SOLICITATION NOTICE
J -- Luminex Maintenance Agreement
- Notice Date
- 2/24/2015
- Notice Type
- Combined Synopsis/Solicitation
- NAICS
- 541711
— Research and Development in Biotechnology
- Contracting Office
- Department of Health and Human Services, Centers for Disease Control and Prevention, Procurement and Grants Office (Atlanta), 2920 Brandywine Road, Room 3000, Atlanta, Georgia, 30341-4146
- ZIP Code
- 30341-4146
- Solicitation Number
- 2015-61986SG
- Archive Date
- 3/21/2015
- Point of Contact
- Sarah H. Gray, Phone: 7704882085
- E-Mail Address
-
Sgray1@cdc.gov
(Sgray1@cdc.gov)
- Small Business Set-Aside
- N/A
- Description
- STATEMENT OF WORK Title of Project: NSMBB Maintenance of Luminex Instruments C.1 Background and Need - This contract is for maintenance of all Luminex instruments in the Newborn Screening and Molecular Biology Branch (NSMBB). This contract is necessary because NSMBB has Luminex systems that are essential to the laboratory. All instrumentation periodically needs annual preventative maintenance as well as needed repairs. C.2 Project Objective - This maintenance must include on-site support for preventative maintenance, repair of instruments, necessary Luminex proprietary tools, parts and equipment and regular upgrades and installs as available. In order to service this equipment, the vendor must also supply regular trained personnel with experience maintaining these instruments. C.3 Scope of Work - The work to be preformed consists of: Annual preventative maintenance on NSMBB Luminex instruments On-site maintenance and repair of equipment, as needed C.4 Technical Requirements - The vendor must fulfill the following requirement in order to maintain and repair Luminex instruments: 1. Provide training for engineers from Luminex every year 2. Provide engineers access to Luminex technical developments, repair procedures, software application updates and planned maintenance procedures 3. Provide instrument or software updates and modifications when mandated by Luminex 4. Provide new quality replacement parts certified to manufacturers' specifications 5. Provide immediate access to a Technical Support phone line 24 hours a day for hardware and software trouble shooting. 6. Provide immediate access to application technical phone support. 7. Provide factory trained service engineers 8. No third-party providers will perform maintenance or repair instruments. 9. Labor and travel fees included in maintenance agreement costs. 10. Provide scheduled planned yearly maintenance. 11. Provide 2 business day response to all service calls C.5 Reporting Schedule - annual reports on annual preventative maintenance. 6 Special Considerations - No special considerations. C.7 Government Furnished Property No government furnished property. C.8 References - No reference materials. Deliverables - 1. Provide 2 business day response to all service calls 2. Provide immediate access to a Technical Support phone line 24 hours a day for hardware and software trouble shooting. 3. Provide scheduled planned yearly maintenance. Quality Assurance Surveillance Plan (QASP) Deliverable or Services Required Measures of Success are Indicators Standards-Criteria Acceptable Quality Deliverable or Services Required Method of Surveillance Incentive/ De-incentive Reporting Requirements Submission of preventive maintenance reporting requirements on Government-owned equipment, routine service reports of services performed. Timeliness Quality 100% of compliance with government requirements No deviations from the standard allowed Government inspection and acceptance Incentive - Option Exercised De-incentive - Option not exercised Repair Services Timeliness Problem Resolution Quality 100% compliance with government requirements. No deviations from standard allowed Government testing, inspections and acceptance. Customer Complaint. Incentive - Option Exercised De-incentive - Option not exercised. Preventative Maintenance Visits Timeliness Problem Resolution Quality No deviations from standard allowed Government inspection and acceptance Customer Complaint Incentive - Option Exercised De-incentive - Option not exercised
- Web Link
-
FBO.gov Permalink
(https://www.fbo.gov/spg/HHS/CDCP/PGOA/2015-61986SG/listing.html)
- Place of Performance
- Address: The Centers for Disease Control and Prevention, 4770 Buford Highway, Atlanta, Georgia, United States
- Record
- SN03650145-W 20150226/150224235148-505b7823933e15c2b9ee23176b4e37fb (fbodaily.com)
- Source
-
FedBizOpps Link to This Notice
(may not be valid after Archive Date)
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