Loren Data's SAM Daily™

FBO DAILY ISSUE OF AUGUST 26, 2011 FBO #3562
DOCUMENT

R -- Customer Service Training POP 30 Sept 11-30 June 2012 at Harry S. Truman Mem Vet Hospital, Columbia, MO - Attachment

Notice Date

8/24/2011
 

Notice Type

Attachment
 

NAICS

611430 — Professional and Management Development Training
 

Contracting Office

Department of Veterans Affairs;VISN 15 Contracting Office;4101 S. 4th Street Trafficway;Leavenworth KS 66048
 

ZIP Code

66048
 

Solicitation Number

VA25511RQ0956
 

Response Due

9/13/2011
 

Archive Date

10/13/2011
 

Point of Contact

Tina G Gopon
 

E-Mail Address

8-6411<br
 

Small Business Set-Aside

Service-Disabled Veteran-Owned Small Business
 

Description

This is a combined synopsis/solicitation for commercial items prepared in accordance with the format in Subpart 12.6, as supplemented with additional information included in this notice. This requirement is being issued under the Simplified Acquisition Procedures as a Request for Quotation (RFQ) VA-255-11-RQ-0956. This announcement constitutes the only solicitation. Proposals are being requested and a written solicitation will not be issued. This government contemplates a firm fixed price contract is a Service Disabled Veteran Owned Small Business (SDVOSB) set-aside. The solicitation and document incorporates provisions and clauses in effect through Federal Acquisition Circular (FAC 2005-30), Effective 8/4/2011. The North American Industry Classification System (NAICS) is 611430 with a small business size standard of $7.0M. All prospective offers must be actively registered in the Central Contractor Registration. Offerors may register online at https://www.bpn.gov/CCR/scripts/index.html. The award will be made to the low priced offeror deemed acceptable. The quotation shall consist of 1 Contract Line Item Numbers (CLIN) 0001. (See Attached) 1.Unit of Issue: Job Description (See Statement of Work). 2.SERVICES TO BE PROVIDED. The contractor shall provide customer service training on simulated healthcare focused scenarios training acted out by professional, improvisational actors. The training must depict VA specific customer service situations dealing with veterans, family members, other staff and management/supervisory personnel at the Harry S. Truman Memorial Veterans Hospital, Columbia MO 65201. a.Provide the opportunity for audience participation in these customer service scenarios in order to promote learning by the use of audience/actor interaction. b.Provide a standardized list of customer service principles to use when dealing with VA specific situations. c.Provide an evaluation tool for assessing the outcome of the interaction in various customer service situations, and the effectiveness of the training. Offerors that fail to furnish required representations or technical information as required by FAR Clause 52.212-1 cited below or reject the terms and conditions of this solicitation may be excluded from consideration. The following FAR Clauses and Provisions are incorporated by reference and apply to this acquisition. FAR provision 52.212-1 Instructions to Offerors of Commercial Items (June 2008). FAR provision 52.212-3 Offeror Representations and Certifications Commercial Item (Feb 2009. FAR 52.212-4 Contract Terms and Conditions Commercial Items (Oct 2008) and FAR 52.247-34 FOB Destination (Nov 1991). FAR 52.212-5 Contract Terms and Conditions required to Implement Statues of Executive Order Commercial Items (Nov 2006) apply to this acquisition. FAR 52.219-27 IL 049-07-08 June 19, 2007 Specific clauses cited in FAR 52.212-5 that are applicable to this acquisition are 52.222-3 Convict Labor (June 2003), 52.222-19 Child Labor Cooperation with Authorities and Remedies (Feb 2008), 52.222-21 Prohibition of Segregated Facilities (Feb 1999), 52.222-26 Equal Opportunity (Mar 2007), 52.222-35, Equal Opportunity for Special Disabled Veterans, Veterans of the Vietnam Era and Other Eligible Veterans (Sep 2006), 52.222-36 Affirmative Action for Workers with Disabilities (Jun 1998), 52.232-34 Payment by Electronic Funds Transfer-Other than Central Contractor Registration (May 1999), 52.232-36 Payment by Third Party (May 1999). 52.212-2 Evaluation-Commercial Items (JAN 1999) Technical and Past performances, when combined, are approximately equal to cost or price. This solicitation is being issued as a Request for Quotation (RFQ) -Submission of offers is in two parts (hard-copy and electronic): (1) Hard-Copy- Contractors shall submit their information in two (2) separate envelopes. One (1) envelope shall be marked (TECHNICAL) and the other envelope shall be marked (PRICE). The technical envelope will consist of one (1) original and one (1) copy of the technical and past performance proposals. The price envelope will consist of one (1) original and one (1) copy of the signed solicitation (SF1449) with the price/cost information. NO PRICING information should be contained in the TECHNICAL envelope. Hard-copies are due no later than September 13, 2011 at 11:00 AM Central Standard Time. (2) Electronic- Contractors shall also submit an electronic version of the technical/past performance (technical) and price/cost (PRICE) via email of their proposals to tina.gopon@va.gov. The email must have the solicitation number indicated in the Subject line. Files must be readable using Microsoft Office 2007: Word, Excel, PowerPoint, or Access. Files in Adobe* PDF Files “ when scanning documents, scanner resolution should be set at least 200 dots per inch (dpi). Ensure that attachments are not too large to be emailed. When splitting up the attachments, be sure to identify on the email subject line i.e. RP-0068/ABC Company/1 of 4. Electronic copies are due no later than September 12, 2011 at 4:00 PM Central Standard Time. Note that zip files are not acceptable. The point of contact for this procurement is Tina Gopon, Contracting Specialist, Department of Veterans Affairs Heartland Network 15, Contracting Office 4101 S 4th Street Trafficway Leavenworth, KS 66048-5055 email: tina.gopon@va.gov.
 

Web Link

FBO.gov Permalink
(https://www.fbo.gov/spg/VA/LeVAMC/VAMCKS/VA25511RQ0956/listing.html)
 

Document(s)

Attachment
 

File Name: VA-255-11-RQ-0956 VA-255-11-RQ-0956_1.doc (https://www.vendorportal.ecms.va.gov/FBODocumentServer/DocumentServer.aspx?DocumentId=241329&FileName=VA-255-11-RQ-0956-000.doc)

Link: https://www.vendorportal.ecms.va.gov/FBODocumentServer/DocumentServer.aspx?DocumentId=241329&FileName=VA-255-11-RQ-0956-000.doc

 

Note: If links are broken, refer to Point of Contact above or contact the FBO Help Desk at 877-472-3779.
 

Record

SN02547286-W 20110826/110824235717-86d468fd20d73a56dc091a788aafe65e (fbodaily.com)
 

Source

FedBizOpps Link to This Notice
(may not be valid after Archive Date)

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