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FBO DAILY - FEDBIZOPPS ISSUE OF DECEMBER 04, 2014 FBO #4758
DOCUMENT

Q -- LMS Optical Lab Software & Support Set-Aside for Small Business - Attachment

Notice Date

12/2/2014
 

Notice Type

Attachment
 

NAICS

541513 — Computer Facilities Management Services
 

Contracting Office

Department of Veterans Affairs;Network Contracting Office 20;5115 NE 82nd Ave, Suite 102;Vancouver WA 98662
 

ZIP Code

98662
 

Solicitation Number

VA26015Q0131
 

Response Due

12/8/2014
 

Archive Date

2/6/2015
 

Point of Contact

Jeffrey Abel
 

E-Mail Address

jeffrey.abel@va.gov<br
 

Small Business Set-Aside

Total Small Business
 

Description

STATEMENT OF WORK for LAB MANAGEMENT SOFTWARE (LMS) OPERATING SYSTEM and DIGITAL DESIGN CONTRACT Background: The Department of Veterans Affairs Medical Center, Boise ID (VAMC) has an ongoing program to furnish eyeglasses to those veterans that require them and are eligible for assistance. It is VA's intention to solicit proposals and award a single IDIQ on a competitive basis. The contractor shall provide all materials, labor, equipment and transportation required to provide continual LMS operating support to produce ophthalmic eyewear for beneficiaries of the Department of Veterans Administration, VISN 20 Optical Fabrication Laboratory (OFL) It is anticipated that the VISN 20 Optical Fabrication Laboratory will manufacture and produce an estimated (EST) 100,000 to 200,000 pairs of ophthalmic eyewear per year with an estimated average of 150,000 pairs of ophthalmic eyewear per year. The VA does not guarantee or imply that any number of orders will be placed under this contract. The quantities identified herein are estimates only. The actual quantity may vary. The actual quantities will be based upon the number of patients who are determined eligible by the VA to receive ophthalmic eyewear. Scope: The contractor shall provide all service software, literature, licenses, and contractor support to operate the Lab Management Software and digital lens designs in-house at the VISN 20 Optical Fabrication Laboratory. The contractor shall provide all general calculation and digital calculation data and programming for Freeform Single Vision and PAL lenses using any standard spherical Single Vision Semi-Finished CR-39 plastic, 1.55 mid-index, 1.67 hi-index, Polycarbonate, Trivex, Polarized, Transitions, Photo-chromatic, or SunSensor blank or any new lens design as it becomes available. Digital lenses are back surface progressives where the front surface is spherical or rotationally symmetrical and the back surface combines the progressive and prescription surface to form an asymmetrical surface including but not limited to lenses incorporating optical optimization covered by patients owned by Carl Zeiss Vision and/or its affiliated companies ("CSV"). Contractor shall be 100% compatible with VISN 20 Optical Fabrication Laboratory LMS Operating system and Satisloh Digital surfacing equipment. Contractor support is with LMS Contractor to operate the Lab Management Software in-house at the VISN 20 Optical Fabrication Laboratory. Contractor shall provide 24 hour telephone technical support, 24 hour online technical support, unlimited remote order entry that consists of work ticket entry from multiple VA locations to a centrally located Optical Fabrication Laboratory located at the Boise VA medical center campus (VAMC) in Boise, ID, unlimited Remote Job Checking, and unlimited electronic messaging. The software and hardware provided will be maintained in the VISN 20 Optical Fabrication Laboratory. Specific Tasks: 1)Contractor shall provide all software and hardware needed to support the Lab Management Software system 2)Contractor shall provide literature and training on Operating systems and new features as they become available 3)Contractor shall provide automatic lens, frame, feature, and user updates as they become available 4)Contractor shall provide all general and digital lens calculations to manufacture Single Vision, bi-focal, tri-focal, and PAL lens blanks from all lens vendors and materials including high power, high prism, and digital processing (IOT freeform SV and PAL) 5)Contractor shall provide unlimited user friendly remote order entry for multiple VA care sites (18 current with additional sites available) compatibility with current VA programs is required 6)Contractor shall provide unlimited remote Job checking 7)Contractor shall provide 24 hour telephonic technical support 8)Contractor shall provide 24 hour online support 9)Contractor shall provide remote troubleshooting support. (Access granted contingent upon compliance of all VA requirements for Network Security, VA Sensitive Information, and VA Privacy requirements) 10)Contractor shall provide electronic messaging consisting of: a)Individualized facility configuration b)ability to create a standard message for transmission c)transmission of generic messages to individuals or groups d)transmission of messages on the fly while checking a job status e)transmission of messages on the fly while inputting spoilage data for possible delays f)transmission of messages automatically acknowledging the receipt of ever order received 11)Contractor shall provide electronic Reports for ordering and receiving lens and frame product a)Automatic monthly reports emailed to lens and frame vendors b)Custom create reports and orders to lens and frame vendors c)Eliminate paper reports and orders 12)Contractor shall provide automatic transmission of work in progress (WIP) reports to OFL supported facilities and OFL management a)Ability to run reports nightly without intervention b)Reports include last scanning station of the order and whether the order is shipped c)Ability to configure each customer account to receive either email or faxed report 13)Contractor shall provide the ability to generate any report within its LMS system and have the ability to email those reports directly to reporting or billing agents. Evaluation Criteria: Contractor is required to have a working knowledge of optics, freeform lens designs, and lens calculations as they pertain to the manufacturing process. Contractor is required to present a list of current and former customers for referencing. Contractor is required to respond to telephonic, email, and or electronic work orders, within 2 hours of submission of work order with solutions to the work order. Performance Monitoring: Performance will be monitored by periodic inspections and observation of work. Work will be observed by the COTR, or designee, during performance of scheduled maintenance service and inspections and/or during repair service. VISN 20 Optical Fabrication Laboratory operators will be contacted to report on contractor performance when COTR, or designee, is not available. Performance Standards: In order to be considered successful in performing this contract, the contractor shall adhere to the following requirements: Performance ObjectiveReferenceRequired Performance ThresholdSurveillance Method Maintain LMS system to ensure maximum achievable reliabilitySpecific Tasks Paragraph # 1 through 3System must be fully operational at least 99% of the time, except for scheduled maintenanceUp time will be monitored continually by routine use of the LMS system Provide general and digital lens calculation dataSpecific Tasks Paragraph # 4Lens data must be 100% accurate and up to date for processing needsMonitored continually by routine use of the LMS system Provide program applications that allow for user friendly remote order entry and unlimited remote job checkingSpecific Tasks Paragraph # 5 and 6Unlimited access to input and check status of orders remotelyMonitored continually by daily use from OFL and facility staff Provide 24 hour telephonic, online, and troubleshooting supportSpecific Tasks Paragraph # 7 through 9LMS system must be supported 99% of the time except for scheduled maintenanceDown time will be monitored continually by OFL staff Create and/or Provide electronic messaging and reports and automatically transmit messages and reports available in LMS system Specific Tasks Paragraph # 10 through 13Creation and transmission of messages and reports must done 99% of the time except for scheduled maintenanceMonitored continually by generation and receipt of messages and reports by OFL and facility staff The contractor shall immediately notify the Optical Fabrication Laboratory in the event of a product recall, removal, required adjustment, required modification or a substitution that is suggested or mandated by the contractor, distributor, manufacturer, or any regulatory or official agency. The information included in this notification shall include: "A complete item description, identification. "Administrative identification data including contract number, order number, and order date. "Reason for recall, removal, adjustment, or modification. "Instructions for appropriate corrective action. The Optical Fabrication Laboratory and the Contracting Officer shall approve or disprove all software to be installed and maintained. INVOICES: An itemized invoice shall accompany each service order from the contractor. This invoice must show item number, description, quantity, unit, unit price, and totals for each design (advanced and basic) used. All invoices shall include contract number, purchase/delivery order number and detail of services provided. The itemized invoices submitted for payment through OLCS shall include the contract number, purchase/delivery order number and detail of services provided. All invoices will be submitted in accordance with these instructions. VA uses a third party invoicing provider named OB10 to provide us with electronic invoices. Please register with OB10 so you can submit your invoice electronically to us for processing as it is a federal mandate. Contractor will need to send an email to va.registration@ob10.com informing them you are ready to begin electronic invoicing thru OB10 to begin the registration process. Please provide to OB10 the VA's OB10 Buyer Number AAA544240062. Please also use VA Promo Code VAPC7Y18 when registering. OB10 charges to use their service, but by using the Promo Code, all fees will be waived and you will be able to use OB10 to invoice VA free of charge. Invoices will be electronically submitted to the OB10 website at http://www.ob10.com. For OB10 system registration please call 877-752-0900, select option #2, and use promotion code VAPC7Y18. This makes the service free to VA vendors. The VA-FSC pays all associated transaction fees for VA orders. During Implementation (technical set-up) OB10 will confirm your Tax Payer ID Number with the VA-FSC. This process can take up to 5 business days to complete to ensure your invoice is automatically routed to your Certifying Official for approval and payment. In order to successfully submit an invoice to VA-FSC please review "How to Create an Invoice" within the how to guides. All invoices submitted through OB10 to the VA-FSC should mirror your current submission of Invoice, with the following items required. Clarification of additional requirements should be confirmed with your Certifying Official (your CO or buyer). The VA-FSC requires specific information in compliance with the Prompt Pay Act and Business Requirements. 1.Your firm's Tax Payer ID Number (TIN) 2.Your firm's "Remit Address" information 3.The VA Purchase Order (PO) number 4.Your firm's contact information: (Personal Name, Email, and Phone) 5.Your VA point of contact information: (Personal Name, Email, and Phone) 6.The Period of Performance dates (Beginning and Ending) 7.All discount information if applicable (Percent and Date Terms) Security Requirements: Contractor will only access the VA Network through the Citrix Access Gateway (CAG) and then RDP to the Innovations systems to troubleshoot and upgrade system programs, features, and components of the Optical LMS systems only. This is valuable and required for proper maintenance and health of the Lab Management Software system. The contractor is required to comply with all requirements of Network Security, VA Sensitive Information, and VA Privacy requirements to gain Remote access to the VA's network. Remote access will only be granted after meeting all conditions of these requirements. Any software updates will be transmitted through the VA secure FTP server, or downloaded from their secure Website. During maintenance times contractor will only have visual access to Last Name, First Name, Last four of SSN, and patient address as input from the Optical Fabrication Laboratory Staff.
 

Web Link

FBO.gov Permalink
(https://www.fbo.gov/notices/1f29b48d653f7ebb0e0cb6baf3f1c4de)
 

Document(s)

Attachment
 

File Name: VA260-15-Q-0131 VA260-15-Q-0131_1.docx (https://www.vendorportal.ecms.va.gov/FBODocumentServer/DocumentServer.aspx?DocumentId=1753603&FileName=VA260-15-Q-0131-000.docx)

Link: https://www.vendorportal.ecms.va.gov/FBODocumentServer/DocumentServer.aspx?DocumentId=1753603&FileName=VA260-15-Q-0131-000.docx

 

Note: If links are broken, refer to Point of Contact above or contact the FBO Help Desk at 877-472-3779.
 

Record

SN03584727-W 20141204/141202234358-1f29b48d653f7ebb0e0cb6baf3f1c4de (fbodaily.com)
 

Source

FedBizOpps Link to This Notice
(may not be valid after Archive Date)

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