MODIFICATION
70 -- TC MAX SOFTWARE SUPPORT
- Notice Date
- 8/11/2015
- Notice Type
- Modification/Amendment
- NAICS
- 541519
— Other Computer Related Services
- Contracting Office
- Department of the Army, National Guard Bureau, National Guard Bureau, Contracting Support, ATTN: NGB-AQC, 1411 Jefferson Davis Highway, Arlington, Virginia, 22202-3231
- ZIP Code
- 22202-3231
- Solicitation Number
- W9133-15-T0031
- Archive Date
- 9/1/2015
- Point of Contact
- Randall Wilson, Phone: 703-601-6892
- E-Mail Address
-
randall.wilson2@us.army.mil
(randall.wilson2@us.army.mil)
- Small Business Set-Aside
- N/A
- Description
- PERFORMANCE WORK STATEMENT For TC Max Software Support AIR NATIONAL GUARD READINESS CENTER, ANDREWS AFB, MD 3 March 2015 TABLE OF CONTENTS 1. Introduction 2. Background information 3. Performance Objectives and Standards 4. Applicable documents 5. Special Requirements/Constraints (such as security) 6. Deliverables TC Max MAINTENANCE SUPPORT •1.0. INTRODUCTION. The Air National Guard (ANG) A4 has a need to maintain tool accountability throughout the ANG. TC Max is a tool asset management application that meets Air Force requirements as established in AFI 21-101. •2.0. BACKGROUND INFORMATION. The TCMax Tool Control System prevents the serious and dangerous situation of tools being lost or left during aircraft maintenance. TCMax reduces the incidents of lost, stolen, or misplaced tools and increases operational efficiency. TCMax provides easy-to-implement inventory control software. This software has been in continuous use for over 12 years, and is currently installed on every continent of the world. The ANG implemented 2200 copies of TC Max within all ANG Wings in SEP 2009. Due to its value, it has spread to areas outside of the Maintenance community. This contract formalizes the ongoing maintenance of the covered units. •3.0. PERFORMANCE OBJECTIVES AND STANDARDS. This contract provides ANG with continuing maintenance coverage for 2200 licenses of TC Max. This software is currently covered for the Air National Guard (ANG) by Snap-On, under an expiring maintenance contract. 3.1. Support. The contractor shall provide support for TC Max licenses currently in use within the ANG. The contractor shall provide support in the form of patches and upgrades, email and telephone support, when applicable. Software upgrades, if any, will be downloaded from the contractor's website. This maintenance agreement provides the government with the right to upgrade to the next major version of TCMax free of charge if published during the contract period. This support shall include assistance in troubleshooting any software issues that may occur. 3.2.1. Phone Support. The contractor shall provide unlimited access to a toll free help desk hotline number for product support, problem reporting and trouble tickets. The number must be provided to the Contracting Officer Representative (COR) upon acceptance of this contract. 3.2.2. Web-Based Support. The contractor shall provide unlimited access to web-based support for ANG users of TC Max. The contractor must provide knowledge articles & solutions for known issues and commonly experienced issues. The telephone support number must be prominently displayed on the web page for users. 4.0 APPLICABLE DOCUMENTS. 4.1 None. 5.0 SPECIAL REQUIREMENTS/CONSTRAINTS. 5.1 None. 6.0 DELIVERABLES. 6.1. Reports: Provide quarterly reports of the number of calls (by month), the issue, and the resolution of the call. Provide a similar report for the web site, addressing the number of issues handled informally, the number of trouble tickets/problem reports submitted, and the resolutions provided. 6.2. Period of Performance. The contractor shall provide product support coverage for the base year and three option years, for the ANG TC Max environment. 6.3. Place of Performance. TC Max product support issues will be resolved with the ANG TCMax Contracting Officer's Representative (COR).
- Web Link
-
FBO.gov Permalink
(https://www.fbo.gov/spg/USA/NGB/DAHA90/W9133-15-T0031/listing.html)
- Place of Performance
- Address: ANDREWS AFB, 3501 FETCHET, CAMP SPRINGS, Maryland, 20762, United States
- Zip Code: 20762
- Zip Code: 20762
- Record
- SN03833060-W 20150813/150811235826-b8cece25327573b0aeba3958e46b97be (fbodaily.com)
- Source
-
FedBizOpps Link to This Notice
(may not be valid after Archive Date)
| FSG Index | This Issue's Index | Today's FBO Daily Index Page |