DOCUMENT
X -- National Public Affairs & Outreach Training for OPIA - Attachment
- Notice Date
- 6/28/2013
- Notice Type
- Attachment
- NAICS
- 721110
— Hotels (except Casino Hotels) and Motels
- Contracting Office
- Department of Veterans Affairs;Office of Administration (033C1);810 Vermont Ave, NW;Washington DC 20420
- ZIP Code
- 20420
- Solicitation Number
- VA10113Q0175
- Response Due
- 7/8/2013
- Archive Date
- 9/6/2013
- Point of Contact
- Ms. Nikki Grenfield
- E-Mail Address
-
:
- Small Business Set-Aside
- N/A
- Description
- Solicitation Number: VA101-13-Q-0175 Notice Type: Combined Synopsis/Solicitation This is a COMBINED SYNOPSIS/SOLICITATION for commercial items prepared in accordance with the format in Subpart 12.6, as supplemented with additional information included in this notice and in accordance with the simplified acquisition procedures authorized in FAR Part 13. This announcement constitutes the only solicitation; quotations are being requested and a written solicitation WILL NOT be issued. The request for quote (RFQ) reference number is VA101-13-Q-0175. The Department of Veterans Affairs, (VA) Human Resources & Administration, Procurement Section, on behalf of the Office of Public & Intergovernmental Affairs (OPIA), is issuing a combined synopsis/solicitation to procure lodging and training support services in the San Antonio, Texas Metropolitan Area. See the Statement of Work (SOW), Attachment 1 for details. THIS REQUIREMENT IS BEING SOLICITED UNRESTRICTED. The performance period is for three (3) consecutive weekdays in the month of September 2013, excluding Fridays and Federal Holidays. The performance period will begin on Day 1 from 12:00 PM C.D.T through 5:00 PM C.D.T.; Day 2 from 7:30 AM C.D.T through 9:00 PM C.D.T.; and Day 3 from 7:00 AM C.D.T through 6:00 PM C.D.T. The place of performance shall be at the contractor's facility. This solicitation document incorporates all mandatory commercial item provisions and clauses in effect through Federal Acquisition Circular 2005-66; effective 28 February 2013. The North American Industry Classification Code (NAICS) is 721110, Hotels (except Casino Hotels) and Motels services with a Size Standard of $30.0 Million; the Product Service Code category is X1AB, Lease/Rental of Conference Space and Facilities. Please note that third party services (i.e. event planning, corporate travel counseling, retreat planning, etc.) will not be considered. All Offerors that provide a quotation shall agree that the requirement and services can be provided in its entirety, for the specified performance period. Offerors that cannot provide the complete requirement and services during the performance period (three (3) consecutive weekdays in the month of September 2013, excluding Fridays and Federal Holidays) should not provide a quotation, as it WILL NOT be considered. All Offerors must have an active registration in the System for Award Management (SAM) at http://www.sam.gov. The VA intends to award one Firm-Fixed Price Contract to the Offeror that represents the lowest priced, technically acceptable proposal. A site visit of the facility WILL NOT be conducted prior to award. The evaluation factors established in this requirement are 1. the hotel facility is located in the San Antonio, Texas Metropolitan Area, accessible to and from multiple modes of transportation (e.g. airports, rail, taxi, and bus); located within ten (10) miles from the San Antonio International Airport (SAT); and within three (3) walkable blocks (sidewalks, not crossing over/under interstate or major highways more than four (4) lanes total) to counter and full-service restaurants.; 2. availability of the required hotel facility's meeting space and sleeping rooms for (three (3) consecutive weekdays in the month of September 2013, excluding Fridays and Federal Holidays; 3. venue dimensions, meeting space layout, and meeting accommodations in accordance with the measurements outlined in the SOW; 4. audiovisual equipment and technical support are available and meet the requirements; 5. light refreshment services throughout the duration of the training are available and meet the requirements in the SOW; 6. Food and beverage services are available and meet the requirements in the SOW; 7. Past Performance (that shall identify a minimum of three (3) comparable size conferences held in the past three (3) years for either commercial or government contracts, which includes the name and phone numbers of the contracts' Point of Contacts, contract value, performance period, and description of services performed; and 8. Price. The Offeror shall submit a technical proposal addressing the requirements of this solicitation and the evaluation factors as set forth above. The Offeror shall submit a separate quotation. Quotation Submission: Please cite the solicitation reference number of VA101-13-Q-0175 in the subject line of the email. The quotation submission must include the solicitation number, be signed and dated. Quotations must be received by 11:00 AM E.D.T. on Monday, July 8, 2013. Quotations shall be submitted electronically to Ms. Nikki Greenfield at Naqikah.Greenfield@va.gov. The Offeror shall submit a pricing proposal within the Price Schedule (Attachment 2) provided. The Contract Line Item Numbers (CLINs) information; Description of Items, Quantities, and Units, Unit Price, and Total are shown in the Price Schedule which shall be provided by Offerors in response to the deliverables outlined in Attachment 1 Statement of Work and presented in a format that is clear and concise. Fixed rates shall include all occupancy tax, gratuity, service charges, and applicable fees, and shall not include the local San Antonio, TX tax rates as the procuring and paying entity is a Federal Government entity. Solicitation Provisions / Clauses: The following FAR provisions/clauses and supplemental agency VAAR provisions/clauses apply to this acquisition: FAR 52.212-1, Instructions to Offerors Commercial Items FAR 52.212-3, Offeror Representations and Certifications - Commercial Items FAR 52.212-4, Contract Terms and Conditions - Commercial Items FAR 52.212-5, Contract Terms and Conditions Required To Implement Statutes or Executive Orders - Commercial Items The following clauses within FAR 52.212-5 are applicable to this acquisition: 52.204-10, 52.209-6, 52.219-4, 52.219-28, 52.222-3, 52.222-21, 52.222-26, 52.222-36, 52.223-18, 52.225-13, and 52.232-33. VAAR 852.203-70, Commercial Advertising (JAN 2008) VAAR 852.232-72, Electronic Submission of Payment Requests (NOV 2012) VAAR 852.237-70, Contractor Responsibilities (APR 1984) VAAR 852.252-71, Representatives of Contracting Officers (JAN 2008) OFFEROR MUST COMPLETE AND SUBMIT WITH ITS QUOTATION, FAR 52.212-3 OFFEROR REPRESENTATIONS AND CERTIFICATIONS--COMMERCIAL ITEMS WHICH ARE AVAILABLE ELECTRONICALLY AT: http://www.acquisition.gov/far/ The complete text of the FAR and clauses and provisions are available online at http://www.acquisition.gov/far/ Questions Submission: Any questions regarding this solicitation shall be submitted no later than 3:00 PM E.D.T. on Wednesday, July 3, 2013. A response reply to questions shall be provided within twenty-four (24) hours after the close date of the inquiry submission date. All responsible sources may submit a quotation that, if timely received, shall be considered by the agency. Point of Contact: Ms. Nikki Greenfield at 202-461-5361; e-mail: Naqikah.Greenfield@va.gov. NOTE: Communication with other officials may compromise the integrity and competitiveness of this acquisition, which could result in the cancellation of the solicitation and/or exclusion of your quotation. STATEMENT OF WORK A. Title of Project 2013 National Public Affairs & Outreach Training Academy B. Purpose The U.S. Department of Veterans Affairs (VA), Office of Public and Intergovernmental Affairs (OPIA) requires a single location for lodging, meeting facilities, audio-visual services, and food and beverage services for its 2013 National Public Affairs & Outreach Training Academy. The VA anticipates hosting this session in the San Antonio, Texas Metropolitan Area during three (3) consecutive weekdays in the month of September 2013, excluding Fridays and Federal Holidays. C. Background The National Public Affairs & Outreach Training Academy will provide Public Affairs Officers (PAOs) and outreach specialists with skills to work with Veterans, survivors, Veterans Service Organizations, the news media and other stakeholders effectively. The training will encourage interaction between facility-level VA employees within the same region, offer practical guidance on dealing with change and succession management, foster a culture of forward-looking planning, and integrate social media into overall public affairs and outreach programs. The outreach portion of the academy will provide a forum for improving VA's outreach strategy and guidance, for exchanging ideas and partnership opportunities regarding this new career field, and for synchronizing internal communications for outreach throughout the VA. It is anticipated that approximately 303 Public Affairs Officers within VA's three administrations and other VA specialty offices will participate in this training. D. Scope of Work The contractor shall provide training space, training support services, room accommodations, and food and beverage services for approximately 303 guests, in accordance with the requirements set forth in this Statement of Work. See Deliverables Schedule Section J. below for specific details. 1.Hotel Location The hotel shall be located in the San Antonio, Texas Metropolitan Area; accessible to and from multiple modes of transportation (e.g. airports, rail, taxi, and bus); located within ten (10) miles from the San Antonio International Airport (SAT); within three (3) walkable blocks (sidewalks, not crossing over/under interstate or major highways more than four (4) lanes total) to counter and full-service restaurants. 2.Guest Room Accommodation Requirements The contractor shall provide a block of guest rooms to accommodate guests attending the VA's 2013 National Public Affairs & Outreach Training Academy. Sleeping Rooms Block: Day 1 = 153 rooms, Day 2 = 303 rooms. These rooms shall be a minimum size of 250 square feet that shall include, but is not limited to, a television, phone, bed, bathroom, and in-room safe. In addition, the contractor shall provide rooms that are accessible to those with mobility challenges as outlined in the Americans with Disabilities Act (ADA). The government shall not be liable for any charges associated with these "blocked" rooms. Un-booked "blocked" rooms may be released two days prior to the period of performance begin date for hotel use and at no charge to the government. Individual attendees will be responsible for all incidental room charges and any guest room nights not included in the period of performance. The contractor shall provide a secured storage location to house the guests luggage after checkout on Day 3. The luggage shall be secured until 6:00 PM C.D.T. on Day 3. The guest rooms shall be available using the following patterns: DayDAY 1DAY 2DAY 3Total Standard Room153303 Checkout 456 Total 456 Do not include lodging pricing in proposal, as attendees will be responsible for respective costs; however, Offerors shall not exceed the hotel per diem rate of $106.00 US dollars per night as established by General Services Administration (GSA) (http://www.gsa.gov/portal/category/100120), for the individual attendees. 3.Meeting Space Requirements The contractor shall provide a meeting space that is accessible to those with mobility challenges as outlined in the Americans with Disabilities Act (ADA). All rooms shall be located on one floor to allow easy access for those with mobility challenges. The contractor shall provide dedicated resources, with backup capability, to manage the logistics surrounding the training events. The logistical services include audio visual technical support to set up, troubleshoot, and monitor audio visual equipment and usage in the general session room, all breakout rooms, and administrative spaces. The contractor shall provide the following: one (1) REGISTRATION AREA; one (1) STAFF OFFICE; one (1) STAND-ALONE BOARD ROOM; one (1) BUSINESS CENTER; one (1) GENERAL SESSION ROOM; and eight (8) BREAKOUT SESSION ROOMS during the period of performance. Please Note: There is NO requirement for classified meeting space. Specific details provided in the Deliverables Schedule Section J. below. a.Registration Area: The registration/ information area shall be located near the general session room; have built in registration counters with 3 tables for on-site registration or two (2) 6' rectangular tables set up with 6 chairs. The contractor shall provide twelve (12) easels for Government provided signage. b.Staff Office: The staff office shall be located near the registration area; permit 4 banquet tables and 12 chairs; and provide high speed internet connection. The staff office shall also serve as storage for conference materials; be equipped with a dedicated phone line; and be secured with card key access on a 24 hour basis until last day of the training. c.Stand-Alone Board Room: The stand alone board room shall be setup for approximately twelve (12) individuals and located near the registration area and staff office. d.Business Center: On site business center services will be required for copying, faxing, etc. during the training. Guests must be able to access the business center to check email, etc. throughout the training. e.General Session Room: The general session room shall be set up in rounds of 8 seats per table to accommodate 153 attendees on Day 2 and 303 attendees on Day 3; Each table setup shall provide enough space for training materials and laptops per individual and include one (1) water pitcher (routinely refreshed/refilled), and eight (8) drinking glasses. Each table shall also include table number stands with identifying table number cards. The general session room shall be in close proximity to other meeting spaces (i.e. breakout rooms) and shall have adequate sound proofing to avoid disruption by other facility activities. f.Audio Visual Requirements (General session): The general session room shall be large enough to accommodate a head riser and projection. The contractor shall provide two (2) general session screens with front (or rear) projection depending on the size and configuration of the room; one (1) LCD projector; one (1) rental laptop; one (1) podium; one (1) podium microphone; two (2) table microphones; two (2) audience microphones with stands; two (2) cameras for projecting the general sessions on the screens when not being used for power point presentations; and one (1) mixer/multi box for audio distribution in the room. g.Breakout Rooms: Eight (8) breakout rooms are required for concurrent training sessions on Day 2 and Day 3. The breakout rooms shall be set up with classroom style seating with narrow banquet style tables to accommodate 40 attendees per room (4 people per table w/one-sided seating). Water/ glasses shall be available in each breakout room. h.Audio Visual Requirements (Breakout rooms): The breakout room shall include one (1) screen (size appropriate to room and ceiling height); one (1) LCD projector; one (1) podium; one (1) lavaliere microphone; and one (1) mixer/multi box in each room (if needed). A minimum of two (2) technicians shall be available daily to set up, troubleshoot, and monitor each meeting room A/V equipment and usage. i.Conference Refreshments: In accordance with 41 CFR § 301-74.11, the contractor shall provide light refreshments for Morning and Afternoon Breaks, to include, but not be limited to, coffee, tea, milk, juice, soft drinks, donuts, bagels, fruit, pretzels, cookies, chips, or muffins, for one hundred fifty 153 attendees on Day 2 and 303 attendees on Day 3. Morning and Afternoon refreshments shall be served buffet style in the general session foyer on Day 2 and Day 3. j.Food and Beverage: The contractor shall provide ample food (heavy hor devours) and beverage to accommodate 303 guests during an evening training session that will take place in the general session room on Day 2 from 7:00 PM- 9:00 PM C.D.T. Please include a menu with your quote. k.Food and Beverage: The contractor shall provide ample food and beverage to accommodate 303 guests during a seated luncheon that will take place in the general session room on Day 3 from 12:30 PM- 2:00 PM C.D.T. Please include a menu with your quote. The contractor shall set up a riser with a head table for three; one (1) podium; and one (1) podium microphone for the guest speaker. E. Place of Performance The designated place of performance is at the contractor's facility in the San Antonio, Texas Metropolitan Area. F. Period of Performance The performance period is for three (3) consecutive weekdays in the month of September 2013, excluding Fridays and Federal Holidays. G. Contractor Responsibilities The Contracting Officer (CO) is the only person authorized to approve changes or modify any of the requirements under this contract on behalf of the government. In the event the contractor effects any changes(s) at the direction of any person other than the CO, that change shall be considered to have been made without authority and no adjustment in price shall be made in the contract to cover any increase in charges incurred as a result thereof. The contractor shall submit all requests for modification of this contract and any inquiries pertaining to the administration of the contract to the designated CO. The CO for this project is noted below: Department of Veterans Affairs Office of Administration, Procurement Section Attention: Ms. Nikki Greenfield 810 Vermont Ave, NW, Washington, DC 20420 Voice: 202.461.5361 E-mail: Naqikah.Greenfield@va.gov The Contractor shall designate a primary Point of Contact during the period of this contract for prompt accessibility and administration. The Contractor shall also provide a Point of Contact with immediate accessibility during the period of performance for audiovisual setup, concerns, questions, or issues. The Contractor shall make available a list of key personnel that will be providing services throughout the duration of this contract, including their titles and contact information. H. Confidentiality and Non-Disclosure Agreement All presentations, videos, and associated materials, working papers, and other materials deemed relevant by VA which has been generated by the contractor in performance of this contract are the exclusive property of the United States Government and shall be submitted to the COR at the completion of the contract. The contractor is not authorized to release information to any party or organization other than the CO. The CO shall be the sole authorized official to release verbally or in writing, any data, draft deliverable, final deliverable, or any other written or printed material pertaining to this contract to other individuals, groups, or organizations. Any request for information about this contract presented to the contractor shall be submitted to the CO for response. Press releases, marketing material, or any other printed or electronic documentation related to this project shall not be publicized and shall be immediately reported and provided to the CO. I. Site Security Requirements The contractor shall have an individual on staff that has an extensive training and background in hotel security. This individual should be responsible for ensuring that the facility meets all safety and security requirements. If additional security requirements are identified by the VA, this individual shall work with the VA CO and COR to ensure all additional security requirements are completed in a timely manner to provide a safe environment for VA attendees. The contractor must adhere to the following: 1.Hotel/Motel Fire Safety Act of 1990 (Public Law 101-391 as amended by Public Law Number 105-85, November 18, 1997) 2.FEMA Requirements listed in FEMA database: (http://apps.usfa.fema.gov/hotel/) J. Deliverables Schedule ITEM #DELIVERABLESINSPECTIONDUE DATE 1 The contractor shall participate in a contract kick-off meeting via conference call with the COR and any other VA Project Team members identified by the COR. During the kick-off meeting, both the VA and contractor will: a.Review the Statement of Work (SOW) and discuss the detailed requirements of all deliverables. b.Review and discuss technical requirements including, setup, schedule, and support details. c.Discuss the facility layout, equipment, supplies and support package. Kick-off meeting: d.VA's COR will be responsible for the meeting minutes and shall ensure that all parties receive a copy. The minutes shall include a list of planning committee members present, date and primary discussion items. e.Each item discussed will identify the decision or action item and the names of responsible individuals and due dates.Yes - VA COR and Contractor's Program Manager 5 Days After Award Date 2The contractor shall provide a Registration Area that will include the following: a.Built in registration counters with 3 tables for on-site registration or two (2) 6' rectangular tables set up with 6 chairs; twelve (12) easels (at minimum 2'X 3' (foot)) for signage. Registration setup shall be near the general session training area, within six (6) feet of electrical outlets. Yes - VA COR DAY 1 12:00 PM C.D.T. Through DAY 3 6:00 PM C.D.T. 3The contractor shall provide one (1) Staff Office that will include the following: a.Setup for approximately twelve (12) individuals (a minimum of 400 square feet); serve as storage for conference materials; be equipped with a dedicated phone line; and be secured with key/ key card access on a 24 hour basis; five (5) keys/ key cards shall be provided to the VA COR for room access. The staff office shall be located near the registration area. b.Audiovisual support to include high speed internet connection; and two (2) six-outlet power strips with surge protection.Yes - VA COR DAY 1 12:00 PM C.D.T. Through DAY 3 6:00 PM C.D.T. 4The contractor shall provide one (1) Stand-Alone Board Room that will include the following: a. Setup for approximately twelve (12) individuals. The stand-alone board room shall be located near the registration area and staff office. Yes - VA COR DAY 2 7:00 AM C.D.T. Through DAY 3 6:00 PM C.D.T. 5The contractor shall provide one (1) On-Site Business Center that will include the following: a. Business Center: On site business center equipped with computers, fax/ copy machines, and internet.Yes - VA COR DAY 1 12:00 PM C.D.T. Through DAY 3 6:00 PM C.D.T. 6The contractor shall provide one (1) room for the General Session training that will include the following: a.The general session room shall be set up in rounds of 8 seats per table to accommodate 153 attendees on Day 2 and 303 attendees on Day 3; Each table setup shall provide enough space for training materials and laptops per individual and include one (1) water pitcher (routinely refreshed/refilled), and eight (8) drinking glasses. Each table shall also include table number stands with identifying table number cards. The general session room shall be in close proximity to other meeting spaces (i.e. breakout rooms) and shall have adequate sound proofing to avoid disruption by other facility activities. b.Audiovisual support to include two (2) general session screens with front (or rear) projection depending on the size and configuration of the room; one (1) LCD projector; one (1) rental laptop; one (1) podium; one (1) podium microphone; two (2) table microphones; two (2) audience microphones with stands; two (2) cameras for projecting the general sessions on the screens when not being used for power point presentations; and mixer/multi box for audio distribution in the room.Yes - VA COR DAY 2 7:00 AM C.D.T. Through DAY 3 6:00 PM C.D.T. 7The contractor shall provide eight (8) Breakout Rooms for training that will include the following in each: a.Classroom style seating with narrow banquet style tables to accommodate 40 attendees per room (4 people per table w/one-sided seating). Water/ glasses shall be available in each breakout room. b.Audiovisual support to include one (1) screen (size appropriate to room and ceiling height); one (1) LCD projector; one (1) podium; one (1) lavaliere microphone; and one (1) mixer/multi box in each room (if needed). A minimum of two (2) technicians will be available daily to set up, troubleshoot and monitor each meeting room A/V equipment and usage.Yes - VA COR DAY 2 7:00 AM C.D.T. Through DAY 3 6:00 PM C.D.T. 8Contractor shall provide light refreshments for Morning Breaks, to include, but not be limited to, coffee, tea, milk, juice, soft drinks, donuts, bagels, fruit, pretzels, cookies, chips, or muffins, for approximately one hundred fifty 153 individuals. Shall be served buffet style in the general session foyer.Yes - VA COR DAY 2 7:30 AM C.D.T. 9Contractor shall provide light refreshments for Afternoon Breaks, to include, but not be limited to, coffee, tea, milk, juice, soft drinks, donuts, bagels, fruit, pretzels, cookies, chips, or muffins, for approximately one hundred fifty 153 individuals. Shall be served buffet style in the general session foyer.Yes - VA COR DAY 2 3:15 PM C.D.T 10Contractor shall provide light refreshments for Morning Breaks, to include, but not be limited to, coffee, tea, milk, juice, soft drinks, donuts, bagels, fruit, pretzels, cookies, chips, or muffins, for approximately 303 individuals. Shall be served buffet style in the general session foyer.Yes - VA COR DAY 3 7:45 AM C.D.T. 11Contractor shall provide light refreshments for Afternoon Breaks, to include, but not be limited to, coffee, tea, milk, juice, soft drinks, donuts, bagels, fruit, pretzels, cookies, chips, or muffins, for approximately 303 individuals. Shall be served buffet style in the general session foyer.Yes - VA COR DAY 3 3:30 PM C.D.T 12Food and Beverage: The contractor shall provide ample food (heavy hor devours) and beverage to accommodate 303 guests during an evening training session that will take place in the general session room on Day 2 from 7:00 PM- 9:00 PM C.D.T. Please include a menu with your quote.Yes - VA COR DAY 2 7:00 PM- 9:00 PM C.D.T 13Food and Beverage: The contractor shall provide ample food and beverage to accommodate 303 guests during a seated luncheon that will take place in the general session room on Day 3 from 12:30 PM- 2:00 PM C.D.T. Please include a menu with your quote. The contractor shall set up a riser with a head table for three; one (1) podium; and one (1) podium microphone for the guest speaker.Yes - VA COR DAY 3 12:30 PM- 2:00 PM C.D.T ONE-PAGE TRAINING AGENDA Day 1 - September 2013 12 p.m. - 5 p.m.On-Site Registration for Junior PAOs Day 2 - September 2013 7:30 a.m.- 8:00 a.m.Welcome/Training Administration 8 a.m. - 9:15 a.m.Classes (7-8 breakout rooms) 9:15 a.m. - 9:30 a.m.Break 9:30 a.m. - 10:45 a.m.Classes (7-8 breakout rooms) 10:45 a.m. - 11 a.m.Break Coffee/Pastry Morning Break (153) 12 - 5 p.m.On-Site registration for Seasoned PAOs 11 a.m. - 12:15 p.m.Classes (7-8 breakout rooms) 12:15 p.m. - 2 p.m.Lunch on own 2 p.m. - 3:15 p.m.Classes (6 breakout rooms) 3:15 p.m. - 3:30 p.m.PM Snack Break 3:30 p.m. - 4:45 p.m.Administration Breakouts (NCA, VHA, VBA, 3 rooms) or Classes (6 breakout rooms) 5 p.m. - 6:15 p.m.Late afternoon Classes optional (2 breakout rooms) 7 - 9 p.m.Dinner Training Session Day 3 - September 2013 7 a.m. - 8 a.m.Early Morning Classes optional (2 breakout rooms) 7:45-8:15 a.m.Coffee/Pastry Morning Break 8:15. - 9:15 a.m.Opening Plenary Session 9:15 a.m. - 9:30 a.m.Break 9:30 a.m. - 10:45 a.m.Classes (7-8 breakout rooms) 10:45 a.m. - 11 a.m.Break 11 a.m. - 12:15 p.m.Classes (7-8 breakout rooms) 12:15 p.m. - 12:30 p.m.Break 12:30 p.m. - 2 p.m.Working Luncheon/ Speaker (303) 2 p.m. - 2:15 p.m.Break 2:15 p.m. - 3:30 p.m.Classes (7-8 breakout rooms) 3:30 p.m. - 3:45 p.m.PM Snack Break 3:45 p.m. - 5 p.m.Classes (7-8 breakout rooms) Departure
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