SPECIAL NOTICE
D -- Corman Application Monitoring Software and Support
- Notice Date
- 3/29/2012
- Notice Type
- Special Notice
- NAICS
- 541511
— Custom Computer Programming Services
- Contracting Office
- Department of Health and Human Services, National Institutes of Health, National Library of Medicine, 6707 Democracy Blvd., Suite 105, Bethesda, Maryland, 20894, United States
- ZIP Code
- 20894
- Solicitation Number
- NLM-CIT-12-0001-RAS
- Archive Date
- 4/20/2012
- Point of Contact
- Rosalyne A. Snow, Phone: 3014354390
- E-Mail Address
-
snowr@nlm.nih.gov
(snowr@nlm.nih.gov)
- Small Business Set-Aside
- N/A
- Description
- It is the intent of the National Library of Medicine, Center of Information to negotiate with Corman Technologies for the brand name Enterprise Application Monitor (EAM) software and support. More information is listed below. The purpose of this requirement is to acquire a license for the brand name Enterprise Application Monitor (EAM) software and support from Corman Technologies, 1060A Fourth Street, Santa Rosa, California 95404 for a Base Period of 04-16-12 through 04-15-13, with four (4) successive 12-month Option Periods. Description of the Supplies or Services Required to Meet the Agency's Needs: Part of DECA's current responsibilities is to provide expert support to the NIH Clinical Center in the acquisition of a commercial off-the-shelf (COTS) software tool (including support) to monitor a user's experience of the Clinical Research Information System (CRIS). Part of a user's experience with this enterprise system includes items such as the timing to open patient list and the individual tabs to view specific data once a patient is selected from the list. The NIH Clinical Center includes the Mark O. Hatfield Clinical Research Center (CRC) which is the on-site hospital for the NIH campus, providing full support for clinical research in inpatient and outpatient settings. The CRC facility is comprised of clinical, laboratory, and administrative space with 242 inpatient beds and 90 day-hospital stations. The NIH Clinical Center's Department of Clinical Research Informatics (DCRI) manages and supports CRIS. CRIS is a Windows SQL-based hospital information system, Allscripts (Eclipsys) Sunrise Acute Care (version 5.5 sp1), which includes provider order entry, result retrieval, and clinical documentation for all NIH inpatient and outpatient visits. CRIS is a group of comprehensive modules that support clinical care and the collection of research data for the intramural clinical research programs of the NIH. This enterprise system also includes the Allscripts Sunrise Medication Management module, plus the Allscripts Enterprise Scheduling module and Allscripts Patient Portal, which are both currently being implemented. The Clinical Center utilizes Allscripts (Eclipsys) Sunrise software as the core application for CRIS. The continuous operation and performance of CRIS is critical to patient care. The system is based on Microsoft SQL server technology and has multiple databases and interfaces that must be operational 24x7. The Clinical Center has a requirement to monitor CRIS at the component level. Most COTS monitoring tools look at the physical components such as CPU usage, memory, I/O, storage, and network connectivity. While these items are important, they fail to get to the root cause of the problem or monitor what the end user experiences. Allscripts, the manufacture of the hospital information system (HIS), does not offer any tools to allow the customers to monitor the system to this level. Allscripts only provides monitoring services as an option to its customers that focuses on the back end of the system, such as database, services and connectivity. The performance of the components within CRIS, including the system monitoring tool, is vital to its operation. Nature of the Acquisition and Proposed Contractor's Unique Qualifications: The necessary software monitoring tool (and support) for CRIS must provide the combination of all the following functionalities: Display indicators of the current system performance based on what the user experiences while interacting with the client, such as time to open the patient list or for data to load within a tab. Send alerts based on defined thresholds Display the system performance from the user's perspective, such as average time to open the patient list, to allow for identification of potential problems prior to user noticing or contacting support Display a specific user's current and recent past experience, to allow for improved troubleshooting when they report performance issues Collect, analyze and report user activities within the system Keep all of the collected information in a common repository where it can be further processed into summary data for analysis and reporting Ensure compatibility with Allscripts Sunrise Clinical Manager 5.5 and run on wireless and wired workstations as well as Citrix. Host the repository on a SQL server Include a dashboard application which is web-based along with configurable security to define and limit access as desired Configure dashboard application to display a variety of information based on data collected Integrate dashboard with Microsoft SQL Reporting and allow reports to be executed and viewed directly from the dashboard Allow for alert rules to be configured to display alerts as well as send email alerts when defined situations appear Support future releases of Allscripts Sunrise Clinical Manager with component upgrades within 90 days of general release of each new version Develop new product enhancements Resolve defects discovered during testing or use; including resolving defects based on a mutually agreed upon schedule based on seriousness Provide system documentation and training to DCRI staff to allow them to configure and maintain the system after being implemented Provide assistance with installation and integration of the Allscripts Sunrise Clinical Manager 5.5 version Corman Technologies developed its EAM software product (and support) specifically to monitor the performance, functions, and components of Allscripts (Eclipsys) Sunrise Acute Care. It is the only COTS software product available in the marketplace that can provide the combination of all the required monitoring functionalities specified above. Corman Technologies does not offer its EAM software product (and support) through any authorized reseller. It only sells its product directly to Allscripts (Eclipsys) Acute Care customers. Recommendation: Based upon the information provided above, DECA and Clinical Center program staffs have determined that Corman Technologies is the only source that can provide a commercially-available EAM software product (and support) that can deliver the combination of all the required monitoring functionalities specified above in support of CRIS. Vendors capable of furnishing the government the services specified in this notice should submit a quote. This notice is of intent is not a request for competitive proposals. However all responses received no later than the closing date of this announcement will be consideration by the government. A determination by the government not to compete this proposed acquisition based upon responses to this notice is solely within the discretion of the government. Information received will normally be considered solely for the purpose of determining whether to conduct a competitive procurement. ALL RESPONSIBLE SOURCES MAY SUBMIT A QUOTATION WHICH, IF TIMELY RECEIVED, SHALL BE CONSIDERED BY THE AGENCY.
- Web Link
-
FBO.gov Permalink
(https://www.fbo.gov/spg/HHS/NIH/OAM/NLM-CIT-12-0001-RAS/listing.html)
- Place of Performance
- Address: Two Democracy, 6707 Democracy Boulevard, Bethesda, Maryland, 20892, United States
- Zip Code: 20892
- Zip Code: 20892
- Record
- SN02709145-W 20120331/120329235542-3add78d7d86129a8efc1abddd6cca214 (fbodaily.com)
- Source
-
FedBizOpps Link to This Notice
(may not be valid after Archive Date)
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