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FBO DAILY - FEDBIZOPPS ISSUE OF AUGUST 28, 2015 FBO #5026
SOURCES SOUGHT

D -- Service Now Online Help Desk Services

Notice Date
8/26/2015
 
Notice Type
Sources Sought
 
NAICS
541519 — Other Computer Related Services
 
Contracting Office
Railroad Retirement Board, Acquisition Management Division, OA, Procurement Section, 844 North Rush Street, 9th Floor NE, Chicago, Illinois, 60611-2092
 
ZIP Code
60611-2092
 
Solicitation Number
RRB15S0011
 
Archive Date
9/4/2015
 
Point of Contact
George H. Keesee, Phone: 3127514655
 
E-Mail Address
george.keesee@rrb.gov
(george.keesee@rrb.gov)
 
Small Business Set-Aside
N/A
 
Description
This is a Limited Sources justification for one year of Service Now help desk services to Service Now, 3260 Jay St., Santa Clara, CA, 95054-3309. THIS IS NOT A SOLICITATION FOR OFFERS OR BIDS and the RRB will not transmit acknowledgements of receipt of potential offeror's submissions. Purchase Order RRB15D0479 was awarded to Service Now by the RRB. The RRB knows of no other provider who can provide online access to the Service Now help desk system. The RRB anticipates that another dealer/contractor performing Service Now help desk services would likely not be able to perform services as Service Now currently does for the RRB. The RRB made the above award, RRB15D0479 on a sole source basis to Service Now for help Desk Services. All interested Service Now Resellers shall respond to this notice no later than 1:00 PM Central Time on Thursday, September 3, 2015 to proposals@rrb.gov. Responses must include sufficient evidence that clearly shows the vendor is capable of providing the Service Now Help Desk Services along with related support. NO SOLICITATION IS AVAILABLE. A request for more information, or a copy of the solicitation, will not be considered a response to this Notice. All firms responding to this notice are advised that their information response package is not a proposal or bid that will be considered for contract award. Telephone responses or inquiries to this Special Notice will NOT be accepted. If your company can provide the above Service Now Help Desk Services, the following information described below MUST be provided: 1. The name and location of your company, contact information, and identify your business size (Large Business, Small Business, Disadvantaged Business, 8(a), Service Disabled Veteran Owned Small Business, HubZone, etc.). Please ensure contact information includes the name of the point of contact, email address, and telephone number should the Government have questions regarding individual responses. 2. Whether your services are available through a Government contract vehicle or Open Market. 3. A brief capabilities statement (not to exceed 5 pages) that includes a description of your company's standard line of business, as well as a list of 3-5 customers and their contact information that your company currently provides Service Now Help Desk Services for. 4. Contractors must provide their DUNS number. 5. Proof of registration in the System for Award Management (SAM) - See Federal Acquisition Regulation (FAR) 52.204-13.
 
Web Link
FBO.gov Permalink
(https://www.fbo.gov/spg/RRB/BSS/PD/RRB15S0011/listing.html)
 
Place of Performance
Address: 844 N. Rush St., Chicago, Illinois, 60611, United States
Zip Code: 60611
 
Record
SN03857685-W 20150828/150827000559-dc72a4696743fd0854092db835aeef52 (fbodaily.com)
 
Source
FedBizOpps Link to This Notice
(may not be valid after Archive Date)

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