MODIFICATION
70 -- Army Game Studio Network and Server Support
- Notice Date
- 12/1/2011
- Notice Type
- Modification/Amendment
- NAICS
- 541512
— Computer Systems Design Services
- Contracting Office
- ACC-RSA - (Missile), ATTN: AMSAM-AC, Building 5303, Martin Road, Redstone Arsenal, AL 35898-5280
- ZIP Code
- 35898-5280
- Solicitation Number
- W31P4Q12T0038
- Response Due
- 12/8/2011
- Archive Date
- 2/6/2012
- Point of Contact
- Tammy Benson, 256-842-5811
- E-Mail Address
-
ACC-RSA - (Missile)
(tammy.j.benson@us.army.mil)
- Small Business Set-Aside
- Total Small Business
- Description
- The purpose of this amendment to W31P4Q-12-T-0038 is to provide an answer to the following question that was submitted: Question 11: We had a concern related to Statement of Objectives,specifically regarding the contractor obligation to ensure the disaster recovery and continuity of the solution. Previous instruction on the solution had been that we should be spreading the load out between our 4 datacenters (Chicago, Los Angeles, London, and New York). This, however, would not provide disaster recovery or operational continuity due to the fact that the loss of the any one site with such a distribution in the roles being performed by the servers would cause that specific role to become unavailable. Ideally, in a situation such as the one you are trying to protect against, you would replicate the entire environment between fewer datacenters, and maintain copies of production databases in both locations - possibly even servicing clients live out of both locations using dynamic DNS redirection. What we'd like to know is what the expectation is from the offeror to provide for this redundant architecture, alleviating the concerns for business continuity entirely. With 50,000 -100,000 concurrent users, based on the SSO, we believe that the best path forward for you and your team would be to duplicate the infrastructure between Chicago and Los Angeles, with an option to replicate to London as well. Anything less than that and I believe you will be setting yourself up for not only capacity issues, but should a site (Data center) fail, I don't believe you'll be able to handle the load required. Answer 11: Critical parts of the AGS network will need to be distributed across the provider's major data centers, which should include international locations approved by the government. The game itself should be designed to handle its own operational continuity to a certain extent. Therefore, servers supporting the actual game would need to have contingency plans in place to allow return to normal operation with as minimal as possible downtime. This could include RAID setups to handle HDD failures, spare server capacity to handle a server failure, and independent internet connections to handle an internet service outage. The user data (profiles, forums, etc.) is the critical piece to protect, so some sort of offsite backup plan should be developed and performed at intervals determined by the government based on the importance of the applications running at the particular datacenter. A major concern would be the downtime of our servers supporting the websites. Redundancy of key web servers will be necessary to communicate with users in case of a network failure at the main site. This may be able to be handled by having redundancy for those servers in a different region where the sites can easily be redirected to operating servers. This again would require contingency plans in place to support offsite backups. The AGS infrastructure effort may not be able to fund the replication of the entire network to handle a catastrophic failure of the data center; therefore, we need to ensure that true replication is held to only those"critical" servers in the infrastructure and that reasonable contingency plans are in place.
- Web Link
-
FBO.gov Permalink
(https://www.fbo.gov/notices/4ce7d1714eb3546641756524c03750c7)
- Place of Performance
- Address: ACC-RSA - (Missile) ATTN: AMSAM-AC, Building 5303, Martin Road Redstone Arsenal AL
- Zip Code: 35898-5280
- Zip Code: 35898-5280
- Record
- SN02631909-W 20111203/111201235002-4ce7d1714eb3546641756524c03750c7 (fbodaily.com)
- Source
-
FedBizOpps Link to This Notice
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