SOURCES SOUGHT
D -- Headquarters Information Technology Support Services (HITSS) III
- Notice Date
- 3/2/2016
- Notice Type
- Sources Sought
- NAICS
- 541512
— Computer Systems Design Services
- Contracting Office
- NASA/Goddard Space Flight Center, NASA Headquarters Acquisition Branch, Code 210.H, Greenbelt, Maryland, 20771, United States
- ZIP Code
- 20771
- Solicitation Number
- NNH16579608Q
- Archive Date
- 4/29/2016
- Point of Contact
- Candis J. Edwards, Phone: 3012866718, Craig Keish, Phone: 3012864240
- E-Mail Address
-
Candis.Edwards@nasa.gov, Craig.F.Keish@nasa.gov
(Candis.Edwards@nasa.gov, Craig.F.Keish@nasa.gov)
- Small Business Set-Aside
- Competitive 8(a)
- Description
- The National Aeronautics and Space Administration (NASA) Headquarters (HQ) is seeking capability statements from all interested parties, including Small, Small Disadvantaged (SDB), 8(a), Woman-owned (WOSB), Veteran Owned (VOSB), Service Disabled Veteran Owned (SD-VOSB), Historically Underutilized Business Zone (HUBZone) businesses, and Historically Black Colleges and Universities (HBCU)/Minority Institutions (MI) for the purposes of determining the appropriate level of competition and/or small business subcontracting goals the Headquarters Information Technical Services Support (HITSS) follow-on contract. The Government reserves the right to consider a Small, 8(a), Woman-owned (WOSB), Service Disabled Veteran (SD-VOSB), or HUBZone business set-aside based on responses hereto. The NASA Headquarter's has a requirement for IT services in support of the Information Technology and Communications Division (ITCD). ITCD's vision is to deliver reliable, innovative, and respected IT solutions. The IT services provided will primarily support NASA Headquarters located in Washington, D.C. NASA Headquarters has approximately 3,200 employees. In addition HQ ITCD supports customer's matrixed to HQ from the other NASA centers as well as institutional partners, industry partners, and other technical partners/service providers from other centers. Information obtained will be used to assist NASA HQ ITCD in determining what sources are available that have the required capabilities and are interested in supporting Headquarters Information Technology support services. In order to develop, integrate, sustain, and manage local Information Technology services, NASA HQ requires support services in all of the following areas: 1. Planning and management of information systems The planning for and management of technology is critical for successful portfolio and investment management and for overall IT Management. The contractor shall support the strategic and tactical goals of ITCD, HQ, and NASA through the continuous review, analysis, testing, monitoring, and technology evaluation. Therefore, the contractor shall develop strategic and tactical plans for each application, website, web service, software, and IT system developed, maintained, and supported. The strategic and tactical plans developed by the contractor will support the maintenance and management of HQ Enterprise Architecture (data, infrastructure, technical, and business architectures), the Technical Reference Model, the Emerging Technology Program, and sustainment plans for the applications/software, IT systems, web services, etc. The contractor shall develop, deliver, and manage strategic and tactical plans for applications. Strategic and tactical plans shall be reviewed and updated semi-annually. The contractor shall develop, deliver, execute, and manage strategic and tactical plans for applications (web applications, mobile applications, etc.). Strategic and tactical plans shall be reviewed and updated annually. The contractor shall conduct regular assessments of technologies currently used for, in, and by the HQ environment (infrastructure, applications, software, websites, web services, IT systems, etc.). The contractor shall define, develop, implement, manage, and maintain framework, Standard Operating Procedures (SOP), related processes, and reporting mechanisms for the assessment of current technologies. The contractor shall provide support in the maintenance of NASA HQ ITCD's Technical Reference Model (TRM) and supporting processes and activities. 2. Technical Solutions & Capabilities and Technical Management The contractor shall conduct trade studies as needed to ensure thoughtful consideration to design and architecture in support of decision making for technical solutions and capabilities. The contractor shall support IT requirements that utilize specialized IT skills, knowledge, and analytics to significantly contribute to, support, and affect effective IT management, IT operations, service management and integration, planning and delivery. The Contractor shall have an established methodology for identifying, assessing, and managing technology for use and in use in the IT infrastructure, systems, and by services. The Contractor shall assist and provide support to NASA HQ ITCD with: • Its Emerging Technology Program • Management, assessment, enhancement, and maintenance of the Technical Reference Model • Management, assessment, enhancement, and maintenance of its Enterprise Architecture model, methodology, and framework to include technical architecture, data architecture, business architecture, and system architectures • Management, assessment, enhancement, and maintenance of the service catalog, technical service requirements and related architectures, technical portfolios such as application portfolio, and IT assets supporting IT infrastructure, systems, and services • Management, assessment, enhancement, and/or maintenance of the vendor support and maintenance agreements, software licenses, and software versions 3. Cloud Services The contractor shall support, manage, maintain, and configure NASA HQ Information Technology Division managed computing environment (MCE) in Amazon Web Services (AWS). The contractor shall support, manage, maintain, and configure the development, test, staging, and production environments in AWS. The contractor shall demonstrate expertise in cloud services, service operations, monitoring, and management. 4. Networks & Telecom services The contractor shall provide support for HQ network and telecom services to include data, voice, video, Local Area Network and Wide Area Network services. 5. Application, Web, Business, Data, Infrastructure, and Technical Architecture services The contractor shall design, develop, test, implement, analyze, maintain, and/or enhance applications, software, web services, web sites, and systems for NASA HQ. The contractor shall demonstrate expertise in the definition, modeling, development, maintenance, analysis, and management of databases, data models, and data architecture in support of data management. The contractor shall demonstrate expertise in the definition, modeling, development, maintenance, and management of business, data, infrastructure, and technical architectures for NASA HQ. The contractor shall demonstrate expertise in a variety of software development lifecycles such as agile, iterative development, waterfall, etc. and provide support in lifecycle management and related processes. 6. Metrics Management The Contractor shall collect data, define and implement processes and systems, and enhance NASA HQ Information Technology and Communications Division's metric framework, metric methodology, and metric management for NASA HQ Information Technology and Communications Division's operational management, IT management, and program management to include (but not limited to) the following: • Earned Value Management • Project Management • Knowledge Management • Financial Reporting and estimation at the program level, project level, work request level, sprint level, release level, service level (cost and hours) • Portfolio Management • Metrics Definition and Metrics Management • Quality Assurance • Transition Planning and Execution • IT Service Management • ITIL Service Strategy, Definition, Design, and Standards • Risk Management • Software and Web Development, Systems Engineering & Implementation, and Technology Management Lifecycles • Compliance • ITIL Lifecycles, Processes, and Functions • Enterprise Architecture (Data Architecture, Technical Architecture, Business/Program-Level Architecture) • Customer Relationship Management and Customer Service Lifecycle and Processes • Capacity Planning • Demand Management • Information Security • Technical Skill Management and Technical Competency Management 7. Systems Engineering & Integration services The contractor shall execute a Systems Engineering Framework capability through research and development, reliability, performance, maintainability, capacity, utilization, integration, proof of technology, technology transformation, and enterprise architecture (data, technical, and business architectures) are assessed, evaluated, tested, designed, and piloted. The contractor shall demonstrate expertise in server configuration (virtual and physical), system architecture, security compliance, network architecture, and related assessment, test, and evaluation activities. The contractor shall demonstrate capability and be experienced in INCOSE and computer engineering. The contractor shall provide an IT infrastructure, a technical architecture, a data architecture, a business architecture, an IT service integration architecture that fosters development of IT systems, technology platforms, IT services, and technical capabilities in a robust, innovative, and evolving environment and one that takes full advantage of industry standards and emerging technologies. 8. Data Center Operations The contractor shall provide services and support to the NASA HQ Information Technology and Communications Division data center. The contractor shall demonstrate expertise in the maintenance, management, and operations of a large federal data center. 9. Information Technology Infrastructure Library (ITIL) Services Strategy, Definition, Design, & Standards The contractor shall provide services and support to NASA HQ Information Technology and Communications Division in ITIL, specifically, execution of ITIL service strategy, definition of services and service models, design of service offerings, potential charge backs, and definition and implementation of standards by which services shall be developed, delivered, implemented, and/or managed. The contractor shall provide expertise in the development of service strategy, definition of service models, design of service offerings, and standards for continuous improvement of the service catalog. The contractor shall conduct feasibility studies to support decisions that Information Technology and Communications Division will make concerning service demand versus service capacity, new service development, and service augmentation. The contractor shall collect, analyze, and report metrics across all services. The contractor shall demonstrate expertise in performance measurement processes and related activities as well as continuous improvement for deficiencies in quality and delivery of services. 10. Mobile Application Development & Mobile Support services The contractor shall develop mobile applications in accordance with NASA, federal, and industry standards. The contractor shall demonstrate expertise in but not limited to mobile application design, testing and testing tools, 508 and related usability standards, and security. 11. ITIL Service Management & Operations The contractor shall maintain the service portfolio and shall provide services and support in ITIL service management and operations. The contractor shall provide support for maintenance and management of Information Technology and Communications Division's governance model and structure, ITIL framework, ITIL service strategy, definition, design, & standards, ITIL service transition, ITIL operations, and continuous improvement. 12. ITIL Continuous Improvement The contractor shall demonstrate expertise in and shall provide services and support in ITIL continuous improvement, related processes, and functions. The contractor shall assist with the definition of metrics, Service Level Agreements, Operational Level Agreements, and related reporting and analytics. 13. IT Security The contractor shall provide services and support in: • Application and System Scanning Services: Scanning for vulnerabilities to system software and hardware. (1) asset scanning for Center Personnel prior to conducting foreign travel, (2) asset scanning for detailee and visiting personnel, (3) vulnerability scanning • Security Assessment and Authorization Services: Reviewing of systems to determine compliance with defined security protocols. (1) external systems assessment and authorization: initial Federal Information Security Management Act compliance, (2) external systems assessment, and authorization: continuous monitoring, (3) internal system security assessment, and authorization: initial FISMA compliance, and (4) internal system security assessment and authorization: continuous monitoring. • Security Incident Response and Investigation Services: Facilitation of solutions to security breaches and facilitate security investigations. Includes eDiscovery services, the Security Operations Center (SOC), Freedom of Information Act requests, Privacy breach response support, and security incident response • Security Management Monitoring and Reporting: Monitor and reporting of system security. Includes content filtering services, web sense list management, daily vulnerability report, intrusion detection services, Public Key Infrastructure (PKI) certificate management, etc. • Security Risk Assessment and Design Analysis: "Identification, evaluation, and estimation of the levels of risks involved in the implementation of a new system or application. Includes (1) Change Request Reviews and Concurrence, (2) Initial Privacy Threshold Analysis (IPTA), and (3) Privacy Impact Assessment (PIA) 14. Technology Innovation and Infusion The contractor shall develop an innovation framework and methodology, by which innovation is planned, managed, communicated, and made available to NASA HQ offices and Mission Directorates. The contractor shall ensure that the framework and methodology supports the development of technology partnerships across NASA HQ. 15. Emerging Technology The contractor shall provide services, and support in the development, establishment, maintenance, and accomplishment of technology objectives and goals for NASA HQ Information Technology and Communications Division. The contractor shall monitor emerging technology in the industry and provide support for the formulation of vision for future infrastructure, systems, and technical architecture to meet Headquarters' mission and the Agency's mission requirements. The contractor shall establish methods for researching, and analyzing external products to determine their potential for meeting organizational and NASA standards and business needs, alternative technical solutions, identifying emerging technologies and innovations, and augmenting and/or replacing capabilities in existing applications and IT systems. Utilizes market research results to conduct preliminary suitability studies to identify potential vendors and/or products. 16. IT Portfolio Management The contractor shall provide support for the Information Technology and Communications Division Portfolio Management Office and Information and Communications Division's cyclical assessment of the Information Technology and Communications Division Portfolio through audits to determine the health of the portfolio. The contractor shall operate the Portfolio Management Office, facilitate the Investment Review Board meetings, maintain, and manage portfolio management data (using NASA HQ Information Technology and Communications Division's portfolio management system), SOPs, related processes, and training materials. The Contractor shall provide financial, estimation, and resource management reporting at the following levels: • Contract Level - pricing plan, actual costs, resource plans, actual hours, cost variance, hour variances, forecasts for costs, hours, and resources • Program Level - pricing plans, actual costs, resource plans, actual hours, cost variance, hour variances, forecasts for costs, hours, and resources for each major Performance Work Statement section outlined in this contract • Service Level - pricing plans, actual costs, resource plans, actual hours, cost variance, hour variances, forecasts for costs, hours, and resources for each service supported by the contract • Project Level - estimated hours, estimated costs, estimated resources, planned schedules, actual hours, actual costs, actual resources, actual schedule, cost variance, hour variance, and schedule variances for each project and sub-project • Task Order Level - estimated hours, estimated costs, estimated resources, planned schedules, actual hours, actual costs, actual resources, actual schedule, cost variance, hour variance, pricing plans, forecasts for costs, hours, and resources • Work Request Level - estimated hours, estimated costs, estimated resources, planned schedules, actual hours, actual costs, actual resources, actual schedule, cost variance, hour variance, schedule variance, and velocity (estimated and actual) • Asset Level - estimated Operations & Maintenance (O&M) hours, estimated O&M costs, estimated O&M resources, actual O&M hours, actual O&M costs, estimated O&M resources, O&M cost variance, O&M resource variance, O&M hour variance, forecasts for costs, hours, and resources • Sprint and Release Level - estimated velocity, estimated hours, estimated costs, estimated resources, actual velocity, actual hours, actual resources, actual costs, velocity variance, hour variance, resource variance, and cost variance • Resource Level - for each HITSS staff on the contract, the Contractor shall provide estimated hours, estimated costs, actual hours, and actual costs, forecasts for costs, hours, and resources at the following levels for each monthly o Program level o Service level o Project level o Task Order level o Work Request Level o Asset Level o Sprint and Release Level 17. Asset Management Asset management for applications, websites, web services, IT Systems, and hardware is critical for IT Management processes such as portfolio management, investment management, EA, systems engineering, strategic and tactical plans. The contractor shall perform asset management of applications, software, tools, websites, web services, IT systems, and hardware (desktop computers, desktop related peripherals, servers, mobile devices). The contractor shall also conduct a regular audit of all assets and will provide related reporting. Finally, the contractor shall maintain asset management data in the asset management system(s) utilized by NASA HQ Information Technology and Communications Division, and maintain SOPs, related process documentation, and policies to support Asset Management. 18. Project Management & Integration services The contractor shall demonstrate this capability, expertise, and experience and shall provide services in Project Management to include but not be limited to the PMI project phases. The contractor shall additionally, demonstrate this capability, expertise, and experience and shall provide services in technical project management such as systems engineering, big data, application/software/web services/website development, data migration, application migration, platform re-design, and application consolidation projects. The contractor shall support NASA HQ Information Technology and Communications Division in the initiation, planning, execution, and management of projects that involve multiple services, contractor/service providers, and/or contracts. 19. Customer Service & Help Desk The contractor shall provide user support and help desk services in a variety of technical areas. The contractor shall manage and track tickets in support of incident and problem management. 20. Knowledge Management The contractor shall execute, enhance, and manage NASA HQ ITCD's Knowledge Management framework and Knowledge Management model. Therefore, the contractor shall demonstrate this capability, expertise, and experience in Knowledge Management and related disciplines. The contractor shall maintain NASA HQ ITCD's Lessons Learned database and Standard Operating Procedures, processes, and other related artifacts and activities. The contractor shall provide support for NASA HQ ITCD's Knowledge Retention strategy and Knowledge Transition strategy. 21. IT Training The contractor shall deliver training, and develop training courses on a variety of technical topics such as technology, business applications (such as Microsoft Office products), IT orientation, etc. The contractor shall develop a training methodology based on industry standards and best practices. The contractor shall develop training materials, maintain, and manage a course catalog, and collect metrics on training offered and delivered for NASA HQ. 22. Desktops, laptops, mobile devices, integration to the Agency-wide Active Directory, e-mail and calendaring functionality The contractor shall manage desktop, laptop, mobile device, and peripheral inventory, provisioning/deployments, refreshes, and disposal. The contractor shall manage the integration of desktops, laptops, mobile devices, and peripherals to the Agency-wide Active Directory, email, and calendaring functionality. This follow-on acquisition differs from previous efforts primarily due to the Agency's requirement for stronger portfolio and project management capabilities. In addition, there is a greater requisite to address security vulnerabilities in infrastructure, applications/systems, data management, etc. requires more capability in technology and IT management to ensure better risk management and service management. In addition, the organization is required to improve integration of services offered at HQ with services managed at the enterprise/agency level to ensure better management of impacts to customers and to stakeholders. As such aforementioned requirements have become priority for all IT organizations, the contractor in particular, shall be adept in the emerging technologies, security competencies, data architecture, program and project management capabilities, as well as systems analysis and design to address legacy applications/systems, and mobile application & support services for a growing mobile workforce. The respondents shall specifically address the following four segments for each of the 22 IT areas identified above. 1) Clearly define and provide specific examples that demonstrate your capabilities, expertise, and experience in each of the 22 areas listed above. Include the reasons the experience is relevant and of value to each of the requirements. 2) In addition, the respondents shall address and emphasize how their stated capabilities, expertise, and experience relate to the specific requirements, and challenges associated with each area. 3) In addition, the respondents must address what percentage of each area they can currently perform in-house. If not 100%, then the respondent must identify their plan for subcontracting and/or identify the sub-contractors already in use. 4) Finally, the respondents must list the relevant government and/or private sector contracts, and subcontracts it is currently performing, or performed within the past three years. The Government is only interested in past projects with proven and relevant experience in the 22 areas listed above. These references must include a description of relevant work performed, contract numbers, contract type, dollar value of each procurement, and a point of contact address, phone number, and e-mail address. Relevant is defined as same or similar to the proposed effort in scope and complexity. (This information is excluded from the page count) In order to afford the interested offeror's/vendors with ample opportunity to showcase their required specialized capabilities to meet the above requirement you should submit a capability statement of 25 pages or less. This statement must indicate the ability to perform all aspects of the effort described herein. Responses must also include the following: 1) Names and address of the firm. 2) Size of the business. 3) Average annual revenues for the past 3 years and numbers of employees. 4) Ownership. 5) Whether they are large, small disadvantaged, 8(a), HUBZone, and/or woman-owned. 6) Number of years in business. 7) Affiliated information; parent company, joint venture partners, potential teaming partners. 8) Prime contractor (if potential sub) or subcontractors (if potential prime). The North American Industry Classification System (NAICS) code for this procurement is 541512, Computer Systems Design Services, with a size standard of $27.5M. No solicitation exists; therefore, do not request a copy of the solicitation. If a solicitation is released it will be synopsized in FedBizOpps. It is the potential offeror's responsibility to monitor this site for the release of any solicitation or synopsis. Technical and procurement related questions should be directed to Contracting Officer, Candis Edwards. This synopsis is for information and planning purposes and is not to be construed as a commitment by the Government nor will the Government pay for information solicited. Respondents will not be notified of the results of the evaluation. Respondents deemed fully qualified will be considered in any resultant solicitation for the requirement. Responses shall be submitted to Candis Edwards at Candis.Edwards@nasa.gov no later than the response date listed above. Please reference NNH16579608Q in any response.
- Web Link
-
FBO.gov Permalink
(https://www.fbo.gov/notices/96057b6474474f0469df07a26f6504ee)
- Place of Performance
- Address: NASA Headquarters, 300 E. Street S.W., Washington, District of Columbia, 20546, United States
- Zip Code: 20546
- Zip Code: 20546
- Record
- SN04037320-W 20160304/160302235310-96057b6474474f0469df07a26f6504ee (fbodaily.com)
- Source
-
FedBizOpps Link to This Notice
(may not be valid after Archive Date)
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