SPECIAL NOTICE
D -- Interactive Intelligence Software Maintenance
- Notice Date
- 6/3/2014
- Notice Type
- Special Notice
- NAICS
- 541519
— Other Computer Related Services
- Contracting Office
- Department of Commerce, Patent and Trademark Office (PTO), Office of Procurement, P. O. Box 1450 - Mail Stop 6, 600 Dulany Street, MDE, 7th Floor, Alexandria, Virginia, 22313-1450
- ZIP Code
- 22313-1450
- Solicitation Number
- 284P1451264
- Archive Date
- 7/3/2014
- Point of Contact
- Mickey Skiles, Phone: 5712726587
- E-Mail Address
-
mickey.skiles@uspto.gov
(mickey.skiles@uspto.gov)
- Small Business Set-Aside
- Total Small Business
- Description
- The United States Patent and Trademark Office (USPTO) intent to award a sole source contract to Systems Integration, Inc. (SII) for Interactive Intelligence, Inc. software maintenance, in support of the Infrastructure Services Division, Office of the Chief Information Officer. The USPTO intends to negotiate and award a sole source firm fixed price contract for Interactive Intelligence, Inc. software maintenance, NAICS code 541519, to Systems Integration, Inc. for a period of one (1) year, in the amount of $220,184.10. The anticipated award date is June 4, 2014. USPTO's Enterprise Call Center (ECC) infrastructure utilizes Interactive Intelligence, Inc.'s (I3) proprietary Customer Interaction Center (CIC) software. This purchase is for the annual maintenance of the software. Under the annual maintenance plan, the USPTO has access to service updates and upgrades of the Interactive Software. The USPTO is also entitled to bug fixes and feature packs that corrects or enhances one or more existing features of the software. Systems Integration, Inc. is the only authorized and certified reseller that can provide the required services. The manufacturer, Interactive Intelligence, Inc., requires that only the original reseller that provided the original products, may resell software maintenance to commercial and federal agencies. In accordance with FAR §6.302-1, only one responsible source and no other supplies or services will satisfy agency requirements.
- Web Link
-
FBO.gov Permalink
(https://www.fbo.gov/spg/DOC/PTO/OPDC20220/284P1451264/listing.html)
- Place of Performance
- Address: U. S. Patent and Tradermark Office, 600 Dulany Street, Alexandria, Virginia, 22313, United States
- Zip Code: 22313
- Zip Code: 22313
- Record
- SN03383932-W 20140605/140603235101-d0b11b56a4f0bd086265f7f55f7c2432 (fbodaily.com)
- Source
-
FedBizOpps Link to This Notice
(may not be valid after Archive Date)
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