Is your firm currently limited by any consent orders with any federal regulatory department, agency or commission? If yes, please describe. 10. VA has a history of including the following services in the PPF. (Included with exhibits as Attachment G) Assuming VA continues to leverage the flat fee models, please describe what changes you would suggest and how would that benefit the government. What model other than a flat fee would your company recommend and how would it benefit the government? Upon acquisition of a vacant property what do you consider to be included in initial services/property preservation? 11. What is your process to prevent HOA late fees and/or penalties? 12. VA regularly performs REO property field audits and requires property availability from possession through disposition. How would you ensure VA inspectors have access? 13. How would you ensure re-winterization after purchaser inspections? 14. VA occasionally rents REO properties to tenants due to tenant protection laws. VA also is occasionally called on to rent in the event of disasters. Does your company have experience in renting properties? If so please describe your program/process. 15. The majority of occupants that reside in VA's REO properties are Veterans. What is your process for complying with the Servicemembers Civil Relief Act (SCRA) requirements in regard to possession actions? 16. What services does your company include in standardized servicing? Given VA's requirements, what additional (specialized) services do you anticipate implementing? 17. What servicing system does your company use? Did your company develop this system internally? Is it licensed? If your company did not develop it, is it a contracted third party system? Please describe. If it is third party what are the continuing arrangements? How long will the current arrangement last? Do you anticipate any changes? 18. Describe your company's loss mitigation strategies. What additional specialized outreach do you anticipate given this requirement? 19. Describe your company's standard customer outreach. What additional specialized outreach do you anticipate given this requirement? 20. Where are your call centers located and how does your company track their performance? What hours are your call centers open (please reply in Eastern Standard Time)? 21. As a document custodian, describe the facilities, processes, controls, etc. to ensure the appropriate care of documents. Please address hard and soft copies. 22. As part of this contract, your company would be required to offer VA Vendee loans on behalf of the VA. What prior experience do you have concerning the origination of mortgage loans? Is your loan origination system set up to add new products? 23. Does your company have any competing loan products that will cannibalize VA's Vendee product? How would you ensure our mortgage loan product (VA vendee mortgage) is competitively marketed in conjunction with your own loan products? 24. Describe the way in which you process a loan application from the customer's perspective. How do you take applications? How are customers updated throughout the process? How do you ensure overall customer satisfaction? 25. How does your system enhancement process work? Are enhancements completed in house or by an outside contractor? 26. Describe your system development and release schedules. ? INSTRUCTIONS FOR RESPONDING TO THIS RFI CONFIDENTIALITY: No proprietary, classified, confidential, or sensitive information should be included in your response. The Government reserves the right to use any non-proprietary technical information in any resultant solicitation(s). Response Format/Page Limitations: The overall total page limit for responses to this RFI is ten (30) pages. Response submissions should be submitted in Microsoft Word format with Times New Roman font, 12 pt. or greater font size. Interested parties should limit marketing material in order to allow sufficient space for adequately, directly, and substantively responding with the information of most interest to the Government. In all correspondence relevant to this RFI please identify it as a response to the VA RPSC RFI and refer to the identifying number of VA119A-16-N-0165. Any organization responding to this notice should ensure that its response is complete and sufficiently detailed. Respondents are requested to limit responses to the information, and in the format provided below. Submission: Responses to this RFI shall be submitted to Corey Mann and Robert Cody via email at corey.mann@va.gov and Robert.cody2@va.gov no later than June 2, 2016 at 2:00PM ET. Questions: No Questions are being accepted at this time. Depending upon the responses received, VA may request additional information, may conduct future question and answer sessions, or may conduct meetings or an industry day.
 

Web Link

FBO.gov Permalink
(https://www.fbo.gov/spg/VA/AFMLOVASS/VASSMD/VA119A16N0165/listing.html)
 

Document(s)

Attachment
 

File Name: VA119A-16-N-0165 VA119A-16-N-0165.docx (https://www.vendorportal.ecms.va.gov/FBODocumentServer/DocumentServer.aspx?DocumentId=2731556&FileName=VA119A-16-N-0165-000.docx)

Link: https://www.vendorportal.ecms.va.gov/FBODocumentServer/DocumentServer.aspx?DocumentId=2731556&FileName=VA119A-16-N-0165-000.docx

 

File Name: VA119A-16-N-0165 RFI Part 3 Attachment A RPSC Related Documents.pdf (https://www.vendorportal.ecms.va.gov/FBODocumentServer/DocumentServer.aspx?DocumentId=2731557&FileName=VA119A-16-N-0165-001.pdf)

Link: https://www.vendorportal.ecms.va.gov/FBODocumentServer/DocumentServer.aspx?DocumentId=2731557&FileName=VA119A-16-N-0165-001.pdf

 

File Name: VA119A-16-N-0165 RFI Part 4 Attachement D Reporting Library.pdf (https://www.vendorportal.ecms.va.gov/FBODocumentServer/DocumentServer.aspx?DocumentId=2731558&FileName=VA119A-16-N-0165-002.pdf)

Link: https://www.vendorportal.ecms.va.gov/FBODocumentServer/DocumentServer.aspx?DocumentId=2731558&FileName=VA119A-16-N-0165-002.pdf

 

Note: If links are broken, refer to Point of Contact above or contact the FBO Help Desk at 877-472-3779.
 

Record

SN04116847-W 20160515/160513234620-6c5b137cf7b6e6a70661b1f0a363762a (fbodaily.com)
 

Source

FedBizOpps Link to This Notice
(may not be valid after Archive Date)

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