SPECIAL NOTICE
L -- Contact Center Support Services
- Notice Date
- 3/21/2012
- Notice Type
- Special Notice
- NAICS
- 519190
— All Other Information Services
- Contracting Office
- Department of Homeland Security, Citizenship & Immigration Services, USCIS Contracting Office, 70 Kimball Avenue, Burlington, Vermont, 05403
- ZIP Code
- 05403
- Solicitation Number
- JandA012C-12
- Archive Date
- 4/14/2012
- Point of Contact
- Ralph V. Koehring, Phone: 8028724645, Ned R Ross, Phone: 802-872-4111
- E-Mail Address
-
ralph.v.koehring@uscis.dhs.gov, ned.ross@dhs.gov
(ralph.v.koehring@uscis.dhs.gov, ned.ross@dhs.gov)
- Small Business Set-Aside
- N/A
- Description
- The U. S. Citizenship and Immigration Services (USCIS) Contracting Office, under the Department of Homeland Security (DHS) Office of Procurement Operations (OPO), intends to extend an existing Indefinite Delivery Indefinite Quantity (IDIQ) contract HSSCCG-06-D-00003 on a basis other than full and open competition for the National Customer Service Center (NCSC) under the USCIS Customer Service Directorate Office. This procurement action is anticipated as a modification to the contract HSSCCG-06-D-00003 that will extend the contract's period of performance by no more than two months. The current contract ends March 31, 2012. The extended period of performance is anticipated to be April 1, 2012 to April 30, 2012 but may be extended an additional month to May 31, 2012. The value of the extension is estimated at $2,900,000.00 per month for a possible total of $5,800,000.00. The proposed contractor is Computer Sciences Corporation (CSC), 15000 Conference Center Drive, Suite 1 North, Chantilly, VA 20151 that currently performs services under HSSCCG-06-D-00003. The services the contractor will be required to provide include the following: • Operating established contractor-owned, contractor-operated contact center facilities and requisite information technology infrastructure to support system and communication needs; • Management support; • Customer Service Representative (CSR) staffing; and • Adherence to established USCIS NCSC Contact Center standard operating procedures.
- Web Link
-
FBO.gov Permalink
(https://www.fbo.gov/spg/DHS/BC/ACB/JandA012C-12/listing.html)
- Place of Performance
- Address: Corbin, KY and Fort Worth, TX, United States
- Record
- SN02701947-W 20120323/120321234928-aaece1c61f14515fbecb89ae2ad8fab8 (fbodaily.com)
- Source
-
FedBizOpps Link to This Notice
(may not be valid after Archive Date)
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