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FBO DAILY ISSUE OF AUGUST 03, 2012 FBO #3905
DOCUMENT

R -- HIOS 12-16-8 Customer Satisfaction - Task Order #8 - Attachment

Notice Date

8/1/2012
 

Notice Type

Attachment
 

NAICS

541611 — Administrative Management and General Management Consulting Services
 

Contracting Office

Department of Veterans Affairs;Program Contracting Activity Central;6150 Oak Tree Blvd, Suite 300;Independence OH 44131
 

ZIP Code

44131
 

Solicitation Number

VA70112I0350
 

Response Due

8/8/2012
 

Archive Date

11/6/2012
 

Point of Contact

Bernadette Bodzenta
 

Small Business Set-Aside

N/A
 

Description

VA-701-12-I-0350 SOURCES SOUGHT Veterans Health Administration (VHA) Office of Health Information CUSTOMER SATISFACTION SURVEY 1.INTRODUCTION - This Sources Sought notice is for information and planning purposes only and shall not be construed as a solicitation or as an obligation on the part of the Department of Veterans Affairs (VA). The applicable North American Industry Classification System (NAICS) code is 541611. The VA is currently conducting market research to locate qualified, experienced, and interested potential sources. Responses will not be considered as proposals, nor will any award be incurred by interested parties in responding to this sources sought announcement. The Veterans Health Administration (VHA) is seeking interested sources (contractors) for a near-future solicitation and procurement for the Office of Health Information (OHI). At this time, no solicitation exists. Therefore please do not request a copy of the solicitation. 2.BACKGROUND The Government Performance and Results Act (1993) and the Clinger-Cohen Act (1996) require Federal executive agencies to measure the results of their major programs and to establish processes to measure the contribution of their information technology (IT) investments to mission results. With healthcare information technology (IT) expenditures rising to over $22.6 billion in 2007, healthcare organizations need to understand which investments provide actual business benefits. Healthcare executives often see IT as "black hole" investments due to their inability to report tangible results. To maximize the benefits achieved from these investments, the Veterans Health Administration's (VHA) Office of Health Information (OHI) has established a group to improve the effectiveness of its IT products through ongoing assessments and analyses. The mission of OHI's Product Effectiveness (PE) group is to perform various assessments and analyses on specially selected IT products developed or purchased for VHA to ensure they are effective and meet the needs of the customer. PE is organized into four (4) separate but related domains: Functional Reviews, Customer Satisfaction, Lessons Learned, and Benefits Realization. The Customer Satisfaction Program will focus on the survey engagements and reporting of customer satisfaction of healthcare technology programs and project investments. 3.OBJECTIVES The contractor shall provide resources to effectively initiate, plan and execute Customer Satisfaction (CS) surveys nationally. The contractor shall provide CS surveys in accordance with the CS Process & Procedures (P&P) document and the Concept of Operations (CONOPS) document (attached). The P&P document is a detailed, step by step process by which CS surveys and associated deliverables shall be completed. This document contains the project phases, the deliverables, and deliverable templates for the purposes of administering, documenting, reporting and analyzing the results of surveys and for continuous improvement. This will include conducting focus groups and interviews for customer satisfaction regarding VHA healthcare programs, products and processes. Deliverable may include items such as Due Diligence Project Plan; Project Briefings inclusive of presentation style and executive summaries; Project Management Plans; Meeting Agenda; Meeting Minutes; Engagement Lessons Learned Report. The contractor will have a strong knowledge and understanding of the healthcare business and assessing satisfaction of healthcare technology programs and projects in a clinical setting. Travel to VA Government sites may be required. 4.SUBMITTAL INFORMATION Contractors having the skills and capabilities to perform the stated requirements should submit a response of no more than 10 pages in length, single spaced, 12 point font. The Government will not review any other data or attachments that are in excess of the 10 pages. Companies should provide clear and unambiguous evidence to substantiate their capability to fulfill these requirements. The following Information is requested in response to this RFI: Please include: Company Name, Company Address, Point of Contact, Telephone Number, e-mail Address. Companies should provide clear and unambiguous evidence to substantiate their capability to fulfill these requirements. A.Experience 1.Please provide no more than five (5) contracts that your company has performed within the last three (3) years that are of comparable complexity and scope for each domain requirement for which your company is responding: a.Describe your Self-Performed* effort (as either a Prime or Sub-Contractor). b.Please be specific and provide a complete reference to include at a minimum the project name (and the government contract number, if applicable), contract award amount, start and completion dates, and the project owners' contact information. c.Additionally, please provide the Contract Type: Firm Fixed-Price, Time and Material, etc. *Self-Performed means work performed by your company. 2.A narrative case study that describes the details of each project and why it is relevant to this requirement, including difficulties and successes. 3.A table listing all companies involved in the relevant project(s), including the technical expertise and percentage of work that each company provided. B. Capabilities / Qualifications 1.A written response providing clear and unambiguous evidence to substantiate the capacity to fulfill this requirement. 2.Company business size and socioeconomic status (i.e., Large Business, Small Business, Service-Disabled Veteran Owned Small Business, Women-Owned Small Business,) the number of years in business, affiliate information: parent company, joint venture partners, potential teaming partners. a.Specify any teaming arrangements and how those arrangements will impact the structure of services their company can provide including technical expertise provided by each company. Please specify the percentage of work the each company will perform. 3.If the company holds a Federal Supply Schedule (FSS) Contract, list the GSA Contract Number and relevant Special Item Numbers (SINS) applicable to this requirement. This notice does not restrict the Government to an ultimate acquisition approach. All firms responding to this sources sought notice are advised that their response is not a request that will be considered for contract award. All interested parties will be required to respond to the resultant solicitation separately from their response to this sources sought notice. The Point of Contact (POC) for this RFI is: Bernadette Bodzenta Contract Specialist VHA Program Contract Activity Central 6150 Oak Tree Boulevard Suite 300 Independence, OH 44131 Please submit electronic responses (via email ONLY) to the POC - Bernadette.Bodzenta@va.gov - no later than Wednesday August 8, 2012, 11:00 a.m. EDT.
 

Web Link

FBO.gov Permalink
(https://www.fbo.gov/spg/VA/ISC/OISC/VA70112I0350/listing.html)
 

Document(s)

Attachment
 

File Name: VA701-12-I-0350 VA701-12-I-0350_1.docx (https://www.vendorportal.ecms.va.gov/FBODocumentServer/DocumentServer.aspx?DocumentId=423467&FileName=VA701-12-I-0350-000.docx)

Link: https://www.vendorportal.ecms.va.gov/FBODocumentServer/DocumentServer.aspx?DocumentId=423467&FileName=VA701-12-I-0350-000.docx

 

File Name: VA701-12-I-0350 CUSTOMER SATISFACTION CONOPS V29.PDF (https://www.vendorportal.ecms.va.gov/FBODocumentServer/DocumentServer.aspx?DocumentId=423468&FileName=VA701-12-I-0350-001.PDF)

Link: https://www.vendorportal.ecms.va.gov/FBODocumentServer/DocumentServer.aspx?DocumentId=423468&FileName=VA701-12-I-0350-001.PDF

 

File Name: VA701-12-I-0350 CS PROCESS AND PROCEDURES V12 (3).PDF (https://www.vendorportal.ecms.va.gov/FBODocumentServer/DocumentServer.aspx?DocumentId=423469&FileName=VA701-12-I-0350-002.PDF)

Link: https://www.vendorportal.ecms.va.gov/FBODocumentServer/DocumentServer.aspx?DocumentId=423469&FileName=VA701-12-I-0350-002.PDF

 

Note: If links are broken, refer to Point of Contact above or contact the FBO Help Desk at 877-472-3779.
 

Record

SN02822749-W 20120803/120801235501-83449709c72bf44b5b7d052d832f203c (fbodaily.com)
 

Source

FedBizOpps Link to This Notice
(may not be valid after Archive Date)

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