SOLICITATION NOTICE
D -- NOAA Marine Mammal Response Hotline - NOAA Answering Service RFQ
- Notice Date
- 8/7/2012
- Notice Type
- Combined Synopsis/Solicitation
- NAICS
- 561421
— Telephone Answering Services
- Contracting Office
- Department of Commerce, National Oceanic and Atmospheric Administration (NOAA), NOAA/National Marine Fisheries Service, James J. Howard Marine Sciences Lab, 74 Magruder Road, Highlands, New Jersey, 07732, United States
- ZIP Code
- 07732
- Solicitation Number
- PIRO-12-05691
- Archive Date
- 9/4/2012
- Point of Contact
- Denise Rogers, Phone: 808-944-2208
- E-Mail Address
-
DENISE.ROGERS@NOAA.GOV
(DENISE.ROGERS@NOAA.GOV)
- Small Business Set-Aside
- N/A
- Description
- Answering service for NOAA Fisheries, Pacific Islands Regional Office marine mammal response hotline Project: Answering service for NOAA Fisheries, Pacific Islands Regional Office marine mammal response hotline STATEMENT OF WORK Background or Problem Statement The National Marine Fisheries Service (NMFS), Pacific Islands Regional Office (PIRO), Protected Resources Division, manages the main Hawaiian Islands Marine Mammal Response Network (MMRN) and operates under the authority of Marine Mammal Protection Act (MMPA). The National Marine Mammal Health and Stranding Response Program (MMHSRP) was formalized by the 1992 Amendments to the MMPA and NMFS was designated as the lead agency to coordinate related activities. Under the MMHSRP, NMFS is responsible for collecting, investigating and monitoring the health of marine mammals and coordinates emergency responses to assist stranded or distressed dolphins, whales and seals. The MMRN also plays a large role in the protection and recovery of the Hawaiian monk seals as mandated by the MMPA as well as the Endangered Species Act. Hawaiian monk seals are one of the most endangered animal species in the world. The prolonged and steep decline of the Hawaiian monk seal population has occurred more or less continuously since the 1950's. The overall decline has been moderated by the increasing population of seals in the main Hawaiian Islands (MHI). This increase is due in part to intrinsic population growth, and also to the increased monitoring effort identifying individual seals. The small but increasing population of seals in the MHI is perhaps the most promising aspect for Hawaiian monk seal recovery, but this growing seal population in areas that are heavily populated by humans is creating a new set of recovery challenges. Monk seal response programs exist to collect information about individual seals and minimize disturbance to seals hauled out on crowded beaches and mother and pup pairs. PIRO manages the MMRN in partnership with coordinators employed by NMFS, the Hawaii Department of Land and Natural Resources, Hawaiian Islands Humpback Whale National Marine Sanctuary, University of Hawaii at Hilo and NGO partners. Coordinators on Kauai, Oahu, Maui and the Big Island, with some coverage on Molokai and Lanai, manage responses to strandings and haul-outs of all marine mammals, including Hawaiian monk seals, in the MHI. In 2003, a hotline number, 888-256-9840, and answering service was established by PIRO in an effort to enhance the level of reporting and response. The MMRN relies on the public to report monk seal haul outs and marine mammals in distress in order to gain valuable population data as well as information about potentially sick, injured or dead marine mammals. Answering service operators are available 24/7, 365 days a year and ensure that authorized island coordinators are notified in a timely manner of any marine mammal strandings. A communication tree was established to provide operators with additional MMRN contact information in the event the primary coordinator could not be reached. Goals and Objectives The goal of this task is to provide a hotline number, for the main Hawaiian islands, which will be utilized by the public to alert NMFS of monk seal haul outs and marine mammals in distress. The hotline number will be manned by operators who receive calls, collect information from callers, and route the information to the designated island coordinators. Answering service operators will be available 24/7, 365 days a year and ensure that authorized island coordinators are notified in a timely manner of any marine mammal haul outs or strandings. Specific Tasks The contractor will be responsible for performing the following tasks: 1. Provide a live operator to receive hotline calls on a 24 hours/day, 7 days/week, 365 days/year basis 2. Relay messages to designated island coordinators utilizing the communication tree provided. 3. Ensure that messages are successfully relayed to island coordinators. Deliverables Coverage shall be provided on a 24 hours/day, 7 days/week, 365 days/year basis. Contractor to provide designated coordinators with verbal reports detailing the description of incoming calls. Reports shall include the following: 1. Date/time received call 2. Date/time of report 3. Location 4. City 5. Message: Description of report from caller 6. Caller name 7. Caller contact information Period of Performance The period of performance for this project is 365 days from contract issuance. Information Security in Acquisitions Data supplied for and produced by this contract is not privileged and the level of security required is low. The C&A requirements of clause 73 do not apply and a Security Accreditation Package is not required.
- Web Link
-
FBO.gov Permalink
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- Record
- SN02830643-W 20120809/120808001610-c1e6d67c2350f1d255239a7272c14573 (fbodaily.com)
- Source
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