SPECIAL NOTICE
58 -- New Media
- Notice Date
- 2/21/2012
- Notice Type
- Special Notice
- NAICS
- 517919
— All Other Telecommunications
- Contracting Office
- Department of Health and Human Services, National Institutes of Health, Office of Administration, 6011 Executive Blvd, 5th Floor, Rockville, Maryland, 20852-3804, United States
- ZIP Code
- 20852-3804
- Solicitation Number
- RFI_OD1_2212012
- Archive Date
- 3/15/2012
- Point of Contact
- Anita Edwards, Phone: (301)496-6605
- E-Mail Address
-
edward1a@od.nih.gov
(edward1a@od.nih.gov)
- Small Business Set-Aside
- N/A
- Description
- This Request for Information (RFI) is for information and planning purposes only and shall not be construed as either a solicitation or obligation on the part of the National Institutes of Health (NIH), its Institutes or Centers. The purpose of this RFI is to help the NIH understand market availability, technical characteristics, and functionality of new media collaboration tools and products capable of satisfying the technical, functional, and/or operational characteristics described in this RFI. NIH will use this market research information in to develop a Request for Proposal to acquire a New Media Collaboration Tool NMCT) for use across the NIH. NIH welcomes comments from all interested product vendors on each or all of the questions contained in this RFI. NIH does not intend to award a contract on the basis of responses nor otherwise pay for the preparation of any information submitted or NIH's use of such information. Acknowledgment of receipt of responses will not be made, nor will respondents be notified of the NIH's evaluation of the information received. Description of Objective NIH seeks information on available tools that facilitate and enhance communication and collaboration through a social enterprise environment. Description of Environment NIH is comprised of the Office of the Director and 27 Institutes and Centers (IC) of varying size. Each IC has its own management staff. Tools to improve collaboration and knowledge management within each IC and across NIH are desired. Description of Evaluation Criteria: In order to support its evaluation and selection of potential solutions for NMCT, the NIH seeks information on available products that facilitate collaboration using "new media" strategies such as many to many communication, timelines, ongoing timelines, groups and choosing particular topics or people to "follow." As new media evolves, this list is not intended to be comprehensive. The information gathered through this market research, combined with information gathered through other research and analysis methodologies, will provide the NIH with important decision support information in its evaluation. NIH will base the selection of potential solutions on the following evaluation criteria: • Cost - estimated total cost of ownership (based on market research statistics and independent research opinions). • Existing NIH Installed Base - NIH experience with the NMCT and the use and adoption of it as a standard throughout NIH. • Product Road Map - expected future capability enhancements to the product • Administrative capabilities - what capabilities are available to enforce NIH usage guidelines • Collaboration capabilities - capabilities and features to support collaboration such as rate or flag content; ability to upload and control versions of files; notification and subscription choices with respect to content and people; create and answer questions; provide discussion threads; mark answers as correct; • Upgrade management - how upgrades to functionality are announced, downtime associated with them and expected frequency. • Strategic Value/Features and Functionality -evaluates the breadth of product capabilities beyond the core requirement, and the extent to which these capabilities can be leveraged by NIH to enhance the value of NIH's investment in the product. • IT Security - ability to meet NIH IT security requirements; obtain FISMA/FedRAMP certification, whether any known data breaches have occurred, ability to provide private cloud. • Privacy- ability to safeguard and restrict users from sharing Personal Identifiable Information (PII) (birth date, social security, etc.) in a profile. • User profile and presence information - ability of users to make general organizational information about themselves. • Identity management - ability to integrate with existing identity management system • Accessibility choices - access via web browser, mobile phone browser, mobile application • Records management - ability to archive, remove and manage content. Description of Electronic Record Management/Record Keeping Systems: NARA-approved recordkeeping systems refers to the Integration of records management and preservation considerations into the design, development, enhancement, and implementation of electronic information systems in accordance with 36 CFR 1236, and other statutory authority in 44.U.S.C. 2904, 3101, 3102, and 3105. See Electronic Records Management - http://www.archives.gov/about/regulations/part-1236.html • Section 508 - how well the application, in its various forms, meets Section 508 guidelines. • Knowledge management - abilities to find and use knowledge through search across people, attachments, comments; tagging of content and expose search results to an enterprise search capability. • Product road map - how planned enhancements will improve collaboration capabilities and how these can be utilized by NIH. • Implementation Effort and Complexity - The level of effort and complexity associated with the implementation of the product in a production environment. • Vendor Viability - the health of the product vendor in terms of its stability, projected longevity, and likelihood it will exist in the future to continue to provide the service, plan for providing data to NIH in the event of vendor shutdown. It is important to reiterate that this RFI is not intended to gather information needed to address each of the decision criteria above nor all of the technical and functional requirements in the Excel spreadsheets. Received data will be combined with information gathered through other research and analysis methodologies to support NIH's overall evaluation. Request for Information: To support the NIH's market research, the NIH requests responses to the following questions. Please limit your response to no more than 10 pages (not including illustrations) in Microsoft Word format. Please provide your responses directly in this RFI template. Additionally, please complete the Microsoft Excel attachment that accompanies this RFI (responses to the Excel attachment are to be entered directly into the spreadsheets and submitted in Microsoft Excel format). Submit both documents together and send to OSPA1@od.nih.gov. All responses must be received by 4:00 PM EDT on Friday, February 17, 2012. General Information 1) Please provide the following: a. Your organization's name b. Your organization's web site c. Contact Name d. Contact Telephone e. Contact E-mail address f. Number of employees in your organization g. Your organization's current annual revenue h. Are the products you are considering included in the GSA Schedule? Are they available on another Government-wide Acquisition Contracts (GWAC) such as National Information Technology Acquisition and Assessment Center (NITAAC)? 2) To what extent are you limited to conduct business under the Buy American Act with the Federal Government? Product Information 3) Given the definition and scope of this technical domain (i.e., new media collaboration tools as defined in the Description of Evaluation Criteria section above), please identify any product(s) or solution(s) you offer that fit within this domain. For each product/solution you identify, please provide the following information as available/applicable: a. Product/solution name b. Date of product's first release (available to all) c. Current production version d. Planned product schedule and technology roadmap (i.e. future product enhancements, impact of upgrades on tool availability) e. Revenue based on product sales f. Number of customers, by private and public sectors, using the version of the product being considered in this RFI g. Please discuss its features, functionality, and capabilities h. List 3rd party partnership products used, including third party applications available on the tool and integrations available to other applications, if any 4) Please discuss how your product(s) or solution(s) satisfy the evaluation criteria described above. 5) Do you currently have any products, solutions, or implementations at the NIH today? If so, to what extent (e.g., Which Institutes or Centers? Which specific products?). 6) Please indicate the depth and breadth of this product's (these products') usage throughout industry in general (i.e., beyond NIH). How many customers (in terms of organizations) are using this product? In what industries? 7) Please describe your method of determining that your product is conformant with Section 508 of the Rehabilitation Act of 1973, as amended. In addition, describe your method of determining that your product is accessible to persons with disabilities and compatible with a variety of assistive technologies (including, but not limited to screen readers, screen magnifiers and speech recognition software. 8) If you manage the hosting of your solution ("in the cloud"), please describe how you manage the following: a. Security to prevent unauthorized access to the data by outsiders b. Security to prevent access to the data by company employees c. Continuity of operations plans 9) Please describe the specific application features to support records management activities' by indicating if your product is capable of some of the functions bulleted below: a. Posts and attachments are only deleted when directed by the site administrator and result in deleting all primary and backup data b. Ability to tag threads for exporting entire discussions and collaborations that led to the creation of an official record so that decision-making records can be stored with official record outside of the social media application (in this case, informational value exceeds that of general communication and coordination) c. Ability to tag posts and threads as permanent records, when appropriate, to allow for exporting these records, in a usable form, for transfer to the National Archives and Records Administration in accordance with the disposition instruction contained within the NIH Records Control Schedule d. Allows for establishing/inputting cut-off dates to group posts (ex. fiscal year, calendar year, administrator determined date, etc.) to execute disposition instructions detailed in the NIH Records Control Schedule e. Ability to associate retention periods to posts, threads, and sites by record type and informational value to alert site administrators when records become eligible to execute disposition instructions f. Ability to associate record schedule items to posts, threads and sites by record type to align with the NIH Records Control Schedule g. Ensure that records are searchable and maintained in a usable state up to the execution of disposition instructions for the records contained within the Social Media Application 10) Please describe your product's privacy controls and mitigation strategies by indicating your products ability to address the controls below. a. Ability to restrict users from posting personally identifiable information in their profile (e.g., date of birth, cell/smart phone number, personal e-mail address, location outside the office); b. Ability to block fields that would exploit PII and expose it unauthorized personnel (e.g., external users); c. Ability to protect the agency from the potential loss/compromise of private information; d. Ability to assist in the assessment of the likelihood and impact of a potential vulnerability; Costs and Fees Structure 11) Pricing and implementation. a. Please explain your pricing model(s) for U.S. federal government agencies (i.e., license-based, unit-based, usage, etc). b. Please explain how the product makes it easy to determine the fee 12) What capabilities are included in each level of the fee structure? Are there options? Implementation 13) Please describe your implementation support, such as marketing materials and the ability to import data. Based on real data, please provide plans for small and large sites. 14) Please describe whether implementation requires consulting services. What type of consulting services do you have available? Describe consulting services required for a successful deployment? 15) Provide details of other reference implementations with other organizations. Security and Security Management 16) Is your product FISMA or FedRamp compliant? If no, please describe plan and efforts to become compliant. 17) Please disclose any known security vulnerabilities inherent in your product(s) and current mitigation plans. 18) Does your product include integrated virus and malicious code scanning? 19) What specific features and/or deployment options does the product provide for high availability and fault tolerance? Is this functionality native to the solution or provided by another product? 20) Please describe the security management features available with your product. Services/Support 21) Provide an overview of the support services available after implementation? Please submit via email ae22u@nih.gov
- Web Link
-
FBO.gov Permalink
(https://www.fbo.gov/spg/HHS/NIH/OoA/RFI_OD1_2212012/listing.html)
- Place of Performance
- Address: rockville, Maryland, United States
- Record
- SN02678996-W 20120223/120221234046-d9bfca1138b6e59d6335ae84b6124cf3 (fbodaily.com)
- Source
-
FedBizOpps Link to This Notice
(may not be valid after Archive Date)
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