FILE | D | Voice Products - Attachment

FBO DAILY ISSUE OF OCTOBER 22, 2011 FBO #3619
DOCUMENT

D -- Voice Products - Attachment

Notice Date: 10/20/2011
Notice Type: Attachment
NAICS: 541519 — Other Computer Related Services
Contracting Office: Department of Veterans Affairs;Oklahoma City VA Medical Center;921 N.E. 13th Street;Oklahoma City OK 73104-5007
ZIP Code: 73104-5007
Solicitation Number: VA25612R0090
Archive Date: 12/19/2011
Point of Contact: Kevin D Pollard
E-Mail Address: 6-3615<br
Small Business Set-Aside: N/A
Description: The Oklahoma City VA Medical Center in Oklahoma City, OK has a requirement for a Contractor to provide. This is a Sole Source Notice for Small Business that is interesting on turning a RFP for the following Voice Products. NAICS code 541519 is applicable to this solicitation. The above authority is cited and justification made based on the determination that the Government's minimum needs can best be satisfied by services available from one source in a specific area of responsibility. This action is for services which the Government intends to solicit and negotiate with only one source under FAR 6.302-1. This notice of intent is not a request for competitive proposals. A determination by the Government not to open the requirement to competition based upon responses to this notice is solely within the discretion of the Government. Information received as a result of the notice of intent will normally be considered solely for the purpose of determining whether to conduct a competitive acquisition. No solicitation document is available. Point of Contact for this action is Kevin Pollard, Contracting Officer, at kevin.pollard2@va.gov. SUPPLIES OR SERVICES AND PRICE/COSTS BID ITEM I - BASE YEAR REQUIREMENTS: Contractor shall provide breakdown repair services and Technical Service in accordance with requirements contained herein for the following list of equipment during the period October 1, 2011 through September 30, 2012 (Fiscal Year 2012): UNIT DESCRIPTIONQTYCOSTTOTAL 1. DOLBEY SYSTEMS/FUSION DICTATE, CONCURRENT ACCES Number Serial Number 1344-01 1344-01 2. VPI/GOOSENECK MICROPHONE 3.5MM Number Serial Number 1344-03 1344-03 3. DOLBEY SYSTEMS/SERVER, FUSION VOICE-RAID 1 Number Serial Number 40001000115806 40001000115806 4. DOLBEY SYSTEMS/SPEECHMIC LFH 5282 Number Serial Number 001203 001203 001298 001298 001299 001299 001301 001301 001302 001302 001420 001420 5. DOLBEY SYSTEMS/SW, FUSION PLYR, TRANSCRIPT, LIC Number Serial Number 1344-02 1344-02 COVERS (4) FUSION DICTATE LICENSES & (2) FUSION PLAYER LICENSES 10months TOTAL COST Service provided outside contract normal working hours will be charged at co Service provided outside contract normal working hours will be charged at contractor's normal overtime rate of $ per hour. For all visits to this VAMC outside contract normal working hours there will be a minimum charge for travel time to this VAMC from at the rate of $ per hour. There will be an additional mileage charge of $ per mile. BID ITEM II - OPTION YEAR 1 REQUIREMENTS: Contractor shall provide breakdown repair services and Technical Service in accordance with requirements contained herein for the following list of equipment during the period October 1, 2012 through September 30, 2013 (Fiscal Year 2013): UNIT DESCRIPTIONQTYCOSTTOTAL 1. DOLBEY SYSTEMS/FUSION DICTATE, CONCURRENT ACCES Number Serial Number 1344-01 1344-01 2. VPI/GOOSENECK MICROPHONE 3.5MM Number Serial Number 1344-03 1344-03 3. DOLBEY SYSTEMS/SERVER, FUSION VOICE-RAID 1 Number Serial Number 40001000115806 40001000115806 4. DOLBEY SYSTEMS/SPEECHMIC LFH 5282 Number Serial Number 001203 001203 001298 001298 001299 001299 001301 001301 001302 001302 001420 001420 5. DOLBEY SYSTEMS/SW, FUSION PLYR, TRANSCRIPT, LIC Number Serial Number 1344-02 1344-02 COVERS (4) FUSION DICTATE LICENSES & (2) FUSION PLAYER LICENSES 12months TOTAL COST Service provided outside contract normal working hours will be charged at co Service provided outside contract normal working hours will be charged at contractor's normal overtime rate of $ per hour. For all visits to this VAMC outside contract normal working hours there will be a minimum charge for travel time to this VAMC from at the rate of $ per hour. There will be an additional mileage charge of $ per mile. BID ITEM III - OPTION YEAR 2 REQUIREMENTS: Contractor shall provide breakdown repair services and Technical Service in accordance with requirements contained herein for the following list of equipment during the period October 1, 2013 through September 30, 2014 (Fiscal Year 2014): UNIT DESCRIPTIONQTYCOSTTOTAL 1. DOLBEY SYSTEMS/FUSION DICTATE, CONCURRENT ACCES Number Serial Number 1344-01 1344-01 2. VPI/GOOSENECK MICROPHONE 3.5MM Number Serial Number 1344-03 1344-03 3. DOLBEY SYSTEMS/SERVER, FUSION VOICE-RAID 1 Number Serial Number 40001000115806 40001000115806 4. DOLBEY SYSTEMS/SPEECHMIC LFH 5282 Number Serial Number 001203 001203 001298 001298 001299 001299 001301 001301 001302 001302 001420 001420 5. DOLBEY SYSTEMS/SW, FUSION PLYR, TRANSCRIPT, LIC Number Serial Number 1344-02 1344-02 COVERS (4) FUSION DICTATE LICENSES & (2) FUSION PLAYER LICENSES 12months TOTAL COST Service provided outside contract normal working hours will be charged at co Service provided outside contract normal working hours will be charged at contractor's normal overtime rate of $ per hour. For all visits to this VAMC outside contract normal working hours there will be a minimum charge for travel time to this VAMC from at the rate of $ per hour. There will be an additional mileage charge of $ per mile. BID ITEM IV - OPTION YEAR 3 REQUIREMENTS: Contractor shall provide breakdown repair services and Technical Service in accordance with requirements contained herein for the following list of equipment during the period October 1, 2014 through September 30, 2015 (Fiscal Year 2015): UNIT DESCRIPTIONQTYCOSTTOTAL 1. DOLBEY SYSTEMS/FUSION DICTATE, CONCURRENT ACCES Number Serial Number 1344-01 1344-01 2. VPI/GOOSENECK MICROPHONE 3.5MM Number Serial Number 1344-03 1344-03 3. DOLBEY SYSTEMS/SERVER, FUSION VOICE-RAID 1 Number Serial Number 40001000115806 40001000115806 4. DOLBEY SYSTEMS/SPEECHMIC LFH 5282 Number Serial Number 001203 001203 001298 001298 001299 001299 001301 001301 001302 001302 001420 001420 5. DOLBEY SYSTEMS/SW, FUSION PLYR, TRANSCRIPT, LIC Number Serial Number 1344-02 1344-02 COVERS (4) FUSION DICTATE LICENSES & (2) FUSION PLAYER LICENSES 12months TOTAL COST Service provided outside contract normal working hours will be charged at co Service provided outside contract normal working hours will be charged at contractor's normal overtime rate of $ per hour. For all visits to this VAMC outside contract normal working hours there will be a minimum charge for travel time to this VAMC from at the rate of $ per hour. There will be an additional mileage charge of $ per mile. BID ITEM V - OPTION YEAR 4 REQUIREMENTS: Contractor shall provide breakdown repair services and Technical Service in accordance with requirements contained herein for the following list of equipment during the period October 1, 2015 through September 30, 2016 (Fiscal Year 2016): UNIT DESCRIPTIONQTYCOSTTOTAL 1. DOLBEY SYSTEMS/FUSION DICTATE, CONCURRENT ACCES Number Serial Number 1344-01 1344-01 2. VPI/GOOSENECK MICROPHONE 3.5MM Number Serial Number 1344-03 1344-03 3. DOLBEY SYSTEMS/SERVER, FUSION VOICE-RAID 1 Number Serial Number 40001000115806 40001000115806 4. DOLBEY SYSTEMS/SPEECHMIC LFH 5282 Number Serial Number 001203 001203 001298 001298 001299 001299 001301 001301 001302 001302 001420 001420 5. DOLBEY SYSTEMS/SW, FUSION PLYR, TRANSCRIPT, LIC Number Serial Number 1344-02 1344-02 COVERS (4) FUSION DICTATE LICENSES & (2) FUSION PLAYER LICENSES 12months TOTAL COST Service provided outside contract normal working hours will be charged at contractor's normal overtime rate of $ per hour. For all visits to this VAMC outside contract normal working hours there will be a minimum charge for travel time to this VAMC from at the rate of $ per hour. There will be an additional mileage charge of $ per mile. PART 1 - SECTION C DESCRIPTION/SPECS./WORK STATEMENT Provide this VAMC with breakdown repair services and Technical Service as specified herein for all equipment listed in Section B. All labor, travel, replacement parts and material required to maintain equipment listed in Section B are included in the total cost of the maintenance service agreement, excluding glassware where applicable. 1. FEDERAL HOLIDAYS: Federal holidays are any calendar days designated by statute or executive order as federal holidays. Federal holidays consist of New Year's Day, Martin Luther King Jr.'s Birthday, Presidents Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, and Christmas. 2. REPAIR SERVICES: Contractor will repair on request all equipment which is identified in Section B. All equipment repaired by Contractor must be restored to proper working order and subjected to appropriate safety checks before returning it as fit for use. Contractor shall provide onsite repair services during VAMC's normal working hours only. Contractor shall provide 24 hour 7 day technical services. All parts replaced, excluding exchange items, shall be turned over to VAMC Biomed staff. 3. DOCUMENTATION: Contractor shall provide this VAMC with individual service reports, within 2 working days, which describes the maintenance and/or repair services performed on the equipment, including all parts used. All service reports are to be signed by the field technician, to validate that the device(s) is functioning to O.E.M. specifications. The signed service report is to be delivered to Biomedical Engineering, Room BE-100 or the Boiler Plant if after contract work hours. 4. SUBSTITUTE EQUIPMENT: Contractor must provide this VAMC with a written statement specifying what substitute equipment can be provided for interim use at this VAMC during any time the equipment specified in this agreement might be out of service. That statement must specify the equipment by manufacturer and model, specify what availability Contractor can guarantee and the charges that would be made to this VAMC for the use of each item. Space is provided for documentation of substitute equipment in Section B. 5. PARTS: All parts will be O.E.M. recommended parts. High mortality parts must be located such that delivery is guaranteed not later than overnight on this site. 6. SOFTWARE UPDATES: Contractor shall provide any software updates, as they become available, for all devices listed on Section B, at no additional cost. All software changes made become the property of this VAMC. 7. CALIBRATION OF VENDOR'S EQUIPMENT: Contractor must provide this VAMC with certification attesting that all gauging and measurement equipment used to check and calibrate the subject items of equipment has been calibrated either according to the manufacturer's specifications or within the last twelve months against a standard that is traceable to the National Bureau of Standards. Such certification shall be provided to VAMC Biomed staff annually. 8. QUALIFICATION OF CONTRACTORS: Contractor shall document, in writing, their experience in working on the identical make and model equipment listed in Section B as well as the qualifications of individuals who will work on the equipment. Such documentation shall be provided to VAMC Biomed staff at the beginning of each contract year. 9. RESPONSE TIME AND GUARANTEED UP TIME: Severity Level 1 - "CRITICAL FAILURE" - Any failure of covered items which results in loss of substantial number of recording channels, affected users, or data (audio, screens or both), or if allowed to persist will result in such loss. The loss has been shown to be caused by a defect in covered items. (Hard drive down, unable to record on one or more systems), and NOT defects in 3rd party products or within the customer environment. RESPONSE CATEGORY NORMAL RESPONSE TIMES Call Back Response Time Sixty (60) minutes after receipt of call from customer's authorized representative. On-Site Response Time Six (6) hours or less or Product Support Engineer on first available flight to site, once the need for on-site support has been determined. Level of Service Reasonable effort until the problem is resolved or a work around is provided. The resolution process is ongoing until the problem is solved. Critical failures are typically resolved within 24 hours. Severity Level 2 - "LIMITED FUNCTIONALITY" - The majority of the users at a customer's site are affected, but the problem does not affect the system recording. The problem has a high visibility and although there may be a work around, performance may be degraded or functions limited. Problem may be due to a non-critical part failure or software malfunction. Level 2 problems frequently require manufacturer involvement, and occasionally require manufacturer R&D -level involvement, which may take longer to resolve. (e.g., evaluation form is unavailable, reporting is unavailable). RESPONSE CATEGORY NORMAL RESPONSE TIMES Call Back Response Time Two (2) hours after receipt of call from customer's authorized representative. On-Site Response Time These problems are typically corrected via remote access to the system. If not able to resolve remotely within 72 hours, and if final diagnosis of problem reveals a need for on-site personnel, an on-site visit will be scheduled. Level of Service Reasonable effort until the work around is provided and system is stable. The resolution process is ongoing until the problem is solved. Severity Level 3 - "WORK IMPEDING OR INCONVENIENT" - A single user or small percentage of users are affected, or the problem has limited visibility. RESPONSE CATEGORY NORMAL RESPONSE TIMES Call Back Response Time Within 24 hours after receipt of call from customer's authorized representative. On-Site Response Time Typically resolved via remote system access Level of Service The resolution process is ongoing until the problem is solved. Severity Level 4 - "SYSTEM INQUIRY" - Request for information, request for service work unrelated to a break-fix situation, request for technical correction when not service impacting (e.g., end user applications assistance, audio tape recovery). RESPONSE CATEGORY NORMAL RESPONSE TIMES Call Back Response Time Within 48 hours after receipt of call from customer's authorized representative. On-Site Response Time Typically resolved via remote system access Level of Service The resolution process is ongoing until the problem is solved. Contractor shall perform all maintenance and repair service on station, unless local environment prohibits on station repair. The Contractor shall be responsible for handling, packing, shipping and receiving of all repair parts and equipment at no expense to the government. 10. PROTECTION FROM DAMAGE: Contractor shall provide all labor, materials, and equipment necessary for protection of VAMC personnel, furnishings, equipment and buildings from damage, and shall replace or repair any damage due to work performed under this contract equal to its original construction and finish. 11. RESPONSE REQUESTS: Contractor shall only respond to requests for service from VAMC Biomedical staff (during normal working hours) or from VAMC Boiler Plant staff (after normal working hours). If service is requested from any other source the Contractor is to advise the caller of this requirement and refuse to respond. Any billing resulting from unauthorized service will not be paid by the government. 12. CHECK IN/OUT PROCEDURES: Prior to commencement of, and immediately after each service visit, the Contractor or his authorized repair technician must check in and out with the VAMC Biomed staff (during normal working hours) or the VAMC Boiler Plant staff (after normal working hours). Due to heightened security requirements, the Contractor or his authorized service representative will be required to wear an ID Badge which will be signed for upon arrival and turned in when leaving. This badge must be turned in before leaving the premises; otherwise the person signing for it will be required to pay for the unreturned ID Badge. NOTE: Documentation requirements in paragraph 5 of this section are in addition to this paragraph. 13. LIABILITY INSURANCE: Contractor must provide this VAMC with written confirmation that Contractor has adequate insurance protection against negligent work and other forms of liability. The nature and level of protection must be acceptable to this VAMC. 14. CONTACT POINTS: Overall contract responsibility: The Contracting Officer that awards this agreement is the responsible party for conducting all of the requirements outlined in this contract. The Contracting Officer may designate another Contracting Officer to administer functions during the contract administration of this agreement. If the contracting officer determines that this is necessary, the delegation will be in writing and outline the specific duties and limitations accordingly. Both the VA and Contractor will provide the necessary contact points for those individuals that will interface with each other during the life of the contract. The Contracting Officer will coordinate the review of invoices submitted by the contractor, review the invoices for accuracy; ensure proper and timely certification by the authorized individuals. The contractor will be required to provide their key personnel/contact points to ensure a smooth flow between the departments in their facility and VA. A listing of contact points will be provided to the VA within 30 days after execution of this agreement. 15. SMOKING POLICY: This VA Medical Center is a Smoke Free Facility. Smoking is prohibited throughout the facility. Smoking is prohibited at or near all entrances as well. Authorized smoking areas are located west of the Southwest entrance and in the loading dock area north of the Emergency room.
Web Link: FBO.gov Permalink
(https://www.fbo.gov/spg/VA/OCVAMC635/OCVAMC635/VA25612R0090/listing.html)
Document(s): Attachment; File Name: VA-256-12-R-0090 VA-256-12-R-0090.docx (https://www.vendorportal.ecms.va.gov/FBODocumentServer/DocumentServer.aspx?DocumentId=267612&FileName=VA-256-12-R-0090-000.docx); Link: https://www.vendorportal.ecms.va.gov/FBODocumentServer/DocumentServer.aspx?DocumentId=267612&FileName=VA-256-12-R-0090-000.docx; Note: If links are broken, refer to Point of Contact above or contact the FBO Help Desk at 877-472-3779.
Record: SN02610235-W 20111022/111020234134-1de318b17b2d89540e7e897663fe891b (fbodaily.com)
Source: FedBizOpps Link to This Notice
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D -- Voice Products - Attachment