MODIFICATION
D -- IT Support Services and Call Center Operations - Amendment 1
- Notice Date
- 7/17/2015
- Notice Type
- Modification/Amendment
- NAICS
- 541519
— Other Computer Related Services
- Contracting Office
- Department of the Navy, Chief of Naval Installations, Chief of Naval Installations Command-MWR/VQ, 5720 Integrity Drive, Bldg 457, Millington, Tennessee, 38055, United States
- ZIP Code
- 38055
- Solicitation Number
- HDQMWR-15-R-0019
- Archive Date
- 8/8/2015
- Point of Contact
- Dennis Bertrand, Phone: (901) 874-6931, Troy L Milburn, Phone: 901.874.6681
- E-Mail Address
-
dennis.bertrand@navy.mil, troy.milburn@navy.mil
(dennis.bertrand@navy.mil, troy.milburn@navy.mil)
- Small Business Set-Aside
- N/A
- Description
- Additional Questions. RFP with Transition added. **Transition CLIN is added to the RFP and verbage is added to C.3.1 B. ** The Commander of Navy Installations Command (CNIC) Fleet and Family Readiness (FFR) organization is a United States Department of Defense (DoD) agency that provides Quality of Life (QOL) support services for Military Departments, Military Members and their families under conditions of peace and war. FFR facilities include Navy Gateway Inns & Suites, Navy Getaways (campsites, hotels, cabins, cottages, RV Parks) fitness and sports centers, theaters, libraries, golf courses, bowling operations, marinas, outdoor recreation, community recreation, Single Sailor or Liberty programs, Information Tickets and Travel, pools, and food and beverage services. FFR has a requirement for IT support, guest services call center, training and software to support hardware, software, management and development to augment existing NAFI IT management and support personnel. The support requirement encompasses FFR facilities and any other NAFI organization that FFR may support through mutual agreements. Included are organizations and systems listed below each organization that FFR currently provides IT management, consulting, call center support, call center lodging reservations, application and hardware support. The requirement includes making sure network servers/hardware, workstations, WIFI, printers, portable computers, tablets, network infrastructure (cabling), network equipment, web/application hosting, interfaces, training, reservations, applications and other miscellaneous IT equipment are functioning, installed, trained and available at all times for the following: Army Lodging, Navy Lodging, Air Force Lodging Programs and other NAFI Lodging organizations as required. 1. Defense Lodging System (DLS): comprised of Epitome.Net, CORE, AIMS, Contract Lodging Availability System (CLAS), Central Reservation System (CRS), Web Reservation System (WEBRES), Subway, Hotel Management System, Comment Cards, Key Systems, Public Exchange Phone Systems, In-room entertainment systems, DoDLodging.net. 2. Guest Service and Support Call Center Army Wounded Warrior Bethesda Medical Center 1. Unofficial Internet / Computers 2. Onsite dedicated support technicians 3. Guest Service and Support Call Center Navy Wounded Warrior Safe Harbor Program 1. Guest Service and Support Call Center Morale Welfare and Recreation 1. Onsite dedicated support technicians 2. AIMS Support 3. Guest Service and Support Call Center Franchise Services 1. Unofficial Internet / Computers 2. Program dedicated deployment resources 3. Guest Service and Support Call Center Marine Corps Lodging 1. Defense Lodging System (DLS): comprised of Epitome.Net, CORE, AIMS, Contract Lodging Availability System (CLAS), Central Reservation System (CRS), Web Reservation System (WEBRES), Subway, Hotel Management System, Comment Cards, Key Systems, Public Exchange Phone Systems, In-room entertainment systems, DoDLodging.net. 2. Guest Service and Support Call Center Work environment is typical office settings and within multiple FFR buildings across military bases worldwide. Work may require utilization of man-lifts for access to IT equipment mounted at higher elevations (up to 40 feet). Work may be dirty in nature for warehouses, RV parks and campgrounds with limited environmental controls for temperature and humidity.
- Web Link
-
FBO.gov Permalink
(https://www.fbo.gov/notices/d56ec83c0bb570b1a347b4d8f168aed3)
- Place of Performance
- Address: Worldwide, United States
- Record
- SN03801121-W 20150719/150717234833-d56ec83c0bb570b1a347b4d8f168aed3 (fbodaily.com)
- Source
-
FedBizOpps Link to This Notice
(may not be valid after Archive Date)
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