SPECIAL NOTICE
R -- Oracle RighNow CX Cloud Service - Sole Source Justification
- Notice Date
- 11/30/2012
- Notice Type
- Special Notice
- NAICS
- 511210
— Software Publishers
- Contracting Office
- Department of Transportation, Office of the Secretary (OST) Administration Secretariate, Office of the Secretary, 1200 New Jersey Avenue, SE, W83-460, Washington, District of Columbia, 20590, United States
- ZIP Code
- 20590
- Solicitation Number
- 13420002
- Archive Date
- 12/30/2012
- Point of Contact
- Dwayne Cross, Phone: 2023666688
- E-Mail Address
-
dwayne.cross.ctr@dot.gov
(dwayne.cross.ctr@dot.gov)
- Small Business Set-Aside
- N/A
- Description
- RightNow CX Cloud Service On a SOLE-SOURCE basis, the U.S. Department of Transportation (DOT’s) Research and Innovative Technology Administration (RITA) plans to award a contract, purchase order or delivery order to M2 Technology, Inc., for the Oracle RightNow CX Cloud Service, for the calendar year 2013. The customer relations management (CRM) software will be used to provide support to the National Transportation Library (NTL) Reference Service. The license is usually renewed on an annual basis. The NTL provides a central location for questions and answers about transportation and transportation data submitted by US Department of Transportation staff and other Federal Agencies. RightNow Technologies CRM is the software currently used to serve as the knowledge base for the reference team. The software enables tracking and custom reporting of interactions, publishes a FAQ database to the web for self service, and provides automatic responses for bulk and campaign emails. M2 Technology Inc. is the only reseller of RightNow CRM. USDOT has no other option for purchasing RightNow CRM software, because M2 Technology is the sole reseller of RightNow CRM. Although the Government will continue to evaluate, on an ongoing basis, any interest shown by sources interested in competing for this requirement on subsequent acquisitions, it is not expected that any vendor other than M2 Technology will be able to provide this software. Nevertheless, any entity, other than M2 Technology, which believes they can provide the needed software services to RITA shall submit a capability statement to Dwayne.Cross@dot.gov no later than 1:00 PM EST on December 15, 2012.
- Web Link
-
FBO.gov Permalink
(https://www.fbo.gov/spg/DOT/OST/OS/13420002/listing.html)
- Place of Performance
- Address: US Department of Transportation, 1200 New Jersey Ave. NW, Washington, DC 20590, Washington, District of Columbia, 20590, United States
- Zip Code: 20590
- Zip Code: 20590
- Record
- SN02939995-W 20121202/121130234151-8a8d6b57315d8f943b51b3ad91f43b99 (fbodaily.com)
- Source
-
FedBizOpps Link to This Notice
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