DOCUMENT
D -- ComputerizedTracking System Maintenance Agreement - Attachment
- Notice Date
- 8/6/2011
- Notice Type
- Attachment
- NAICS
- 518210
— Data Processing, Hosting, and Related Services
- Contracting Office
- Department of Veterans Affairs;VAMC White River Junction;215 North Main Street;White River Junction VT 05009
- ZIP Code
- 05009
- Solicitation Number
- VA24111RQ1020
- Response Due
- 8/19/2011
- Archive Date
- 10/18/2011
- Point of Contact
- JEFF REED
- E-Mail Address
-
Y.REED@VA.GOV<br
- Small Business Set-Aside
- N/A
- Description
- The VAMC White River Junction in Vermont is intending to sole source this contract to Lylac Inc. The services required are to provide daily monitoring of SISTIS program when in use to insure data is entered and stored correctly and that all areas of the system are functioning correctly. Monitor the FileMaker Pro Server to insure backups are being created as per the backup schedule and that said backups are usable if a situation arises where a backup must be used to restore the system. Assist in resolving day to day issues with all users to insure a reasonably timely resolution. Log and document all issues and how they were resolved to create a knowledge base for reference for future administrators. Assist end user in development and preparation of any pictures and media files used for Surgical Kit Assembly Instructions. Assist end user in development and preparation of any ancillary files used within the SISTIS system. Act as a liaison between FileMaker and VA-WRJ to resolve any FileMaker Server or FileMaker Pro issues that may arise and cause issues with running the program. Apply any updates to FileMaker Pro Server and inform IRM of any updates to FileMaker Pro Client software. Rebuild data tables or restore files damaged due to problems which may be caused by equipment or medial failure, improper use or presence of conflicting software programs, faulty equipment or network configuration, onsite disasters such as fire or flood, or by any other such circumstances. Act as a liaison between HP and VA-WRJ to resolve any hand held scanner issues that may arise that cause issues with running the program. Act as a liaison between Zebra and VA-WRJ to resolve any Zebra Printer issues that may arise that cause issues with running the program. Work with SPD Manager designing report functions. Document and train designated personnel on how such reports were created for future development by SPD SISTIS administrator.
- Web Link
-
FBO.gov Permalink
(https://www.fbo.gov/spg/VA/WRJVAMROC/DVAMROC/VA24111RQ1020/listing.html)
- Document(s)
- Attachment
- File Name: VA-241-11-RQ-1020 VA-241-11-RQ-1020_1.docx (https://www.vendorportal.ecms.va.gov/FBODocumentServer/DocumentServer.aspx?DocumentId=229007&FileName=VA-241-11-RQ-1020-001.docx)
- Link: https://www.vendorportal.ecms.va.gov/FBODocumentServer/DocumentServer.aspx?DocumentId=229007&FileName=VA-241-11-RQ-1020-001.docx
- Note: If links are broken, refer to Point of Contact above or contact the FBO Help Desk at 877-472-3779.
- File Name: VA-241-11-RQ-1020 VA-241-11-RQ-1020_1.docx (https://www.vendorportal.ecms.va.gov/FBODocumentServer/DocumentServer.aspx?DocumentId=229007&FileName=VA-241-11-RQ-1020-001.docx)
- Place of Performance
- Address: 215 N MAIN ST;WHITE RIVER JCT, VT 05009
- Zip Code: 05009
- Zip Code: 05009
- Record
- SN02524771-W 20110808/110806233235-d32b6cba1cea655a2d79b1f43000aa14 (fbodaily.com)
- Source
-
FedBizOpps Link to This Notice
(may not be valid after Archive Date)
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