DOCUMENT
D -- Cisco Enterprise SMARTnet Recompete - Attachment
- Notice Date
- 9/15/2014
- Notice Type
- Attachment
- NAICS
- 541519
— Other Computer Related Services
- Contracting Office
- Department of Veterans Affairs;Technology Acquisition Center;23 Christopher Way;Eatontown NJ 07724
- ZIP Code
- 07724
- Solicitation Number
- VA11814R0548
- Response Due
- 9/19/2014
- Archive Date
- 11/18/2014
- Point of Contact
- Brandon Caltabilota
- E-Mail Address
-
5-1114<br
- Small Business Set-Aside
- N/A
- Description
- The Department of Veterans Affairs (VA), Technology Acquisition Center (TAC), located at 23 Christopher Way, Eatontown, New Jersey 07724 intends to enter into a contract on the basis of other than full and open competition for the procurement of an Enterprise Service Agreement (ESA) covering all VA, Office of Information and Technology managed Cisco equipment worldwide. Cisco SMARTnet maintenance and support is a proactive and reactive technical support service that provides anytime access for VA staff to Cisco engineers and Cisco.com resources to resolve critical issues related to Cisco Networking, Telephony, Unified Communications, TelePresence, and Unified Computing (server and converged virtualization) devices and applications. Cisco SMARTnet provides the following support for all covered products: registered access to Cisco.com for online technical assistance; software updates and support on devices and licensed operating system software (including all maintenance, minor, and major releases); access to the Cisco Technical Assistance Center 24 hours a day/seven days a week; equipment firmware updates; and, advanced replacement of failed hardware either by 8x5x next business day or 24 hours a day/seven days a week/four hour delivery (24X7X4), depending on the type of equipment and its criticality to on-going operations. Cisco Advanced Services provide support for network optimization consisting of design support, software strategy, performance engineering and optimization, knowledge transfer and mentoring service modules. The Statutory Authority for this effort falls under Federal Acquisition Regulation (FAR) Part 6.302-1 entitled, "Only One Responsible Source and No Other Supplies or Services Will Satisfy Agency Requirements." The primary North American Industry Classification System (NAICS) is 541519 size standard of 150 employees. ***** The final solicitation VA118-14-R-0548 is hereby formally issued via Amendment A00002. Please note this final solicitation replaces the draft solicitation previously posted on September 2, 2014. Offerors shall respond to the final solicitation reflected under Amendment A00002 by 3:00PM EST, September 19, 2014. ***** Questions regarding this action shall be directed to Brandon Caltabilota, Contract Specialist at Brandon.Caltabilota@va.gov and Charles Ross, Contracting Officer, at Charles.Ross@va.gov with the subject line as the solicitation number, VA118-14-R-0548.
- Web Link
-
FBO.gov Permalink
(https://www.fbo.gov/notices/21c38760ccdf58cb642744107903336e)
- Document(s)
- Attachment
- File Name: VA118-14-R-0548 VA118-14-R-0548_2.docx (https://www.vendorportal.ecms.va.gov/FBODocumentServer/DocumentServer.aspx?DocumentId=1634114&FileName=VA118-14-R-0548-002.docx)
- Link: https://www.vendorportal.ecms.va.gov/FBODocumentServer/DocumentServer.aspx?DocumentId=1634114&FileName=VA118-14-R-0548-002.docx
- Note: If links are broken, refer to Point of Contact above or contact the FBO Help Desk at 877-472-3779.
- File Name: VA118-14-R-0548 VA118-14-R-0548_2.docx (https://www.vendorportal.ecms.va.gov/FBODocumentServer/DocumentServer.aspx?DocumentId=1634114&FileName=VA118-14-R-0548-002.docx)
- Record
- SN03511316-W 20140917/140915235602-21c38760ccdf58cb642744107903336e (fbodaily.com)
- Source
-
FedBizOpps Link to This Notice
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