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FBO DAILY ISSUE OF MARCH 02, 2012 FBO #3751
SPECIAL NOTICE

D -- IVR Maintenance - J & A

Notice Date
2/29/2012
 
Notice Type
Special Notice
 
NAICS
517911 — Telecommunications Resellers
 
Contracting Office
Pension Benefit Guaranty Corporation, Chief Management Officer, Procurement Department, Suite 1090, 1200 K Street, N.W., Washington, District of Columbia, 20005-4026
 
ZIP Code
20005-4026
 
Solicitation Number
RQ3512094
 
Archive Date
3/17/2012
 
Point of Contact
Lawrence C. Durden, Phone: 2023264160 ext. 6386
 
E-Mail Address
durden.lawrence@pbgc.gov
(durden.lawrence@pbgc.gov)
 
Small Business Set-Aside
N/A
 
Description
Justification for Sole-Source aquisition The Pension Benefit Guaranty Corporation (PBGC) intends to make a sole source award to M&C Associates, LLC to provide annual maintenance and enhancement modifications to its current Interactive Voice Response (IVR) system. The contractor will provide profession technical support services to re-design the current IVR. PBGC requires the vendor to change the system from an automatic call routing tool to a resource tool that will improve service and reduce calls coming into the Customer Call Center. The contractor will also provide maintenance services on the existing IVR system. M& C is the only known company that can provide the IVR services currently needed by PBGC. Additionally, M & C has expertise in the specific IVR system that PBGC currently has in place. This is not a Request for Quote (RFQ), but a Notice of Intent. An RFQ will not be issued. However, interested parties may request further information (no later than March 02, 2012, 8 AM Eastern Time) by email to Lawrence Durden at durden.lawrence@pbgc.gov.
 
Web Link
FBO.gov Permalink
(https://www.fbo.gov/spg/PBGC/CMO/PD/RQ3512094/listing.html)
 
Record
SN02685940-W 20120302/120229235122-ea228fb8bc3558447f71962265c21432 (fbodaily.com)
 
Source
FedBizOpps Link to This Notice
(may not be valid after Archive Date)

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