SPECIAL NOTICE
U -- TSA - LEADERSHIP DEVELOPMENT and TRAINING, CAREER COACHING, EDUCATION and GENERAL TRAINING SERVICES, and WEB HOSTING
- Notice Date
- 8/22/2012
- Notice Type
- Special Notice
- NAICS
- 611430
— Professional and Management Development Training
- Contracting Office
- Department of Homeland Security, Transportation Security Administration, Contracts and Procurement, 200 West Parkway Drive - Suite 300, Egg Harbor Township, New Jersey, 08234, United States
- ZIP Code
- 08234
- Solicitation Number
- HSTS07-12-R-RFI114
- Archive Date
- 9/27/2012
- Point of Contact
- Melisa E Hoffman, Phone: 609-813-3373, Michele A Reeves, Phone: 609-813-3371
- E-Mail Address
-
melisa.hoffman@dhs.gov, Michele.Reeves@dhs.gov
(melisa.hoffman@dhs.gov, Michele.Reeves@dhs.gov)
- Small Business Set-Aside
- N/A
- Description
- Request for Information (RFI) TSA - LEADERSHIP DEVELOPMENT and TRAINING, CAREER COACHING, EDUCATION and GENERAL TRAINING SERVICES, and WEB HOSTING. THIS IS A REQUEST FOR INFORMATION (RFI) ONLY; THERE IS NO SOLICITATION AVAILABLE AT THIS TIME. The Transportation Security Administration (TSA) is issuing a Request for Information (RFI) to seek market research information regarding industry capabilities and potential sources in the areas of (1) Leadership Development and Training, (2) Career Coaching, and (3) Education and General Training. The NAICS for this procurement is 611430, Professional and Management Development Training. The Small Business Size Standard is $7 Million. This RFI is solely intended to obtain Market Research information in accordance with the Federal Acquisition Regulation (FAR) Part 10 and 15.201(e). The Government does not presently intend to award a contract, but wants to obtain price, delivery, other market information, or capabilities for planning purposes. This RFI does not constitute an Invitation for Bid (IFB), a request for Proposal (RFP), a Request for Quotation (RFQ) or an indication that the Government will contract for any of the items and/or services referenced in this notice. This RFI is for information and planning purposes and the Government does not intend to award a contract on the basis of this RFI or to otherwise pay for the information that is submitted. Although "proposal" and "offeror" may be used in this Request for Information, your response will be treated as information only. It shall not be used as a proposal. All responses will become the property of the Government, and will not be returned to respondents. Any resulting solicitation (RFP, RFQ) for this requirement will be conducted in accordance with applicable Federal Acquisition Regulations (FAR). On November 19, 2001, President Bush signed into law the Aviation and Transportation Security Act (ATSA), Public Law 107-71. Among the Act's establish milestones toward achieving a secure air travel system, it also requires the Transportation Security Administration (TSA) to develop, implement, and manage training programs for the approximately 66,000 employees located at Headquarters, airports, and various field offices, across the continental United States and at various worldwide locations. A large population of TSA's workforce is comprised of Transportation Security Officers (TSOs) located at approximately 450 airports in the United States plus its territories. As of January 1, 2012, the training, employee development and workforce engagement functional elements from various TSA Offices were realigned and centralized under the Office of Training and Workforce Engagement (OTWE) for enhanced efficiency and effective security capabilities and operations. OTWE is responsible with standardizing and integrating the development and delivery of all TSA training, employee development and workforce engagement programs, to include, but not limited to, law enforcement related training; non-law enforcement security related technical training; leadership training for TSA's supervisory and management teams; workforce engagement processes and development programs for all TSA employees; and training programs for critical transportation industry and industry partners. OTWE looks to deliver world-class, innovative, and results-oriented training programs and learning interventions designed to help TSA personnel effectively accomplish their critical missions. In support of the TSA's mission the organization seeks information regarding industry capabilities in the areas of (1) Leadership Development and Training, (2) Career Coaching and (3) Education and General Training. The purpose of this Request for Information is to obtain information related to the design, development, implementation, deployment, and validation of training, learning and knowledge management interventions and programs that will be critical for TSA mission accomplishment. The Contractor shall utilize formally recognized training models such as, Analyze, Design, Develop, Implement, Evaluate (ADDIE). All programs/services/items utilized shall be 508 compliant. The Government requires website hosting of all information, courses, and materials related to these services. Additionally the Government requires assistance in the development of Curriculum Development, Learning and Knowledge Management Interventions and Programs, Structured Interviews and leadership development programs such as Senior Executive Service (SES) Candidate Development Programs (CDP), TSA Senior Leadership Development Program (SLDP) and other training. This includes services such as, but not limited, to: a) Analysis and assessment studies designed to identify and frame mission critical training, and knowledge management requirements; b) Provide guidance for establishing the minimum acceptable level of performance for analysis, design, development, implementation, evaluation and documentation of training; c)Provide Consensus building among TSA leadership as to the goals, aims, expectations, and outcomes from its training, and learning interventions and programs; d)Development of competency models; e)Propose leadership programs competency-based courses to include in their curriculums that will aid in developing the skills necessary, per the TSA and OPM's competencies/ECQs; f)Create competency-based assessments; g)Develop individual self assessments along with goal setting; h)Creation of job aids, performance support tools, and related paper- and web-based products that will help to maximize individual and team performance; i)Develop a strategy for training program marketing and communication; j)Provide Instructors and facilities for courses; k)the Contractor shall develop and deliver blended learning interventions and web-based training programs that will be ready for loading on the TSA information technology infrastructure; l)Convert existing classroom courses for blended learning intervention delivery; m) Produce training materials and provide logistical support (such as shipping course materials, securing training space, and interfacing with classroom training facilitators) for the successful delivery of training programs; n) Develop innovative learning interventions that will use newly developed technology and/or instructional techniques. Leadership Development & Training The Government requires direct support of its well-established, ongoing and future leadership development program, and the TSA Succession Plan (e.g., Department of Home Land Security (DHS) (SES) Candidate Development Program, Senior Leadership Development Program- (SLDP), Mid-Level Leadership Development Program (MLDP), Executive and Career Coaching and Development, Mentoring Program and development support, and TSA's Resident Program, which includes but is not limited to the following: a. Conduct a Job Analysis b. Structured Interviews c. Assist with the determination of Competencies to be Assessed by the Interview d. Assist with choosing the interview Format and Developing Questions e. Document the Development Process f. Assist in creating interview probes g. Writing Behavioral Interview Questions h. Assist in Developing Rating Scales i. Create the Interviewer's Guide j. Assist in the administration of Structured Interviews, including structured interview training k. Individual and Executive Development Planning, Individual and Program Support l. Advice and Consultation Services m. Assessment and Training n. Customized leadership development workshops and presentations o. Succession and Transition Planning p. Facilitation and Development of Individual Development Plans (IDP)/Executive Development Plans (EDP) q. Perform Assessments (e.g., 180 and 360 degree instruments) and interpretation of assessment results. Career Coaching: Career Coaching Services include, but are not limited to, program management services, intake services, career development guidance, job search assistance, and career assessments. Career coaching services includes confidential individual telephonic access to career planning support, on site career planning workshops for individuals and groups, and access to a career coaching website. Career Coaching session topics covered by Career Coaches via telephonic, email, workshop, or classroom shall include topics such as career planning, job search, executive coaching, career assessment, goal setting in support of Federal Government employee career plans, assistance in techniques to prepare the employee's discussion of career goals with their supervisor, individual development plan assistance, career research, resume and federal application critiques, mock interviews, objective feedback on interview skills, and targeted job search strategies including using the internet. The contractor shall provide employee access to a variety of career assessment tools, at a minimum, the Myers Briggs Type Indicator (MBTI), Strong Interest Inventory (SCI), SkillScan and additional tools. All Career Coaches are required to have Masters Degree or above in counseling or closely related credentials (i.e. Master's or Ph.D in counseling, psychology or education with a concentration in career development) and hold current credentialed certification(s), by professional organization such as the National Career Development Association, and have at least two years experience as a career or executive coach. This also entails professional career coaching services, at a minimum, from 8:00 AM-5:00 PM Monday through Friday (except federal holidays) in each time zone within the continental United States. Career Coaching Sessions will generally be 30-60 minutes in length. The average session (telephonic or email) over the past 30 months has been 38 minutes. Typical number of Career Coaching Sessions may range, on average, between 850 and 1,250 sessions per month. (For example, in April 2012, there were 1,038 total sessions with 93 sessions (9%) conducted with headquarters and 945 sessions (91%) with the field. The career coaching sessions by category of service in April 2012 was 24% for Career Planning Services (i.e., self assessment, goal setting, etc.); 75% for Job Search Services (i.e., resume, competencies, KSA's, etc.) and 1% for Other Services. TSA current site visit requirement is at least 48 per year with the below break out as follows (See Place of Contract Performance for additional information): TSA Head Quarters (HQ) 8, Region 1 will have 8 Site Visits, Region 2 will have 7 Site Visits, Region 3 will have 8 Site Visits, Region 4 will have 5 Site Visits, Region 5 will have 6 Site Visits, Region 6 will have 6 Site Visits. The below table shows estimated Career Coaching activities, which could increase or decrease with little or no notice depending on the needs of the organization. Career Coach Average Yearly Times Direct Average Yearly Time - 4,107 hours Indirect Average Yearly Time - 2,275 hours Administrative Average Yearly Time - 2,327 hours Total Average Yearly Time - 8,709 hours Executive Coaching - 336 hours The contractor shall deliver and host a 508 and FISMA compliant Career Coaching website. The career coaching website shall follow all applicable TSA and DHS policies, procedures, guidelines and standards. All TSA-owned, operated, controlled, or sponsored websites, or those websites affiliated with or operated on behalf of TSA shall be part of a.gov domain and shall be reflected in the website's address (URL). All materials appearing on the website may also be replicated on TSA's career development website and downloaded and reproduced by TSA employees. The website will contain the following elements and be expanded and/or redesigned/developed as new technology and new resources become available. Information on the career coaching website shall be available 24/7. The website shall include a description of the Career Coaching services available, biographies of the Career Coaches, and links to career planning and development resources. Career Coaching Website Topics will expand monthly, but include: Career Planning, Networking, Assessments, Knowledge, Sills, & Abilities, Federal Job Search, Federal Application Process, Frequently Asked Questions, Creating a Federal Resume, News Articles, Goal Setting, Interviewing Techniques, and Managing Job Stress. This includes proposal of new topics, relevant to this requirement. Other new topics shall be approved in advance, in writing, by the Contracting Officer Representative (COR). The contractor shall prepare, write, and publish at least one up-to-date monthly newsletter, which will be provided on the career coaching website. An archive of past newsletters containing articles and resource tips shall be maintained and available for reading/viewing/download on the career coaching website. Monthly deliverables require a methodology/automated system to detail monthly reports related to monthly/yearly usage and statistics, number of calls/sessions, topics, services required and supported, site visits conducted and courses delivered, and will maintain the anonymity of individual TSA employees. Education and General Training The Government requires world-class, innovative, and results-oriented training programs and learning interventions, across a wide range of functional, policy, and disciplines, to assist TSA personnel to effectively accomplish their critical mission. Learning interventions are defined as traditional and non-traditional learning exercises and activities. Historically, this includes 46 - 56 course offerings for 1 program during a quarter, in which the program offers 4 courses throughout TSA. The sessions generally hold anywhere between 12 - 30 individuals and are required to include from 1 to 3 instructors, depending on complexity and other factors. The qualified instructors will be expected to deploy training methods such as the below but not limited to: a. Provide qualified Instructors for classroom training b. Learning, coaching and guidance c. Structured on-the-job training d. Self-directed Learning (SDL) e. Collaborative learning by network and face-to-face learning f. Jigsaw instructions g. Concept Mapping h. Peer teaching, critiques and problem-based learning i. Development of Competency Models j. Provide Instructors for various training sessions k. Curriculum Development l. Courseware Design m. Courses are designed on our OLC system which is a Plateau LMS system. n. Courses range from 30 minutes to 2hrs o. Contain Graphics, Videos, Audio and Animation. p. Tests which are: Multiple choice, Drag and Drop, Fill in the Blank, and/or Essay Examples of deliverables include: a. Training evaluation; b. Communications strategies, plans and materials (which may include print media, web-based communications, artwork, still photography, video productions, and audio productions); c. Revision of existing e-Learning courseware. d. Job aids; e. Curriculum development f. Training needs assessments; g. e-Learning products (e.g., synchronous, asynchronous, and blended learning) h. Participant and Instructor Guides i. Competency Models j. Project Management Plans; that show schedules, finances, milestones, risk assessment, risk mitigation plans for the overall program performance k. Mission critical requirement analysis and evaluation reports designed to identify TSA training, learning interventions, and knowledge management requirements and assess their accomplishment l. Formal training programs designed to be delivered via a range of delivery media; m. Detailed scripts, production schedules, and post-production finished products suitable for duplication or web-based delivery. n. Broadcast quality media production services and equipment for a variety of distribution channels to include: DVDs, web-based training programs, and electronic classrooms; o. Training evaluation strategies and systems; TSA's OLC Content Developer Integration Guide or a designated replacement, for deployment on TSA's Learning Management System (LMS) and virtual meeting tool, as appropriate. Any supplies/services are required to be Section 508 compliant; as well as adhere to Sharable Content Object Reference Model (SCORM) standards and specifications for web-based e-learning. Web Hosting: TSA requires web hosting. Currently, this requirement includes a website for its Career Coaching Program, and hosting of an interactive site for some of its Leadership Development Programs. This is an area of expected growth. These websites contain forms, integrated process and approval flows. The web-sites will be expected to have the below capabilities, among other requirements specific to the program or requirement: a. The web site should provide automated process flow capabilities for forms and other information requiring routing for review, comments and approval. b. Contain created forms that can be used to collect data. Forms contain: 1. radio buttons 2. drop down lists 3. check boxes 4. text boxes 5. historical document history c. Display dashboards reporting on various metrics contained in the website. d. Track number of users. e. Track number of hits on the site and hits per page. f. Version controls for artifacts on the site. g. User ID information. APPLICABLE DOCUMENTS and DHS/TSA SPECIFIC TERMS & CONDITIONS: All products/services considered by TSA must be able to conform to all policies and procedures governing physical, environmental, and information security described in various TSA/DHS regulations pertaining thereto. These TSA/DHS policies, procedures, guidelines, and standards include, but are not limited to: - DHS 4300A Sensitive Systems Handbook - TSA MD 1400.3, IT Security Policy Handbook and Technical Standards - DHS IT Security Architecture Guidance Volumes 1, 2 and 3 - DHS/TSA Systems Engineering Lifecycle (SELC) - H.5200.224.001 CONTROLLED UNCLASSIFIED INFORMATION DATA PRIVACY AND PROTECTION - H.5201.209.001 SUITABILITY DETERMINATION FOR CONTRACTOR EMPLOYEES - H.2400.224.001 SECURITY OF SYSTEMS HANDLING PERSONALLY IDENTIFIABLE INFORMATION AND PRIVACY INCIDENT REPONSE - H-0403.241.001 SPECIAL INFORMATION TECHNOLOGY CONTRACT SECURITY REQUIREMENTS RESPONSES Interested parties should provide a response containing a concise statement describing the respondent's specific capabilities, items/services and experience relevant to: (1) Leadership Development and Training, (2) Career Coaching, and (3) Education and General Training, and including web hosting services for all three functional areas. All interested parties responding to this RFI announcement must, at minimum, address the following: (1) Respondents shall demonstrate broad experience in course development and curriculum design, utilizing TSA's and Office of Personnel Management's (OPM's) Executive Core Qualifications (ECQs), and also in utilizing formally recognized training models such as ADDIE, providing career coaching services, and web hosting capabilities specific to the three broad areas of interest. Respondents shall indicate if their core competencies and capabilities lie in one, two, or all of the areas of interest: (1) Leadership Development and Training, (2) Career Coaching, (3) Education and General Training, (4) Web hosting capabilities. For example, firms with core competencies in establishing and sustaining Federal Government leadership schools, academies, curriculum and/or courses are highly encouraged to respond to this notice as having core competencies in the area of Leadership Development and Training. (2) TSA is seeking information from all interested parties, including Small, Small Disadvantaged, 8(a), Women-Owned, Veteran Owned, Service Disabled Veteran Owned, Historically Underutilized Business Zone, and Historically Black Colleges and Universities/Minority Institutions. Respondents shall provide name and address of firm, size of business, average annual revenue for the past three (3) years and number of employees, ownership, number of years in business, affiliate information, parent company, joint venture partners, potential teaming partners, prime contractor (if potential subcontractor), and subcontractors (if potential prime contractor). (3) Respondents must be able to demonstrate an ability to support a requirement with a similar scope and complexity as to those described above. The Government estimates $12M per year in support of the same/similar requirements, spread across the three areas of interest. The respondent shall demonstrate its ability to provide services to TSA's 66,000 employees located at Headquarters, airports, and various field offices, across the continental United States and at various worldwide locations, including more than 450 airports. Respondents shall indicate their ability in terms of response times for each of the 6 regions and be specific to the broad areas (Leadership Development and Training, Career Coaching, and Education and General Training, and including web hosting capabilities for all three functional areas). See Below, Place of Contract Performance, for additional information. (4) Respondents shall provide a relevant customer list/past performance information which demonstrated an ability to support a requirement with a similar scope and complexity as to those described above within the past 3 years, including contract number, relevant services/supplies, dollar value of each procurement, percent of work completed as prime/subcontractor for each instance, and point of contact information for each reference. Respondents shall estimate the dollar amount and percent of support that it anticipates performing directly or subcontracting for the same or similar requirement as detailed in this RFI, in total across the three areas of interest, as well as a break-out for specific support under the areas of interest (1) Leadership Development and Training, (2) Career Coaching, and (3) Education and General Training, (4) Web hosting. (5) Respondents shall provide a statement indicating an understanding of and ability to comply with the referenced Applicable Documents and DHS/TSA referenced requirements, including DHS 4300A, TSA MD 1400.3, and Clause H.5201.209.001, SUITABILITY DETERMINATION FOR CONTRACTOR EMPLOYEES. (6) The respondent shall provide relevant information related to whether the Government's need may be met by a type of item or service customarily available in the commercial marketplace that would meet the definition of a commercial item at FAR Subpart 2.1. (7) The Respondent/Firm shall identify existing contractual vehicles, including General Services Administration (GSA) Federal Supply Schedule (FSS) contracts (MOBIS, IT-70, Etc.). Respondents shall provide the contract number, applicable schedule, SIN, Pricing Arrangements of the contract (FFP, T&M/LH, Relevant Labor Categories, Etc.), and detail whether existing vehicles may be leveraged to provide support under this requirement, considering the scope and complexity. Responses to this RFI are due no later than September 12, 2012, 4:00 PM ET. Electronic responses to this RFI are encouraged. Responses are limited to 8MB and no more than 10 pages in size (type shall be no smaller than single spaced 11 Times New Roman font). Electronic proposals are encouraged using WinZip software. All submissions shall include the RFI# in the subject line of the e-mail. The WinZip password shall be submitted under a separate e-mail by the aforementioned date and time. Please note: there is not a character length or mixed case requirement imposed on your password. These submission instructions will also apply to any future correspondence, as applicable, in response to this solicitation. Respondents are solely responsible for ensuring their response was received. The Government does NOT intend to entertain or answer questions and/or e-mailed or telephonic inquiries prior to the response date, or after the response date. The Government may conduct additional market research, based on the completeness of responses received. Response to this RFI shall be submitted via e-mail to the following: Melisa.hoffman@dhs.gov with a courtesy copy provided to OTWE_BMO@tsa.dhs.gov.
- Web Link
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FBO.gov Permalink
(https://www.fbo.gov/spg/DHS/TSA/TSAFAMS/HSTS07-12-R-RFI114/listing.html)
- Place of Performance
- Address: Services are required at TSA Headquarters (In/Around the N Virginia and Washington DC areas), airports, and various field offices, across the continental United States and at various worldwide locations. A large population of TSA’s workforce is comprised of Transportation Security Officers (TSOs) located at approximately 450 airports in the United States plus its territories., Attachment 1 - Airport Region Table., Region 1, Connecticut, Delaware, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Region 2 -, Alabama, Florida, Georgia, Kentucky, Mississippi, North Carolina, South Carolina, Tennessee, Region 3 -, Illinois, Iowa, Kansas, Michigan, Minnesota, Missouri, Nebraska, North Dakota, Ohio, Oklahoma, South Dakota, Wisconsin, Region 4, Arkansas, Louisiana, New Mexico, Oklahoma, Texas, Region 5, Colorado, Idaho, Montana, Oregon, Washington, Wyoming, Alaska –, Hawaii, Region 6, Arizona, California, Nevada, Utah, Additional Locations:, America Samoa, Guam, Philippians, Puerto Rico, Northern Mariana Islands, Singapore, & U.S. Virgin Islands. TSA also has approximately 250 employees located internationally in Argentina, Australia, Belgium, China, England, France, Germany, Greece, India, Italy, Japan, Jordan, Mexico, Poland, & Spain, United States
- Record
- SN02851126-W 20120824/120823001546-0c244060062987bf5d5ae0333e500ac9 (fbodaily.com)
- Source
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