SPECIAL NOTICE
D -- MEDCOM Telemedicine/Telehealth IT Platform
- Notice Date
- 4/4/2016
- Notice Type
- Special Notice
- NAICS
- 511210
— Software Publishers
- Contracting Office
- Department of the Army, U.S. Army Medical Command, Center for Health Care Contracting, ATTN: MCAA C BLDG 4197, 2107 17TH Street, Fort Sam Houston, Texas, 78234-5015
- ZIP Code
- 78234-5015
- Solicitation Number
- W81K04-16-T-TMIP
- Archive Date
- 4/29/2016
- Point of Contact
- Dawn E. Simington, Phone: 2102213154, Yesenia C. Rodriguez, Phone: 2102214179
- E-Mail Address
-
dawn.e.simington.civ@mail.mil, yesenia.c.rodriguez2.civ@mail.mil
(dawn.e.simington.civ@mail.mil, yesenia.c.rodriguez2.civ@mail.mil)
- Small Business Set-Aside
- N/A
- Description
- THIS IS A REQUEST FOR INFORMATION (RFI) ONLY; it is not a Solicitation (i.e. Request for Proposal, Request for Quotation, or Invitation for Bids) or an indication that the Health Readiness Contracting Office (Provisional) (HRCO(P)) (formerly the Center for Health Care Contracting (CHCC)) will contract for the services contained in the RFI. This RFI is part of a Government market research effort to determine the scope of industry capabilities and interest and will be treated as information only. Responses to this notice are not offers and cannot be accepted by the Government to form a binding contract. Responses to this RFI are strictly voluntary and the Government will not pay respondents for information provided in response to this RFI. Responses to this RFI will not be returned and respondents will not be notified of the result of the review. If a Solicitation is issued, it will be announced on the Federal Business Opportunities website http://www.fbo.gov at a later date, and all interested parties must respond to that Solicitation announcement separately from any response to this announcement. This RFI does not restrict the Government's acquisition approach on a future Solicitation. Questions for industry are attached to this announcement. RESPONSES: Respondents to this RFI are to describe their interest and ability to perform the requirements summarized within this notice. Responses are to contain (1) company name, (2) CAGE code, (3) mailing address, (4) primary point of contact information, to include telephone number and email address and (5) to be of greatest value to the Government, provide responses to the QUESTIONS FOR INDUSTRY (below). Responses should be formatted as either MS Word (.doc) or Adobe Portable Document Format (.pdf) and should be limited to a maximum of ten (10) pages. Proprietary/Competition Sensitive information (appropriately marked) will be protected from disclosure to the greatest extent practical, however it is preferred that respondents do not provide proprietary or otherwise restricted responses. Responses should be submitted to the contract specialist at dawn.e.simington.civ@mail.mil no later than 4:00 PM CDT, April 14, 2016. No faxes, courier delivered, or telephone inquiries/submissions will be accepted. Description of Requirement/Background: 1. On 3 Feb 2016, The Assistant Secretary of Defense for Health Affairs signed a memorandum titled "Provision of Telemedicine at a Patient's Location" authorizing the patient's home, or other patient location, as a site for patients to receive health care services. Therefore, when clinically appropriate, patients are able to access their providers through telecommunications technology instead of a traditional in-office face-to-face visit. 2. The Military Health System defines telehealth as the use of telecommunications and information technologies to provide health assessment, treatment, diagnosis, intervention, consultation, supervision, education, and information across distances. A clinical video teleconference (VTC) is one type of telehealth capability that uses secure VTC to enable a provider located inside a military treatment facility to provide medical care to a patient located at home or in another location. 3. Telehealth to the patient's location is another means by which the Army Medical Department (AMEDD) can expand options for accessing care and services. Telehealth to the patient's location identifies two major access points for live two-way clinical encounters - telephone and video visit access. The term "virtual visits" denotes both telephone and video visit capabilities to access health care services. Virtual visit encounters involve medical decision making by a licensed provider directly responsible for the management of the patient's care. The AMEDD is in the enterprise planning process to acquire and leverage a virtual visit IT platform in support of increasing access to care, quality, and patient satisfaction. QUESTIONS FOR INDUSTRY: The Government desires that respondents offer their experience and recommendations on the following questions related to the requirement. 1. Does your company offer a commercial off the shelf virtual visit IT platform product with the capabilities to process health assessment, treatment, diagnosis, intervention, consultation, supervision, education, and information across distances? If so, please identify the product? If not, would software or some other type of IT platform need to be developed? Please discuss. 2. How would the IT platform process or transmit a patient's request for an appointment? a. What steps are taken to schedule a patient? b. Would the IT platform have the capability to automatically find an available provider, and/or how would the patient's request be processed? Is there a need for a scheduling department? c. Would the IT platform enable patients to self-schedule an appointment? 3. What are the standard capabilities and functions that come with IT platforms? a. What are the minimum bandwidth requirements? b. What are the low bandwidth and mobile options? c. Would the IT platform be able to re-distribute communications and workloads? d. Would the IT platform have the capability to allow the patient to request technical help before or during a virtual session? If so, how? If not, what is recommended? e. Would the IT platform have the ability to communicate via alternate media channels(e.g. image and document uploads, text messages, secure messaging, and text chat)? f. For audio and/or video recordings, what would be the IT platform's extra capabilities (e.g. view, modify, or compress images or information)? 4. What are the limitations, restrictions, and potential risks of an IT platform? 5. Do the IT platforms have a built-in patient screening and medical history questionnaire? 6. Are the IT platforms turnkey? a. If not, what does the health care system have to do to make the platform operational? b. What are the platform's system maintenance requirements? c. Who will perform the system maintenance requirements? d. What are the basic IT security standards the IT platform would employ? 7. What are the end users and health care personnel training requirements? 8. Does the IT platform have a training module for patients and providers to explain how to use the virtual visit capability (e.g. web portal, app, secure messaging)? 9. What equipment and/or devices are required for the patients and health care staff to use the IT platform? 10. What performance metrics and measurements does the IT platform capture? a. Are the IT platforms able to capture additional metrics that the health care system provides? b. At a minimum, are the following metrics captured? • Number of no-show visits • Average waiting time in seconds to be seen by a provider, ad-hoc reporting, and latency requirements • Length of time from the patient scheduling an appointment in the portal and the actual appointment date c. Does the system provide a web based administrator interface to enable real-time quality metrics? 11. How many simultaneous users does the system support? Is there a maximum limit of users (e.g. facility, provider and/or patient capitation limits)? 12. Does the system have the ability to support wired or wireless interface with peripheral devices incorporating patient data? 13. How does the IT platform verify a patient's identity? 14. How does the IT platform validate integrity of the messages from source to destination at the application layer? POINTS OF CONTACT: Dawn E. Simington, Contract Specialist, 210-221-3154, dawn.e.simington.civ@mail.mil and Yesenia C. Rodriguez, Contracting Officer, 210-221-4179, yesenia.c.rodriguez2@mail.mil
- Web Link
-
FBO.gov Permalink
(https://www.fbo.gov/spg/USA/MEDCOM/DADA10/W81K04-16-T-TMIP/listing.html)
- Record
- SN04071479-W 20160406/160404234106-a939507eb63a27788d9c999a44a5c2a0 (fbodaily.com)
- Source
-
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