SOLICITATION NOTICE
D -- SAP PROJECT IAW THE PWS ATTACHED
- Notice Date
- 5/7/2013
- Notice Type
- Presolicitation
- NAICS
- 541511
— Custom Computer Programming Services
- Contracting Office
- Bogota Branch (PARC Americas 410th CSB), KO Directorate of Contracting, Unit 5136 US Embassy Colombia, APO, AA 34038-0008
- ZIP Code
- 34038-0008
- Solicitation Number
- W913FT13T0024
- Response Due
- 6/5/2013
- Archive Date
- 7/6/2013
- Point of Contact
- ASTRID PARDO, 5713832386
- E-Mail Address
-
Bogota Branch (PARC Americas 410th CSB)
(pardoaj@tcsc.southcom.mil)
- Small Business Set-Aside
- N/A
- Description
- PERFORMANCE WORK STATEMENT (PWS) 14th January 2013 COLOMBIAN ARMY AVITATION MENTORSHIP PROGRAM System Application Products (SAP) Phase II Part 1 General Information This Performance Work Statement defines the effort and schedule required for the implementation of the following Aircraft Log Book Forms: MDN Form 2408, Equipment Log Assembly MDN Form 2408-12, Army Aviator's Flight Record MDN Form 2408-13, Aircraft Status Information Record MDN Form 2408-13-1, Aircraft Inspection and Maintenance Record MDN Form 2408-13-2, Related Maintenance Actions Record MDN Form 2408-14-1, Uncorrected Fault Record (Aircraft) MDN Form 2408-18, Equipment Inspection List 1. GENERAL: This is a non-personnel services contract to provide seven Aircraft Log Book Forms in SAP software. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government. 1.1 Description of Services/Introduction: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform Seven Aircraft Log Book Forms in SAP software as defined in this Performance Work Statement except for those items specified as government furnished property and services. The contractor shall perform to the standards in this contract. 1.2 Background: During Phase I of this contract, the company Elite Consulting provided the infrastructure by using SAP software platform to develop maintenance applications for the Division de Aviacion Asalto Aereo (DAVAA) in order to automate their maintenance program. The contractor provided technology solution to develop and have control of logistics and maintenance tasks which were developed in digital form in accordance with Department of the Army Pamphlet 738-751 for all the aircraft use by the DAVAA. Maintenance Forms developed during Phase I are: DA Form 2408-5, Equipment Modification Record DA Form 2408-5-1, Equipment Modification Record (Component). DA Form 2408-15, Historical Record for Aircraft. DA Form 2408-16, Aircraft Component Historical Record. 1.3 Objectives: Register flight and maintenance information in SAP system through the use of digital forms on a mobile device (tablet, portable computers, and smart phones). Input data once in to the portable device shall populate real time information in multiple digital forms shall eliminate the need of re-enter the same information in different forms. Information maintenance processes shall be recorded immediately in SAP Enterprise Resources Planning (ERP), facilitating and streamlining processes, reducing time of delivery of information for management analysis. Since the digital forms to be developed keep the original design concept, is easier to complete or fill out the forms by the crew with a minimal training required. 1.4 Scope: The scope of work includes the design, development and implementation of the following Aircraft Flight and Maintenance Forms to be use in a mobile device: MDN Form 2408, Equipment Log Assembly MDN Form 2408-12, Army Aviator's Flight Record MDN Form 2408-13, Aircraft Status Information Record MDN Form 2408-13-1, Aircraft Inspection and Maintenance Record MDN Form 2408-13-2, Related Maintenance Actions Record MDN Form 2408-14-1, Uncorrected Fault Record (Aircraft) MDN Form 2408-18, Equipment Inspection List Services include: Project charter. A statement of the scope, objectives and participants in a project. It provides a preliminary delineation of roles and responsibilities, outlines the project objectives, identifies the main stakeholders, and defines the authority of the project manager. It serves as a reference of authority for the future of the project. The contractor shall provided documentation with functional and technical specifications of the development of the forms and a digital version of an instruction manual for the end users. This documentation shall be delivered to the Colombian Army (COLAR) Aviation Division Team Leader (CTL). The contractor shall design, develop and implement the seven forms that are part of the scope. The contractor shall provide Business Process Procedure that shows the design of the digital forms. The contractor shall provide a digital tutorial video on how to use the system to be delivered to the CTL. Train the trainer strategy. oElite Consulting shall train 30 DAVAA users whom shall be responsible for the transfer of the knowledge to the rest of the users (train the trainer concept). Help desk strategy. oAfter the quote mark go live quote mark the contractor shall continue to support the trainers for a period or 30 days with any issues with the system. 1.5Period of Performance: 6 months. 1.6 General Information 1.6.1 Quality Control The contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor's quality control program is the means by which he assures himself that his work complies with the requirement of the contract. Within 30 day after contract award the contractor shall provide the QCP. If the contractor makes any changes, three copies of a comprehensive written QCP shall be submitted to the KO and COR within five working days when changes are made thereafter. After acceptance of the quality control plan the contractor shall receive the contracting officer's acceptance in writing of any proposed change to his QC system. 1.6.2 Quality Assurance: The government shall evaluate the contractor's performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards shall be applied, the frequency of surveillance, and the minimum acceptable defect rate(s). 1.6.3 Recognized Holidays: The contractor is not required to perform services on the following holidays: 25th March San Jos Day 28th March Holly Week 29th March Holly Week 1st May Labor Day 13th May Ascensions day 3rd June Corpus Christy 10th JuneSacred Heart of Jesus 1.6.4 Hours of Operation: The contractor is responsible for conducting business, between the hours of 08:00 a.m. until 5:30 p.m. Monday thru Friday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. For other than firm fixed price contracts, the contractor shall not be reimbursed when the government facility is closed for the above reasons. The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential. 1.6.5 PLACE OF PERFORMANCE: The work to be performed under this contract shall be performed at Tolemaida facilities, Bogot Army bases in Colombia, and Elite Consulting Head Offices. 1.6.6 Type of Contract: The government shall award a Fixed Priced Contract 1.6.7 Security Requirements: Contractor personnel performing work under this contract must have a reserve at time of the proposal submission, and must maintain the level of security required for the life of the contract. The security requirements are in accordance with the attached DD254. 1.6.7.1 Physical Security: The contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured. 1.6.7.2 Key Control (N/A). 1.6.7.3Lock Combinations (N/A). 1.6.8 Special Qualifications: The contractor must possess experience with SAP consulting in offered solution and possess the skilled personnel for warranty of functionality of the current implementation. Contractor shall provide copy of the SAP certification to the CTL. Professional SkillsCharge in project SAP-ABAP Certified ConsultantProject Manager SAP-PM Certified ConsultantLeader Consultant SAP-ABAP Certified ConsultantAbap developer SAP-ABAP Certified ConsultantAbap / Web Dynpro developer SAP-ABAP Certified ConsultantAbap / Web Dynpro developer 1.6.9 Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The contracting officer, Contracting Officers Representative (COR), and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the contracting officer shall apprise the contractor of how the government views the contractor's performance and the contractor shall apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government. 1.6.10 Contracting Officer Representative (COR): The (COR) shall be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract: perform inspections necessary in connection with contract performance: maintain written and oral communications with the Contractor concerning technical aspects of the contract: issue written interpretations of technical requirements, including Government drawings, designs, specifications: monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies; coordinate availability of government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order. 1.6.11 Key Personnel: The follow personnel are considered key personnel by the government: Carlos H. Yandi, contract manager / Raul Loaiza, Alternate contract manager. The contractor shall provide a contract manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the contracting officer. The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The contract manager or alternate shall be available between 8:00 a.m. to 5:30 p.m., Monday thru Friday except Federal holidays or when the government facility is closed for administrative reasons. Qualifications for all key personnel are listed below: 1.6.11.1 The contract Manager and Alternate must be SAP certified consultant with 5 or more years SAP implementation experience. 1.6.12 Identification of Contractor Employees: All contract personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed. 1.6.13 Contractor Travel: N/A. 1.6.14 Other Direct Costs: N/A. 1.6.15 Data Rights: The Government has unlimited rights to all documents/material produced under this contract. All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the contractor without written permission from the Contracting Officer. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights. 1.6.16 Organizational Conflict of Interest: Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI. The Contractor's mitigation plan shall be determined to be acceptable solely at the discretion of the Contracting Officer and in the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may effect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI. 1.6.17 Phase In /Phase Out Period: To minimize any decreases in productivity and to prevent possible negative impacts on additional services, the Contractor shall have personnel on board, during the 30 days phase in/ phase out periods. During the phase in period, the Contractor shall become familiar with performance requirements in order to commence full performance of services on the contract start date. PART 2 DEFINITIONS & ACRONYMS 2. DEFINITIONS AND ACRONYMS: 2.1. DEFINITIONS: 2.1.1. CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime. 2.1.2. CONTRACTING OFFICER. A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government. 2.1.3. CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract. 2.1.4. DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement. 2.1.5. DELIVERABLE. Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports. 2.1.6. KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal. 2.1.7. PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property. 2.1.8. QUALITY ASSURANCE. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards. 2.1.9. QUALITY ASSURANCE Surveillance Plan (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance. 2.1.10. QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements. 2.1.11. SUBCONTRACTOR. One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor. 2.1.12. WORK DAY. The number of hours per day the Contractor provides services in accordance with the contract. 2.1.13. WORK WEEK. Monday through Friday, unless specified otherwise. 2.1.14. GO LIVE. Turn on the SAP system for the end-users. 2.2. ACRONYMS: ACORAlternate Contracting Officer's Representative AFARSArmy Federal Acquisition Regulation Supplement ARArmy Regulation CTLColombian Army Aviation Division Team Leader CCEContracting Center of Excellence CFRCode of Federal Regulations COLARColombian Army CONUSContinental United States (excludes Alaska and Hawaii) CORContracting Officer Representative COTRContracting Officer's Technical Representative COTSCommercial-Off-the-Shelf DAVAADivision de Aviacion Asalto Aereo DADepartment of the Army DD250 Department of Defense Form 250 (Receiving Report) DD254Department of Defense Contract Security Requirement List DFARSDefense Federal Acquisition Regulation Supplement DMDCDefense Manpower Data Center DODDepartment of Defense FARFederal Acquisition Regulation HIPAAHealth Insurance Portability and Accountability Act of 1996 KOContracting Officer OCIOrganizational Conflict of Interest OCONUSOutside Continental United States (includes Alaska and Hawaii) ODC Other Direct Costs PIPOPhase In/Phase Out POCPoint of Contact PRSPerformance Requirements Summary PWSPerformance Work Statement QAQuality Assurance QAPQuality Assurance Program QASPQuality Assurance Surveillance Plan QCQuality Control QCPQuality Control Program SAPSystems Application and Products TETechnical Exhibit PART 3 GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES 3. GOVERNMENT FURNISHED ITEMS AND SERVICES: 3.1. Services: The Government shall provide unlimited access to SAP during the execution of the contract up to expiration of the warranty. The Government shall coordinate the process for the contractor to obtain a temporary access to all facilities mention on paragraph 1.6.5. 3.2 Facilities: The Government shall provide a class room appropriate for 30 students. 3.3 Utilities: The Government shall provide internet connectivity. 3.4 Equipment: The Government shall provide video and sound equipment. The Government shall provide all portable devices. 3.5 Materials: N/A PART 4 CONTRACTOR FURNISHED ITEMS AND SERVICES 4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES: 4.1 General: The Contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract that are not listed under Section 3 of this PWS. 4.2 Secret Facility Clearance: N/A. 4.3. Materials: The contractor shall provide each student a CD with the following information: End user manual Tutorial video 4.4. Equipment: N/A. PART 5 SPECIFIC TASKS 5. Specific Tasks: 5.1. Basic Services. The contractor shall provide services for the design, development and implementation of following Aircraft Flight and Maintenance Log Book Forms: MDN Form 2408, Equipment Log Assembly MDN Form 2408-12, Army Aviator's Flight Record MDN Form 2408-13, Aircraft Status Information Record MDN Form 2408-13-1, Aircraft Inspection and Maintenance Record MDN Form 2408-13-2, Related Maintenance Actions Record MDN Form 2408-14-1, Uncorrected Fault Record (Aircraft) MDN Form 2408-18, Equipment Inspection List The development of these forms shall be made on MDN technology platform using SAP's portal SILOG. Scope: The scope of this project is framed by the features that were hired by the AMERICAN MILITARY GROUP at Elite Consulting Company SA Phase II of the contract as W913FT-11-C-0024. In developing of this project, Elite Consulting shall deliver to the DAVAA 7 aeronautical forms developed on SAP Netweaver EP (Enterprise Portal), configured, tested and working according to the functional and technical requirements and considering the documents referred further in the contract and communications between the parties relating to the contract implementation. The functional scope of the solution is the design and development of the following aeronautical forms to be access and completed through a mobile device: MDN FORM 2408-12, ARMY AVIATOR'S FLIGHT RECORD. This form provides a record of flight operations and maintenance information. This form will register each of the flights made during a day of the mission; there are recorded data services, crew time, aircraft APU times, time of flight, mode of flight, servicing data and engine starts Hrs. MDN FORM 2408-13, AIRCRAFT STATUS INFORMATION RECORD. Provides a record of aircraft and aviation associated equipment condition, status and other aircraft maintenance information. This form shows the current status of the aircraft, reflecting the status symbol, system-wide check Notices (Annotations) postponed that are open in forms 2408-13-1, and 2408-13-2, taking the symbol of highest priority. MDN FORM 2408-13-1, AIRCRAFT INSPECTION AND MAINTENANCE RECORD. This form recorded all fault types and annotations affecting the aircraft and aviation associated equipments, which are automatically created in the SAP system, affecting the status symbol in the form 2408-13. This form will differ according to the role of Inspector, faults that do not affect the airworthiness of the form 2408-14-1, being registered in the box DELAY. It will also be able to select DISC WHEN codes, SYMPTOM CODE, BAD EFFECT FUNCT, HOW REC, CAUSE and ACTION CODE, which are parameterized in the system in the form 2408. Corrective actions may be reported to their respective codes of action, the PID of those involved, and man hours times grade, they remained in the system automatically. MDN FORMS 2408-13-2, RELATED MAINTENANCE ACTIONS RECORD. This form will record the proceedings of the tasks performed to correct a fault, it is recorded in the PID, man hours, TIPID and symbols of each task. This form is also a supplement form to FORM 2408-13-1 The information on this form will be kept at a table quote mark Z quote mark in SAP, for future reference. Additionally the status symbols of each task also affect the overall state of the aircraft in the form 2408-13. Tasks containing status symbol quote mark X quote mark must be raised by an inspector or a test pilot, based on restrictions and permissions in the system. MDN FORM 2408-14-1, UNCORRECTED FAULT RECORD (AIRCRAFT) This form will register faults or annotations, which cannot be corrected at the time, but do not affect the airworthiness of the aircraft. When the aircraft inspector decides to defer a write-up on FORM 2408-14-1, the system will allow it from the form in the box 2408-13-1 DELAY, once it authorizes the annotation only appear in the FORM 2408-14-1 and disappear in the FORM 2408-13-1. This form will return again to form a score on FORM 2408-13-1, for correction and this procedure allows any crewmember or maintenance personnel do so when required. MDN FORM 2408-18, EQUIPMENT INSPECTION LIST. This form provides a ready reference list of all inspections, services, checks, and replacements listed in the Special Inspections section of the aircraft maintenance manual, technical publications, that are not done during scheduled maintenance inspections and are not recorded on other forms and records. MDN FORM 2408, EQUIPMENT LOG ASSEMBLY. This form provides a reference to the operational mission, duty, flight status symbols, symbols planes statehood and maintenance codes to be used in DA FORM 2408-12, 2408-13, 2408-13-1, 2408-13-2, 2408-13-3, and other forms of related maintenance. These symbols can be customized in SAP, and can be selected by the members of the crew of each block referenced as needed. Technical Data: The contractor shall warranty that all information entered in the FORMs will be integrate with the corresponding FORMs IAW all procedures in the DA PAM 738-751 and DAVAA requirements. This requirement will be defined in the design phase of the project. 5.2. Task Heading. (N/A). 5.3. Contractor Management Reporting (CMR): The Office of the Assistant Secretary of the Army (Manpower & Reserve Affairs) operates and maintains a secure Army data collection site where the Contractor shall report ALL Contractor manpower (including subcontractor manpower) required for performance of this contract. The Contractor shall completely fill in all the information in the format using the following web address https://Contractormanpower.army.pentagon.mil. The required information includes: (1) Contracting Office, Contracting Officer, Contracting Officer's Technical Representative (COTR) or also know as the Contracting Officer's Representative (COR); (2) Contract number, including task and delivery order number; (3) Beginning and ending dates covered by reporting period; (4) Contractor's name, address, phone number, e-mail address, identity of Contractor employee entering data; (5) Estimated direct labor hours (including sub-Contractors); (6) Estimated direct labor dollars paid this reporting period (including sub-Contractors); (7) Total payments (including sub-Contractors); (8) Predominant Federal Service Code (FSC) reflecting services provided by Contractor (and separate predominant FSC for each sub-Contractor if different); (9) Estimated data collection cost; (10) Organizational title associated with the Unit Identification Code (UIC) for the Army Requiring Activity (the Army Requiring Activity is responsible for providing the Contractor with its UIC for the purposes of reporting this information); (11) Locations where Contractor and sub-Contractors perform the work (specified by zip code in the United States and nearest city, country, when in an overseas location, using standardized nomenclature provided on website); (12) Presence of deployment or contingency contract language; and (13) Number of Contractor and sub-Contractor employees deployed in theater this reporting period (by country). As part of its submission, the Contractor shall provide the estimated total cost (if any) incurred to comply with this reporting requirement. Reporting period shall be the period of performance not to exceed 12 months ending September 30 of each government fiscal year and must be reported by 31 October of each calendar year. Contractors may use a direct XML data transfer to the database server or fill in the fields on the website. The XML direct transfer is a format for transferring files from a Contractor's system to the secure website without the need for separate data entries for each required data element at the website. The specific formats for the XML direct transfer may be downloaded from the website. PART 6 APPLICABLE PUBLICATIONS 6. APPLICABLE PUBLICATIONS (CURRENT EDITIONS) N/A. 6.1. The Contractor must abide by all applicable regulations, publications, manuals, and local policies and procedures. PART 7 ATTACHMENT/TECHNICAL EXHIBIT LISTING 7.Attachment/Technical Exhibit List: 7.1.Attachment 1/Technical Exhibit 1 - Performance Requirements Summary 7.2.Attachment 2/Technical Exhibit 2 - Deliverables Schedule 7.3.Attachment 3/Technical Exhibit 3 - Estimated Workload Data TECHNICAL EXHIBIT 1 Performance Requirements Summary The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success. Performance Objective (The Service required-usually a shall statement)StandardPerformance Threshold (This is the maximum error rate. It could possibly be quote mark Zero deviation from standard quote mark ) Method of Surveillance PRS # 1. The contractor shall deliver to the DAVAA the MDN FORM 2408, EQUIPMENT LOG ASSEMBLY developed on SAP NetWeaver EP (Enterprise Portal) configured, tested and working according to the functional and technical requirements. The contractor provided the service in accordance with Department of the Army Pamphlet 738-751 for all the aircraft use by the DAVAA and SAP develop standards. 0%.Validated Customer Complaint in writing received by COR. PRS # 2 The contractor shall deliver to the DAVAA the MDN FORM 2408-12, ARMY AVIATOR'S FLIGHT RECORD developed on SAP NetWeaver EP (Enterprise Portal) configured, tested and working according to the functional and technical requirements.The contractor provided the service in accordance with Department of the Army Pamphlet 738-751 for all the aircraft use by the DAVAA and SAP develop standards.0%.Validated Customer Complaint in writing received by COR. PRS # 3 The contractor shall deliver to the DAVAA the MDN FORM 2408-13, AIRCRAFT STATUS INFORMATION RECORD developed on SAP NetWeaver EP (Enterprise Portal) configured, tested and working according to the functional and technical requirements. The contractor provided the service in accordance with Department of the Army Pamphlet 738-751 for all the aircraft use by the DAVAA and SAP develop standards.0%.Validated Customer Complaint in writing received by COR. PRS # 4 The contractor shall deliver to the DAVAA the MDN FORM 2408-13-1, AIRCRAFT INSPECTION AND MAINTENANCE RECORD developed on SAP NetWeaver EP (Enterprise Portal) configured, tested and working according to the functional and technical requirements.The contractor provided the service in accordance with Department of the Army Pamphlet 738-751 for all the aircraft use by the DAVAA and SAP develop standards.0%.Validated Customer Complaint in writing received by COR. PRS # 5 The contractor shall deliver to the DAVAA the MDN FORMS 2408-13-2, RELATED MAINTENANCE ACTIONS RECORD developed on SAP NetWeaver EP (Enterprise Portal) configured, tested and working according to the functional and technical requirements. The contractor provided the service in accordance with Department of the Army Pamphlet 738-751 for all the aircraft use by the DAVAA and SAP develop standards.0%.Validated Customer Complaint in writing received by COR. PRS # 6 The contractor shall deliver to the DAVAA the MDN FORM 2408-14-1, UNCORRECTED FAULT RECORD (AIRCRAFT) developed on SAP NetWeaver EP (Enterprise Portal) configured, tested and working according to the functional and technical requirements. The contractor provided the service in accordance with Department of the Army Pamphlet 738-751 for all the aircraft use by the DAVAA and SAP develop standards.0%.Validated Customer Complaint in writing received by COR. PRS # 7 The contractor shall deliver to the DAVAA the MDN FORM 2408-18, EQUIPMENT INSPECTION LIST developed on SAP NetWeaver EP (Enterprise Portal) configured, tested and working according to the functional and technical requirements. The contractor provided the service in accordance with Department of the Army Pamphlet 738-751 for all the aircraft use by the DAVAA and SAP develop standards.0%.Validated Customer Complaint in writing received by COR. TECHNICAL EXHIBIT 2 DELIVERABLES SCHEDULE DeliverableFrequency# of CopiesMedium/FormatSubmit To Business Blue Print document.Within 30 days of contract start. 1 original and two copies, Within 30 days of contract start. Paper (hard copy). USMILGP Offices / DAVAA Offices. Acceptance test procedure per phaseWithin 45 days of contract start. 1 original and two copies.Paper (hard copy). USMILGP Offices / DAVAA Offices. Monthly status report Monthly1 original and two copies.Paper (hard copy). USMILGP Offices / DAVAA Offices. Acceptance User Test Report120 days of contract start.1 original and two copies.Paper (hard copy). USMILGP Offices / DAVAA Offices. TECHNICAL EXHIBIT 3 ESTIMATED WORKLOAD DATA ITEM NAMEESTIMATED QUANTITY 1Contract Manager________100 Hrs. 2Plan Maintenance SAP Consultant________100 Hrs. 3Abap Consultant________100 Hrs. 4Abap Consultant 2 ________100 Hrs. 5Web dynpro Consultant________50 Hrs. 6Document Clerk ________50 Hrs.
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- Zip Code: 34038-0008
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