SPECIAL NOTICE
D -- IVR Maintenance - J & A
- Notice Date
- 2/29/2012
- Notice Type
- Special Notice
- NAICS
- 517911
— Telecommunications Resellers
- Contracting Office
- Pension Benefit Guaranty Corporation, Chief Management Officer, Procurement Department, Suite 1090, 1200 K Street, N.W., Washington, District of Columbia, 20005-4026
- ZIP Code
- 20005-4026
- Solicitation Number
- RQ3512094
- Archive Date
- 3/17/2012
- Point of Contact
- Lawrence C. Durden, Phone: 2023264160 ext. 6386
- E-Mail Address
-
durden.lawrence@pbgc.gov
(durden.lawrence@pbgc.gov)
- Small Business Set-Aside
- N/A
- Description
- Justification for Sole-Source aquisition The Pension Benefit Guaranty Corporation (PBGC) intends to make a sole source award to M&C Associates, LLC to provide annual maintenance and enhancement modifications to its current Interactive Voice Response (IVR) system. The contractor will provide profession technical support services to re-design the current IVR. PBGC requires the vendor to change the system from an automatic call routing tool to a resource tool that will improve service and reduce calls coming into the Customer Call Center. The contractor will also provide maintenance services on the existing IVR system. M& C is the only known company that can provide the IVR services currently needed by PBGC. Additionally, M & C has expertise in the specific IVR system that PBGC currently has in place. This is not a Request for Quote (RFQ), but a Notice of Intent. An RFQ will not be issued. However, interested parties may request further information (no later than March 02, 2012, 8 AM Eastern Time) by email to Lawrence Durden at durden.lawrence@pbgc.gov.
- Web Link
-
FBO.gov Permalink
(https://www.fbo.gov/spg/PBGC/CMO/PD/RQ3512094/listing.html)
- Record
- SN02685940-W 20120302/120229235122-ea228fb8bc3558447f71962265c21432 (fbodaily.com)
- Source
-
FedBizOpps Link to This Notice
(may not be valid after Archive Date)
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