SOLICITATION NOTICE
D -- TELECOMMUNICATION SERVICES FOR 338 RCS/RSSL WRIGHT-PATTERSON AFB (OH SITES) - Package #1
- Notice Date
- 12/21/2012
- Notice Type
- Combined Synopsis/Solicitation
- NAICS
- 517110
— Wired Telecommunications Carriers
- Contracting Office
- Department of the Air Force, Air Force Space Command, 38 CONS, 4064 Hilltop Road, Tinker AFB, Oklahoma, 73145-2713, United States
- ZIP Code
- 73145-2713
- Solicitation Number
- FA8773-13-R-0005
- Archive Date
- 12/23/2013
- Point of Contact
- Todd Barron, Phone: 405 734 1396, Diana K. Ashford, Phone: 405-734-91402
- E-Mail Address
-
todd.barron@tinker.af.mil, diana.ashford@tinker.af.mil
(todd.barron@tinker.af.mil, diana.ashford@tinker.af.mil)
- Small Business Set-Aside
- N/A
- Description
- Schedule B SOW Document STATEMENT OF WORK (SOW) FOR LOCAL COMMERCIAL SERVICE AUTHORIZATION (CSA) For 338 RCS/RSSL Wright-Patterson AFB (OH Sites) 21 December 2012 1.0. Scope. 1.0.1. General Requirements. This Statement of Work (SOW) is a comprehensive description of local exchange access services, analog and digital access transport services, and intra-Local Access Transport Area (LATA) interconnect functions the Air Force requires a Contractor to be technically capable of providing services in accordance with the SOW. Specific service requirements to be currently authorized will be identified in an Appendix 10 at the time the potential vendors are solicited for a specific requirement. For Air National Guard (ANG) and main bases locations the Contractor shall be facilities based either locally or by region and shall provide all transmission facilities, equipment, materials, maintenance, test equipment, and design layout needed to perform and provide local access and transport services and functions at the designated demarcation point. This includes the contractor's ability to install PRIs and the capability to port all currently existing DIDs and CSL(s) where applicable. These services shall include any special items, equipment, wiring or infrastructure to ensure the Contractor's proposed solution is compatible with the government's current infrastructure. For recruiter sites, the contractor has the option of porting the commercial number(s) or resale of the commercial services. The contractor is responsible for troubleshooting and maintaining the operation of the circuit up to its termination point. Access to the local exchange shall include: operator assistance, emergency 911/E911 services/ functions, circuits/trunks to base DMARC and 911/E911 database maintenance where applicable. These services shall not include residential/business services for non-Government entities or Government Contractors. Long distance services for each Site are currently being provided under the Federal Technology Services (FTS) contract or any subsequent follow-on contract established by DISA for long distance services and charges and are not authorized on this CSA. The contractor shall follow all Federal Communications Commission (FCC), Public Utility Commission (PUC), Department of Defense (DOD), Air Force (AF) and industry standards for this requirement. For Air Force recruiters and smaller AF sites, all of the applicable services will not be required particularly those sites that do not have an AF base telephone switch and are subject to standard commercial practices.. All references to the Appendix 10 in this Statement of Work will be identified at the time the requirement is established. a. The definitions of the comprehensive set of services are described in this SOW even though these services may not be called out initially in an Appendix 10. These services may be ordered at a later date by the 38th authorizing the services, the site ordering them and the Contractor, when required, will have to provide the requested service(s) as defined below. b. At the time of the requirement, the local provider currently providing the services will be identified or it will state if they are new services to be established. c. At the time of the requirement, the base telephone switching system will be identified, in Appendix 10 defining the SWITCH MODE with the SOFTWARE MODEL software version, and where the switching system is located in Building NUMBER and street address. 1.0.2. Competitive Economic Advantage Consideration. The local exchange or Dial Central Office services provided for under the pricing, terms, and conditions of this contract are principally intended to meet known installation service requirements and an estimate of the type of services that may be required during the term of the contract. Where the contracting officer determines usage of the contract to be cost effective and the contractor providing such services to the Government agrees and has the additional capability to provide services to other installations or agencies within 100 miles of the principal place of performance, orders may be placed for such additional services. When an order is placed and the contractor initiates performance, all terms and conditions of this contract shall apply. 2.0. Documents. The contractor shall acquire a list of applicable industry standards that shall be followed in the performance of the contract. These documents shall be made available to the Government upon request. 3.0. Requirements. 3.0.1. The Appendix 10 will identify the Local Commercial Communications Services required, including characteristics, quantities, and locations, as applicable. 3.0.2. The Communications Systems Officer (CSO) at the Government installation is responsible for telecommunications activities and will be identified in the Appendix 10. After services are authorized by the 38th Contracting Officer, the Contractor shall coordinate with the CSO prior to the installation, removal, expansion, and/or change out of equipment. Organizational office symbol for the CSO and technical representative will be identified in Appendix 10. 3.0.3. The Government will provide floor space for the installation of the Contractor's provided transmission equipment. The floor space shall be limited to accommodate Contractor-provided relay rack(s), 19 to 23 inches wide by 7 feet tall, as ceiling height permits at each designated demarcation. Space is available for 1 or 2 relay rack(s) for Contractor equipment in the Demarcation Building as specified in the Appendix 10 of this SOW. The Government will provide adequate wall space should the contractor not require floor/rack space. The Government will provide electrical power and room environment for the installation of the Contractor equipment. When additional rack space, floor space, or wall space is required to support Government requirements, the Contractor shall coordinate with the CSO. 3.1. Local Commercial Communications Services. 3.1.1. Installation and Cutover. The Contractor shall perform a site survey of the installation area after contract award. The Contractor shall develop an installation and cutover plan for submittal to the Government no later than (NLT) 15 calendar days. The Government requires 15 working days to review and provide comments/acceptance. The Contractor shall provide a final plan, NLT 10 working days, after receipt of the Government comments. The Contractor shall not commence on-site installation and cutover until the Contractor receives Government acceptance of the service installation and cutover plan. Installation of the initial required services for cutover of Local Commercial Communications Service requirements shall be as specified in the Appendix 10. Installation, circuit assignments, all possible/applicable testing, records' management, cutover and Government acceptance shall be completed NLT sixty (60) or ninety days (90) after contract award for AF Recruiters, one hundred and twenty (120) days after contract award for Air Force Guard Bases and smaller Air Force bases, and one hundred and eighty (180) days after contract award for larger Air Force Bases. The Appendix 10 will identify the appropriate cutover and installation date requirements. Deviations from the final Installation Plan will be coordinated with the Government prior to any work being accomplished in the affected area. The contractor shall ensure that all circuits, equipment, and service provided by the incumbent, under the prior contract, are disconnected/discontinued/removed from site upon successful cutover. In the event that the contract award is made to the incumbent Contractor, no installation/cutover plans will be required. Any omissions or discrepancies in the installation and cutover plan does not relief the contractor's responsibility to install, cutover and perform all services as identified in this requirement. It is the contractor's responsibility to resolve any problems associated with these efforts. 3.1.1.1. Installation Plan. The Installation Plan shall, at a minimum, contain the following site specific information: a. Description of new equipment to be installed (include any site support required to support this installation). b. Detailed location of equipment to be installed. c. Floor Plan Layout. d. Installation schedule. 3.1.1.2. Cutover Plan. The Cutover Plan shall, at a minimum, contains the following site specific information: a. Conditions/Support required being in place prior to the start of cutover. b. A detailed listing of actions/events that must occur for successful cutover of all items identified in the Appendix 10. c. A listing of the awarded contractor responsibilities. d. A listing of the incumbent contractor responsibilities. e. A listing of Government responsibilities f. A dialing test plan to ensure ported numbers work correctly g. A dialing test to access the Government Emergency Telecommunications Services (GETS). 3.1.2. Commercial Subscriber Lines, Centrex Services & Exchange Access Trunks and Other Circuits. 3.1.2.1. Commercial Subscriber Lines (CSL). The Contractor shall provide subscriber lines as specified in the Appendix 10. Local exchange access, as applicable, shall include commercial subscriber lines and foreign exchange (FX) lines. A CSL is defined by Government standards as a voice grade subscriber line serving directly from the contractor's central office switch to customer's location. CSL termination shall be to the telephone jack in the room designated by the customer. A central office CSL can be terminated to a telephone set, fax, modem, etc., to provide voice grade communications to the Public Switch Telephone Network for a single user. Foreign exchange lines are defined by the Government as telephone numbers which are outside of the site local calling area. By connecting to a remote (foreign) exchange, the equivalent of local service from a distant exchange is provided. 3.1.2.2. Commercial Subscriber Line Basic Service (BS). BS of a line, as a minimum, shall include the following: a. dial tone b. direct inward dialing c. direct outward dialing d. Dual Tone Multi-Frequency (DTMF) e. local exchange access f. equal access g. call blocking for Numbering Plan Area (NPA) 900 h. operator assistance (0+ & 00+) i. 911/E911 services, where available j. non-published directory number k. service disconnect with referral service (the referral service shall be at least three (3) months after a customer has been moved, changed, or disconnected l. block third party billing m. Toll free access 3.1.2.3. Commercial Subscriber Line Optional Features or Functions. The Contractor shall provide optional line features as specified in the Appendix 10. An optional feature could be an individual feature or a group of features or functions. 3.1.2.4. Subscriber Line Relocation. The Contractor shall perform subscriber line relocation(s) and shall provide information needed for database updates for 911/E911 service purposes within one hour of completion of relocation. 3.1.2.5. Centrex. Defined by the Government as a type of private branch exchange service in which incoming calls can be directed dialed to any extension without going through a base switch or base PBX without base operator assistance. Outgoing and intercom calls are dialed direct by the end users. It also necessitates the partitioning of the local exchange carrier's switch to provide intra-premise dialing with an abbreviated dialing plan and trunking to external networks. Centrex lines, as a minimum, shall include the following: a. Dial tone b. Direct inward dialing c. Direct outward dialing d. Dual Tone Multi-Frequency (DTMF) e. Local exchange access f. Equal access g. Call blocking for Numbering Plan Area (NPA) 900 h. Operator assistance (0+ & 00+) i. 911/E911 services, where available j. Non-published directory number (Where applicable) k. Service disconnect with referral service (the referral service shall be at least three (3) months after a customer has been moved, changed, or disconnected l. Block third party billing m. Toll free access Centrex lines, as a minimum, shall include the following features and functions: (NOTE- Not all telephone lines/sets will require all of these features and/or functions, but will be annotated in the Appendix 10 as to what is required per line/set.) a. Abbreviated Dialing (Where applicable) b. Auto Dial c. Busy Line Redial d. Call Forwarding on Call Waiting e. Call Forwarding f. Call Forwarding Busy g. Call Forwarding No Answer h. Call Forwarding Remote Access i. Call Park j. Call Park Retrieve k. Call Hold l. Call Hunting m. Call Pick Up n. Call Pick Up - Directed o. Call Waiting p. Directory Number Hunt q. Last Number Redial r. Ring Again (Callback) s. Speed Call Short List 20 Entries t. Speed Call Long List 30 Entries u. Three Way Calling Centrex lines may include the following features and functions and will be identified in the Appendix 10: a. Auto Attendant b. Automatic Call Distribution (ACD) c. Caller ID Delivery on Call Waiting d. Caller ID Name e. Caller ID Number f. Uniform Call Distribution (UCD) g. Voice Mail 3.1.2.6. Exchange Access Trunks. The Contractor shall provide local exchange access service circuits for local trunks as specified in the Appendix 10. 3.1.2.7. Exchange Access Trunks Basic Service (BS). BS of an exchange access trunk, as a minimum, shall include the following: a. Call blocking for Numbering Plan Area (NPA) 900 direct inward dialing direct outward dialing two-way dialing channelization of digital trunks (as specified by work order) trunk busy tones, DTMF, MF 2/6 and dial pulse (DP) address signaling, access, services trunk and/or trunk group establishment, automatic trunk member selection (sequential, linear, most idle, etc.) automatic trunk group alternate route selection Toll free access b. Access to and selection of the members within the trunk group between two telephone switching systems must be coordinated to provide optimum member selection and minimize glare conditions. When two or more trunk groups are established to provide services between the switching systems, the alternate route selection from one trunk group to the next provides users' access to these trunk groups in a coordinated and predetermined routing sequence. The selection of members within a trunk group and the alternate route selection of two or more trunk groups are included as basic functions of trunks and their access. 3.1.2.8. Off Premise Extension (OPX). OPX is an acronym for Off Premise Extension. This is an extension telephone that terminates in a location distant from its parent base switch. OPX is generally used to provide authorized base personnel with access to the base switch. The OPX will have features and functions as designated by the base switch and CSO. The OPX can have direct access to the Defense Switched Network (DSN) or the FTS systems or both. OPX services will not extend beyond the LATA or state line boundary. 3.1.2.9. Point-to-Point Circuits. Refers to a connection restricted to two endpoints. A traditional point-to-point circuit is a communications medium with exactly two endpoints. The host equipment at either end has to take full responsibility for formatting the data transmitted between the two end points. Point to Point circuits will not extend beyond the LATA or state line boundary. 3.1.2.10. Bit Rate Interface (BRI) Circuits. BRI (128 - 256 - 384....512kb) and/or any circuit provisioning to include 1.54T-1 must meet the end equipment requirements for our base multi-functions to connect and operate at layer 1 and layer 2. Most circuits provisioned today come in 2-wire-line BRI (128kb each) - usually utilized for local video support. BRI traffic (as with any locally received commercial circuits) is sent out to our serviced customer on dry cable pair to the end-device. Past practices from local Telco, we receive new circuit on d-mark located at the main central office frame (MDF) - from there our techs will x-connect out to our cable plant and wire customer jack to RJ-45, RJ-48C as applicable. 3.1.2.11. Government Emergency Telecommunications Service (GETS). The Government Emergency Telecommunications Service (GETS) is a White House-directed emergency phone service provided by the National Communications System (NCS) in the Cyber Security & Communications Division, National Protection and Programs of the Department of Homeland Security. GETS supports Federal, State, local, and tribal government, industry, and non-governmental organization (NGO) personnel in performing their National Security and Emergency Preparedness (NS/EP) missions. GETS provides emergency access and priority processing in the local and long distance segments of the Public Switched Telephone Network (PSTN). It is intended to be used in an emergency or crisis situation when the PSTN is congested and the probability of completing a call over normal or other alternate telecommunication means has significantly decreased. The servicing LEC must have NPA (710) in their switch to allow access to the GETS line assigned to a specific site. Dialing 0/1+710-NXX-XXXX provides access to an emergency service for authorized users. The 710 NPA provides access to a tariffed service of the GETS interexchange carriers (AT&T, MCI WorldCom, and Sprint) and the call is billed to the U.S. Government. NOTE - The Government does not provide the contractor to allow any 10-10 dial around access on awarded contracts. 3.1.3. Transport Services. The Contractor shall provide local exchange transport channel services as specified in the Appendix 10. Local transport channel services include transport channel termination and transmission support, as applicable, for analog lines, ISDN lines, alarm circuits, data circuits up to 64 Kbps or aggregate N x 64 Kbps, High Capacity Digital Subscriber Line (HDSL), Digital Signal level 1 (DS-1), DS-3, OC-3, and may be expanded to OC-12, OC-24, OC-48, and higher bandwidth where applicable. 3.1.4. Circuit Termination. Circuit termination at the Government installation includes the Main Distribution Frame (MDF) for analog signals, metallic cable pairs, Digital Signal Cross-Connect (DSX)-1 patch, cross connect panel for T-1 circuits, DSX-3 for electrical T-3 circuits, fiber optic patch and cross connect panels for optical interface equipment such as the optical carrier or SONET systems, optical multiplexer equipment, and may extend to Cat 5/6 RJ-45 jack fields if directed by CSO to ensure adequate hand off of the circuit to the government. Other wall-mounted, punch-down, terminal blocks are used for isolation and termination of Contractor metallic facilities. The Contractor shall ensure that all circuits are clearly tagged in a permanent manner with the circuit identification number or telephone number assigned to the circuit, and the work order number. The contractor shall be responsible to provide all equipment, facilities and wiring up to the government demarcation point as specified in the Appendix 10. 3.1.4.1. Analog and Low Data Rates. The Contractor shall terminate the analog and lower rate data circuits to the Contractor-provided terminal blocks. The Government shall provide frame space on the MDF for the installation of the Contractor provided protector vertical and horizontal blocks. All outside plant copper cables entering the demarcation location must be electrically protected (grounded, terminated on protector modules, etc.). 3.1.4.2. High Data Rates. The Contractor shall properly terminate digital circuits to the Contractor provided DSX-1, DSX-3, or fiber optic patch panel 3.1.4.3 Circuit Testing. The Contractor shall provide the test results to the CSO after a new circuit is tested, approved, and activated. The notification shall be in a written or verbal format at the discretion of the CSO. The parameters of the circuit characteristics shall be documented in the Customer Service Records. 3.1.5. Local Exchange Access and Service Areas. The Contractor shall provide flat rate (FR) or measured rate services within local calling areas as identified in the Appendix 10. FR services apply for both lines and trunks. The local exchange access service areas shall, as a minimum, include the areas/zones coverage as currently defined by the incumbent local service provider(s) and/or the State PUC for the Site and shall be applied under the scope of this contract. When the Contractor provides services to a Government installation, the LATA boundary shall not be limited or restricted to a Contractor's service area. Connection to intra-LATA exchange areas and with inter-LATA exchange carriers is required. Access to the local exchange shall include Operator Assistance, Directory Assistance, and 911 services and functions. 3.1.6. Number Portability. The Contractor shall provide number portability for commercial subscriber lines and local exchange direct-in-dial (DID) directory numbers. The consistent use of the same prefix exchange and directory numbers provides the Government installation with its commercial identity. The Government installation is also serviced by other Government switched networks (e.g., the Federal Telephone Service (FTS), and the Defense Switched Network (DSN)). These networks provide DID trunks and are directly dependent on the mutually assigned DID number to terminate into stations on the installation. Local exchange number portability and DID number growth is a critical factor in the ability of a Government installation to support its personnel and its missions. The Contractor shall comply with the Federal Communications Commission (FCC), and the State Public Utility Commission (PUC) mandates for number portability. 3.2. Demarcation. The demarcation points shall be as specified in the Appendix 10. 3.2.1. Circuit Extension. The Contractor shall provide circuit extension of a local communications service or circuit beyond the established base demarcation to a user designated termination point off base when required by the government. 3.2.2. Circuit Termination. Circuit termination shall include termination hardware required to extend a circuit to a user location off base demarcation point. NOTE: Government data networks and end equipment will not be available for contractor use. 3.2.3. Contractor Owned/Leased Transport Cable. When Government cable is not available, the Contractor shall provide the circuit transport mileage by using the existing cable, either owned or leased from a third party. Mileage measurement will be based upon ¼ of one mile increments. 3.2.4. Contractor Equipment and Cable Installation. The Contractor shall provide and install transmission equipment and cables for local exchange access and transport service circuits to the Government provided floor space at the base demarcation location(s). The Contractor shall coordinate with the CSO for compliance with local procedures and requirements for equipment and cable installation. The Contractor shall install equipment and cables in accordance with national and local safety codes. The Contractor shall be responsible for wiring and connecting to Government provided power connection points, ground master connection points, and termination frames for terminal blocks. The Contractor shall coordinate with the CSO for installation details. All new cable installations will be either underground or direct buried (i.e., NO aerial installations). Replacement of existing cable may be either underground, direct buried or aerial at the discretion of the CSO. 3.3. Restoration of Service and Maintenance. The Contractor shall respond and restore service outages. From the time of receipt of the notification, the Contractor shall respond within the time limits as indicated below to discuss the outage issue. For mission-essential functions, the CSO will identify and prioritize the essential contractor services. The CSO will submit these services to the Telecommunications Services Priority (TSP) and the base Restoration Priority List (RPL). The Contractor will prioritize and perform restorations IAW the TSP & RPL. In the event that the Contractor anticipates not being able to perform any of the essential contractor services IAW the TSP & RPL during a crisis situation, the Contractor shall notify the Contracting Officer or other designated representative as expeditiously as possible and use its best efforts to cooperate with the Government in the Government's efforts to maintain the continuity of operations. For other non-mission essential functions, if it is determined by the Contractor that the outage restoration time frames cannot be met, the Contractor will contact the CSO. The Contractor shall respond to the Government within one (1) hour of notification. 3.3.1. Catastrophic Outage. The CSO can declare any outage as a catastrophic outage if the outage significantly affects the mission of the Government. A catastrophic outage is normally a sudden and widespread disaster stemming from the result of a man made or natural disaster in which property and site network infrastructure are completely destroyed. Restore service time will be determined from the time the Contractor responds to the Government's notification in accordance with the local TSP and RPL requirements. The contractor must advise the CSO of their restoration procedures for the base in a catastrophic situation. 3.3.2. Emergency Outage. The CSO can declare any outage as an emergency outage if an outage significantly affects the mission of the Government. Emergency is defined by the government as any outage that severely hampers the Air force mission and can be restored within the restoration parameters. Restore service within four (4) hours from the time the Contractor responds to the Government's notification. 3.3.3. Serious Outage. The CSO can declare any outage as a serious outage if an outage significantly affects the mission of the Government. Restore service within twenty-four (24) hours from the time the Contractor responds to the Government's notification 3.3.4. Routine Outage. The CSO can declare any outage as a routine outage if an outage does not seriously affect the mission, but does hamper day-to-day operation of the Government installation. Restore service within two (2) calendar days from the time the Contractor responds to the Government's notification. 3.3.5. Scheduled Outage. The Contractor shall advise the base CSO of any scheduled outage that will affect ANY of the telecommunication services. The Contractor shall inform the CSO 30 days in advance of the scheduled outage and provide a detailed explanation for the outage to include the amount of downtime. 3.4. 911/E911 Services. The Contractor shall provide access to 911 or enhanced 911 services, where available, through the local city or county emergency services organization. Contractor shall provide, where applicable, 911/E911 database maintenance of official numbers to ensure the 911/E911 database is updated within one hour after completion of a work order where telephone number was installed, relocated, or disconnected. This applies to all official telephone numbers to include base switch or CSL(s). 3.5. Public Listings. The Contractor shall provide public listings, cross reference listings, and foreign listings for the Government installation. The listings shall be listed in the Government section and/or alphabetical section. The Contractor shall coordinate with the CSO to obtain a list and the contents of the Public Listings. The contents of each cross reference listing shall, as a minimum, include the organization title and a referral statement to the appropriate Government Agency. All other listings shall, as a minimum, include the Government title, organization title, address, and telephone number. 3.6. Telephone Directories. The Contractor shall provide local telephone directories for the site Site Name AFB, ST. The Appendix 10 will identify the amount of local telephone directories required. 3.7. Service Orders. From the time of receipt of the work order, the Contractor shall complete the work order within the specified time limits. The work orders will be determined by the CSO as emergency, priority, or routine services. If it is determined by the Contractor that the service order time frames cannot be met, the Contractor will contact the CSO. 3.7.1. Emergency Services. The Contractor shall complete work orders within three (3) calendar days. 3.7.2. Priority Services. The Contractor shall complete work orders within seven (7) calendar days. 3.7.3. Routine Services. The Contractor shall complete work orders within fourteen (14) calendar days. 3.8. Traffic Analysis. The Contractor shall perform traffic measurement and traffic analysis as required. 3.8.1. Traffic Analysis for City Trunks. The Contractor shall perform traffic analysis for city trunks once per year when tasked by the CSO. The Contractor shall provide a report to CSO NLT 15 calendar days after notification of request. 3.8.1.1. The Traffic Analysis for City Trunks report shall provide data concerning the use and congestion of the city trunks, and will be used to determine whether the city trunks provide adequate traffic capacity and whether existing facilities are adequate. 3.8.1.2. The Traffic Analysis for City Trunks report shall provide printed, tabulated data from the traffic measuring system and shall provide measurements for seven (7) consecutive business days, on an hourly basis, unless a shorter interval is requested. 3.8.1.3. The Traffic Analysis for City Trunks report shall contain an analysis of the traffic measurements and recommendations based on the analysis. Recommendations shall address expansion/reduction of the city trunks. The report shall, as a minimum but not limited to, include trunk group name, trunk group number, trunk type, working quantity within each group, average busy hour for 2-way/incoming/outgoing trunks, average usage in CCS or Erlangs, current grade of service at average usage, number of trunks recommended for each trunk group at a P.1 grade of service. 3.8.2 Traffic Analysis for Higher Bandwidth Transport Circuits. The Contractor shall perform traffic analysis for higher bandwidth transport circuits as required. The Contractor shall provide a report NLT 15 calendar days after the Government request of the traffic study. 3.8.2.1. The Traffic Analysis for Higher Bandwidth Transport Circuits report shall provide data concerning the use and congestion of the transport system, and will be used to determine whether the transport system provides adequate traffic capacity and whether existing facilities are adequate. 3.8.2.2. The Traffic Analysis for Higher Bandwidth Transport Circuits report shall provide printed, tabulated data from the traffic measuring system. 3.8.2.3. The Traffic Analysis for Higher Bandwidth Transport Circuits report shall contain an analysis of the traffic measurements and recommendations based on the analysis. Recommendations shall address expansion of the transport system hardware and software, and shall be specific for the transport type being analyzed. The report shall, as a minimum but not limited to, include transport circuit name (ID), description of transport circuit, circuit type (voice, data, point-to-point, broadcast, packet switch, frame relay, SONET, ATM, etc.) transmission rate (DS1, DS3, STS1, OC-3, OC-12, OC-24, OC-48, etc.) average maximum usage bandwidth, average minimum usage bandwidth, and average usage bandwidth. 3.9. Customer Service Records (CSR). The Contractor will establish a single Billing Telephone Number (BTN) for all awarded services. The same BTN will be utilized for any subsequent service changes as a direct result of any contract modification issued by the 38 CEIG contracting office. The Contractor shall update CSR no later than ten (10) working days after a service ordered has been activated. 3.9.1. Contractor format for the CSR shall be in MSWord or Excel format and may be provided to the requestor via hard paper copy, CD, or electronic email; however the following information is required for each type of service circuit. 3.9.1.1. Direct-in-dial (DID) numbers: NPA-NXX-XXXX, non-recurring costs, and monthly recurring costs. 3.9.1.2. Commercial Subscriber Lines: User name/office symbol, user address (Bldg # - if applicable, street address, city/base, state & zip code), directory number, demarcation location (Bldg # - if applicable, street address, city/base, state & zip code), description of service type for each item or sub-item, optional features provided, quantity, non-recurring costs, monthly recurring costs, and activity date. 3.9.1.3. Trunks: Description of trunk/trunk group ID (DID, DOD, FEX, etc.), trunk circuit ID number, trunk access number (NPA-NXX-XXXX), demarcation location (Bldg # - if applicable, street address, city/base, state & zip code), trunk type (IC, OG, 2-way, 2-wire, 4-wire, etc.), digital (number of channels equipped) or analog, signaling type (loop, E&M, SF, ESF, etc.), address signaling (DTMF, MF 2/6, PRI, SS7, DP, NP, etc.), start dial signaling (Ground Start, IM, DD, WS, etc.), answer supervision (loop, E&M, PRI, etc.), quantity, non-recurring costs, monthly recurring costs, and activation date. 3.9.1.4. Transport circuit: Description of transport circuit/ID (circuit name), circuit ID number, circuit type (voice, data, point-to-point, broadcast, packet switch, frame relay, SONET, ATM, etc.) transmission rate 2.4/4.8/9.6/14.4/19.2/28.8/56/64 kbps, DS1/T1, DS2, DS3, STS1, OC3, OC12, OC24, OC48, etc.), demarcation location (Bldg # - if applicable, street address, city/base, state & zip code), quantity, non-recurring costs, monthly recurring costs, and activation date. 3.9.2. The CSR will also include a total monthly cost for all services. 3.9.3. The Contractor shall provide one copy of all Customer Service Records to CSO and 38 CONS/LGCB contracting officer NLT 60 calendar days following initial service cutover. After initial submission, the Contractor shall provide one copy of Customer Service Records annually to the CSO. 3.9.4. The Contractor shall provide (where applicable) the customer, to include 38 CONS/LGCB personnel, the ability to access through a portal monthly billing documents and CSR information. This will provide the AF the ability to extract the required account information without interaction by the Contractor thus streamlining the need to review and download billing and CSR documentation. 3.10. Invoice Reconciliation Report. The Contractor shall provide an Invoice Reconciliation Report (IRR) analysis with the CSA NLT than 60 days after award. After initial submission, the Contractor shall provide the Invoice Reconciliation Report by 30 Sep of each year in the period of performance for this contract. Two copies will be required: One copy will be sent to the CSO and one copy will be sent to the 38 CONS/LGCB Contracting Officer at Tinker AFB. 3.10. 1 Contractor format for the Invoice Reconciliation report is acceptable; however the following information shall be summarized in report format: 3.10.1.1. CSA contract Number and location of site 3.10.1.2. Summary total of any invoices billed on this CSA from Sep to Aug of reporting year. 3.10.1.3. CSA Summary of services added, deleted or changed during the reporting period. 3.11. Diversity/Diverse Routing. Diversity of a transport channel provides the capability by the service provider to offer protection of a transport channel to avoid a single path failure between two demarcation points in the local exchange network. Diversity is primarily considered to be designed redundant paths, rings, etc., along with the electronic systems in the path that permit transport channels to reach their destination demarcation point in the local exchange without interruption in the event of the failure of one path. 3.12. Contract Management. 3.12.1. Meetings. The Contractor's project manager shall be available from Monday to Friday, between 7:00 am to 5:00 pm local time, to meet the CSO on-site for technical interchange discussions. A meeting will be scheduled within ten (10) business days for a routine service requirement, five (5) business days for an essential service requirement that may need special attention, or two (2) business days for a mission essential requirement needing immediate attention. 3.12.2. Support. The Contractor shall assist Government representatives with testing and implementation of a new service circuit or expansion to existing circuits. The Contractor shall cooperate with the CSO or other Contractors who may be interconnecting with other related services. When expansion services entail Contractor support that requires additional equipment or testing to activate a circuit, the Contractor shall develop the installation and activation plans with the CSO. 3.12.3. Point-of-Contact. The Contractor shall provide a 24-hour point-of-contact telephone number for the notification of telephone/circuit outages and services. 3.12.4 Purchase descriptions for service contracts (reference DFARS 211.106). Contractor employees shall identify themselves as contractor personnel by introducing themselves or being introduced as contractor personnel and displaying distinguishing badges or other visible identification for meetings with Government personnel. In addition, contractor personnel shall appropriately identify themselves as contractor employees in telephone conversations and in formal and informal written correspondence. 3.13. Regulations and Policies. The Contractor shall follow all base regulations and policies regarding security, safety, and environment and federal, state, and local regulations, as applicable. The CSO will conduct a local regulation and policy briefing prior to the commencement of work. 3.13.1. Safety Training and Education. The Contractor must have a safety and health plan for the employees. The employer shall instruct each employee in the recognition and avoidance of unsafe conditions and the regulations applicable to his work environment to control or eliminate any hazards or other exposure to illness or injury. 3.13.2. Safety and Health. The Contractor shall meet with the local safety and bioenvironmental personnel prior to work surveys to determine any potential problems with the projected work in areas that may contain asbestos, hazardous materials, and hazardous wastes. The Contractor shall follow local procedures established by the local safety and health offices. Reference the instructions in CFR 29, Part 1926.58, Appendix G for proximate to asbestos containing materials. The Contractor shall meet with the local Civil Engineers to determine proper procedures for disposal of residue hazardous materials and empty hazardous materials containers. 3.13.3. Hazardous Material Reporting on Federal Installations. The Contractor (primary and sub) are required to provide Material Safety Data Sheets (MSDS) on each hazardous material/compound that will be used in the performance of work specified by Government contract. The MSDSs will be provided to the federal facilities Environmental Management Office for approval of use prior to any use of the hazardous materials (paints, solvents, cleaners, encapsulating compounds, etc.). Hazardous materials are not permitted on any federal facility until approval has been processed and granted through the local Environmental Management. There are no exceptions to this requirement. 3.13.4. Ozone Depletion. No ozone depleting chemicals or compounds will be used during the performance of work. (EPA Clean Air Act, 1991 Revision). 3.13.5. Accident/Incident Reporting and Investigation. The Contractor shall record and report to the CSO all available facts relating to each instance of accidental damage to Government property or injury to either Contractor or Government personnel. The Contractor shall secure the accident scene and wreckage until released by the accident investigative authority through the CSO and contracting officer. If the Government elects to conduct an investigation of the incident, the Contractor shall cooperate fully and assist the Government personnel until the investigation is completed. 3.13.6. Subcontractors Safety. The Contractor shall be responsible for ensuring his/her subcontractors comply with all the provisions of this contract. 3.14. Special Service. When future requirements indicate a special service is required, a separate proposal shall be negotiated with the Contracting Officer. No work shall be authorized until receipt of the contract modification has been signed by the 38 CONS/LGCB Contracting Officer. In addition, the contractor shall not proceed with services until receipt of DD Form 1367 from CSO. Any special service requested shall comply with the paragraphs of Sections 3.0 through 3.13 of this SOW. 4.0. Security Requirements. Contractor must comply with the following security requirements. 4.1. Listing of Employees. The contractor shall maintain a current listing of employees. The list shall include the employee's name, social security number and type of investigation if contract work involves unescorted entry to Air Force restricted areas or other sensitive areas designated by the installation commander. The list shall be provided to the CSO and sponsoring agency's Security Manager. An updated listing shall be provided when an employee's status or information changes. 4.2. Pass and Identification Items. The contractor shall ensure the pass and identification items required for contract performance are obtained for employees and non-government owned vehicles. 4.2.1. Before arrival, the contractor must mail or fax a Visit Authorization Letter (VAL) to the CSO Office Symbol listing the name, social security number, date of birth, and clearance level of the individuals who will be visiting the installation. The VAL must provide the purpose of the visit, the dates of the visit, and a POC. 4.2.2. Upon receipt, the VAL will be given to the Visitor Control Center for issuance of an AF Form 75, Visitor/Vehicle Pass. 4.3. Retrieving Identification Media. The contractor shall retrieve all identification media, including vehicle passes from employees who depart for any reason before the contract expires; e.g. terminated for cause, retirement, etc. 4.4. Traffic Laws. The contractor and its employees shall comply with base traffic regulations. 4.5. Weapons, Firearms, and Ammunition. Contractor employees are prohibited from possessing weapons, firearms, or ammunition, on themselves or within their contractor-owned vehicle or privately-owned vehicle while on base. 4.6. For Official Use Only (FOUO). The contractor shall comply with DoD 5400-7-R, Chapter 4, DoD Freedom of Information Act (FOIA) Program, and requirements. This regulation sets policy and procedures for the disclosure of records to the public and for marking, handling, transmitting, and safeguarding FOUO material. 4.7. Physical Security. The contractor shall be responsible for safeguarding all government property and controlled forms provided for contractor use. At the end of each work period, all government facilities, equipment, and materials shall be secured. 4.8. Controlled/Restricted Areas. The contractor shall implement local base procedures for entry to Air Force controlled/restricted areas where contractor personnel will work. An AF Form 2586, Unescorted Entry Authorization Certificate, must be completed and signed by the sponsoring agency's Security Manager before a Restricted Area Badge will be issued. Contractor employees must have a completed National Agency Check, Local Agency Check, and Credit Check (NACLC) investigation before receiving a Restricted Area Badge. 4.9. Key Control. The contractor shall establish and implement methods of making sure all keys issued to the contractor by the Government are not lost or misplaced and are not used by unauthorized persons. The contractor shall not duplicate any keys issued by the government. 4.9.1. The contractor shall immediately report to the CSO any occurrences of lost or duplicated keys. 4.9.2. In the event keys, other than master keys, are lost or duplicated, the contractor may be required, upon written direction of the contracting officer, to re-key or replace the affected lock or locks without cost to the government. The government may, however, at its option, replace the affected lock or locks or perform re-keying and deduct the cost of such from the monthly payment due the contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the government and the total cost deducted from the monthly payment due the contractor. 4.9.3. The contractor shall prohibit the use of keys, issued by the government, by any persons other than the contractor's employees and the opening of locked areas by contractor employees to permit entrance of persons other than contractor employees engaged in performance of contract work requirements in those areas. 4.10. Lock Combinations. The contractor shall control access to all government provided lock combinations to preclude unauthorized entry. The contractor is not authorized to record lock combinations without written approval by the CSO. Records with written combinations to authorized secure storage containers, secure storage rooms, or certified vaults, shall be marked and safeguarded at the highest classification level as the classified material maintained inside the approved containers. 5.0. Site Specific Special Requirements. Is identified in the Appendix 10 and Schedule B
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