SOLICITATION NOTICE
D -- Support Services for Service Management and Process Automation System - Package #1
- Notice Date
- 6/13/2014
- Notice Type
- Combined Synopsis/Solicitation
- NAICS
- 541519
— Other Computer Related Services
- Contracting Office
- Department of Commerce, National Institute of Standards and Technology (NIST), Acquisition Management Division, 100 Bureau Drive, Building 301, Room B130, Gaithersburg, Maryland, 20899-1410, United States
- ZIP Code
- 20899-1410
- Solicitation Number
- SB1341-14-RP-0038
- Archive Date
- 7/18/2014
- Point of Contact
- Divya Soni, Phone: 3019756394
- E-Mail Address
-
divya.soni@nist.gov
(divya.soni@nist.gov)
- Small Business Set-Aside
- N/A
- Description
- Task Order 3 SOW Task Order 2 SOW Task Order 1 SOW Base IDIQ SOW RFP The mission of the Office of Information Systems Management (OISM) is to strengthen the research programs at the National Institute of Standards and Technology (NIST) through the effective, efficient and secure utilization of Information Technology (IT). The organization has adopted the ITIL Service Management framework for the delivery of services. ITIL is about delivering a set of services to the business customer through a descriptive framework of the service lifecycle and the associated processes that enable information technology organizations to develop the right people skills in a culture of service excellence. To provide this Service Management framework, lifecycle, and collection of processes, NIST has deployed ServiceNow, which is a Service Management and Automation system that is provided as a cloud based Software as a Service (SaaS). This solicitation is for the procurement of contractor support from ServiceNow Partners to provide for operation and maintenance, system enhancements, new development, and training for the existing Service Management and Automation system (ServiceNow), as outlined in the attached Statement of Work (SOW), through an Indefinite-Delivery Indefinite-Quantity (IDIQ) type contract See attached solicitation for more details.
- Web Link
-
FBO.gov Permalink
(https://www.fbo.gov/spg/DOC/NIST/AcAsD/SB1341-14-RP-0038/listing.html)
- Record
- SN03394488-W 20140615/140613234322-91c8ba73d6b778da3520435d7a88cb19 (fbodaily.com)
- Source
-
FedBizOpps Link to This Notice
(may not be valid after Archive Date)
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