SOLICITATION NOTICE
D -- Oracle-Sun brand maintenance support for previously purchased hardware - Justification and Approval (J&A)
- Notice Date
- 9/1/2012
- Notice Type
- Justification and Approval (J&A)
- NAICS
- 811213
— Communication Equipment Repair and Maintenance
- Contracting Office
- ACC - Rock Island (ACC-RI), ATTN: AMSAS-AC, Rock Island, IL 61299-6500
- ZIP Code
- 61299-6500
- Solicitation Number
- W52P1J-12-R-5022
- Archive Date
- 10/1/2012
- Point of Contact
- Steven Perry, 3097821088
- E-Mail Address
-
ACC - Rock Island (ACC-RI)
(steven.r.perry32.civ@mail.mil)
- Small Business Set-Aside
- N/A
- Award Number
- W91QUZ-07-D-0011-BA15
- Award Date
- 8/30/2012
- Description
- Brand Name Justification This order was placed in support of the Project Manager, Army Enterprise Systems Integration Program's PM AESIP. Oracle America's "Oracle Premier Support for Systems" agreement will support software upgrades and 24x7x4 maintenance support for all hardware included under this order. The requirement is for 24 hour, 7 days per week, and 4 hour response time (24x7x4) technical support services and data retention for Sun hardware and equipment that will lose maintenance support in August 2012. Maintenance requirements include: 24x7x4 on-site support; advance replacement parts with a Sun authorized Engineer, delivered within four (4) hours of determining that part replacement is required, 24 hours a day, 365 days a year, including locally observed holidays for onsite hardware maintenance; 24 x 7 phone support; enhanced case management capabilities allowing support with little to no information sharing; secure hardware and software installation, configuration, and updates to Sun products. Hardware replacement minimizes the risk of potential network downtime with fast access to replacement of hardware parts. Only Oracle America Certified Partners/Resellers can support equipment failures and software upgrades to the associated hardware servers. The order was a competitively awarded firm fixed price delivery order through the Computer Hardware, Enterprise Software and Solutions (CHESS) program which is the Army's designated primary source for commercial IT. In accordance with the CHESS ordering guidelines, the Fair Opportunity was given to all six ITES-2H multiple award contract holders. A brand name justification is being posted with this announcement. The period of performance of the requirement is August 31, 2012 thru March 31, 2013. Market research revealed that more than one ITES-2H multiple award contract holder can provide the required support. When this is true the procurement must be made from CHESS IAW AFARS5139.101. Responses to this announcement must be emailed directly to Steve Perry, the Contract Specialist, at steven.r.perry32.civ@mail.mil.
- Web Link
-
FBO.gov Permalink
(https://www.fbo.gov/notices/fe4c5b1346995055715e5f0902bffc33)
- Record
- SN02865702-W 20120903/120901233356-fe4c5b1346995055715e5f0902bffc33 (fbodaily.com)
- Source
-
FedBizOpps Link to This Notice
(may not be valid after Archive Date)
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