MODIFICATION
D -- Army Enterprise Service Desk (AESD)
- Notice Date
- 6/4/2013
- Notice Type
- Modification/Amendment
- Contracting Office
- ACC - Rock Island (ACC-RI), ATTN: AMSAS-AC, Rock Island, IL 61299-6500
- ZIP Code
- 61299-6500
- Solicitation Number
- W52P1J-13-T-0414
- Response Due
- 6/28/2013
- Archive Date
- 8/3/2013
- Point of Contact
- Benjamin Kimbell, 3097824042
- E-Mail Address
-
ACC - Rock Island (ACC-RI)
(benjamin.j.kimbell.civ@mail.mil)
- Small Business Set-Aside
- N/A
- Description
- The purpose of this notification is to amend the Army Enterprise Service Desk (AESD) Request for Information (RFI) as follows: 1.This Request for Information (RFI) is to identify potential companies (sources) capable of, and interested in, providing technical assistance for the Army Enterprise Service Desk (AESD). This request is for planning purposes only; and it is not a request for proposal. This sources sought does not constitute a solicitation and there is no guarantee a formal solicitation will be issued by the Government as a result of responses to this RFI. 2.The Army Enterprise Service Desk (AESD) walkthrough scheduled for 6 June 2013 from 1000-1200 at Wood Theater, Building 2120, Fort Belvoir, VA has been cancelled. 3.The Government does not intend to award a contract based on this RFI or otherwise pay for information solicited. Please identify any proprietary information submitted. All information submitted will be held in a confidential status. 4.The Draft Performance Work Statement has been removed from this posting and should not be construed of future requirements. 5.The Government is seeking information from companies: a.Over 5 years of experience operating Information Technology (IT) Contact and Service Centers supporting Government/multinational corporations/organizations and having over 2000 live IT Contact and Service Center agents based in the United States. b.Demonstrable core competencies in configuring and maintaining Call Center supporting technologies such as Web-enabled Knowledge Bases, Automatic Call Directors (ACDs) and Interactive Voice Response (IVR). c.Documented internal processes for quality of service monitoring, metrics management, quality assurance, and continuous process improvement. d.Proven management and staffing approaches supported by independently verified successful IT contact and service center implementations and operations. 6.The response shall include potential methodologies for Staff Structure, Wounded Warrior Participation, Small Business Participation, Relevant Experience, Transition Planning, and any other recommendations or alternative approaches in support of AESD operations. 7.RFI responses are due from Industry by 28 Jun 13 and shall not exceed 30 pages in total to include answers to previously listed questions. This information shall be submitted to Mr. Benjamin J. Kimbell at benjamin.j.kimbell.civ@mail.mil and Ms. Mariellen Crosson at Mariellen.crosson.civ@mail.mil.
- Web Link
-
FBO.gov Permalink
(https://www.fbo.gov/notices/6e9d6fdb3f412b3da31ceeeb75dbd5f1)
- Place of Performance
- Address: ACC - Rock Island (ACC-RI) ATTN: AMSAS-AC, Rock Island IL
- Zip Code: 61299-6500
- Zip Code: 61299-6500
- Record
- SN03079381-W 20130606/130605000253-6e9d6fdb3f412b3da31ceeeb75dbd5f1 (fbodaily.com)
- Source
-
FedBizOpps Link to This Notice
(may not be valid after Archive Date)
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