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FBO DAILY ISSUE OF MARCH 23, 2012 FBO #3772
SPECIAL NOTICE

L -- Contact Center Support Services

Notice Date
3/21/2012
 
Notice Type
Special Notice
 
NAICS
519190 — All Other Information Services
 
Contracting Office
Department of Homeland Security, Citizenship & Immigration Services, USCIS Contracting Office, 70 Kimball Avenue, Burlington, Vermont, 05403
 
ZIP Code
05403
 
Solicitation Number
JandA012C-12
 
Archive Date
4/14/2012
 
Point of Contact
Ralph V. Koehring, Phone: 8028724645, Ned R Ross, Phone: 802-872-4111
 
E-Mail Address
ralph.v.koehring@uscis.dhs.gov, ned.ross@dhs.gov
(ralph.v.koehring@uscis.dhs.gov, ned.ross@dhs.gov)
 
Small Business Set-Aside
N/A
 
Description
The U. S. Citizenship and Immigration Services (USCIS) Contracting Office, under the Department of Homeland Security (DHS) Office of Procurement Operations (OPO), intends to extend an existing Indefinite Delivery Indefinite Quantity (IDIQ) contract HSSCCG-06-D-00003 on a basis other than full and open competition for the National Customer Service Center (NCSC) under the USCIS Customer Service Directorate Office. This procurement action is anticipated as a modification to the contract HSSCCG-06-D-00003 that will extend the contract's period of performance by no more than two months. The current contract ends March 31, 2012. The extended period of performance is anticipated to be April 1, 2012 to April 30, 2012 but may be extended an additional month to May 31, 2012. The value of the extension is estimated at $2,900,000.00 per month for a possible total of $5,800,000.00. The proposed contractor is Computer Sciences Corporation (CSC), 15000 Conference Center Drive, Suite 1 North, Chantilly, VA 20151 that currently performs services under HSSCCG-06-D-00003. The services the contractor will be required to provide include the following: • Operating established contractor-owned, contractor-operated contact center facilities and requisite information technology infrastructure to support system and communication needs; • Management support; • Customer Service Representative (CSR) staffing; and • Adherence to established USCIS NCSC Contact Center standard operating procedures.
 
Web Link
FBO.gov Permalink
(https://www.fbo.gov/spg/DHS/BC/ACB/JandA012C-12/listing.html)
 
Place of Performance
Address: Corbin, KY and Fort Worth, TX, United States
 
Record
SN02701947-W 20120323/120321234928-aaece1c61f14515fbecb89ae2ad8fab8 (fbodaily.com)
 
Source
FedBizOpps Link to This Notice
(may not be valid after Archive Date)

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